emergency VOLKSWAGEN T-ROC 2021 Owner´s Manual

The indicator lamp flashes yellow.
There is a fault in the engine management system.
The engine should be checked by a qualified workshop as soon as possible.
Vehicle key cannot be removed from the ignition lock
An unauthorised vehicle key has been inserted in the ignition lock.
Remove the vehicle key as follows:
Vehicles with DSG dual clutch gearbox
Press the lock button in the selector lever and release.
Remove the vehicle key from the ignition lock.
Vehicles with a manual gearbox
Remove the vehicle key from the ignition lock.
No valid vehicle key recognised
A corresponding display will appear in the instrument cluster.
If the button cell in the vehicle key is weak or discharged, it is possible that the vehicle key will not
be recognised.
In this case, you will need to perform an emergency start:
Depress and hold the brake pedal.
Hold the vehicle key to the right of the steering column trim directly after pressing the starter button
⇒ Fig. 101 .
The ignition is switched on automatically, and in some cases the engine is started.
Engine cannot be switched off
The engine cannot be switched off by briefly pressing the starter button.
In this case it is necessary to perform an emergency switch-off procedure:
Press the starter button twice within a few seconds or press and hold once.
The engine will switch off automatically ⇒ .
Engine cannot be started
A corresponding message will be displayed in the instrument cluster if an unauthorised vehicle key is
used or there is a system fault.
Use an authorised vehicle key.
If the problem persists, seek expert assistance.

After manual unlocking, carefully press the cover into the centre console while ensuring that the
electrical wires are positioned correctly.
Using the flat blade of the screwdriver from the vehicle toolkit, carefully push the release lever in the
direction of the arrow and keep it in this position ⇒ Fig. 109 .
Press the lock button on the front of the selector lever and move the selector lever into position N.
After manual unlocking, carefully press the cover into the centre console while ensuring that the
electrical wires are positioned correctly.
Emergency programme
There is a fault in the system if all the displays on the instrument cluster for the selector lever
positions have a light background. The DSG® dual clutch gearbox is running in an emergency
programme. The vehicle can still be driven in the emergency programme, but only at reduced speed
and not in all gears.
In vehicles with a DSG® dual clutch gearbox, you may no longer be able to select reverse gear.
In all cases, you should have the DSG® dual clutch gearbox checked by a qualified workshop
immediately.
Vehicle does not move even though position is engaged
If the vehicle will not move in the required direction, the system may have selected the position
incorrectly.
Depress the brake pedal and reselect the position.
If the vehicle still does not move in the required direction, there is a system fault. Seek expert
assistance and have the system checked.

WARNING
Never move the selector lever out of the position P if the electronic parking brake is not switched on.
Otherwise the vehicle could move unexpectedly if it is stopped on an uphill or downhill gradient,
which could lead to accidents and serious injuries.

NOTICE
If the vehicle rolls for an extended period or at high speed with the engine switched off and the
selector lever in the position N, the DSG® dual clutch gearbox will be damaged, e.g. when being
towed.

NOTICE
If the display indicates that the gearbox is overheating for the first time, the vehicle must either be
parked safely or driven faster than 20 km/h (12 mph).

An incorrect tyre pressure can cause overheating, sudden tyre damage including tyre bursts and
ripping of the tread surface and thus to a loss of control over the vehicle.
Driving on steep terrain
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Driving uphill or downhill
Get out of the vehicle and assess the situation before you attempt to drive up or down a hill:
Walk along the section and check the firmness of the ground. Look out for obstacles and other
hidden dangers ⇒ .
Check the section beyond the hill.
You should not follow the route if it is too steep, uneven or if the ground surface is too loose. Select
another route.
Drive slowly and at constant speed straight up or down a slope.
Accelerate only to the speed you need to climb the slope. Too much acceleration can cause the
wheels to spin and lead to a loss of control of the vehicle. Insufficient throttle increases the
probability of stalling the engine.
Never attempt to stop or turn on a slope.
Avoid allowing the engine to stall.
Do not change gear or engage the clutch when climbing a slope.
Use the offroad display ⇒ Offroad display .
If you cannot continue to drive up a hill
Never turn the vehicle around on an uphill gradient.
If the engine has stalled, depress the footbrake and start the engine again.
Select reverse gear and reverse back slowly in a straight line.
Use the foot brake to keep a constant speed until you have reached a safe place.
Driving downhill
Never exceed the tilt angle of the vehicle! If, in an emergency, you have to traverse the slope when
driving down it and the vehicle threatens to tip over, steer into the fall line immediately.
There is an increased risk of rolling over when driving downhill. Concentrate on steering the vehicle
when driving downhill in particular.
Use the offroad display on steep downhill stretches ⇒ Offroad display .
Drive down steep inclines in first gear.
Use the foot brake sparingly in order not to lose control of the vehicle.

