engine oil VOLKSWAGEN TRANSPORTER 2019 Owners Manual

While driving .. ...... 257
Starting the engine, changing gear and parking
-Starting and stopping the engine .. 257
-Changing gears . . . . . . . . . .......... 260
-Braking, stopping and parking ......... 269
-Driving with respect for the environment 278
-Steering ........... 281
Driver assist systems
-Pull-away assist systems .... 282
-ParkPilot ............................ 287
-Reversing camera (Rear Assist) ....... 291
-Cruise control system (CCS) . . . . . ... 295
-Adaptive cruise control (ACC) ......... 298
-Area monitoring system (Front Assist) .. 307
-Lane change assist system (Side Assist) . .. . . .. .. . . . . . . . . .......... 312
-Driver Alert System (recommendation for rest breaks) . . . . . . . . . . ......... 315
-Adaptive chassis control (DCC) ........ 317
-Tyre monitoring system . . . . . . . ....... 318
Air conditioning system
-Heating, ventilating, cooling ........... 322
-Supplementary heaters (auxiliary air heater or auxiliary coolant heater) .... 332
At the filling station
-Filling the tank ....................... 340
-Fuel . . . . . . . . . . . . . . . . ........ 343
-Emission control system for diesel vehicles (AdBiue®j ................... 346
Cleaning and maintenance ...... 350
In the engine compartment
-Preparation for working in the engine compartment . . . . . . . . . . . . . . . . 350
-Engine oil ........................... 353
-Coolant ..................... 358
-Vehicle battery ....................... 362
Wheels and tyres
-Useful information about wheels and
tyres . . . . . . . . . . . . . . ..... 367
Vehicle care and maintenance
-Caring for and cleaning the vehicle exterior . . . . . . . . . . . . . . . . . . . ... 380
-Cleaning and caring for the interior ..... 388
-Accessories, modifications, repairs and renewal of parts . . . . . . . .... 394
-Mobile online services .. 402
-Consumer information 404
-Engine management system and exhaust purification system . . . .. 407
If and when ........................ 410
Practical tips
-Frequently asked questions ........... 410
-In an emergency ..................... 411
-Manual opening and closing . . . . . . . . . 413
-Vehicle toolkit . . ............... 416
-Hubcaps.. . .................... 417
-Changing a wheel .................... 420
-Breakdown set ....................... 425
-Fuses................ . . 429
-Changing bulbs . . . . . . . . .....•.... 432
-Jump starting . . . . . . .......... 443
-Tow-starting and towing . . . 446
Technical data ...
Technical data
-Vehicle data
-Petrol engines
-Diesel engines ..
Abbreviations
Index .......... .
... 450
... 450
......... 453
455
..... " ... 463
.. 465
Table of Contents 3

Instrument cluster
Warning and indicator lamps
The warning and indicator lamps indicate various warnings ::.&.faults ::.(D or certain functions. Some warning and indicator lamps light up when the ignition is switched on and should go out once the engine is running or the vehicle is in motion.
Depending on the vehicle's equipment level, addi-tional text messages could appear in the display on the instrument cluster to provide further infor-mation or to ask you to perform certain tasks ::.page 19, Instruments.
Symbol Meaning=:>&
Do not drive on I
Depending on the vehicle equipment level, sym-bols may be displayed in the instrument cluster in-stead of warning lamps.
Signal tones are given when some warning or indi-cator lamps light up.
For details on indicator lamps which light up in the light switch see Chapter "Lighting" ::.page 106.
See
Parking brake applied, brake fluid level too low or fault in the ::.page 269 brake system.
Lit up: ·i:-Do not drive ont
-F-Coolant level too low. coolant temperature too high, or coolant ::.page 358 system is faulty.
