clutch VOLKSWAGEN TRANSPORTER 2011 Owner's Guide

If and when
Practical tips
Frequently asked questions
If you suspect that a vehicle fault has arisen or your vehicle has been damaged, read and observe the following information before contacting a Volkswagen Commercial Vehicles dealership or
qualified workshop. You may also find useful infor-mation in the index under the headings "Things to note" or "Checklist".
To note Some possible causes Possible solution
Vehicle battery is discharged. -How to jump start =>page 443. -Recharge vehicle battery 362.
Engine does not start. The incorrect vehicle key is be-Use a valid vehicle key 36. ing used.
Fuel level is too low. Fill the tank 340.
Supplementary heating system Switch off the supplementary heating
Smoke is coming from the is running. system 332. wing. Supplementary heater is run-No solution 345. ning.
-Battery in the remote control -Replace the battery 36. Vehicle cannot be locked or key is flat. -Move closer to the vehicle. unlocked with the remote -Located too far away from the -Synchronise the vehicle key =>page 36. vehicle. control key. -Buttons were pressed outside -Lock or unlock the vehicle manually
the range. 413.
Cold engine. brake assist sys-Refer to the index under entries for Unusual noises. tems, supplementary heating "Noises". system.
Assist systems are active. Refer to the index under entries for "As-sist systems". Unusual handling. DSG® dual clutch gearbox is too Stop the vehicle immediately hot. 266.
Front seats cannot be ad-Vehicle battery is discharged. Recharge vehicle battery 362.
justed electrically. Fuse blown. Check fuse and replace as necessary 429.
The vehicle has no vehicle No direct solutions possible as it depends
jack, spare wheel or break-Equipment depends on type of on the equipment level. Contact a Volks-vehicle. wagen Commercial Vehicles dealership if down set. necessary 416.
-Windows or sliding roof are open. The interior monitoring sys--Item attached to the interior Remove any objects that could trigger a tem triggers a false alarm. mirror is moving. false alarm 44. -A mobile telephone is vibrating inside the vehicle.
Functions are not working Settings have been made in the Check and if necessary reset back to fac-as described in the owner's manual. Volkswagen information system. tory settings 24.
410 I If and when

Changing a wheel
CllJ Introduction
This chapter contains information on the following subjects:
Preparations for changing a wheel . . . . . . . . . 420
Wheel bolts . . . . . . . . . . . . . . . . . . . 421
Lifting the vehicle with the jack . . . . . . . . . . . . 423
Changing a wheel . . . . . . . . . . . . . . . . . . . . . . . 424
After changing a wheel . . . . . . . . . . . . . 425
Some models are delivered without a factory-fitted jack or box spanner. If this is the case, the wheel should be changed by a qualified workshop.
The vehicle jack supplied with the vehicle is only designed for changing a wheel when one vehicle tyre is damaged and has to be replaced. Seek ex-pert assistance if both tyres on one side of the ve-hicle, both tyres on one axle, or all tyres are dam-aged.
Only change the wheel yourself when the car is parked in a safe place, you are familiar with the necessary steps and safety procedures and you have access to all the correct tools. Seek expert assistance if this is not the case.
Additional information and warnings:
• Exterior views =>page 5
• Vehicle key set =>page 36
• Tyre monitoring system =>page 318
• Wheels and tyres =>page 367
• In an emergency =>page 411
• Vehicle tool kit =>page 416
• Hubcaps =>page 417
Preparations for changing a wheel
1"1'11 First read and observe the introductory L-1o:.U information and safety warnings & on page 420.
Checklist
The following actions must always be carried out in the given order in preparation for changing the wheel=>&:
1. In the event of a flat tyre, park your vehicle on a firm and level surface at a safe dis-tance from the flow of traffic.
2. Apply the handbrake =>page 269.
420 I If and when
A wARNING
Changing a wheel can be dangerous, espe-cially when carried out at the side of a road. Please note the following steps in order to re-duce the risk of serious injuries:
• Stop the vehicle as soon as possible and when safe to do so. Park the vehicle at a safe distance from moving traffic in order to carry out the wheel change.
• All passengers and children in particular must be at a safe distance and away from your area of work during the wheel change.
• Switch on the hazard warning lights to warn other road users.
• Check that the surface the vehicle Is parked on Is level and firm. If necessary use a large, strong board or similar support for the vehicle jack.
• Only change the wheel yourself if you feel confident carrying out the procedure. If not, seek expert assistance.
• Always use suitable and undamaged tools to change the wheel.
• Always switch off the engine, apply the handbrake and move the selector lever to the position P or select a gear on a manual gear-box in order to reduce the risk of unintended vehicle movement.
• The wheel bolt tightening torque should be checked with a torque wrench immediately after changing a wheel. 3. With a DSG® dual clutch gearbox, move the selector lever to position P =>page 260.
4. Stop the engine and remove the key from the ignition =>page 257.
5. Manual gearbox: select a gear =>page 260.
6. Make sure all vehicle occupants exit the ve-hicle and move to safety, for instance be-hind the safety barrier.
7. Chock the wheel diagonally opposite the wheel being worked on with a stone or a similar object. ""

