roof VOLKSWAGEN TIGUAN 2017 Owner´s Manual

Volkswagen Car-Net services can be subject to regional restrictions. Availability also depends on
the mobile network coverage in each country.
Exchanging your system
If the factory-fitted Infotainment system or control unit is damaged or must be exchanged in a
vehicle with Volkswagen Car-Net services installed, go to a qualified workshop. This may require
registering or activating again.
Registration for user account on Car-Net portal
If you wish to use the Volkswagen Car-Net e-Remote, Guide & Inform or Security & Service
services in a Car-Net-compatible vehicle, you must create a user account at
www.volkswagen.com/car-net and activate Volkswagen Car-Net.
Service description
The portfolios for the e-Remote, Guide & Inform and Security & Service services are all explained in
a separate service description. This service descriptions and additional important information about
all services and Car-Net-capable vehicles are available online at www.volkswagen.com/car-net and
on the Car-Net portal once a user account has been set up.
All service descriptions are updated at irregular intervals and are available on the Car-Net portal.
Always use the latest edition of the relevant service description.
Volkswagen Car-Net services is a system based on a mobile network. If a fault arises
despite the fact that all requirements have been fulfilled, please try using the services again at a
later time.
The use of Volkswagen Car-Net and the necessary mobile network connection may be
subject to a fee. Due to the potentially high volume of data in use, Volkswagen recommends using
a mobile phone tariff which includes a data flat rate. For more information contact your mobile
telephone provider.
Data transfer via the factory-fitted SIM card reader (if possible).
Apps
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•The Volkswagen Car-Net app that executes Volkswagen Car-Net services in the vehicle and
that can provide information.
•Volkswagen App-Connect allows content from Volkswagen apps and third party apps on mobile
devices to be shown on the Infotainment system screen.
There may be problems with compatibility with third party apps.
Applications, their use and the necessary mobile network connection may be subject to charges.
A wide range of applications may be available and they can be vehicle-specific and country-specific
⇒. Content, range and provider of applications can vary. Some applications also depend on
availability of services offered by third parties.
We are unable to guarantee that the available apps can be run on all mobile devices and all
operating systems.
Applications offered by Volkswagen can be changed, set, deactivated, reactivated and expanded
without prior notice.
Transporting
Stowing luggage and loads
Cargo and luggage can be transported in the vehicle, on a trailer ⇒ Technical requirements and on
the roof ⇒ Roof carrier. Always observe the legal regulations.
Stowing luggage safely in the vehicle
•Always distribute any loads in the vehicle as evenly as possible.
•Always stow luggage and heavy objects in the luggage compartment ⇒.
•Place heavy objects as far forward in the luggage compartment as possible.
•Observe gross axle weight ratings and the gross vehicle weight rating ⇒ Information on 
technical data.
•Secure luggage in the luggage compartment to the fastening rings using suitable fixing and
securing straps ⇒ Luggage compartment equipment.
•Also stow small objects safely.
1)

Fig. 186 Fitted net partition.
The net partition is intended to prevent objects from being propelled from the luggage compartment
into the passenger compartment, e.g. during sudden braking manoeuvres.
Fitting the net partition
The net partition can be fitted behind the rear bench seat or behind the front seats when the second
row of seats are folded down, depending on the equipment.
•Remove the luggage compartment cover, if necessary ⇒ Luggage compartment cover.
•Fold out the net partition ⇒ Folding the net partition in and out.
•Hook the net partition into the left holder in the roof ⇒ Fig. 186Ⓐ. Ensure that the transverse
rod is pulled up over the upper position so that it latches securely in the slots.
•Fit the net partition into the opposite right-hand holder in the roof by pushing the rod together
⇒ Fig. 186Ⓐ.
•Attach both securing hooks of the net partition to the fastening rings in the luggage
compartment ⇒ Fig. 186Ⓑ and pull the straps taut.
