VOLVO XC60 TWIN ENGINE 2020 Service Manual

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information. Volvo assumes no responsi- bility for death, injury, or expenses thatmay result from the installation of non-genuine accessories.
Related information

Important information on accessories andextra equipment (p. 37)
Connecting equipment to the vehicle's data link connector Incorrectly connected or installed software or diagnostic tools may have an adverse effecton the vehicle's electronics.
We strongly recommend that Volvo owners use only genuine, Volvo-approved accessories,and that accessory installations be performedonly by a trained and qualified Volvo servicetechnician. Certain accessories only workwhen the associated software is installed inthe vehicle's computer system.
On-board Diagnostic (OBDII) socket under the dash- board on the driver's side.
NOTE
Volvo Cars takes no responsibility for the consequences of connecting non-author-ized equipment to the On-boardDiagnostic (OBDII) socket. This socketshould only be used by a trained and quali-fied Volvo service technician.
Type approvalUSA FCC ID: 2AGKKACUII-06This device complies with part 15 of the FCC rules. Operation is subject to the followingtwo conditions: (1) This device may not cause harmful interfer- ence, and (2) this device must accept any interference received, including interference that maycause undesired operation.
WARNING
Changes or modifications not expressly approved by the party responsible for com-pliance could void the user's authority tooperate the equipment.

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40Canada IC: 20839-ACUII06 This device complies with Industry Canada license-exempt RSS standards. Operation issubject to the following two conditions: (1) This device may not cause interference, and(2) this device must accept any interference received, including interference that maycause undesired operation.
Related information

Important information on accessories andextra equipment (p. 37)
Technician certification In addition to Volvo factory training, Volvo supports certification by the National Insti-tute for Automotive Service Excellence(A.S.E.).
Certified technicians have demonstrated a high degree of competence in specific areas.Besides passing exams, each technician mustalso have worked in the field for two or moreyears before a certificate is issued. These pro-fessional technicians are best able to analyzevehicle problems and perform the necessarymaintenance procedures to keep your Volvo atpeak operating condition.
Twin Engine
vehicles
Technicians performing work on a vehicle with electrification should also have the necessarytraining and specialized certification requiredfor performing repairs and/or maintenance ona vehicle with electrification.
WARNING
A number of electrical components in Twin Engine vehicles use high-voltage currentand can be extremely dangerous if handledincorrectly. These components and anyorange wiring in the vehicle may only behandled by trained and qualified Volvoservice technicians.
Viewing the Vehicle Identification Number (VIN) When contacting a Volvo retailer, about e.g. your Volvo On Call subscription, your Vehicle Identification Number (VIN 4
) may be needed.
1. Tap Settings in the Top view in the center
display.
2. Proceed to
SystemSystem
Information
Vehicle Identification
Number.
> The vehicle identification number will be displayed.
The VIN can also be found on the first page of the Warranty and Service Records Informationbooklet, on your registration card, or by look-ing at the dashboard through the windshield.
The VIN has a similar location on all models.
4 Vehicle Identification Number

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Volvo Structural Parts StatementVolvo is one of the leading companies for car safety.
Volvo engineers and manufactures vehicles designed to help protect vehicle occupants inthe event of a collision. Volvos are designed to absorb the impact of a collision. This energy absorption systemincluding, but not limited to, structural compo-nents such as bumper reinforcement bars,bumper energy absorbers, frames, rails, fenderaprons, A-pillars, B-pillars and body panelsmust work together to maintain cabin integrityand protect the vehicle occupants. The supplemental restraint system including but not limited to air bags, side curtain airbags, and deployment sensors work togetherwith the above components to provide propertiming for air bag deployment. Due to the above, Volvo Car USA does not support the use of aftermarket, alternative oranything other than original Volvo parts forcollision repair. Volvo Car USA also recommends using Volvo- approved replacement glass. The use of after-market glass, particularly a windshield, canhave an adverse effect on collision avoidanceand advanced lighting systems. In addition Volvo does not support the use or re-use of structural components from an exist-ing vehicle that has been previously damaged. Although these parts may appear equivalent, itis difficult to tell if the parts have been previ-ously replaced with non-OE parts or if the parthas been damaged as a result of a prior colli-sion. The quality of these used parts may alsohave been affected due to environmentalexposure.
Related information