Lifting the vehicle with the jack
Fig. 299 Jacking points.
Fig. 300 On the left side of the vehicle: jack fitted at the front [AI and at the rear [ID.
r-('n First read and observe the introductory l.,...Jc.ll information and safety warnings & on page 420.
The jack may be applied only at the jacking points shown (markings on the body) '*Fig. 299.
• Front jacking point: web under the vehicle, at a distance approx. of 9 cm (dimension x) from the outer edge of the vehicle 300
• Rear jacking point: web under the vehicle, at a distance approx. of 15 cm (dimension y) from the outer edge of the vehicle 300 [ID.
The jack may be applied only on this rib.
Always use the jacking point closest to the wheel you are working on &.
Checklist
To ensure your own safety and the safety of your passengers, observe the following actions in the specified order &:
1. Find a firm and level surface suitable for lift-ing the vehicle.
2. Stop the engine, select a gear of the manual gearbox or move the selector lever of the dual clutch gearbox DSG® to position P '*page 260, and apply the handbrake 269.
3. Chock the wheel diagonally opposite using the collapsible chocks or other suitable ob-jects.
4. When towing a trailer, unhitch the trailer from the vehicle and park it properly.
5. Loosen the wheel bolts on the wheel that is being changed 421.
6. Find the jacking point under the vehicle '*Fig. 299 which is closest to the wheel that is being changed. .,.
Practical tips I 423

Contents of the breakdown set
Fig. 302 The breakdown set.
r--T'n First read and observe the introductory L-L::.U information and safety warnings & on page 425.
The breakdown set consists of the following com-ponents 302:
Preparation
r--T'n First read and observe the introductory L-L::.U information and safety warnings & on page 425.
The steps should only be carried out in the speci-fied order.
Checklist
The following actions must always be carried out in the given order in preparation for filling a tyre &:
1. If you get a flat tyre, park your vehicle on a firm and level surface at a safe distance from the flow of traffic.
2. Apply the handbrake firmly 269.
3. With a DSG® dual clutch gearbox, move the selector lever to position P 260.
4. Manual gearbox: select a gear 263.
5. Stop the engine and remove the key from the ignition 257.
6. Ensure that all vehicle occupants exit the vehicle and go straight to a safe place, e.g. behind the safety barrier.
1) Could also be integrated in the compressor.
CD Valve core extractor
® Sticker with the maximum permitted speed "max. 80 km/h" or "max. 50 mph"
@ Filler hose with plug
@ Air compressor
® Tyre filler hose
® Tyre pressure display 1 l
0 Air bleed screw2l
® On/off switch
® 12-volt plug
@ Tyre filler bottle with sealant1l
® Spare valve core
There is a slot on the lower end of the valve insert extractor CD for the valve insert. This is required for extracting and fitting the tyre valve. This also applies to the spare valve core @. 7. Switch on the hazard warning lights and po-sition the warning triangle 411. Ob-serve any legal requirements.
8. Check whether the puncture can be re-paired with the breakdown set 425.
9. When towing a trailer, unhitch the trailer from the vehicle and park it properly.
10. Remove any items of luggage from the lug-gage compartment.
11. Take the breakdown set out of the luggage compartment.
12. Take the sticker 302 ®from the breakdown set and stick it on the dash pan-el within the driver's field of vision.
13. Do not remove foreign objects (e.g. screws or nails) from the tyre.
A WARNING
Ignoring any of the items on this important safety checklist can lead to accidents and se-vere Injuries. ,..
2) This function may be carried out by a button in the compressor instead.
Practical tips 427

