key VOLKSWAGEN UP! 2021 Owner´s Manual

We hope you enjoy driving your new vehicle. Happy motoring.
Volkswagen AG
•This owner's manual is valid for all models and versions of the up!.
•An alphabetical index is included at the end of this manual.
•A list of abbreviations at the end of the manual explains the abbreviations used.
•Directions and positions such as left, right, front and rear are normally relative to the vehicle's
direction of travel, unless otherwise indicated.
•Illustrations help with orientation and should be regarded as a general guide.
•This owner's manual was written for left-hand drive vehicles. In right-hand drive vehicles the
controls may sometimes be different to those displayed in illustrations or described in the text
⇒ Overview of the driver side.
•Any technical changes made to the vehicle after publication of this booklet are contained in a
supplement that is included with the vehicle wallet.
All equipment and models are described without indicating whether the equipment is optional or
specific to the model type. This means that your vehicle may not have some of the equipment
described, or it may only be available in certain markets. The scope of equipment fitted in your
vehicle can be found in the sales documentation and you can contact your Volkswagen dealership
for further information.
All data in this owner's manual correspond to the information available at the time of going to print.
Because the vehicle is constantly being developed and further improved, there may be differences
between your vehicle and the data in this owner's manual. No discrepancy in data, illustrations or
descriptions shall form the basis for any legal claim.
Please ensure that the complete vehicle wallet is always in the vehicle if you lend or sell the vehicle
to someone else.
Standard booklets in the vehicle wallet:
•Service schedule
•Owner's manual
Additional booklets in the vehicle wallet (optional):
•Supplements
•Radio
•Other supplements
Exterior views
Side view
Fig. 1 Overview of the driver side
Key for ⇒ Fig. 1:
Roof aerial ⇒ Consumer information
Tank flap ⇒ Filling the tank
About this owner's manual
Overview of the vehicle

Exterior door release lever ⇒ Doors
Exterior mirrors ⇒ Mirrors
Additional turn signal ⇒ Lights⇒ Changing bulbs
Jacking points ⇒ Changing a wheel
Front view
Fig. 2 Overview of the front of the vehicle
Key for ⇒ Fig. 2:
Mirror base with laser sensor for the city emergency brake function ⇒ City emergency
brake function
Windscreen
Front windscreen wipers ⇒ Windscreen wiper and washer
Bonnet ⇒ Preparation for working in the engine compartment
Bonnet release lever ⇒ Preparation for working in the engine compartment
Headlights ⇒ Lights, ⇒ Changing bulbs
Fog lights ⇒ Lights⇒ Changing bulbs
Mounting for the front towing eye behind a cover ⇒ Tow-starting and towing
Front number plate holder
Rear view
Fig. 3 Overview of the rear of the vehicle
Key for ⇒ Fig. 3:

Roof aerial ⇒ Consumer information
High-mounted brake light
Rear window
- Rear window heating ⇒ Heating, ventilating, cooling
Rear wiper ⇒ Windscreen wiper and washer
Tailgate ⇒ Tailgate
Tail light cluster ⇒ Lights⇒ Changing bulbs
Grip with tailgate release button ⇒ Tailgate
Number plate lights ⇒ Changing bulbs
Rear number plate holder
ParkPilot sensors ⇒ ParkPilot
Vehicle interior
Overview of the driver door
Fig. 4 Overview of the controls in the driver door (left-hand drive vehicles). The controls are
mirrored in right-hand drive vehicles
Key for ⇒ Fig. 4:
Button for operating the electric window in the driver door ⇒ Windows or stowage
compartment ⇒ Stowage area
Door release lever ⇒ Doors
Indicator lamp for SAFELOCK mechanism ⇒ Central locking system
Rotary knob for adjusting the electrical exterior mirrors ⇒ Mirrors
- Exterior mirror setting
- Exterior mirror heating
Central locking button for locking and unlocking the vehicle ⇒ Central locking
system
Handle for releasing the bonnet ⇒ Preparation for working in the engine compartment
Stowage compartment with drink holder ⇒ Stowage area⇒ Drink holder
Other available control elements
Depending on the level of equipment, the vehicle may have manual windows and/or manual
adjustment of the exterior mirrors ⇒ Mirrors.
Overview of the driver side