Data recording (p. 35)
Driver distraction A driver has a responsibility to do everything possible to ensure his or her own safety andthe safety of passengers in the vehicle andothers sharing the roadway. Part of thisresponsibility is avoiding distractions, includ-ing performing activities that are not directlyrelated to controlling the vehicle in the drivingenvironment.
Your new Volvo is, or can be, equipped with feature-rich entertainment and communica-tion systems. These include hands-free cellulartelephones, navigation systems, and multipur-pose audio systems. You may also own otherportable electronic devices for your own con-venience. When used properly and safely, theyenrich the driving experience. Improperly used,any of these could cause a distraction. For all of these systems, we want to provide the following warning that reflects the strongVolvo concern for your safety. Never use thesedevices or any feature of your vehicle in a waythat distracts you from the task of drivingsafely. Distraction can lead to a serious acci-dent. In addition to this general warning, weoffer the following guidance regarding specificnew features that may be found in your vehi-cle:

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WARNING
Never use a hand-held cellular tele- phone while driving. Some jurisdictionsprohibit cellular telephone use by adriver while the vehicle is moving.
If your vehicle is equipped with a navi-gation system, set and make changesto your travel itinerary only with thevehicle parked.
Never program your audio systemwhile the vehicle is moving. Programradio presets with the vehicle parked,and use your programmed presets tomake radio use quicker and simpler.
Never use portable computers or per-sonal digital assistants while the vehi-cle is moving.
Related information
Audio, media and Internet (p. 470)

S A F E T Y

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Safety
The vehicle is equipped with a number of safety systems that work together to helpprotect the vehicle's driver and passengers inthe event of an accident.
The vehicle is equipped with a number of sen- sors that may react in the event of an accidentand activate different safety systems, such asthe airbag system and seat belt tensioners.Depending on the specific conditions of theaccident, e.g. collisions at certain angles, over-turning or swerving, the systems react differ-ently to help provide good protection. There are also mechanical safety systems such as the Whiplash Protection System. Thevehicle is also built so that a large part of theforce of a collision is distributed to the vehi-cle's members, pillars, floor, roof and otherparts of the body. After an accident, the vehicle's safety mode may be activated if any important function inthe vehicle has been damaged.
Warning symbol in the instrument
panel
The warning symbol in the instru-ment panel illuminates when thevehicle's electrical system is in igni-tion mode II. The symbol will go out
after approx. 6 seconds if no faults aredetected in the vehicle's safety systems.
WARNING
If the warning symbol remains illuminated or switches on while driving and the mes- sage
SRS airbag Service urgent Drive to
workshop is displayed in the instrument
panel, this indicates that something in the safety system is not functioning properly.Volvo recommends contacting an author-ized Volvo workshop for repairs as soon aspossible.
WARNING
Never attempt to alter or repair any of the vehicle's safety systems yourself. Incor-rectly performed repairs to any systemcould impair function and lead to seriousinjury. Volvo recommends contacting anauthorized Volvo workshop.
If this dedicated warning symbol is not functioning, the general warningsymbol will illuminate instead andthe same message will be displayed
in the instrument panel.
Related information
Safety during pregnancy (p. 45)
Occupant safety (p. 45)
Reporting safety defects (p. 46)
Recall information (p. 47)
Seat belts (p. 49)
Airbags (p. 54)
Whiplash Protection System (p. 48)
Safety mode (p. 63)
Child safety (p. 65)

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Safety during pregnancy
It is important that seat belts are worn cor- rectly during pregnancy and that pregnantdrivers adjust their seating position accord-ingly.
Seat belt
The seat belt should fit closely against the shoulder, with the diagonal section betweenthe breasts and to the side of the stomach. The lap section of the seat belt should lie flat over the thighs and as far as possible underthe stomach. Never let it ride upward. Removeunnecessary slack and make sure the seat beltfits as close as possible to the body. Makesure there are no twists in the seat belt.
Seating positionAs pregnancy progresses, pregnant driversshould adjust the seat and steering wheel to a position that allows them to retain full controlof the vehicle (which means they should beable to easily reach the steering wheel andfoot pedals). Try to maintain as much distanceas possible between the stomach and thesteering wheel.
Related information

Safety (p. 44)
Seat belts (p. 49)
Manual front seats (p. 188)
Power
* front seats (p. 189)
Occupant safety
Safety is Volvo's cornerstone.
Volvo's concern for safetyOur concern for safety dates back to 1927 when the first Volvo rolled off the productionline. Three-point seat belts (a Volvo invention),safety cages, and energy-absorbing impactzones were designed into Volvo vehicles longbefore it was fashionable or required by gov-ernment regulation. We will not compromise our commitment to safety. We continue to seek out new safetyfeatures and to refine those already in ourvehicles. You can help. We would appreciatehearing your suggestions about improvingautomobile safety. We also want to know ifyou ever have a safety concern with your vehi-cle. Call us in the U.S. at: 1-800-458-1552 orin Canada at: 1-800-663-8255.

