service schedule VOLVO XC90 TWIN ENGINE 2018 Owners Manual

YOUR VOLVO
26
Contacting Volvo
Use the following contact information if youwould like to get in touch with Volvo in the Uni-ted States or Canada.
In the USA:
Volvo Car USA, LLC
Customer Care Center
1 Volvo Drive,
P.O. Box 914
Rockleigh, New Jersey 07647
1-800-458-1552
www.volvocars.com/us
In Canada:
Volvo Car Canada Ltd.
Customer Care Centre
9130 Leslie Street, Suite 101
Richmond Hill, Ontario L4B 0B9
1-800-663-8255
www.volvocars.com/ca
Volvo ID
A Volvo ID gives you access to a wide range of
personalized Volvo services1 online.
A Volvo ID can be created from the vehicle or the
Volvo On Call app2. To access certain functionsand services, the vehicle must be registered to apersonal Volvo ID. Registering a Volvo ID to thevehicle gives you access to a wide range of Volvoservices directly from the vehicle.
Examples of services:
•Volvo On Call - Volvo ID is used to log in tothe Volvo On Call app.
•Send to Car - Send an address from anonline map service directly to the vehicle.
•Book service and repairs - Register your pre-ferred workshop/retailer on volvocars.com toschedule service directly from the vehicle.

Advantages of having a Volvo ID
•Only one username and password are nee-ded to access online services (i.e. you onlyneed to remember one username and onepassword).
•If you change your username or password forone service (e.g. Volvo On Call), it will also beautomatically changed for the other services.
Related information
•Creating and registering a Volvo ID (p. 27)
•Scheduling service and repairs (p. 603)
1The services available may vary over time and depending on equipment level and market.2For Volvo On Call users.

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YOUR VOLVO
* Option/accessory.28
goal. In addition to continuous environmentalrefinement of conventional gasoline-poweredinternal combustion engines, Volvo is activelylooking at advanced technology alternative-fuelvehicles.
When you drive a Volvo, you become our partnerin the work to lessen the vehicle's impact on theenvironment. To reduce your vehicle's environ-mental impact, you can:
•Maintain proper air pressure in your tires.Tests have shown decreased fuel economywith improperly inflated tires.
•Follow the recommended maintenanceschedule in your Warranty and ServiceRecords Information booklet.
•Drive at a constant speed whenever possible.
•See a trained and qualified Volvo servicetechnician as soon as possible for inspectionif the check engine (malfunction indicator)light illuminates, or stays on after the vehiclehas started.
•Properly dispose of any vehicle-related wastesuch as used motor oil, used batteries, brakepads, etc.
•When cleaning your vehicle, please use gen-uine Volvo car care products. All Volvo carcare products are formulated to be environ-mentally friendly.

Twin Engine vehicles
•If possible, precondition the vehicle with thecharging cable before driving.
•If preconditioning is not possible in coldweather, use the seat and steering wheelheating primarily. Avoid heating the entirepassenger compartment, which reduces thehybrid battery's charge level.
•Choose the Pure drive mode to help mini-mize electric power consumption.
•In hilly terrain, put the gear selector in modeB to utilize the electric motor's braking func-tion when the accelerator pedal is released.This helps charge the hybrid battery.

Related information
•Economical driving (p. 456)
•Starting and stopping preconditioning(p. 231)
•The Owner's Manual and the environment(p. 23)
•Air quality (p. 204)
IntelliSafe - driver support
IntelliSafe is Volvo Cars' philosophy regardingvehicle safety. IntelliSafe consists of a number ofsystems, both standard and optional, that aredesigned to help make driving safer, preventaccidents and protect passengers and otherroad users.
Support
IntelliSafe includes driver support functions suchas Adaptive cruise control* which helps the driverto maintain an even speed combined with a pre-selected time interval to the vehicle ahead.
Pilot Assist4 helps the driver keep the vehicle inthe current traffic lane by providing steeringassistance and maintaining an even speed and aset time interval to the vehicle ahead.
Park Assist Pilot* helps the driver pull into andout of parking spaces.
Other examples of systems that can help thedriver are the Active main beam, Cross TrafficAlert (CTA)* and Blind Spot Information (BLIS)*systems.