Checklist (Continued)
3. Turn the light switch to position o 106.
4. Shift the tu m signal lever to neutral 106.
5. With a DSG® dual clutch gearbox, move the selector lever to position P 260.
6. Manual gearbox: select a gear 263.
7. Stop the engine and remove the key from the ignition 257.
8. Switch off the orientation lighting 106.
9. Leave the defective bulbs to cool down.
10. Check to see if a fuse has blown 429.
11. Follow the instructions to change the affec-ted bulb Always use identical bulbs of the same type. The designation is inscribed on the bulb, either on the glass part or on the base.
12. Do not touch the glass part of the bulb with unprotected fingers. The heat of the bulb would cause the fingerprint to evaporate and condense on the renector. This will im-pair the brightness of the headlight.
LED lights on the vehicle
r--f'n First read and observe the introductory L-I=J.I information and safety warnings & on page 432.
Depending on the vehicle equipment, the following lights may be LED lights:
• Dipped beam, main beam, daytime running lights and side lights on vehicles with LED head-lights.
• Tail light, brake light and fog light on vehicles with LED tail lights.
• Number plate lights.
434 If and when
13. After changing the bulb, check to ensure that the bulb is working properly. If the bulb is not working properly, the bulb may not have been inserted properly or may have failed again, or the connector may have been inserted incorrectly.
14. Any time you change a bulb in the front of the vehicle, the headlight settings should be checked by a qualified workshop.
A WARNING
Ignoring any of the items on this important safety checklist can lead to accidents and se-vere Injuries.
• Always follow the instructions in the checklist and observe the general safety pro-cedures.
CD
Always take care when removing or fitting lights in order to prevent damage to the paint-work or to other vehicle parts. <1
Owners cannot replace the LEDs themselves. If some LEDs fail, this may be an indication that more elements are on the point of failure. If this happens, have the lights checked and replaced if necessary at a qualified workshop.