Fig. 5 Overview of the driver side (left-hand drive vehicles)
Fig. 6 Overview of the driver side (right-hand drive vehicles)
Key for ⇒ Fig. 5 and ⇒ Fig. 6:
Light switch ⇒ Lights
- Light switched off or daytime running lights --
- Side light and dipped beam
- Fog lights
Headlight range control ⇒ Lights
Vent ⇒ Heating, ventilating, cooling
Lever for: ⇒ Lights
- Main beam headlights
- Headlight flasher
- Turn signal
- Cruise control system (CCS) – – – /+ – /- ⇒ Cruise
control system (CCS)
Instrument cluster:
- Instruments ⇒ Instruments
- Display ⇒ Instruments
- Warning and indicator lamps ⇒ Warning and indicator lamps
Lever for windscreen wipers and washers ⇒ Windscreen wiper and washer
- Windscreen wipers  –
- Interval wipe for the windscreen
- Flick wipe x
- Windscreen wiper
- Wash and wipe system for the windscreen
- Rear wiper 
- Wash and wipe system for the rear window

- Lever with buttons for operating the Volkswagen information system - , /
⇒ Volkswagen information system
Horn (works only when the ignition is switched on)
Ignition lock ⇒ Starting and stopping the engine
Pedals ⇒ Changing gear
Lever for adjusting the steering column ⇒ Adjusting the seat position
Driver front airbag ⇒ Airbag system
Stowage compartment ⇒ Stowage area
Overview of the centre console
Upper section of the centre console
Fig. 7 Overview of the upper section of the centre console
Key for ⇒ Fig. 7:
Air vent, non-adjustable ⇒ Heating, ventilating, cooling
Hazard warning lights button ⇒ In an emergency
Indicator lamp for the front passenger front airbag switch-off
function PASSENGER AIRBAG ⇒ Airbag system
Button for the right-hand seat heating ⇒ Seat functions or button for the rear window
heating  (alternative fitting location) ⇒ Heating, ventilating, cooling
Radio (factory fitted) ⇒BookletRadio,
Button for the left seat heating ⇒ Seat functions
Switch for rear window heating ⇒ Heating, ventilating, cooling
Button for start/stop system ⇒ Pull-away assist systems
Controls for:
- Heating and fresh air system ⇒ Heating, ventilating, cooling
- Air conditioning system ⇒ Heating, ventilating, cooling
Portable navigation system ⇒ Accessories, modifications, repairs and renewal of parts
Lower section of the centre console

Fig. 8 Overview of the lower section of the centre console
Key for ⇒ Fig. 8:
Stowage compartment with drink holder in the centre console ⇒ Drink holder
Ashtray ⇒ Ashtray and cigarette lighter
12-volt socket or cigarette lighter ⇒ Socket⇒ Ashtray and cigarette lighter
Handbrake ⇒ Braking, stopping and parking
Lever for:
- Manual gearbox ⇒ Changing gear
- Automated manual gearbox ⇒ Changing gear
Button for city emergency brake function ⇒ City emergency brake function
Overview of the front passenger side
Fig. 9 Overview of the front passenger side (left-hand drive vehicles). The controls are mirrored in
right-hand drive vehicles
Key for ⇒ Fig. 9:
Location of front passenger front airbag in the dash panel ⇒ Airbag system
Vent ⇒ Heating, ventilating, cooling
To the side of the dash panel: key-operated switch for disabling the front passenger front
airbag ⇒ Airbag system
Opening lever for the stowage compartment or open stowage compartment ⇒ Stowage
area
Symbols in the roof
SymbolMeaning
Interior lights and reading lights ⇒ Lights
Electric panorama sliding/tilting glass roof ⇒ Electric panorama
sliding/tilting glass roof
Instrument cluster
Warning and indicator lamps
The warning and indicator lamps indicate various warnings ⇒, faults ⇒ or certain functions.
Some warning and indicator lamps light up when the ignition is switched on and should go out once
the engine is running or the vehicle is in motion.
Acoustic warning signals are sounded when some warning or indicator lamps light up.
SymbolMeaning ⇒See
Handbrake is applied.
⇒ Braking, stopping
and parkingDo not drive on!
Brake fluid level too low or fault in the brake system.
Flashing: Do not drive on!
Coolant level too low, coolant temperature too high or
coolant level system faulty.
⇒ Coolant
Flashing: Do not drive on!
Engine oil pressure too low.⇒ Engine oil
⇒ Steering