Removing the net partition
•Remove the luggage compartment cover, if necessary ⇒ Luggage compartment cover.
•Loosen the net partition straps.
•Unhook the securing hooks of the net partition from the fastening rings ⇒ Fig. 186Ⓑ.
•Detach the net partition from the right-hand holder in the roof ⇒ Fig. 186Ⓐ by pushing the rod
together.
•Unhook the net partition from the left-hand holder in the roof.
•Fold in the net partition ⇒ Folding the net partition in and out.
•If necessary, fit the luggage compartment cover ⇒ Luggage compartment cover.
Luggage compartment equipment
Fastening rings
Fig. 187 In the luggage compartment: fixed and folding fastening rings.
There are fastening rings ⇒ Fig. 187 at the front and rear of the luggage compartment which can
be used to secure loose items and luggage with the help of lashing, retaining or securing straps.
In the event of a sudden braking manoeuvre or accident, objects could be flung through
the interior and lead to severe or fatal injuries.
•Ensure that the rods are securely engaged.
•Objects should be secured even when the net partition is correctly fitted.
•While the vehicle is moving, no passengers may travel behind the fitted net partition.
WARNING
Improper attachment of the net partition to points not intended for this use can cause
damage.
NOTICE

Fig. 191 On the left of the luggage compartment: removable light.
Depending on the equipment, there may be a bracket for a removable light on the left-hand side of
the luggage compartment.
When fitted, the removeable light is used as a luggage compartment light.
Removing light from the holder
•Take hold of the removeable light in the area ⇒ Fig. 191Ⓐ.
•Pull the removeable light in the direction of the arrow out of the holder.
Using the removeable light
The removeable light is equipped with magnets. After removal, the light can be secured on the
vehicle body, for example ⇒.
Depending on the equipment, the light brightness can be set to two levels:
•Press button ⇒ Fig. 191① to switch on. The light is lit with full brightness.
•Press the button ⇒ Fig. 191① again to set the light to 50% power.
•Press the button ⇒ Fig. 191① again to switch the removeable light off.
Stowing the removeable light in the luggage compartment
Switch off the removeable light and push it in the opposite direction to the arrow ⇒ Fig. 191 into the
holder.
Replacing batteries
The rechargeable batteries of the removeable light are charged when it is fitted in the holder and
the engine is running.
You should change the batteries if the removeable light no longer provides the desired level of
brightness.
•Remove the light from the holder.
•Lever off the battery cover with a thin object under area ⇒ Fig. 191Ⓐ.
•Replace the batteries with models with the same voltage, size and specifications, making sure
they are installed in the right direction.
•Press the battery cover onto the removeable light until the battery cover audibly clicks into
place.
Roof carrier
Introduction
This chapter contains information on the followingsubjects:
⇒ Securing a roof carrier
⇒ Loading the roof carrier
⇒ Notes on use
Roof carriers can be used to transport bulky items on the roof of the vehicle.
Depending on the model, the vehicle may be designed for fitting a roof carrier.
If you are unsure whether a roof carrier can be fitted on your vehicle, please contact a specialist
workshop. Volkswagen recommends using a Volkswagen dealership for this purpose.
Only roof carriers that have been approved by Volkswagen for the vehicle must be used.
To avoid damage, stow the removable light securely in the holder in the luggage
compartment before driving off.
NOTICE
Use of conventional batteries or unsuitable rechargeable batteries can damage the
removable light and the vehicle electronics.
•Only use batteries that have the same specifications.
NOTICE

If the vehicle is not approved for use with a roof carrier, do not use or retrofit a roof carrier.
Securing a roof carrier
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Special roof carriers must be used to transport luggage, bicycles, skis, surfboards or boats safely ⇒
. Suitable accessories are available from your Volkswagen dealership.
Attaching roof bars and load carrier system (vehicles with roof railings)
Mount roof bars to the roof railing according to the installation instructions provided.