Tow-starting and towing
0::0 Introduction
This chapter contains information on the following subjects:
Notes on tow-starting . . . . . . . . . . . . . . . . . . . . 446
Notes on towing . . . . . . . . . . . . . . . . . . . . . . . . . 447
Fitting the towing eye at front . . . . . . . . . . . . 448 Notes on driving while towing . . . . . . . . . . . . . . 448
Observe any legal requirements when towing.
For technical reasons, vehicles with a dis-charged battery must not be tow-started.
Towing a vehicle when the engine is switched off and the ignition is switched on discharges the vehi-cle battery. Depending on the vehicle battery charge level, the drop in voltage can be large enough after just a few minutes that electrical con-sumers in the vehicle will no longer function, e.g. the hazard warning lights.
Additional information and warnings:
• Exterior views =>page 5
• Changing gear =>page 257
• Engine management system and exhaust puri-fication system =>page 407
• Jump starting =>page 443
A wARNING
Never tow a vehicle that has no power sup-ply.
• Never remove the key from the ignition. The steering lock may be activated and you will no longer be able to steer the vehicle. This can lead to a loss of control of the vehi-cle, accidents and serious injuries.
Notes on tow-starting
t""""("'n First read and observe the introductory L-.lc:.JJ information and safety warnings & on page 446.
Vehicles should not be tow-started wherever possible. Use jump leads to start the engine in· stead =>page 443.
For technical reasons, the following vehicles can-not be tow-started:
4461 If and when
A WARNING (Continued)
• If the power supply to the towed vehicle is disconnected, stop towing immediately and seek expert assistance.
A WARNING
If a vehicle is being towed, the vehicle han-dling and braking effect will change signifi-cantly. Please note the following in order to reduce the risk of an accident or serious inju-ries:
• Notes for the driver of the towed vehicle:
-You will need to depress the brake ped-al more vigorously than normal as the brake servo is not working. Always be careful not to drive Into the vehicle that is pulling your vehicle.
-You will need to turn the steering wheel more vigorously as the power-assisted steering function Is not working.
• Notes for the driver of the towing vehicle
-Accelerate carefully and gently.
-Avoid sudden braking and driving ma· noeuvres.
-Brake earlier than normal by pressing lightly on the brake pedal.
CD
• Remove and install the cover and the tow-ing eye carefully so as to avoid damage to the vehicle, e.g. the palntwork.
• Unburnt fuel can enter the catalytic convert· er and damage it while the vehicle Is being tow-ed. • Vehicles with DSG® dual clutch gearbox.
• If the vehicle battery has discharged, the en-gine control units will not function properly.
However, if the vehicle still has to be tow-started (manual gearbox):
• Engage second or third gear.
• Keep the clutch pressed down.

• Switch on the ignition and the hazard warning lights.
• Once both vehicles are in motion, release the clutch.
• As soon as the engine starts, press the clutch and put the gear into neutral. This helps to prevent driving into the towing vehicle.
Notes on towing
i"""fl1 First read and observe the introductory L-W! information and safety warnings & on page 446.
Fixed towing eye at rear
On vehicles without a towing bracket there is a fixed towing eye under the bumper at the rear right.
Towing bracket instead of a fixed towing eye
If the vehicle has a factory-fitted towing bracket, it should also be used for towing other vehicles.
Tow rope or tow bar
lt is easier and safer to tow a vehicle with a tow bar. Only use a tow rope if you do not have a tow bar.
The tow rope should be slightly elastic to reduce the strain on both vehicles. lt is advisable to use a tow rope made of synthetic fibre or similarly elastic material.
Only attach the tow rope or tow bar to the specially provided towing eyes or to the towing bracket.
Vehicles with a factory-fitted towing bracket must be towed only with a tow bar that is specially designed for fitting to a ball coupling 139.
When your vehicle has to be towed:
• Switch on the ignition.
• Select the neutral position or move the selector lever to N 257.
• Release the handbrake. if necessary.
CD
When tow-starting, unburnt fuel can enter the catalytic converter and damage it. <1
• Do not allow the vehicle to be towed at speeds faster than 50 km/h (30 mph).
• Do not allow the vehicle to be towed further than 50 km.
• Vehicles with a DSG® dual clutch gearbox may only be towed by the breakdown truck with the front wheels raised.
Towing vehicles with four-wheel drive (4MOTION)
Vehicles with four-wheel drive (4MOTION) may be towed with a tow bar or tow rope. If the vehicle is towed with the rear or front axle raised, the engine must be switched off otherwise the drive train could be damaged.
When should your vehicle not be towed?
• If, due to damage, the vehicle gearbox no lon-ger contains any lubricant.
• If the vehicle battery is discharged.
• If the distance to be towed is further than 50 km -applies only to vehicles with the DSG® dual clutch gearbox.
• If the steering function or the operating clear-ance of the wheels cannot be ensured, e.g. after an accident.
Please comply with the following when towing another vehicle:
• Comply with legal regulations.
• Comply with the information on towing con-tained in the owner's manual for the other vehicle. <1
Practical tips