Prevention
City Safety is a function intended to help preventaccidents. The function can help prevent or miti-gate a collision with pedestrians, cyclists, largeanimals or other vehicles. Light, sound and pulsa-tions in the brake pedal are provided to alert of a
4Depending on market, this function can be either standard or optional.

CLIMATE CONTROL
}}
* Option/accessory. 207
Activating and deactivating the air
quality sensor*
The air quality sensor is part of the fully automa-
ted Interior Air Quality System (IAQS).
The air quality sensor can be switched on or off.
1.
Tap Settings in the Top view in the center
display.
2. Tap Climate.
3. Select Air Quality Sensor to activate/deac-
tivate the air quality sensor.
Related information
• Interior Air Quality System* (p. 206) Passenger compartment air filter
All air entering the passenger compartment
through the climate control system intake is fil-
tered.
Replacing the passenger compartment
filter
To maintain the high performance of the climate
control system, the filter must be replaced regu-
larly. Follow Volvo's service schedule for recom-
mended replacement intervals. When driving in
areas with a lot of smog, dust, etc., the filter may
need to be changed more frequently.
NOTE There are two types of passenger compart-
ment filters. Make sure that the correct filter
is installed.
Related information
•
Air quality (p. 204)
• Clean Zone* (p. 205)
• Clean Zone Interior Package* (p. 206)
• Interior Air Quality System* (p. 206) Air distribution
The climate system distributes incoming air
through a number of vents in the passenger
compartment.
Automatic and manual air distributionWhen the auto-climate feature is on, air distribu-
tion is regulated automatically. Air distribution can
also be controlled manually.
Adjustable air ventsCertain air vents in the vehicle are adjustable,
which means they can be opened/closed and the
direction of the air flow from the vent can be
adjusted. Location of adjustable air vents in the passenger com-
partment.
Five seats - four vents on the dashboard, two
on the rear side of the tunnel console and

STARTING AND DRIVING
432Maintenance of the brake system
Regularly check the brake system components
for wear. To keep the vehicle as safe and reliable as possi-
ble, follow the Volvo service schedule specified in
the Warranty and Maintenance Records Informa-
tion booklet. New and replaced brake pads and
brake discs do not provide optimal braking effect
until they are "broken in" by driving a few hun-
dred kilometers (miles). Compensate for the
reduced braking effect by applying greater pres-
sure to the brake pedal. Volvo recommends only
using brake pads approved for your Volvo.
CAUTION The brake system's components should be
regularly checked for wear.
Contact a workshop for advice on how to do
this or let a workshop perform the inspection
- an authorized Volvo workshop is recom-
mended.
Related information
•
Brakes (p. 429) Parking brake
The parking brake helps keep the vehicle sta-
tionary by mechanically locking two wheels.
The parking brake controls are located in the tunnel
console between the seats.
When the electric parking brake is being applied,
a faint sound can be heard from the brake's elec-
tric motor. This sound can also be heard during
the automatic function check of the parking
brake.
If the vehicle is stationary when the parking brake
is applied, it will only be applied to the rear
wheels. If it is applied while the vehicle is moving,
the normal brakes will be used on all four wheels.
Braking will be transferred to only the rear
wheels when the vehicle is almost stopped.
Related information
• Activating and deactivating the parking brake
(p. 433)
• Parking on a hill (p. 434)
• Parking brake malfunction (p. 435)
• Auto-hold brakes (p. 436)