Once you have fitted the base carrier bars, you can then secure the respective carrier system on
them.
Loading the roof carrier
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Maximum permissible roof load
The maximum permitted roof load is 75 kg.
The roof load limit refers to the combined weight of the roof carrier and the load carried on the roof
⇒.
When transporting heavy or bulky items on the roof carrier, the vehicle handling will
change due to the shift in the centre of gravity and increased susceptibility to crosswinds.
•Always secure loads properly using suitable and undamaged securing straps.
•Cargo that is large, heavy, bulky, long or flat will have a negative effect on the vehicle
aerodynamics, centre of gravity and overall handling.
•Avoid abrupt and sudden driving and braking manoeuvres.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
WARNING
A roof carrier that has not been approved for the vehicle or a roof carrier that is fitted to a
vehicle that is not approved for use with a roof carrier may cause accidents or injuries.
•Use only roof carriers that have been approved by Volkswagen for your vehicle type.
•Never use a roof carrier on a vehicle that has not been approved for use with a roof
carrier.
•A roof carrier that is fitted nevertheless may become loose whilst the vehicle is in
motion and fall from the vehicle roof.
WARNING
Securing a roof carrier of any kind to a vehicle that is not approved for use with a roof
carrier may lead to severe damage to the vehicle.
NOTICE
Incorrectly attaching and using the roof bars and load carrier could cause the whole roof
carrier system to fall off the roof. This could cause accidents and injuries.
•Only use roof bars and load carrier systems when they are undamaged and fitted
correctly.
•Always fit roof bars and load carriers correctly. Always observe the installation
instructions provided by the manufacturer.
•Attach the roof bars only at the specified mounting points.
•Special roof carriers for items such as bicycles, skis, surfboards, etc. should always be
properly installed. Always observe the installation instructions provided by the
manufacturer.
•Check that the roof carrier is secured before starting your journey and tighten as
necessary after driving a short distance. During a long trip, check all bolts and
fasteners at each stop.
•Do not carry out any changes or repairs to the roof bars or the load carrier system.
WARNING

Make sure you are aware of the weight of the roof carrier system and the load to be transported.
Weigh the load if necessary.
However, you will not be able to carry the maximum roof load if you are using a roof carrier with a
lower weight rating. In this case, do not exceed the maximum weight limit for the load carrier
system which is specified in the manufacturer's installation instructions.
Distributing the load
Distribute the load evenly and secure it correctly ⇒.
Notes on use
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Remove the roof carrier in the following situations
•When the roof carrier is no longer being used.
•Before entering a car wash.
•When the vehicle height exceeds the required clearance height, e.g. in a garage.
Driving with a fitted roof carrier will increase air resistance and thus increase fuel
consumption.
Trailer towing
Introduction
This chapter contains information on the followingsubjects:
⇒ Technical requirements
⇒ Electrically adjustable ball coupling
⇒ Fitting a bicycle carrier on the swivelling ball head
⇒ Notes on towing a trailer
⇒ Loading the trailer
⇒ Trailer towing
⇒ Trailer stabilisation
⇒ Retrofitting a towing bracket
⇒ Troubleshooting
The vehicle can be used to tow a trailer if it has the required technical equipment for this. The
additional trailer load will affect the amount of wear, fuel consumption and performance of the
vehicle and, in certain circumstances, could shorten the service intervals.
Accidents and vehicle damage can occur if the maximum permitted roof load is exceeded.
•Never exceed the quoted roof load, the maximum permissible axle loads, and the
permissible gross vehicle weight for the vehicle.
•Do not exceed the weight rating of the roof carrier, even if the maximum roof load has
not been reached.
WARNING
Loose and incorrectly secured loads can fall off the roof carrier and cause accidents and
injuries.
•Always use suitable and undamaged securing straps.
WARNING
When opening the boot lid take care not to let it hit the roof load.