The brakes have overheated, control was interrupted automatically. Allow the brakes to cool down
and check functioning again.
If the problem persists, go to a qualified workshop.
Control cannot be started.
A forward gear other than first gear is selected (manual gearbox) or the selector lever is in selector
lever position D/S or the Tiptronic gate.
The speed is at least 25 km/h (16 mph) in the case of vehicles with manual gearbox.
The brake lights on the vehicle and trailer ⇒   are working.
ESC is not regulating.
The brake pedal is not depressed.
Unusual noises during automatic braking.
This is normal and is not a fault.
Area monitoring system (Front Assist)
Introduction
This chapter contains information on the followingsubjects:
⇒ Warning levels and braking intervention 
⇒ Limits of Front Assist 
⇒ Pedestrian Monitoring 
⇒ Operating the area monitoring system (Front Assist) 
⇒ Troubleshooting 
The area monitoring system (Front Assist) with City Emergency Braking System and Pedestrian
Monitoring can help to avoid accidents.
Within the limits of the system, Front Assist can warn the driver about imminent collisions, prepare
the vehicle for emergency braking, assist with braking, and initiate automatic braking. The warning
time varies depending on the traffic situation and driver behaviour.
Front Assist is not a substitute for the full concentration of the driver.
Driving with Front Assist
You can cancel the automatic braking interventions of Front Assist by steering or pressing the
accelerator.
Automatic braking
Front Assist can decelerate the vehicle to a standstill. The vehicle will then not be held permanently.
Depress the brake pedal.

The brake pedal will feel harder during an automatic braking operation.
Radar sensor
Front Assist detects driving situations by means of the radar sensor at the front of the vehicle
⇒ Front view . The radar sensor has a range of up to approximately 120 m.
Functions included in the system
The City Emergency Braking System and Pedestrian Monitoring (depending on vehicle equipment)
are part of Front Assist and are automatically active when Front Assist is switched on.

WARNING
The intelligent technology used in Front Assist cannot overcome the laws of physics, and functions
only within the limits of the system. Never let the extra convenience afforded by Front Assist tempt
you into taking safety risks when driving. The driver is always responsible for braking in time.
If Front Assist issues a warning, brake your vehicle immediately depending on the traffic situation or
avoid the obstacle.
Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and traffic
conditions.
Front Assist cannot prevent accidents and serious injuries on its own.
Front Assist can issue unnecessary warnings and carry out unwanted braking interventions in certain
complex driving situations, e.g. at traffic islands.
Front Assist can issue unnecessary warnings and carry out unwanted braking interventions when its
function is impaired, e.g. if the radar sensor is dirty or its position has been changed.
Front Assist without Pedestrian Monitoring does not react to persons. In addition, the system does
not react to animals or to vehicles that are crossing or approaching in the same lane.
If you are unsure whether your vehicle possesses Pedestrian Monitoring, please enquire about this
at a qualified workshop before starting your journey.
Be prepared to take over control of the vehicle yourself at all times.
Warning levels and braking intervention
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Distance warning
The system detects when safety is endangered by driving too close to the vehicle in front. The
warning lamp lights up. Increase the distance.
Speed range: around 65 km/h (40 mph) to 250 km/h (155 mph).
Advance warning