Flashing: fault in engine coolant system. ::.page 358
Do not drive ont ::.page 353 "t:::r. Engine oil pressure too low.
oG The en£ine cannot be restarted! AdBiue level too low. ::.page 346
oG
with The engine cannot be restarted! Fault in the Ad Blue® system. ::.page 346
CRl ::0 Do not drive on I ::.page 45 .... At least one vehicle door is opened or not properly closed .
c:::5 Do not drive on I ::.page 49 The tailgate or wing doors are open or not properly closed. ::.page 52
!6 'er Driver seat belt is not fastened. ::.page 79
Changing gear ::.page 260
({5)) Depress the brake pedal. Brakes ::.page 269 Adaptive cruise con-trol (ACC) ::.page 298
Adaptive cruise control (ACC) not available. ::.page 298
0 Fault in the alternator. ::.page 362
m DSG® dual clutch gearbox is too hot. ::.page 260
Overv1cw of the vehicle

Symbol Meaning=>& See
.......,. Front brake pads worn .
Lit up: ESC fault or switched off for system-related reasons.
Flashing: ESC/TCS is taking corrective action. =>page 269
1} TCS switched off manually.
e ABS faulty or not functioning.
0$ Rear fog light switched on. =>page 106
Lit up: vehicle lighting not working partially or completely. =>page 432
0 Lit up or flashing: catalytic converter fault.
w Lit up: glow period for a diesel engine.
Flashing: fault in engine management system.
EPC Fault in engine management system. =>page 407
Diesel particulate filter has become saturated with soot.
Only for specially equipped courier vehicles: diesel particulate filter is being regenerated.
(1) Tyre pressure too low. =>page 367 Tyre monitoring system faulty.
0 Windscreen washer fluid level too low. =>page 116
f] Fuel tank almost empty. =>page 340
Flashing: engine oil system fault.
Lit up: engine oil level too low. =>page 353
....... Fault in airbag and belt tensioner system. =>page 87
tf'
Front passenger front airbag switched off (PASSENGER AIR BAG =>page 87
f9 Ad Blue® level is low. =>page 346
/>.
with Ad Blue® system faulty or not refilled using norm-standard AdBI-ue®. =>page 346
Have the air filter replaced. => Booklet SeNice schedule
a, Electronic Immobilizer active. =>page 257
Lit up: rear axle differential lock switched on. =>page 282 .... Flashing: rear axle differential lock fault.
Adaptive cruise control (ACC) currently not available. =>page 298
Instrument cluster 17

Second speed display (m ph or km/h)
In addition to the tachometer display, the speed can also be displayed in another unit of measure-ment (m ph or km/h) in the instrument cluster dis-play while you are driving. To do this select the menu option A 1 t. speed di s. in the Settings menu =>page 24.
Vehicles without menu display on the instrument cluster:
• Start the engine.
• Press the Ice: 1 e)j button three times. The odom-eter in the instrument cluster display flashes.
• Press the button !o.o 1 SErl once. The vehicle speed in "km/h" or "mph" is shown briefly in the dis-play instead of the odometer.
• This activates the second speed display. lt can be deactivated in the same manner.
lt is not possible to switch off the second speedom-eter display in those countries where the law stipu-lates that the display cannot be deactivated.
StarUstop system status display
The instrument cluster display shows information about the current status =>page 282.
A wARNING
Failure to observe illuminated warning lamps and text messages can lead to your vehicle breaking down In traffic, and can cause acci-dent and serious injury.
• Never Ignore any illuminated warning lamps or text messages.
• Stop the vehicle as soon as possible and when safe to do so.
Service interval display
)'"""'"('n First read and observe the introductory L-W.I information and safety warnings & on page 19.
The service display is shown on the instrument cluster=> Fig. 14 @.
Service schedules at Volkswagen Commercial Ve-hicles are divided into two categories, oil change service and inspections. The service interval dis-play provides information on the next service which
Overview of the vehicle
A WARNING (Continued)
• Any broken-down vehicle poses an In-creased accident risk both for you and for other road users. If the situation requires, switch on the hazard warning lights and set up the warning triangle as a warning to other road users.
• Stop the vehicle at a safe distance away from moving traffic and ensure that no part of the exhaust system can come Into contact with any inflammable material underneath the vehicle, e.g. dry grass or fuel.
A WARNING
Streets and bridges can also be iced over at outside temperatures above freezing.
• The snowflake symbol indicates that there is a risk of black Ice.
