navigation VOLKSWAGEN TRANSPORTER 2012 Owner's Guide

Mobile on line services
c:QJ Introduction
This chapter contains information on the following subjects:
Volkswagen Car-Net services Applications (apps) .. 402 404
Information on the Volkswagen Car-Net
mobile online services and applications
(apps) can be transmitted directly to your
vehicle and integrated.
For information on Volkswagen Car-Net services and applications, their availability and the related technical requirements and compatible devices go to www.volkswagen-commercial-vehicles-carnet.com.
Additional information and warnings:
• 399, Using a mobile telephone in the vehicle without a connection to the external aerial
• Radio. provision for mobile tele-phone, infotainment system, navigation system
A WARNING
If mobile equipment is not secured or Is in-correctly secured in the vehicle, it could be flung though the interior during a sudden driving or braking manoeuvre, or in the event of an accident. This can cause injuries.
Volkswagen Car-Net services
r--T'n First read and observe the introductory l-J,:.lJ information and safety warnings & on page 402.
402 I Cleaning and maintenance
A WARNING (Continued)
• While the vehicle is in motion, always se-cure mobile equipment properly outside the airbag deployment zone or stow them away safely.
A WARNING
Unsuitable or incorrect use of applications and Volkswagen Car-Net services can cause damage to the vehicle, accidents or serious injury.
• Volkswagen recommends that you only use Volkswagen applications and Volkswa-gen Car-Net services for your vehicle.
• Protect the mobile device and the applica-tions on it from misuse.
• Never make changes to applications or Volkswagen Car-Net services.
• Observe the user guide for your mobile device.
A WARNING
Using applications and Volkswagen Car-Net services while driving can distract you from the road. Accidents and Injuries can occur if the driver is distracted.
• Always drive carefully and responsibly.
CD
Your mobile devices must always be switched off In areas where special regulations apply and when the use of such devices Is not per-mitted. The radiation emitted by these mobile devices when switched on could interfere with sensitive technical and medical equipment, possibly resulting in malfunction of or damage to the equipment. Volkswagen Car-Net services encompass both in-formation services such as extended navigation services, and vehicle-related services such as ve-hicle status, emergency and breakdown services, and convenience operation functions. ..,.

The radio communications connection required for Volkswagen Car-Net services is provided by the user's mobile end device, e.g. mobile telephone, SIM card reader. This network signal allows Volks-wagen Car-Net services to receive data online, pass on vehicle data online and transmit additional information, new functions or extended vehicle functions. Volkswagen Car-Net offers the driver or user support functions based on vehicle data to-gether with data obtained from the Internet and IT systems.
The use of Volkswagen Car-Net and the necessary mobile network connection may be subject to a fee. Due to the potentially high volume of data in use, Volkswagen recommends using a mobile phone tariff which includes a data flatrate. For more information contact your mobile telephone provider.
Depending on the service, Volkswagen Car-Net can be operated via the factory-fitted radio or navi-gation system, via mobile devices or via the online customer portal (www.volkswagen-commercial-vehicles-camet.com).
Availability
Volkswagen Car-Net services can be subject to a limited period or changed, set, deactivated, reacti-vated and expanded without prior notice.
Content, scope and provider of Volkswagen Car-Net services can vary. They may also be specific to the vehicle and country/market. Some Volkswagen Car-Net services also depend on availability of service offered by third parties.
Volkswagen Car-Net services can be subject to re-gion-specific limitations. This means that a service may not be available in all parts of a country. This applies in particular to large countries such as Russia. Availability also depends on the network coverage in each country.
Determining the current vehicle position
Some services require the exact location of the ve-hicle in order to provide functions. Depending on the service installed the current vehicle position will be transmitted to the service provider. The driver can choose this option or this will take place auto-matically. When automatic transmission is selec-ted, the current location can also be transmitted at regular intervals.
Lending or selling the vehicle to others
When the vehicle is being sold or lent, the owner or rentaUieasing firm must inform the purchasing or lending party about Volkswagen Car-Net services installed in the vehicle and their functions.
Interferences
The following situations could lead to the interrup-tion of a data transfer or operation of Volkswagen Car-Net services, or impairment of one of the serv-ices which has been installed:
• High speeds
• Areas with insufficient mobile and GPS recep-tion
• Maintenance, repairs, software updates and technical changes to your service provider's tele-communication networks and databases
• Impairment or interruption to mobile and GPS reception, for instance due to weather, tunnels, ga-rages, car parks, underpasses or intensive use of the mobile network
• In countries where Volkswagen Car-Net serv-ices are not available
• A fault in the vehicle electrical system
• Vehicle battery empty or voltage too low
• If the control unit for the Volkswagen Car-Net service or the compatible radio navigation system is not working properly
Exchanging your system
If the factory-fitted radio-navigation system is dam-aged or must be exchanged in a vehicle with Volkswagen Car-Net services installed, go to a qualified workshop. This may entail re-registering or re-activating the Volkswagen Car-Net services.
Necessary registration
Use of Volkswagen Car-Net services requires reg-istration, authentication and activation of a contract only if Volkswagen Car-Net services for the rele-vant vehicle can also be activated on the customer portal. Further information about this can be found on the Internet at (www.volkswagen-commercial-vehicles-carnet.com) or obtained from a Volkswa-gen dealer.
If Volkswagen Car-Net services can only be activa-ted using the radio navigation system, registration on the customer portal is not required.
Volkswagen recommends seeking advice from a Volkswagen dealership before using and activating Volkswagen Car-Net services. Your Volkswagen dealership can provide information on the country-specific range of services and the compatibility of the radio or navigation systems.
If a Volkswagen Car-Net service is activated for a vehicle, the person who has entered Into the mobile telephone contract Is obliged to provide information to each driver of the vehicle re-garding the transmission and reception of data .-
Vehicle care and maintenance 1403

