Distance VOLKSWAGEN TIGUAN 2020 Repair Manual

•If necessary, fold back the rear seat backrest and allow it to engage securely.
•If necessary, adjust the headlight range ⇒ Headlights.
•Adjust the tyre pressure according to the vehicle load. Observe the tyre pressure sticker ⇒ Tyre 
pressure.
•In vehicles with a tyre monitoring system, set the new vehicle load level as necessary ⇒ Tyre 
monitoring systems.
Do not cover the ventilation openings in the area around the rear window as this prevents
stale air escaping from the vehicle.
Luggage compartment cover
Fig. 181 In the luggage compartment: removing and installing the luggage compartment cover.
Objects that are not secured, or are secured incorrectly, can cause serious injuries in the
event of a sudden driving or braking manoeuvre or accident. This applies particularly if
objects are struck by the airbag when activated and then flung through the vehicle
interior. To reduce the risk of accidents, please observe the following guidelines:
•Always stow all objects in the vehicle securely.
•Small and light objects should also be secured.
•Objects should be stowed in the vehicle interior in such a way that they can never
enter the airbag deployment zones while the vehicle is in motion.
•Always keep stowage compartments closed while the vehicle is in motion.
•Stowed objects must never cause passengers to assume an incorrect sitting position.
•If an item is being stowed on a seat, this seat must not be used by any passengers.
•Do not stow any hard, heavy or sharp objects loose in any of the vehicle's open
stowage areas, on the surface behind the rear seat backrest or on the dash panel.
•Remove any hard, heavy or sharp objects from items of clothing and bags inside the
vehicle and stow them securely.
WARNING
Transporting heavy objects changes the vehicle's handling and increases the braking
distance. Heavy loads that are not properly stowed or secured in the vehicle can lead to a
loss of vehicle control and can cause serious injury.
•Never exceed the vehicle's maximum payload. Both the payload and the distribution of
the load in the vehicle will have an effect on the driving response and braking distance
of the vehicle.
•Transporting heavy objects changes the vehicle's handling and the centre of gravity.
•The payload should be distributed as evenly as possible in the vehicle.
•Always secure heavy objects in the luggage compartment as far in front of the rear axle
as possible.
•Loose objects in the luggage compartment can suddenly slide and change the way the
vehicle handles.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
•Accelerate carefully and gently.
•Avoid sudden braking and driving manoeuvres.
•Brake earlier than in normal driving.
WARNING
Objects rubbing against the rear windows may damage or destroy the heating wires or,
depending on the vehicle equipment, also the aerial.
NOTICE

If the vehicle is not approved for use with a roof carrier, do not use or retrofit a roof carrier.
Securing a roof carrier
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Special roof carriers must be used to transport luggage, bicycles, skis, surfboards or boats safely ⇒
. Suitable accessories are available from your Volkswagen dealership.
Attaching roof bars and load carrier system (vehicles with roof railingsyf
Mount roof bars to the roof railing according to the installation instructions provided.
Once you have fitted the base carrier bars, you can then secure the respective carrier system on
them.
Loading the roof carrier
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Maximum permissible roof load
The maximum permitted roof load is 75 kg.
The roof load limit refers to the combined weight of the roof carrier and the load carried on the roof
⇒.
When transporting heavy or bulky items on the roof carrier, the vehicle handling will
change due to the shift in the centre of gravity and increased susceptibility to crosswinds.
•Always secure loads properly using suitable and undamaged securing straps.
•Cargo that is large, heavy, bulky, long or flat will have a negative effect on the vehicle
aerodynamics, centre of gravity and overall handling.
•Avoid abrupt and sudden driving and braking manoeuvres.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
WARNING
A roof carrier that has not been approved for the vehicle or a roof carrier that is fitted to a
vehicle that is not approved for use with a roof carrier may cause accidents or injuries.
•Use only roof carriers that have been approved by Volkswagen for your vehicle type.
•Never use a roof carrier on a vehicle that has not been approved for use with a roof
carrier.