AUDIO, MEDIA AND INTERNET
* Option/accessory.507
4. Tap one of the divisions to display:
•In progress: play-by-play information
about a match/game/tournament cur-
rently in progress. Continue tapping to
display. In the detailed view, you can also
select a radio station that is currently
broadcasting an ongoing sporting event
• Headlines for MLB: Tap to display brief
headline information
• Scheduled: schedules for coming
matches, games, etc.
• Scores: match/game results
The same principle applies to all sports.
Related information
• SiriusXM Travel Link ®
* (p. 502)
• SiriusXM Travel Link ®
* - Notifications
(p. 504)
• SiriusXM Travel Link ®
* - Fuel (p. 505)
• SiriusXM Travel Link ®
* - Weather (p. 503) Media player
The media player can play audio from the CD
player* and from external audio sources con-
nected via USB port or Bluetooth. It can also
play video format via the USB port. When the vehicle is connected to the Internet, it
is also possible to listen to web radio, audio
books and to access music services via apps. The media player is controlled
from the center display. Several
functions can also be con-
trolled using voice commands
or the right-side steering wheel
keypad.
The radio, which is also handled by the media
player, is described in a separate section.
Related information
•
Playing media (p. 508)
• Controlling and changing media (p. 509)
• Media searches (p. 510)
• Apps (p. 487)
• Radio (p. 490)
• CD player* (p. 511)
• Video (p. 512)
• Streaming media via Bluetooth ®
(p. 513)
• Playing media via the USB port (p. 514)
• Internet-connected vehicle* (p. 529)

MAINTENANCE AND SERVICE
598Volvo's service program
To keep the vehicle as safe and reliable as pos-
sible, follow the Volvo service schedule speci-
fied in the Warranty and Maintenance Records
Information booklet.
Volvo recommends having an authorized Volvo
workshop perform service and maintenance.
Volvo workshops have the staff, service literature
and special tools to guarantee the highest quality
of service.
CAUTION To ensure the Volvo warranty is not invalida-
ted, check and follow the Service and War-
ranty Booklet.
Service and repairsService the vehicle regularly. Follow Volvo's rec-
ommended service intervals.
Detailed inspection and repairs may only be per-
formed by an authorized workshop.
WARNING
Do not make any repairs on this vehicle your-
self. Electrical cables and/or components that
have come loose may only be corrected by an
authorized workshop – an authorized Volvo
workshop is recommended.
IntroductionThe maintenance services contain several checks
that require special instruments and tools and
therefore must be performed by a qualified tech-
nician. To keep your Volvo in top condition, spec-
ify time-tested and proven Genuine Volvo Parts
and Accessories.
The Federal Clean Air Act - U.S.
The Federal Clean Air Act requires vehicle manu-
facturers to furnish written instructions to the ulti-
mate purchaser to assure the proper servicing
and function of the components that control
emissions. These services, which are listed in the
"Warranty and Service Records Information"
booklet, are not covered by the warranty. You will
be required to pay for labor and material used.
Maintenance
Your Volvo passed several major inspections
before it was delivered to you, in accordance with
Volvo specifications. The maintenance proce-
dures outlined in the Warranty and Service
Records Information booklet, many of which will
positively affect your vehicle's emissions, should
be performed as indicated. It is recommended
that receipts for vehicle emission maintenance be
retained in case questions arise concerning
maintenance. Inspection and maintenance should
also be performed anytime a malfunction is
observed or suspected.
Applicable warranties - U.S./Canada
In accordance with applicable U.S. and Canadian
regulations, the following list of warranties is pro-
vided.
• New Vehicle Limited Warranty
• Parts and Accessories Limited Warranty
• Corrosion Protection Limited Warranty
• Seat Belt and Supplemental Restraint Sys-
tems Limited Warranty
• Emission Design and Defect Warranty
• Emission Performance Warranty
These are federal warranties. Other warranties
are provided as required by state/provincial law.
Refer to your separate Warranty and Service
Records Information booklet for detailed informa-
tion concerning each of the warranties.