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Occupant safety reminders
How safely you drive doesn't depend on how old you are but rather on: How well you see.
Your ability to concentrate.
How quickly you make decisions understress to avoid an accident.
The following suggestions are intended tohelp you cope with the ever changing trafficenvironment. Never drink and drive.
If you are taking any medication, consult your physician about its potential effects on your driving abilities.
Take a driver-retraining course.
Have your eyes checked regularly.
Keep your windshield and headlights clean.
Replace wiper blades when they start toleave streaks.
Take into account the traffic, road, andweather conditions, particularly withregard to stopping distance.
Never text while driving.
Refrain from using or minimize the use ofa cell phone while driving.Related information
Safety (p. 44)
Reporting safety defects (p. 46)
Recall information (p. 47)
Reporting safety defects
The following information will help you report any perceived safety-related defects in yourvehicle.
Reporting safety defects in the U.S.
If you believe that your vehicle has a defect which could cause a crash orcould cause injury or death, youshould immediately inform theNational Highway Traffic SafetyAdministration (NHTSA) in additionto notifying Volvo Car USA, LLC. IfNHTSA receives similar complaints,it may open an investigation, and if itfinds that a safety defect exists in agroup of vehicles, it may order arecall and remedy campaign. How-ever, NHTSA cannot becomeinvolved in individual problemsbetween you, your retailer, or VolvoCar USA, LLC. To contact NHTSA,you may either call the Auto SafetyHotline tollfree at 1-888-327-4236

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(TTY: 1-800-424-9153) or write to: NHTSA, U.S. Department of Trans-portation, Washington D.C. 20590. You can also obtain other informa- tion about motor vehicle safety fromhttp://www.safercar.gov, where youcan also enter your vehicle's VIN(Vehicle Identification Number) tosee if it has any open recalls. Volvo strongly recommends that if your vehicle is covered under a serv-ice campaign, safety or emissionrecall or similar action, it should becompleted as soon as possible.Please check with your local retaileror Volvo Car USA, LLC if your vehicleis covered under these conditions. NHTSA can be reached at:Internet:http://www.nhtsa.govTelephone:1-888-DASH-2-DOT (1-888-327-4236).
Reporting safety defects in CanadaIf you believe your vehicle has a defect that could cause a crash or could cause injury ordeath, you should immediately inform Trans-port Canada in addition to notifying Volvo CarCanada Ltd.
Transport Canada can be contacted at:
1-800-333-0510 Teletypewriter (TTY): 613 990-4500 Fax: 1-819-994-3372Mailing Address: Transport Canada - Road Safety, 80 rue Noël, Gatineau, (Quebec) J8Z0A1
Related information

Safety (p. 44)
Occupant safety (p. 45)
Recall information (p. 47)
Viewing the Vehicle Identification Number(VIN) (p. 40)
Recall information
On our website, click the "Owner" tab in the upper left-hand side of the screen and thenclick on the heading "Recall Information".Enter the vehicle identification number (VIN),which can be found at the bottom of the wind-shield. If your vehicle has any open Recalls,they will be displayed on this page. You can also enter the Vehicle Identification Number in the search field on the NationalHighway Traffic Safety Administration's(NHTSA) website at: www.nhtsa.gov.
Volvo customers in Canada
For any questions regarding open recalls for your vehicle, please contact your authorizedVolvo retailer. If your retailer is unable toanswer your questions, please contact VolvoCustomer Relations at 800-663-8255, Mon-day through Friday, 8:30 A.M. to 5:00 P.M.EST or volvocars.com/ca. You may also writeus at: Volvo Car Canada Ltd.Customer Care Centre9130 Leslie Street, Suite 101Richmond Hill, Ontario L4B 0B9www.tc.gc.ca

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Related information
Safety (p. 44)
Reporting safety defects (p. 46)
Occupant safety (p. 45)
Whiplash Protection System The Whiplash Protection System (WHIPS) is designed to help reduce the risk of whiplash-type injuries. The system consists of energyabsorbing backrests and seat cushions aswell as specially designed head restraints inthe front seats.
WHIPS is activated in the event of a rear-end collision and adapted to the angle and speedof the collision and to the characteristics ofthe colliding vehicle. When WHIPS is activated, the front seat backrests move rearward and the seat cush-ions move downward to change the seatingpositions of the driver and front seat passen-ger. This movement helps absorb some of theforces that could result in whiplash.
WARNING
WHIPS is a supplement to the seat belt. Always wear your seat belt.
WARNING
Do not attempt to alter or repair the seat or WHIPS on your own. Volvo recommendscontacting an authorized Volvo workshop. If the front seats have been subjected to severe stress, e.g. in a collision, the seatsmust be replaced. Even if the seats appearundamaged, some of their protective prop-erties may have been lost.
Do not place any objects on the floor behind or under the front seats or on the rear seat that could preventWHIPS from functioning correctly.