• There may be black Ice on the roads even when outside temperatures are above +4•c (+39°F), even when no snowflake symbol is displayed.
• You should never rely solely on the out-side temperature display I
CD
Failure to observe illuminated indicator lamps and text messages can lead to your vehicle be-ing damaged.
m Differenl instrument clusters are available, L!J which means that the versions and displays may vary. In displays without warning or informa-tion texts, faults are indicated exclusively by the in-dicator lamps.
m If several warning reports are detected, the L!J symbols will appear for several seconds, one after another. The symbols will continue to appear until the faults are rectified. includes an oil change and on the next scheduled inspection. Scheduled services can also be found in the service schedule.
The service appointment currently displayed can be found at Vehicles without text messages on the top right of the instrument cluster display:
• 1: inspection.
• 2: oil change service. ..

In vehicles with fixed oil change service, services take place at predefined intervals.
The service intervals are calculated on an Individu-al basis in vehicles with flexible oil change serv-Ice. Advances in technology have brought about a considerable reduction in servicing requirements. The flexible oil change is a new service offered by Volkswagen to ensure that the oil is only changed when necessary. The length between the oil change services (maximum of 2 years) is also de-termined by the conditions under which the vehicle is used and personal driving style. The service re-minder is displayed 20 days before the service is due. The distance is rounded to the nearest 100 km; the remaining time is rounded to full days. The current service information cannot be opened until you have driven 500 km since the last service. Until this point the display only shows lines.
Service reminder
If the vehicle is due to be serviced, a service re-minder will appear on the display when the ignition is switched on.
In vehicles without text messages a spanner sym-bol will appear on the instrument cluster along with a display in km and a clock symbol e> showing the time left before the next service appointment is due in days. The number of kilometres shown cor-responds to the maximum number of kilometres that can still be driven until the service appoint-ment is due. In addition, a symbol in the top right corner of the display specifies which service ap-pointment the reminder is for (1 for inspection, 2 for oil change service).
If the service reminder is displayed for both service appointments (1 and 2 in the top right corner of the instrument cluster display), the distance and the display in days for the next service appointment applies in vehicle without text messages.
In vehicles with text messages, Oi 1 change or Inspection in---km or ---days appears in the instrument cluster display.
Service event
If a service Is due, a signal will sound and the spanner symbol will appear for a few seconds when the ignition is switched on. In vehicles with text messages, Oil change now! or Inspec-tion now! appears In the instrument cluster dis-play.
Accessing a service message
You can access the current service messages whenever the ignition is switched on, the engine is not running and the vehicle is stationary.
• Press the button in the instrument cluster as often as possible until the spanner symbol and 1 in the top right corner of the display appears. The values shown apply to the oil change service.
• Press the lCCJie>J button on the instrument cluster again. The spanner symbol appear and the number 2 will appear on the top right hand corner of the display. The values shown apply to the in-spection.
• OR: select the Settings menu.
• Select the menu option Info in the Service submenu.
If a service Is overdue, this is indicated by a mi-nus sign in front of the mileage or trip reading.
Resetting oil change service
If the oil change service was not performed by a Volkswagen Commercial Vehicles workshop, it can be reset as follows:
Vehicles with text messages:
Switch off the ignition.
Press and hold down the lo.o/SETJ button in the in-strument cluster.
Restart the ignition.
Release the lo.o/sn) button.
Confirm the selection on the instrument cluster by pressing the laKJRESET) button on the wiper lever or the I!) button on the multifunction steering wheel.
Vehicles without text messages:
Switch off the ignition.
Press and hold down the lo.o1sn) button in the in-strument cluster.
Restart the ignition.
Release the lo.o/SETJ button and press the li:Q'e>J but-ton within approximately 20 seconds.
Do not reset the display between service intervals. This can lead to Incorrect information being dis-played.
If you manually reset the service interval display while flexible oil change service is valid, "fixed oil change service" will be activated. The service inter-val will no longer be calculated on an Individual ba-sis =*Booklet Service schedule.
Resetting Inspection
If the inspection was not performed by a Volkswa-gen Commercial Vehicles workshop. it can be reset asfollows:
Instrument cluster

Vehicles with text messages:
Switch off the ignition.