The system is able to detect possible collisions with vehicles in front or pedestrians crossing in front
of the vehicle and prepares the vehicle for a possible emergency braking procedure.
A warning tone sounds and the red warning lamp lights up. Brake or take avoiding action.
Speed range: around 30 km/h (20 mph) to 250 km/h (155 mph).
Urgent warning
If the driver does not react to the advance warning, the system may initiate a short braking jolt in
order to draw attention to the increasing collision risk. Brake or take avoiding action.
Speed range: around 30 km/h (20 mph) to 250 km/h (155 mph).
Automatic braking
If the driver also does not react to the urgent warning, the vehicle can be braked automatically with
braking force that increases in several stages. The reduced speed means that it is possible to
minimise the consequences of an accident.
Speed range: around 5 km/h (3 mph) to 250 km/h (155 mph).
Braking intervention
If the system detects that the driver is braking insufficiently when there is a risk of collision, the
system can increase the braking force and help prevent a collision. The braking intervention takes
place only for as long as the brake pedal is pressed hard.
Speed range: around 5 km/h (3 mph) to 250 km/h (155 mph).
City Emergency Braking System
The City Emergency Braking System is part of Front Assist. If the driver does not react to a possible
collision, the system can also automatically brake the vehicle with increasing braking force without
any advance warning.
The red warning lamp lights up
Speed range: around 5 km/h (3 mph) to 30 km/h (20 mph).
Limits of Front Assist
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Front Assist is not available or its functions are restricted for a period of around 30 seconds (also
longer, depending on the driving situation) immediately after the vehicle is started.
Front Assist has physical and system-related limitations. You should therefore always be prepared to
take full control of the vehicle if necessary.
Delayed response
If the radar sensor is exposed to environmental conditions that impair sensor functioning, the
system may detect this only after a certain time. For this reason, possible functional restrictions may
be displayed only after a delay at the start of the journey and when driving ⇒ .

WARNING
Failure to switch off Front Assist in the situations mentioned can result in accidents and serious
injuries.
Pedestrian Monitoring
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Pedestrian Monitoring can help to avoid accidents with pedestrians crossing the vehicle's path or to
mitigate the consequences of an accident.
The system gives a warning when there is a risk of collision, prepares the vehicle for emergency
braking, helps to brake the vehicle or performs an automatic brake intervention. In the event of an
advance warning, the warning lamp lights up in the instrument cluster
When Front Assist is switched on, Pedestrian Monitoring is active as part of Front Assist in a vehicle
speed range from approx. 5 km/h (3 mph) to 65 km/h (40 mph).
Pedestrian Monitoring is not available in all countries, depending on the vehicle equipment level.

WARNING
The intelligent Pedestrian Monitoring technology cannot overcome the laws of physics, and
functions only within the limits of the system. Never let the extra convenience afforded by the
Pedestrian Monitoring system tempt you into taking any safety risks when driving. The driver is
always responsible for braking in time.
If Pedestrian Monitoring issues a warning, brake your vehicle immediately depending on the traffic
situation or avoid the pedestrian.
Pedestrian Monitoring cannot prevent accidents and serious injuries on its own.
Pedestrian Monitoring can issue unnecessary warnings and carry out unwanted braking
interventions in complex driving situations, e.g. on a main road that turns sharply.
Pedestrian Monitoring can issue unnecessary warnings and carry out unwanted braking
interventions when its function is impaired, e.g. if the radar sensor is covered or its position has
been changed.
Be prepared to take over control of the vehicle yourself at all times.
Operating the area monitoring system (Front Assist)
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Front Assist and the advance warning (in some countries) are automatically switched on when you
switch on the ignition.
However, the system is not available or its functions are restricted for a period of around 30 seconds
(also longer, depending on the driving situation).

Temporarily switching off the lane keeping system
Switch off the lane keeping system in the following situations:
Very sporty driving.
In poor weather conditions and when driving on poor roads.
In roadworks and before crests in the road.
Driver intervention prompt
In the absence of any steering input, the system prompts the driver with acoustic warnings and a
display on the instrument cluster display to take over active steering.
If the driver does not respond, the system will give another warning by initiating a quick jolt of the
brake before switching to passive mode or activating Emergency Assist (with some equipment
levels).
Steering wheel vibration
The following situations can lead to vibration of the steering wheel:
If the corrective steering intervention is not sufficient to keep the vehicle in its lane.
If the system can no longer detect a lane during a significant steering intervention.