NOTICE
•Always remove the roof carrier before driving through an automatic car wash.
•The height of the vehicle is changed by the installation of a carrier system and the load
secured to it. Check and compare the height of the vehicle with clearance heights, e.g.
for underpasses and garage doors.
•The roof carrier and its load must not obstruct you from opening and closing the tilting
and sliding panoramic sunroof and the boot lid. The roof aerial must also remain
unaffected.
NOTICE

Fig. 211 In the dash panel: fuse layout.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The table shows the fuse locations of the electrical equipment relevant for the driver. The first
column in the table contains the location. The other columns contain the fuse designs, the amp
rating and the consumer protected by the fuse.
Depending on the market and specification of your vehicle, the fuse numbers and positions may
differ to those given in the table. If necessary ask your Volkswagen dealership for the exact fuse
layout.
Fuse
location
⇒ Fig. 211
Fuse
design
Amp
rating
Electrical consumers
F4MINI10Anti-theft alarm.
F6MINI10Selector mechanism for the automatic gearbox
F7MINI10Control unit for air conditioning system or heating and
fresh air system, rear window heating relay
F8MINI10Light switch (dipped headlights), rain/light sensor,
electronic parking brake
F10MINI7,5Display, Infotainment controls
F11ATO40Exterior lights, left
F12ATO20Infotainment services
F14ATO40Blower control
F16MINI7,5Telephone
F22ATO15Charging cable for the trailer
F23JCASE30Electric glass roof
F24ATO40Exterior lights, right
F26ATO30Seat heating
F27ATO30Interior lighting
F28ATO25Left trailer controller unit
F38ATO25Right trailer controller unit
F40ATO20Cigarette lighter, electrical socket
F42ATO40Central locking
F44ATO15Trailer controller unit
F47ATO15Rear wiper
F51ATO25Seat heating at rear
F53ATO30Rear window heating
The electric windows and the electrically adjustable seats may be secured with circuit
breakers which switch on again automatically a few seconds after the overload, e.g. frozen
windows, has been rectified.
Observe the installation position. Factory-fitted fuse location as shown in illustration ⇒ Fig. 211.
Fuse tables for fuses in the engine compartment
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®
®
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a)®
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®
a)

Dispose of the 12-volt vehicle battery in accordance with the regulations. 12-volt vehicle
batteries may contain toxic substances such as sulphuric acid and lead.
Electrolyte can pollute the environment. Clean up any service fluid leakages and dispose of
them properly.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
12-volt vehicle battery
Fault in the alternator. Go to a qualified workshop. Have the electrical system checked. Switch
off any electrical consumers that are not required. The 12-volt vehicle battery will not be charged by
the alternator while the vehicle is in motion. The start/stop system cannot start the engine.
⇒ Start/stop system 
Wheels and tyres
Tyre monitoring systems
Introduction
This chapter contains information on the followingsubjects:
⇒ Types of tyre monitoring systems
⇒ Tyre Pressure Loss Indicator
⇒ Tyre Pressure Monitoring System
⇒ Troubleshooting for the Tyre Pressure Loss Indicator
⇒ Troubleshooting for the Tyre Pressure Monitoring System
The tyre monitoring system warns the
driver when the tyre pressures get too
low.
Incorrectly securing the battery and using incorrect 12-volt vehicle batteries can cause
short circuits, fire and serious injuries.
•Always use maintenance-free and leak-proof 12-volt vehicle batteries that have the
same properties, specifications and dimensions as the factory-fitted 12-volt vehicle
battery.
•In vehicles with the 12-volt vehicle battery in the luggage compartment, ensure that the
breather hose is connected properly to the 12-volt vehicle battery. Make sure that no
open gas discharge openings are located in the area around the positive battery
terminal. If there is an open breather opening in this area, it must be closed off with a
sealing plug. The breather hose must be connected to the open breather opening in the
area of the negative terminal.