Switch on the hazard warning lights.
Press and hold down the [o.o/S!T) button in the in-strument cluster.
Restart the ignition.
Release the (o.o/S!Tl button.
Confirm the selection on the instrument cluster by pressing lhe (OK/RES!!) button on lhe wiper lever or the @ button on the multifunclion steering wheel.
Switch off the hazard warning lights.
Vehicles without text messages:
Switch off the ignition.
Switch on the hazard warning lights.
Press and hold down the (o.oJS!l) button in the In-strument cluster.
Restart the ignition.
Release lhe [o.O/S!T) button and press the (:cJeJ) but-ton within approximately 20 seconds.
Switch off the hazard warning lights.
Volkswagen information system
COl Introduction
This chapter contains information on the following subjects:
Overview of the menu structure . . . . 25
Using the menus in the instrument cluster . . . 27
Main menu . . . . . . . . . . . . . . . . . . . . . . . 28
MFD (mullifunction display) menu . . . . . . . . . . . 28 Settings menu . . . . . . . . . . . . . . . . 30
Assist systems submenu.. . . . . . . . . . . . 30
Convenience submenu ... Lights & Vision submenu ..
The Volkswagen information system al-
lows you to access various functions and
information in the instrument cluster dis-
play when the ignition is switched on.
31
31
There are no buttons on the wiper lever in vehicles equipped with a multifunction steering wheel. The mullifunction display is controlled using the buttons on the multifunction steering wheel only.
Overview of the V!!hiclc
m The service message will disappear after a W few seconds, when the engine is running, or when the (OKIRES!T) button on the wiper lever or the@ button on the mullifunction steering wheel is press-ed.
m If the vehicle battery is disconnected for long W periods in a vehicle with flexible oil change service, the system will not be able to calculate the lime when the next service is due. The service dis-plays could then display incorrect information. If this is the case then please observe the maximum service Intervals shown in =:o Booklet Service schedule. The scope and design of the menus in the instru-ment cluster display depends on the vehicle elec-tronics and the scope of vehicle equipment.
Qualified workshops can programme and modify other functions depending on the vehicle equip-ment level. Volkswagen Commercial Vehicles rec-ommends using a Volkswagen Commercial Vehi-cles dealership for this purpose.
Some menu options can only be opened when the vehicle is stationary.
If any priority 1 warning reports are being dis-played, you will be unable to open any menus. Some warnings can be confirmed and switched off with the@ button.
Additional information and warnings:
• Driver assist systems =:o page 282
• Radio or navigation system =:o Booklet Radio, provision for mobile telephone, infotainment sys-tem, navigation system
• Provision mobile telephone =:o Booklet Radio, provision for mobile telephone, infotainment sys-tem, navigation system 111>

A WARNING
Accidents and injuries can occur if the driver is distracted.
• Never open the menus on the instrument cluster display while the vehicle is in motion.
r::l After starting the engine with a discharged l!..J vehicle battery, or after the battery has been changed, system settings (time, date, personal
Overview of the menu structure
nl1 First read and observe the introductory 1-J,::.JJ Information and safety warnings & on page 24.
The following menu structure shows how the Volkswagen information system menus on the in-strument cluster display are structured. The size and layout of the Volkswagen information system menu depends on the vehicle electronics and the level of vehicle equipment.