Engine and gearbox code, paint number, interior equipment. In the example, the engine
code is CCZB ⇒ Fig. 13A.
Optional extras, PR numbers
These vehicle data are also contained in the service schedule.
Type plate
The type plate ⇒ Fig. 13B can be seen on the lower part of the door pillar when the door is open.
Vehicles for certain export countries do not have a type plate.
The type plate contains the following data:
Gross vehicle weight rating
Gross axle weight rating, front
Gross axle weight rating, rear
Engine data
First read and observe the introductoryinformation and safety warnings⇒
Introduction
For reasons of vehicle registration and vehicle taxation, the power output and performance of some
engines may vary in some countries from the information given in this booklet.
Petrol engines
Engine powerECMaximum torqueCylinders,
capacity
44 kW at
5,000 – 6,000 rpmCHYA95 Nm at 1,750 – 3,000 rpm3 cylinders,
999 ccm
55 kW at 6,200 rpmCHYB95 Nm at 3,000 – 4,300 rpm3 cylinders,
999 ccm
Natural gas engine
Engine powerECMaximum torqueCylinders,
capacity
50 kW at 6,200 rpmCPGA90 Nm at 3,000 rpm3 cylinders,
999 ccm
Dimensions
Fig. 15 Dimensions
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The data in the table apply to the most basic German model.
The specified values can vary due to different tyre and wheel sizes, if additional equipment is fitted,
for different model versions, for retrofitted accessories, and for special vehicles. They can also vary
in vehicles that have been manufactured for other countries.
Key for ⇒ Fig. 15:Petrol engineNatural gas
engine
Ⓐ
Front track1,428 mm
Rear track1,424 mm
ⒷWidth (2-door)1,641 mm

Key for ⇒ Fig. 15:Petrol engineNatural gas
engine
Width (4-door)1,645 mm
ⒸWidth (from one exterior mirror to the other)1,910 mm
Ⓓ
Height to the upper edge of the roof at kerb weight 1,478 mm1,480 mm
Hight at kerb weight to the upper edge of the
aerial base1,489 mm1,492 mm
ⒺHeight with open tailgate at kerb weight1,990 mm1,994 mm
ⒻGround clearance in road-ready state between
the axles144 mm145 mm
ⒼWheelbase2,407 mm2,413 mm
ⒽLength (from bumper to bumper)3,543 mm
ⒾHeight with open bonnet and kerb weight1,622 mm
–Minimum turning circle diameterApproximately 9.8 m
Kerb weight without driver, without payload.
Without rod antenna screwed on.
Kerb weight with driver (75 kg) and service fluids.
Performance figures
First read and observe the introductoryinformation and safety warnings⇒
Introduction
For reasons of vehicle registration and vehicle taxation, the power output and performance of some
engines may vary in some countries from the information given in this booklet.
Petrol engines
Engine powerECGearbox typeMaximum speed
44 kW
CHYA
MG5
160 km/h (100 mph)
44 kW BlueMotion
technology161 km/h (100 mph)
44 kWAG5160 km/h (100 mph)
55 kW
CHYB
MG5
171 km/h (106 mph)
55 kW BlueMotion
technology172 km/h (106 mph)
55 kWAG5171 km/h (106 mph)
Natural gas engine
Engine powerECGearbox typeMaximum speed
50 kW BlueMotion
technologyCPGAMG5164 km/h (102 mph)
When the performance figures were measured, the vehicle was not fitted with any equipment
that could reduce performance, e.g. a roof carrier or mud flaps.
Maximum speed is reached in 4th gear.
Maximum speed is reached in 4th gear.
Opening and closing
Vehicle key set
a)
a)
b)
a)
c)
a)
•Take care when driving in car parks with protruding kerbstones or bollards. Objects that
protrude from the ground can damage the bumper and other components when parking the
vehicle.
•Drive carefully through dips in the road, over driveways, ramps, kerbstones and other
objects. Low-lying vehicle components such as the bumper, spoiler and parts of the
running gear, engine or exhaust system could be damaged.
NOTICE
a)
b)
c)
a)
a)
a)
a)
a)
a)
b)
a)
b)