•A roof carrier that is fitted nevertheless may become loose whilst the vehicle is in
motion and fall from the vehicle roof.
WARNING
Securing a roof carrier of any kind to a vehicle that is not approved for use with a roof
carrier may lead to severe damage to the vehicle.
NOTICE
Incorrectly attaching and using the roof bars and load carrier could cause the whole roof
carrier system to fall off the roof. This could cause accidents and injuries.
•Only use roof bars and load carrier systems when they are undamaged and fitted
correctly.
•Always fit roof bars and load carriers correctly. Always observe the installation
instructions provided by the manufacturer.
•Attach the roof bars only at the specified mounting points.
•Special roof carriers for items such as bicycles, skis, surfboards, etc. should always be
properly installed. Always observe the installation instructions provided by the
manufacturer.
•Check that the roof carrier is secured before starting your journey and tighten as
necessary after driving a short distance. During a long trip, check all bolts and
fasteners at each stop.
•Do not carry out any changes or repairs to the roof bars or the load carrier system.
WARNING

Driving with a trailer not only places an extra load on the vehicle, but also requires increased
concentration on the part of the driver.
Vehicles with start/stop system
If the connected trailer is not recognised, or when using towing brackets that were not retrofitted by
Volkswagen, the start/stop system must be deactivated manually using the button in the
centre console before starting to tow a trailer, and must remain switched off for as long as the trailer
is being towed ⇒.
Always switch off the anti-theft alarm before a trailer is hitched or unhitched or a bicycle
carrier is loaded or unloaded ⇒ Central and manual locking. The tilt sensor could otherwise trigger
an alarm unintentionally.
With a new engine, do not tow a trailer during the first 1,000 km ⇒ Running in the engine.
Some retro-fitted towing brackets may cover the aperture for fitting the towing eye. If so, the
towing eye cannot be used for towing or tow-starting other vehicles. For this reason, the retro-fitted
towing bracket ball head should be stored in the vehicle at all times.
It is dangerous to transport people in a trailer and it may also be illegal.
DANGER
Improper use of the towing bracket can lead to a loss of vehicle control, accidents and
serious injuries.
•Only use the towing bracket if it is fitted properly and is not damaged.
•Do not carry out any alterations or repairs to the towing bracket.
•Wherever possible, swivel in or remove the ball head when a trailer is not being used in
order to reduce the risk of injury in rear-end collisions, and the risk of injury to
pedestrians and cyclists when the vehicle is parked.
•Never install a weight-distributing or load-balancing towing bracket to the vehicle. The
vehicle is not constructed for these kinds of towing brackets. The towing bracket can
fail, causing the trailer to tear loose from the vehicle.
WARNING
Towing a trailer and transporting heavy or bulky items can change the vehicle handling,
increase the braking distance and lead to accidents.
•Always secure loads properly using suitable and undamaged securing straps.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions. Reduce your speed, particularly when going downhill.
•Trailers with a high centre of gravity are more likely to tip over than trailers with a low
centre of gravity.
•Always drive carefully and think ahead. Accelerate carefully and gently. Avoid abrupt
and sudden driving and braking manoeuvres.
•Take special care when overtaking. Reduce your speed immediately if the trailer shows
even the slightest sign of snaking.
•Never drive faster than 80 km/h (50 mphyfZKHQWRZLQJDWUDLOHUDOVRNPKPSK\f
in exceptional cases. This also applies to countries where higher speeds are permitted.
Keep to country-specific speed limits which may be lower for vehicles with trailers than
for vehicles without trailers.
•Never try to stop a trailer from snaking by increasing your speed.
•Never install a weight-distributing or load-balancing towing bracket on the vehicle.
WARNING
The start/stop system must always be switched off manually when towing a trailer using
towing brackets that have not been retrofitted by Volkswagen. Otherwise faults can occur
in the brake system, possibly resulting in accidents and serious injuries.
WARNING
Observe the instructions and information relating to vehicles with N1 approval
⇒ Information about vehicles with N1 approval (light commercial vehicleyf.