Technical data
Technical data
Vehicle data
COJ Introduction
This chapter contains information on the following subjects:
Vehicle identification data . . . . . . . . . . . . . . . . . 451
Dimensions ........................... . 452
Unless otherwise specified, the technical data of the basic model apply. The values quoted here may differ if additional equipment is fitted, for differ-ent models, for special vehicles or if country-specif-ic equipment is fitted. All data in the official vehicle documents take precedence over these data.
Engine
The vehicle data sticker and the official vehicle documents show which engine is installed in your vehicle.
Weight
The values for the kerb weight in the following ta-bles apply for the road-ready vehicle with driver (75 kg), service fluids including fuel tank carrying 90% of its capacity and, if applicable, toolkit and spare tyre =>&.Additional equipment and retrofit-ted accessories increase the stated kerb weight and reduce the maximum permitted load accord-ingly.
The load comprises the weights of the following:
• Passengers
• Allluggage
• Roof load including the mounts or roof bars and the load carrier system
• Drawbar load when towing a trailer
Performance figures
The performance figures were measured without equipment which may influence performance, such as a roof carrier or mud flaps.
Gross combination weight rating
The gross combination weight ratings listed are on-ly applicable for altitudes up to 1 ,000 m above sea level. The maximum weight of the car and trailer must be reduced by approximately 10% for every further 1 ,000 m in altitude.
450 I Tcchn1cal data
Descriptions of the tables
Gearbox abbreviations: MG = manual gearbox, DSG® = dual clutch gearbox DSG®.
Additional information and warnings:
• Transporting =:o page 125
• Driving with respect for the environment =:.page 278
• Fuel =:.page 343
• Engine oil =:o page 353
• Engine coolant =:o page 358
• Wheels and tyres =>page 367
• Consumer information =>page 404
,A WARNING
Exceeding the maximum permissible weights, payload, dimensions, vehicle speed and axle weight rating could cause damage to the vehicle, accidents and serious Injuries.
• Do not exceed the permitted weights, loads, dimensions and maximum speeds.
• The actual axle loads must never exceed the maximum permissible axle loads.
• The payload and the distribution of the load In the vehicle have an effect on the driv-ing response and braking distance of the ve-hicle. Adjust your speed accordingly.
,A WARNING
Accidents and severe injuries can occur if the maximum permitted gross combination weight Is exceeded.
• Never exceed the specified gross combi-nation weight rating.
The payload should be distributed as evenly as possible in the vehicle. When transporting heavy objects in the luggage compartment, they should be placed either in front of or over the rear axle in order to minimise the effect on the vehicle's handling.

Abbreviations
Abbreviation Definition
4MOTION
A2DP
ABS
ACC
Ad Blue®
ATA
SAS
ccm
ccs
C02
DCC
DIN
DPF
DSG®7
DVE
EC
EDL
EN
EPC
ESC
g/km
ICC
kN
kPa
kW
LED
LW
MFD
MG5
MG6
N
Nm
PGVW
PS
psi
PVC
RON
Four-wheel drive.
Advanced Audio Distribution Profile
Anti-lock brake system.
Adaptive cruise control.
Ad Blue® for diesel vehicles with SCR catalytic converters.
Anti-theft alarm.
Brake Assist system.
Cubic centimetres. Unit of displacement.
Cruise control system.
Carbon dioxide.
Adaptive chassis control.
German Standards Authority.
Diesel particulate filter.
DSG® automatic dual clutch gearbox.
Digital voice enhancement
Engine code.
Electronic differential lock.
European standard.
Engine management system (electronic power control).
Electronic Stability Control.
Carbon dioxide emissions in grams per kilometre.
In-car communication
Kilo Newton, pulling power.
Kilopascal. Unit of measurement for pressure.
Kilowatt, indication of engine power.
Light-emitting diode.
Long wheelbase
Multifunction display.
5-speed manual gearbox.
6-speed manual gearbox.
Newton, pulling power.
Newton metres, unit of engine torque.
Gross vehicle weight rating.
The approximate equivalent of brake horse power. formerly used to denote engine power.
Pound-force per square inch, imperial measure for the pressure
Polyvinyl chloride.
Research octane number, indication of the knock resistance of petrol.
Abbreviations I 463