 Introduction
This chapter contains information on the followingsubjects:
⇒ Vehicle key
⇒ Mechanical vehicle key
⇒ Indicator lamp in the vehicle key
⇒ Replacing the battery
⇒ Synchronising the vehicle key
Additional information and warnings:
•Settings in the Volkswagen information system ⇒ Volkswagen information system
•Central locking system ⇒ Central locking system
•Starting and stopping the engine ⇒ Starting and stopping the engine
•Consumer information ⇒ Consumer information
•Manual opening and closing⇒ Manual opening and closing
Vehicle key
Fig. 16 Vehicle key
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicle key
The key can be used to lock and unlock the car from a distance ⇒ Central locking system.
The remote control transmitter and the battery are integrated in the key. The receiver is located in
the vehicle interior. The remote control range is several metres around the vehicle when the battery
is fully charged.
If the vehicle cannot be opened and closed using the vehicle key, the vehicle key will have to be re-
synchronised ⇒ Synchronising the vehicle key, or the battery in the key replaced ⇒ Replacing the
battery.
Several vehicle keys can be used.
Opening and closing the key bit
Press button ⇒ Fig. 16① to release the key bit and open it.
To fold in, press button ① and simultaneously fold in the key bit until it clicks into place.
Swallowing batteries with a diameter of 20 mm or other lithium batteries can result in severe
or even fatal injuries within a very short period of time.
•Always keep the vehicle key, key ring with batteries, spare batteries, round cells and other
batteries that are larger than 20 mm out of the reach of children.
•Call for medical help immediately you suspect that someone has swallowed a battery.
DANGER
Improper or unsupervised use of the vehicle key can lead to accidents or injuries.
•Always take all vehicle keys with you every time you leave the vehicle. Children or
unauthorised persons could lock the doors and tailgate, start the engine, switch on the
ignition and thus operate electrical equipment, such as the electric windows.
•Never leave children or people requiring assistance alone in the vehicle. They could
become trapped in the vehicle in an emergency and may not be able to get themselves to
safety. For example, locked vehicles may be subjected to very high or very low
temperatures, according to season. This can cause serious injuries and illness or
fatalities, especially for small children.
•Never remove the vehicle key from the ignition lock when the vehicle is in motion. The
steering lock may be activated and you will no longer be able to steer the vehicle.
WARNING

Replacement key
You will need to quote the vehicle chassis number when ordering a replacement key or additional
remote control keys.
Every new key contains a microchip which must be encoded with the data for the vehicle's
electronic immobilizer. The vehicle key will not work if it is not fitted with a microchip, or if the
microchip has not been encoded. The same goes for keys that have been cut to fit the vehicle.
New keys or replacement keys are available from Volkswagen dealerships or from qualified
workshops and authorised key services that are qualified to manufacture these vehicle keys.
New and replacement vehicle keys must be synchronised before use. Proceed to a qualified
workshop.
Press the buttons on the key only if the corresponding function is actually needed. Pressing
a button when the function is not required could lead to the vehicle being unlocked unintentionally
or the alarm going off. This also applies even when you are not within the effective range.
The function of the vehicle key can be affected temporarily if there is more than one
transmitter in the direct vicinity working on the same frequency (e.g. a two-way radio or mobile
telephone).
Obstacles between the key and the vehicle, bad weather conditions and weak batteries can
reduce the range of the remote control.
If the buttons on the vehicle key ⇒ Fig. 16 or one of the central locking buttons ⇒ Central
locking system are pressed repeatedly within a short period of time, the central locking system will
switch off briefly to prevent overloading. The vehicle will then be unlocked. Lock the vehicle if
necessary.
Mechanical vehicle key
Fig. 17 Mechanical vehicle key
First read and observe the introductoryinformation and safety warnings⇒
Introduction
A mechanical vehicle key may be included in the set of keys ⇒ Fig. 17.
Replacement key
You will need to quote the vehicle chassis number when ordering a replacement key or additional
remote control keys.
Every new key contains a microchip which must be encoded with the data for the vehicle's
electronic immobilizer. The vehicle key will not work if it is not fitted with a microchip, or if the
microchip has not been encoded. The same goes for keys that have been cut to fit the vehicle.
New keys or replacement keys are available from Volkswagen dealerships or from qualified
workshops and authorised key services that are qualified to manufacture these vehicle keys.
New and replacement vehicle keys must be synchronised before use. Proceed to a qualified
workshop.
Indicator lamp in the vehicle key
Every vehicle key contains electronic components. Protect the key from damage, moisture
and excessive vibration.
NOTICE