NOTICE

At extremely low outside temperatures, the electric ball head might not rotate. If this
happens, it is sufficient to place the vehicle in a warmer room, e.g. a garage.
Fitting a bicycle carrier on the swivelling ball head
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Mount the bicycle carrier in accordance with the manufacturer's assembly instructions.
Only carrier systems which can hold a maximum of three bicycles may be used ⇒. Position
heavy bicycles as close to the vehicle (ball headyfDVSRVVLEOH.
Maximum carrying load
The maximum permitted load (carrier system including loadyfRQWKHEDOOFRXSOLQJLV 75 kg at a
distance of 300 mm. This distance refers to the gap between the centre of gravity of the bicycle
carrier and the middle of the ball head.
Volkswagen recommends that you remove all add-on parts from the bicycles before setting
off. This includes for example bicycle bags and baskets, child seats or batteries. This helps improve
the carrier system's wind load and centre of gravity.
Notes on towing a trailer
Fig. 193 Pin assignment for the trailer socket (illustrationyf.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Pin assignment for the trailer socket ⇒ Fig. 193:
Left turn signal
Rear fog light
Earth for pins 1, 2, 4, 5, 6, 7, 8
Right turn signal
Rear light, right
Brake light
Incorrect use of the towing bracket with a bicycle carrier fitted to the ball head could
cause injuries and accidents.
•Never exceed the specified load and overhang.
•Do not attach a bicycle carrier underneath the ball head on the neck of the ball head.
The shape of the ball head neck and the design of the bicycle carrier could result in the
bicycle carrier becoming misaligned with the vehicle.
•Read and observe the assembly instructions provided by the bicycle carrier
manufacturer.
WARNING
Considerable vehicle damage could occur if the maximum permitted payload or overhang
is exceeded.
•Never exceed the specified values.
NOTICE

Trailer towing
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Headlight adjustment
Towing a trailer can raise the front end of the vehicle enough for the dipped beam to blind other
road users. Use the headlight range control to lower the light cone as required. Vehicles with
automatic headlight range adjustment are adjusted automatically.
Things to note when driving with a trailer
•If the trailer has an overrun brake, apply the brakes gently at first and then firmly. This will
prevent the jerking that can be caused by the trailer wheels locking.
•The combination weight causes the braking distance to increase.
•Engage a lower gear prior to inclines (manual gearbox or Tiptronic mode of the automatic
gearboxyfWRDGGLWLRQDOO\PDNHXVHRIHQJLQHEUDNLQJ7KHEUDNHV\VWHPFRXOGRWKHUZLVH
overheat and fail.
•The vehicle's centre of gravity and, in turn, the vehicle's handling, will change because of the
trailer load and the increased combined towing weight of the vehicle and trailer.
•The weight distribution of a loaded trailer with an unladen towing vehicle is very unfavourable.
When driving in this situation, drive particularly carefully and slowly.
Pulling off on slopes when towing a trailer
A vehicle towing a trailer is liable to roll back a short distance when moving off on a slope,
depending on the angle of the slope and the total weight of the trailer and vehicle.
When towing a trailer, pull off on slopes as follows:
•Depress and hold the brake pedal.
•Press button once to switch off the electronic parking brake ⇒ Electronic parking 
brake.
•Manual gearbox: depress the clutch fully.
•Select first gear ⇒ Manual gearbox: selecting a gear or selector lever position D/S⇒ DSG dual 
clutch gearbox.
•Pull on the button and hold it in this position to hold the vehicle and trailer with the
electronic parking brake.
•Release the brake pedal.
•Pull away slowly. To do this, slowly release the clutch pedal for a manual gearbox.
•Only let go of the button when the engine has sufficient power to move off.
Trailer stabilisation
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The trailer stabilisation function can detect if an attached trailer is starting to lurch from side to side
and can provide countersteer.
Trailer stabilisation is a subsidiary function of the Electronic Stability Control (ESCyf.
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Incorrect trailer towing can cause loss of vehicle control and serious personal injury.