WARNING
A highly explosive mixture of gases is given off when the 12-volt vehicle battery is being
charged.
•12-volt vehicle batteries should only be charged in well-ventilated spaces.
•Never charge a 12-volt vehicle battery that is frozen or that has thawed. Discharged 12-
volt vehicle batteries can already freeze at temperatures of around 0°C (+32°F).
•The 12-volt vehicle battery must be replaced if it has ever been frozen.
•Incorrectly connected cables can cause a short circuit. First connect the positive cable
and then the negative cable.
WARNING
•Never connect or disconnect 12-volt vehicle batteries if the ignition is switched on or
the engine is running. Never use a 12-volt vehicle battery that does not correspond with
the vehicle's specifications. This can damage the electrical system or electronic
components, which can cause electrical faults.
•Never connect equipment that supplies electric power, such as solar panels or a
battery charger, to the 12-volt socket or to the cigarette lighter to charge the 12-volt
vehicle battery. This can damage the vehicle electrical system.
NOTICE

Scope of service
The scope of service includes all maintenance work that is necessary in order to keep your vehicle
roadworthy (depending on the operating conditions and vehicle equipment, e.g. engine, gearbox or
service fluids). The maintenance work is divided into inspection work and servicing work. You can
find out what work is required in detail for your vehicle:
•From your Volkswagen dealership.
•From your qualified workshop.
•In the electronic repair and workshop information system erWin at https://erwin.volkswagen.de.
Inspection work
Electrics
•12-volt vehicle battery: check and replace if necessary.
•Lighting: check.
•High-voltage components: check.
•Horn: check.
•Headlight setting: check.
•Service interval display: reset.
Engine/gearbox
•Exhaust system: check.
•Gearbox and final drive: check.
•Gas system: check.
•Poly V-belt: check.
•Cooling system: check.
•Engine and components in engine compartment: check.
•Engine oil level: check.
Running gear
•Swivel joints/track rods: check.
•Tyres: check.
•Brake system: check.
•Brake pads/discs: check.
•Brake fluid level: check.
•Boots: check.
•Coupling rod and stabiliser bearings: check.
•Pneumatic suspension: check.
•Breakdown set: check.
•Tyre pressure on all wheels: check.
•Power steering: check.
•Shock absorbers/coil springs: check.
Body
•Roof systems: check.
•Windscreen: check.
•Body: check for corrosion.
•Wiper blades: check.
•Window wiper and washer system: check.
•Door arresters: lubricate.
•Underbody: check.
Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result
in breakdowns, accidents or serious injury.
•Have your service work carried out by an authorised Volkswagen dealership or
workshop.
WARNING
Volkswagen is not responsible for any vehicle damage caused by inadequate service work
or the lack of part availability.
NOTICE

Suitable accessories are available from your Volkswagen dealership. Follow the usage
instructions on the packaging.
Washing the vehicle
Also wash the underside of the vehicle on a regular basis to remove road salt or seawater residue.
Automatic car washes
Always observe all the car wash operator's specifications, in particular if your vehicle features add-
on parts ⇒.
•Preferably use car washes without brushes.
•Preclean the vehicle by rinsing with water.
•The steering column must not lock when driving through automatic car washes ⇒ Steering.
•Always switch off the Auto Hold function ⇒ Electronic parking brake, the wipers ⇒ Wipers and
the rain/light sensor before entering the car wash.
•Fold in the exterior mirrors.
•If your vehicle has decorative and protective films, do not select a wash program with hot wax.
High-pressure cleaners
Observe the manufacturer's information for the high-pressure cleaner. Never use rotating nozzles
⇒.
•Only use water with a maximum temperature of +60°C (+140°F).
•Do not clean windows that are iced over or covered in snow with a high-pressure cleaner.
•Move the jet of water uniformly so that the nozzle is at least 50 cm away from the side windows
and other vehicle components.