If there is a system fault, the lane keeping system can deactivate itself automatically.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒Introduction 
No camera visibility, error message, system switches itself off
Clean the windscreen ⇒ Caring for and cleaning the vehicle exterior .
Check whether any damage is visible on the windscreen in the camera's field of view.
The system is not responding as expected
Regularly clean the camera's field of view, and keep it free from snow and ice.
Do not cover the camera's field of view.
Check the area of the windscreen that is in the camera's field of view for damage.
Do not fit any objects to the steering wheel.
Traffic Jam Assist
Traffic Jam Assist helps the driver to keep in lane, and also provides assistance when following other
vehicles in congestion or slow-moving traffic.

Poor road conditions.
Driving through road works.
In urban areas.

WARNING
The intelligent technology of Traffic Jam Assist cannot overcome the laws of physics, and functions
only within the limits of the system. Always take care when using Traffic Jam Assist as you could
otherwise cause accidents or injuries. The system is not a substitute for the full concentration of the
driver.
Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and traffic
conditions.
Do not use Traffic Jam Assist in urban traffic.
Do not use Traffic Jam Assist in poor visibility, on steep or winding roads, or on slippery road
surfaces e.g. on snow, ice, wet roads, loose chippings or flooded roads.
Never use Traffic Jam Assist offroad or on unsurfaced roads. Traffic Jam Assist is designed solely for
use on surfaced roads.
Traffic Jam Assist does not react to persons, animals or vehicles crossing or approaching in the same
lane.
If the speed reduction achieved by Traffic Jam Assist is insufficient, brake the vehicle immediately by
depressing the foot brake.
If the vehicle starts to roll unintentionally after the driver has been prompted to take control of the
vehicle, brake the vehicle immediately using the foot brake.
If a driver intervention prompt appears on the instrument cluster display, take control of the vehicle
immediately.
Your hands should always be on the steering wheel so that you can steer at any time. The driver is
always responsible for staying in lane.
The driver must be prepared to take control of the vehicle (by accelerating or braking) at all times.

If Traffic Jam Assist does not function as described in this chapter, do not use the system and go to a
qualified workshop.

If there is a fault in the system, visit a qualified workshop and have the system checked.
Semi-automatic vehicle control in a medical emergency (Emergency Assist)

Emergency Assist detects a lack of activity on the part of the driver and can keep the vehicle in lane
automatically, or brake the vehicle to a standstill if required. The system can therefore actively help
to prevent an accident.
Emergency Assist is an extension of the lane keeping system (Lane Assist), and combines these
functions with the Adaptive Cruise Control (ACC). Please therefore read both these chapters and
observe the information about the system limits and warnings.
Description
If there is no driver activity, Emergency Assist prompts the driver to take control of the vehicle again
by visual and acoustic warnings and by braking jolts.
If the driver remains inactive, the system automatically controls the accelerator, brake and steering
to slow the vehicle down and keep it in lane ⇒ . If there is sufficient stopping distance, the system
decelerates the vehicle to a complete stop and switches on the electronic parking brake
automatically ⇒ Operating the electronic parking brake .
When Emergency Assist is actively controlling the vehicle, the hazard warning lights are switched on
and the vehicle performs slight snaking movements within its lane to warn other road users.
The hazard warning lights can be deactivated by pressing the accelerator or brake, by making a
steering intervention or, depending on the situation, by pressing the button for the hazard warning
lights.
When Emergency Assist has been triggered, the system is not available again until the ignition has
been switched off and then back on.
Prerequisites
The lane keeping system and ACC are switched on.
The selector lever is in position D/S or in the Tiptronic gate.
The system has detected a lane marking on both the right and left sides of the vehicle ⇒ Fig. 123 .
Switching Emergency Assist on and off
Emergency Assist is activated automatically when the lane keeping system ⇒ Driving with the lane
keeping system  is switched on.

WARNING
The intelligent technology used in Emergency Assist cannot overcome the laws of physics, and
functions only within the limits of the system. The driver is always responsible for controlling the
vehicle.
Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and traffic
conditions.
Your hands should always be on the steering wheel so that you can steer at any time.
Emergency Assist cannot always prevent accidents and serious injuries on its own.