•Towing a trailer and transporting heavy or bulky items can change the way the vehicle
handles and increase the braking distance.
•Always drive carefully and think ahead. Brake earlier than in normal driving.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions. Reduce your speed, particularly when going downhill.
•Accelerate carefully and gently. Avoid abrupt and sudden driving and braking
manoeuvres.
•Take special care when overtaking. Reduce your speed immediately if the trailer shows
even the slightest sign of snaking.
•Never try to stop a trailer from snaking by increasing your speed.
•Keep to speed limits which may be lower for vehicles with trailers than for vehicles
without trailers.
WARNING

Volkswagen recommends having the towing bracket retrofitted by a qualified workshop. The cooling
system may need to be modified or heat shields may need to be fitted. Volkswagen recommends
using a Volkswagen dealership for this purpose.
Dimensions
The dimensions ⇒ Fig. 194 must be adhered to for the retro-fitting of a towing bracket. Always
observe the minimum distance given from the middle of the ball coupling Ⓕ to the surface of the
road. This also applies when the vehicle is fully laden, including maximum drawbar load.
Attachment points
989 mm
595 mm
348 mm
At least 65 mm
350 – 420 mm
1,061 – 1,066 mm
Only use towing brackets which have been approved by Volkswagen for your vehicle type.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The ball head on the towing bracket is not locked. Check towing bracket lock ⇒ Electrically 
adjustable ball coupling.
Fuel and emission control
Electrical accessories that are not connected properly can cause malfunctions in the
entire vehicle electronics system and also cause accidents and serious injuries.
•Never connect the trailer's electrical system directly to the electrical connections of the
tail lights or to other unsuitable sources of electricity. Only a suitable connector may
be used to connect the trailer.
•A towing bracket should be retrofitted to the vehicle by a qualified workshop.
WARNING
The trailer can become detached from the towing vehicle if the towing bracket is
unsuitable or incorrectly fitted. This can cause serious accidents and fatal injuries.
WARNING

Emission control with AdBlue
Fig. 197 Behind the tank flap: tank cap for AdBlue.
Fig. 198 Behind the tank flap: refilling AdBlue with the refill bottle or nozzle.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key for ⇒ Fig. 197 and ⇒ Fig. 198:
Tank filler neck cap.
Refill bottle.
Filler nozzle.
AdBlue is a registered trademark and is also known as AUS32 or DEF (Diesel Exhaust Fluidyf.
The AdBlue consumption figures depend on the driving style, the operating temperature and the
ambient temperature. The remaining range and refill quantity can be checked on the instrument
cluster display.
The AdBlue tank must never run empty. As of a remaining distance of approximately 2,400 km,
the instrument cluster display will indicate that the AdBlue must be refilled ⇒ Troubleshooting.
Preparing to refill
•Stop vehicle on a level surface.
•Switch off the ignition.
•Only use AdBlue that complies with the standard ISO 22241-1 ⇒.
Opening the tank filler neck
•Open the tank flap.
Engine emissions contain carbon monoxide that can cause people to lose consciousness
and can also cause death.
•Never start or run the engine in closed spaces.
•Never leave the engine running if you leave the vehicle unattended.
WARNING
The components of the exhaust system become very hot. This can cause fires.
•Park the vehicle so that no part of the exhaust system can come into contact with any
inflammable material underneath the vehicle, e.g. dry grass.
•Never apply additional underseal or anti-corrosion coatings to the exhaust pipes,
catalytic converters, particulate filter or heat shields.
WARNING
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•Only refuel with fuels that are suitable for the vehicle ⇒ Fuel types and refuelling.
•Do not allow the fuel tank to run completely empty.
•Use only suitable engine oil for the vehicle and do not overfill ⇒ Engine oil.
•Do not tow start the vehicle. Use jump leads ⇒ Jump starting.
Periodic regeneration
The soot in the particulate filter is burnt off at high temperatures on a periodic basis.
To assist the regeneration of the particulate filter, Volkswagen recommends that you avoid making
only short journeys.