MFD (multlfunctlon display) 28
• Travel time
• Curr. consum. (current fuel consumption)
• Av. consum. (average consumption)
• Fuel range
• SCR range (Ad Blue® remaining range)
• Distance
• Av. speed (average speed)
• Digit. speed (digital speed display)
• Digital oil temp. (digital oil temperature display)
• Speed warning
ACC =>page 298
Audio Radio, provision for mobile telephone, infotainment system, navigation system
Navigation Radio, provision for mo-bile telephone, infotainment system, navigation system
Telephone Radio, provision for mo-bile telephone, infotainment system, navigation system
Vehicle status 21, Displays and 22, Service Interval display
convenience settings and programming) may have been changed or deleted. Check and correct the settings as necessary once the vehicle battery has been sufficiently charged. Settings 30
• Assist systems
-Side Assist
System on/off
Brightness
Back
-Front Assist
System on/off
Acoustic warning/advance warning
Dist. warn. (distance warning)
Back
-ACC
Basic sett. (basic settings)
Distance
Back
-Back
• Language
• MFD data
-Travel time on/off
-Current consumption (current fuel consump-tion) on/off
-Av. consum. (average consumption) on/off
-Distance on/off
-Av. speed (average speed) on/off
-Digital speed (digital speed display) on/off
-Digital oil temp. (digital oil temperature dis-play) on/off
-Speed warn. (speed warning) on/off
-Back
• Convenience
-ATA confirm on/off
-Central locking (central locking system)
Auto lock (automatic locking) on/off
Auto unlock (automatic unlocking) on/off
Instrument cluster 25
...

Possible displays
Menu Function
Travel time Driving time in hours (h) and minutes (min) that has elapsed since the lgni-tion was switched on.
While the vehicle is motion, current consumption is displayed in 11100 km Curr. consum. (mpg). When the engine is running and the vehicle is stationary it is meas-ured in litres/hour (gallons/hour).
The average fuel consumption will be shown in 1/100 km (mpg) after a dis-
Av. consum. tance of approximately 100 metres has been travelled. The display will show dashes until this point. The displayed values will be updated approxi-mately every 5 seconds.
Approximate calculation of the distance in km (miles) that can still be trav-
Fuel range elled with the current fuel level under the current driving conditions. One factor used for calculating this figure is the current level of fuel consump-tion.
Approximate distance (In km) that can be travelled with the remaining quantity of Ad Blue® under current driving conditions. This information is SCR range shown only when the remaining range is less than 2,400 km. The AdBiue® remaining range cannot be deselected in the Settings sub-menu.
Distance The distance travelled in km (miles) since the ignition was switched on.
The average speed will be shown after a distance of approximately 1 00 Av. speed metres has been travelled. The display will show dashes until this point. The displayed values will be updated approximately every 5 seconds.
Digital speed Current vehicle speed displayed digitally.
Digital oil temp. Current temperature of the engine oil displayed digitally.
If the saved speed (within the range of 30 km/h (18 mph) and 250 kmlh Speed warn. (155 mph)) is exceeded, an acoustic and, if necessary, visible warning will be emitted.
Switching between displays Deleting memory 1 or 2 manually
• Vehicles without a multifunction steering wheel: press the rocker switch on the wiper lever.
• Vehicles with a multifunction steering wheel: press button or@.
Saving a speed for the speed warning
• Select the Speed warn. display.
• Press the @ button to save the current speed and activate the warning system.
• If necessary, use the rocker switch on the wiper lever or the or@ buttons on the multifunction steering wheel within approximately 5 seconds to set the required speed. Then press@ again or wait a few seconds. The speed is now saved and the warning Is activated.
• To deactivate, press @. The stored speed will be deleted.
• Select the memory that you wish to delete.
• Press and hold the @ button for approximately 2 seconds.
Personal selection of displays
In the Settings menu, you can specify which of the MFD displays should be shown In the Instru-ment cluster display. You can also change the units of measurement for the display =*page 30. Instrument cluster

Before the journey
Before setting off
Driving tips
CO Introduction
This chapter contains information on the following subjects:
Preparing for a journey and driving safely
Driving abroad ...................... .
Driving through water on roads ........ .
33 34
35
An engine and transmission guard may prove use-ful, depending on the conditions in which the vehi-cle is to be driven. An engine and transmission guard can reduce the risk of damage to the vehi-cle's underbody and engine oil sump, for example when driving over kerbs, driveways or unsurfaced roads. Volkswagen Commercial Vehicles recom-mends using a Volkswagen Commercial Vehicles dealership for this purpose.
Additional Information and warnings:
• Sitting correctly and safely 61
• Transporting 125
• Starting the engine, changing gear and parking the vehicle 257
• Driving with respect for the environment =>page 278
• Consumer information 404
A WARNING
Driving under the Influence of alcohol, drugs, medication or narcotics can cause serious accidents and fatal Injuries.