•Do not point the water jet at the same location for too long. Instead, leave stubborn dirt to soak.
•If possible, do not direct the water jet at seals, e.g. side windows, decorative trim, tyres, rubber
hoses, insulation materials or any other sensitive components, e.g. door locks.
•Sensors, camera lenses, and decorative and protective films should be sprayed directly only for
brief periods of time.
Washing the car by hand
Washing the car by hand is always the more gentle way to clean it. However, there are also some
things to note for this ⇒.
•Before washing the vehicle, soak the dirt with plenty of water and then rinse it off thoroughly.
•Clean the vehicle with a soft sponge, a wash mitt or a brush applying only light pressure. Start
with the roof and work from the top to the bottom.
•Rinse the sponge, wash mitt or brush thoroughly at regular short intervals.
•Clean the wheels, sill panels etc. last. Use a second sponge for this.
Use a shampoo for very stubborn dirt only.
Car care products can be toxic and hazardous. Unsuitable care products and incorrect use
of care products can cause accidents, serious injuries, burns or poisoning.
•Care products must be kept in the original, sealed container only.
•Read the manufacturer's instructions.
•Never use empty food cans, bottles or other containers for storing care products.
•Keep children away from care products.
•The products can give off harmful fumes during use. They should therefore only be
used outside or in well-ventilated spaces.
•Never use fuel, turpentine, engine oil, nail varnish remover or other volatile fluids to
wash, clean or care for your vehicle. These substances are toxic and highly
inflammable.
WARNING
Stains, dirt and other deposits containing aggressive and solvent-based ingredients attack
the material and may cause irreparable damage, even if only left for a short time.
•Stains, dirt and other deposits should always be removed as quickly as possible and
not allowed to dry in.
•Have stubborn stains removed by a qualified workshop.
NOTICE
1)

Lubricant in the air conditioning system
The air conditioning system contains up to 210 ml of lubricating oil. The exact specification and
information about the lubricating oil quantity in the air conditioning system are available from the
following website:
https://erwin.volkswagen.de
Radio reception and aerials
In vehicles with a factory-fitted Infotainment system, the aerial for radio reception can be installed at
various locations in the vehicle:
•On the inside of the rear window, together with the rear window heating.
•On the inside of the rear side windows.
•On the inside of the windscreen.
•On the roof of the vehicle.
Aerials on the interior of the windows can be identified by thin wires.
Component protection
Some electronic components and
control units are fitted with component
protection as standard, e.g. the
Infotainment system.
Component protection was developed as a protective mechanism in order to:
•Prevent any factory-fitted parts delivered with a vehicle from functioning fully if they have been
installed into other vehicles (e.g. after theft),
•Prevent full function of components outside of the vehicle,
•Allow for legitimate installation or exchange of parts and control units by a professional in the
case of service.
WhereWhat appears:Remedy
Instrument cluster
displaySAFE CPGo to a qualified workshop.
Infotainment system
display
Component theft protection:
the Infotainment system is not
fully available at present.
Switch on the ignition.
Switch on the ignition.
If this does not deactivate component
protection, seek professional
assistance.
In order to guarantee safe and hazard-free operation, always have the air conditioning
system serviced by trained specialists.
WARNING
•Never repair the evaporator in the air conditioning system using components taken
from older vehicles or recycling facilities.
•Never repair the evaporator in the air conditioning system with used evaporators taken
from older vehicles or recycling facilities.
NOTICE
Aerials located on the inside of the windows can be damaged by corrosive or acidic
detergents, any other chemicals or if hard objects chafe against the window. Never apply
stickers over the window aerials and never clean the aerials with corrosive or acidic
detergents or any other chemicals.
NOTICE
When retrofitting an Infotainment system, ensure that the vehicle's standard integral aerial
amplifier is compatible or else use an additional aerial adapter. Otherwise the aerial
amplifier could be subjected to overvoltage damage.
NOTICE