Noises, slight smells and increased engine speeds may occur during regeneration. The radiator fan
may run on while the vehicle is moving or when the engine has been switched off.
During the periodic regeneration process, the yellow indicator lamp does not light
up.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Irregular engine running and malfunctions
If the engine shows signs of irregular running or malfunctions while you are driving, this may mean
that the fuel is of poor quality. Reduce speed immediately. Drive to nearest qualified workshop at
medium engine speeds and low loads on the engine.
If these symptoms occur directly after refuelling, switch off the engine immediately to avoid any
subsequent damage. You should obtain professional assistance.
Warning and indicator lamps
Lights up together with the red warning lamp : fault in the selective catalytic reduction
system. The engine cannot be restarted! Drive straight to a qualified workshop without switching
off the engine and have the system checked ⇒.AdBlue level too low. The engine cannot
be restarted! Switch off the vehicle and refill the AdBlue minimum quantity according to
⇒ Emission control with AdBlue⇒.Lights up together with the yellow warning lamp
: the selective catalytic reduction system is faulty or not filled with standard-compliant
AdBlue. Drive immediately to a qualified workshop and have the system checked.AdBlue
level too low. Refill AdBlue within the displayed remaining range in accordance with ⇒ Emission 
control with AdBlue⇒.The particulate filter is saturated with soot and requires
regeneration. Driving at speeds between 50 - 120 km/h (31 - 75 mphyfZLOOVXSSRUWUHJHQHUDWLRQ
Observe the relevant speed limits and the gear recommendation. The indicator lamp goes out
automatically when the particulate filter has been regenerated. If the indicator lamp is still lit up after
driving for around 30 minutes, seek expert assistance immediately.Lit up: malfunction. Have
the engine checked by a qualified workshop.Flashing: misfiring, which damages the catalytic
converter. Drive immediately to the nearest qualified workshop and have the engine checked.
There may be engine faults and fuel consumption may be higher if the indicator lamps are lit
up or flashing.
Colour display only on an instrument cluster with colour display.
Fuel standards
Petrol
Vehicles with a petrol engine must be run on petrol in compliance with the European standard
EN 228 or the German standard DIN 51626-1 ⇒.
Where petrol complying with the specified standard is not available, Volkswagen dealerships will
have information on what fuels are suitable for the vehicle.
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If the AdBlue level is too low, the vehicle cannot be restarted after the ignition has been
switched off. Starting with jump leads is also not possible.
•Refill AdBlue at the latest when the remaining distance reaches approximately
1,000 km.
•Never allow the AdBlue tank to run empty.
NOTICE
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Park the vehicle on a firm and level surface at a safe distance from the flow of traffic.
Switch on the electronic parking brake Electronic parking brake.
Turn the light switch to position 0 Lights.
Move the turn signal lever to neutral position Lights.
Move the automatic gearbox selector lever to position P DSG® dual clutch gearbox.
Switch off the ignition and remove the vehicle key from the ignition lock Starting and
stopping the engine.
Manual gearbox: select a gear Manual gearbox: selecting a gear.
Switch off the orientation lighting Lights.
Leave the defective bulbs to cool down.
You can change the following bulbs yourself:
•Bulbs in the halogen headlight: dipped beam, main beam, daytime running light, side light, turn
signal.
•Bulbs in front bumper: fog lights, static cornering light.
•Bulbs in the tail light clusters: rear turn signal, if it does not feature LED technology (depending
on vehicle equipment levelyf.
All other bulbs and lamps in the vehicle should always be changed by an expert.
Additional bulb specifications
Some bulbs in headlights or in tail light clusters might have factory specifications that are different
to standard bulbs. The designation is inscribed on the bulb, either on the glass part or on the base.
LED bulbs on the vehicle
•Brake light, rear fog light, tail light, turn signal and reversing light in the tail light clusters.
•Dipped beam, main beam, daytime running lights, static cornering light, side lights and turn
signal.
•Number plate light.
Owners cannot replace the LEDs themselves. If some LEDs fail, this may be an indication that
more elements are on the point of failure. If this happens, have the bulbs checked and replaced if
necessary at a qualified workshop.