• Alcohol, drugs, medication and narcotics can severely impair perception, reaction times and driving safety. This could cause you to lose control of the vehicle. Preparing for a journey and driving safely
l""""('n First read and observe the Introductory L-Wl Information and safety warnings th on page 33.
Checklist
Observe the following Information both before and during the journey to ensure your own safety and the safety of passengers and other road users
..( Check that all lights and turn signals are working properly.
Check the tyre pressure 367 and fuel level 340.
..( Ensure that you have a good, clear view through all of the windows.
..( Air intake to the engine must not be obstruc-ted, and the engine must not be covered with any kind of insulating materials th in ell Introduction on page 351.
0::
g!
..(
..(
..(
..(
..(
..(
..(
Secure any objects and luggage in the stowage compartments, the luggage corn-partment or on the roof 125 .
Ensure that you are able to operate the ped-als freely at all times .
Secure any children travelling in the vehicle in a restraint system suitable for their weight and size =>page 96.
Adjust the front seats, head restraints and mirrors properly in accordance with the size of the occupants 61.
Wear shoes that provide good grip for your feet when using the pedals.
The floor mat in the footwell on the driver side must leave the pedal area free and must be securely fastened .
Assume a correct sitting position before set-ling off and maintain this position while driv-ing. This also applies to all passengers =>page 61. ..
Before setting off 33

Checklist (Continued)
..( Fasten your seat belt correctly before set-ting off and keep it properly fastened throughout the journey. This also applies to all passengers 79 .
..!
..!
..!
..!
..!
Each vehicle occupant must sit in a seat of their own and must have their own seat belt.
Never drive if your driving ability is impaired, e.g. by medication, alcohol or drugs.
Do not allow yourself to be distracted from the traffic, e.g. by passengers, telephone calls, opening menus and making adjust-ments to settings .
Always adapt your speed and driving style to suit visibility, weather, road and traffic conditions.
Observe traffic regulations and speed limits.
Driving abroad
r-f'n First read and observe the introductory l.-J=.U information and safety warnings.& on page 33.
Checklist
In some countries, special safety standards and emissions-related regulations apply that the vehi-cle may not comply with. Volkswagen Commercial Vehicles recommends that you visit your Volkswa-gen Commercial Vehicles dealer before travelling abroad to find out about any legal requirements and the following points concerning your destina-tion:
..( Does the vehicle need any technical modifi-cations for driving abroad, e.g. masking or switching the headlights over?
..( Are the necessary tools, diagnostic equip-ment and spare parts available for service and repair work?
..( Are there any Volkswagen Commercial Ve-hicles dealerships in the country of destina-tion?
..( For petrol engines: is unleaded petrol with the correct octane number available?
34 Before the journey
..( When travelling long distances, stop and take a break regularly-at least every 2 hours.
..( Secure animals in the vehicle using a sys-tem that is suitable for their weight and size.
A WARNING
Always observe current traffic regulations and speed limits, and think ahead when driv-Ing. Correct interpretation of a driving situa-tion can make the difference between reach-Ing your destination safely and having an ac-cident with serious Injuries.
W Regular servicing of your vehicle not only W maintains its value, it also ensures that your vehicle remains roadworthy and in perfect working order. Servicing work should therefore be carried out in accordance with the service schedule. Some work may have to be carried out before the due date of the next service if the vehicle is subjected to severe operating conditions. Severe operating conditions are, for example, regular stop and go driving, regular driving with a trailer and driving in areas with high levels of dust. Additional informa-tion is available from your Volkswagen Commercial Vehicles dealership or qualified workshop. ..( For diesel engines: is diesel with a low sul-phur level available?
..( Are the correct engine oil 353 and other service fluids in accordance with the specifications of Volkswagen Commercial Vehicles available in the destination coun-try?
..( Will the factory-fitted navigation system work with the navigation data available in the destination country?
..( Are special tyres necessary for travelling in the destination country?
CD
Volkswagen Commercial Vehicles is not re-sponsible for any vehicle damage which Is caused by low-quality fuel, inadequate servic-ing work or lack of availability of Genuine Parts.