In the interest of data protection. Depending on which services are activated, any relevant In-formation must also be given to the driver.
m Volkswagen collects, processes, transmits W and uses personal data entered by the user within the framework of legal regulations for the purpose of smooth functioning of individual Volks-wagen Car-Net services and their provision. Data
Applications (apps)
r""('n First read and observe the Introductory 1....-J,:.lJ Information and safety warnings & on page 402.
Many mobile devices have the option to download applications (apps). Apps can display additional in-formation regarding factory-fitted radio and naviga-tion systems or can allow you to activate, manage or deactivate certain functions in the vehicle.
Applications, use of applications and the required mobile network may be subject to fees.
The range of applications available can be wide or they can be vehicle-specific and country-specific =>CD. Content, range and provider of applications can vary. Some applications also depend on avail-ability of services offered by third parties. A mobile network with sufficient signal strength for exchange of data must be available for the use of applica-tions.
The provider of an application may provide a de-scription of it.
Due to the high number of mobile devices and the fast pace of software development, the applica-tions on offer cannot be operated on all mobile de-
Consumer information
CQJ Introduction
This chapter contains information on the following subjects:
Information stickers and plates . . . . . . . . . . . . 405 Using the vehicle in other countries and continents . . . . . . . . . . . . . . . . . . . . . . . . . . 405 Radio reception and aerials . . . . . . . . 406 Volkswagen Commercial Vehicles repair information . . . . . . . . . . . . . . . . . . . . 406
Declaration of conformity 406 Recycling and scrapping end-of-life vehicles . 407
404 Cleaning and maintenance
is not forwarded to third parties. Current terms of use can be found at www.volkswagen-commercial-vehicles-carnet.com.
m Volkswagen Car-Net services is a system W based on a mobile network. If a fault arises despite the fact that all requirements have been fulfilled, please try using the services again at a lat-er stage. vices and their operating systems. This even ap-plies to mobile devices of the same type. For ex-ample, it may be possible to run an app with the second version of an operating system but not with the third version.
Applications can be changed, set, deactivated, re-activated and expanded without prior notice.
The network or cable connection between the fac-tory-fitted radio or navigation system and mobile device must be adequate and free of interruptions to allow for the use of applications.
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Volkswagen Is not responsible for damage to the vehicle caused by poor quality or faulty ap-plications, Insufficient programming of applica-tions, Insufficient network strength or loss of data during transmission or by misuse of the mobile equipment. Additional information and warnings:
• Exterior views =>page 5
• Pull-away assist systems =>page 282
• Accessories, modifications, repairs and renewal of parts =>page 394
• =>Booklet Service schedule .,.

CD
• Volkswagen Commercial Vehicles Is not re-sponsible for any vehicle damage which Is caused by low-quality fuel, inadequate servic-ing work or lack of availability of Genuine Parts.
Radio reception and aerials
i"""(")1 First read and observe the Introductory l-J.::.U information and safety warnings & on page 404.
The vehicle aerials are located in the exterior mir-rors. If any metallic chrome plates, such as chrome mirror caps, are retrofitted to the exterior mirrors you may experience problems with the radio,
CD
• Volkswagen Commercial Vehicles cannot be held responsible If the vehicle does not comply with or only partly complies with the relevant legal requirements In other countries and conti-nents. bile telephone and navigation services or they may lose the ability to send and receive signals com-pletely.
m Interference with AM radio reception could W occur if electrical devices are used in the vi-cinity of the aerial. Volkswagen Commercial Vehicles repair information
i"""(")1 and observe the introductory l-J.::.U mformat1on and safety warnings & on page 404.
Volkswagen Commercial Vehicles Service infonna-tion and official Volkswagen Commercial Vehicles repair infonnation can be purchased from the fol-lowing addresses:
Please contact a Volkswagen Commercial Vehicles dealership or a qualified workshop or order the lit-erature you require from www.erwin.volkswagen.de.
Declaration of conformity
i"""(")1 First read and observe the introductory l-J.::.U information and safety warnings & on page 404.
The individual manufacturer declares herewith that the following products conform, at the time of vehi-cle production, with the basic requirements and other relevant laws and regulations, including FCC Part 15.19, FCC Part 15.21 and RSS-Gen Issue 1:
4061 Clean1ng and mamtenance
A WARNING
Incorrect repairs and modifications can cause functional problems and damage to the vehicle and impair the effectiveness of the driver assist systems and the alrbag sys-tems. This can result In accidents and severe Injuries.
• Repairs and modifications to your vehicle should only be carried out by a qualified workshop. Radio-based equipment
• Electronic immobilizer.
• Remote control key for the vehicle.
• Remote control for the supplementary heating system (auxiliary heater).
Electrical equipment
• 12-volt socket.