Checklist Information on changing bulbs
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Checklist
Always carry out the following actions for changing a bulb in the given order ⇒:
Accidents can occur if roads are not sufficiently illuminated and other road users have
difficulty seeing the vehicle, or cannot see it at all.
WARNING
Changing the bulb incorrectly can cause accidents and serious injuries.
•When working in the engine compartment, always read and observe the safety
warnings ⇒ In the engine compartment. The engine compartment of any motor vehicle
is a dangerous area. Serious injuries can be sustained here.
•H7/H15 bulbs are pressurised and could explode when they are being changed.
•Only change the defective bulb once it has had time to cool down completely.
•Never change a bulb unless you are familiar with the procedure. If you are uncertain of
what to do, the work should be carried out by a qualified workshop.
•Do not touch the glass part of the bulb with unprotected fingers. When the light is
switched on, heat will cause fingerprints to evaporate on the bulb, which in turn will
cause the reflector to dim.
•There are sharp-edged parts in the headlight housing in the engine compartment and
on the tail light cluster housing. Protect your hands when changing bulbs.
WARNING
Damage to the electrical system can be caused by water entering the system if the rubber
covers or plastic caps on the headlight housing are not properly mounted after a bulb has
been changed.
NOTICE

Notes on tow-starting and towing
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Tow rope, tow bar
It is easier and safer to tow a vehicle with a tow bar. Only use a tow rope if you do not have a tow
bar.
The tow rope should be slightly elastic to reduce the strain on both vehicles. It is advisable to use a
tow rope made of synthetic fibre or similarly elastic material.
Only attach the tow rope or tow bar to the specially provided towing eyes or to the towing bracket.
Vehicles with a factory-fitted towing bracket must only use tow bars that are specially designed
to fit a ball head ⇒ Trailer towing.
Tow-starting
Vehicles should not be tow-started wherever possible. Instead have the vehicle jump-started
⇒ Jump starting or collected by a recovery vehicle.
However, if the vehicle still has to be tow-started:
•Engage second or third gear.
•Keep the clutch pressed down.
•Switch on the ignition and the hazard warning lights.
•Once both vehicles are in motion, release the clutch.
•As soon as the engine starts, press the clutch and put the gear into neutral. This helps to
prevent driving into the towing vehicle.
When should your vehicle not be towed?
•The vehicle gearbox is damaged or does not contain any lubricant.
•The 12-volt vehicle battery is discharged. The steering system is still locked and the electronic
parking brake and electronic steering column lock, if applied, cannot be released.
•The distance to be towed is further than 50 km.
Never tow a vehicle that has no power supply.
•Never remove the vehicle key from the ignition or switch off the ignition using the
starter button during towing. This could cause the mechanical steering column lock
(steering lockyfRUWKHHOHFWURQLFVWHHULQJFROXPQORFNWRHQJDJHVXGGHQO\<RXZLOOQR
longer be able to steer the vehicle. This can lead to a loss of control of the vehicle,
accidents and serious injuries.
•If the power supply to the towed vehicle is disconnected, stop towing immediately and
seek expert assistance.
WARNING
If a vehicle is being towed, the vehicle handling and braking effect will change
significantly. Please note the following in order to reduce the risk of an accident or serious
injuries:
•Notes for the driver of the towed vehicle:
- You will need to depress the brake pedal more vigorously than normal as the
brake servo is not working. Always be careful not to drive into the vehicle that is
pulling your vehicle.
- You will need to turn the steering wheel more vigorously as the power-assisted
steering function is not working.
•Notes for the driver of the towing vehicle
- Accelerate carefully and gently.
- Avoid sudden braking and driving manoeuvres.
- Brake earlier than normal by pressing lightly on the brake pedal.
WARNING
•Remove and install the cover and the towing eye carefully so as to avoid damage to the
vehicle, e.g. the paintwork.
•Unburnt fuel can enter the catalytic converter and damage it while the vehicle is being
towed.
NOTICE