MAINTENANCE AND SERVICE
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599
Periodic maintenance helps minimize
emissions
NOTE •
Refer to your Service and Warranty Book-
let for a comprehensive service and main-
tenance schedule up to 240,000 km
(150,000 miles). This program contains
inspections and services necessary for
the proper function of your vehicle and
includes components that affect vehicle
emissions.
• The Warranty and Service Records Infor-
mation booklet also contains detailed
information concerning the warranties
that apply to your vehicle.
On-board Diagnostic SystemOBD II is part of your vehicle's computerized
engine management system. It stores diagnostic
information about your vehicle's emission con-
trols. It can light the Check Engine light (MIL) if it
detects an emission control "fault." A "fault" is a
component or system that is not performing
within an expected range. A fault may be perma-
nent or temporary. OBD II will store a message
about any fault.
Emission inspection readiness
How do states use OBD II for emission
inspections?
Many states connect a computer directly to a
vehicle's OBD II system. The inspector can then
read "faults." In some states, this type of inspec-
tion has replaced the tailpipe emission test.
How can my vehicle fail OBD II emission
inspection?
Your vehicle can fail OBD II emission inspection
for any of the following reasons:
• If your Check Engine (MIL) light is lit, your
vehicle may fail inspection.
• If your vehicle's Check Engine light was lit,
but went out without any action on your part,
OBD II will still have a recorded fault. Your
vehicle may pass or fail, depending on the
inspection practices in your area.
• If you had recent service that required dis-
connecting the battery, OBD II diagnostic
information may be incomplete and "not
ready" for inspection. A vehicle that is not
ready may fail inspection.
How can I prepare for my next
OBD II
emission inspection?
• If your Check Engine (MIL) light is lit - or was
lit but went out without service, have your vehicle diagnosed and, if necessary, serviced
by a qualified Volvo technician.
• If you recently had service for a lit Check
Engine light, or if you had service that
required disconnecting the battery, a period
of driving is necessary to bring the OBD II
system to "ready" for inspection. Two half-
hour trips of mixed stop-and-go/highway
driving are typically needed to allow OBD II to
reach readiness. Your Volvo retailer can pro-
vide you with more information on planning a
trip.
• Maintain your vehicle in accordance with your
vehicle's maintenance schedule.
Owner maintenancePeriodic maintenance requirements and intervals
are described in your vehicle's Warranty and
Service Records Information booklet.
The following points can be carried out between
the normally scheduled maintenance services.
Each time the car is refueled:
•Check the engine oil level.
• Clean the windshield, windshield wipers,
headlights, and taillights.

||MAINTENANCE AND SERVICE
* Option/accessory.
602
NOTE Data downloading can affect other services
such as transfer data, e.g. web radio. If the
affect on other services is experienced as
problematic, the download can be interrupted.
Alternatively, it may be appropriate to switch
off or cancel other services.
NOTE
An update can be interrupted when the igni-
tion is switched off and the vehicle is left.
However, the update does not have to be
completed before the vehicle is left as the
update is resumed the next time the vehicle is
used.
Updating all system software
–
Select Install all at the bottom of the list.
To avoid displaying a list, select Install all via the
System updates button.
Updating individual system software
–Select Install to choose the software you
would like to download.
Canceling software download
– Tap the checkbox in the activity indicator that
replaced the
Install button when the down-
load began. Note that only a download can be cancelled. An
installation cannot be cancelled once it has
begun.
Deactivating the background search for
software update
Automatic background searching for software
updates is activated as the default factory setting,
but the function can be deactivated.
1. Tap Settings in the center display's Top
view.
2.

Tap System Download Center
.
3. Tap to deselect Auto Software Update.
Related information
•Download Center (p. 601)
• Internet-connected vehicle* (p. 529)
• Navigating in the center display's views
(p. 115) Vehicle status
The vehicle's general status can be displayed in
the center display along with the option to
schedule service 3
.
The
Car status app is started
from the center display's App
view and has four tabs: •
Messages - status messages
• Status - engine oil level check
• TPMS - tire inflation pressure check
• Appointments - appointment information
and vehicle information 3
.
Related information
• Handling messages saved from the instru-
ment panel (p. 107)
• Checking and filling engine oil (p. 611)
• Tire pressure monitoring system* (p. 559)
• Scheduling service and repairs (p. 603)
• Sending vehicle information to the workshop
(p. 604)
• Navigating in the center display's views
(p. 115)

MAINTENANCE AND SERVICE
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603
Scheduling service and repairs
4
This service offers a convenient way to schedule
service and workshop appoints directly from the
vehicle. When it is time for service, and in certain cases if
the vehicle requires repairs, a message will be
displayed in the instrument panel and at the top
of the center display. The time for service is
determined by how much time has elapsed, the
number of hours the engine has run, or the dis-
tance driven since the last service.
To use the service
• Create a Volvo ID and register the Volvo ID
to the vehicle.
• To select a Volvo retailer you would like to
contact, go to www.volvocars.com and log in.
• To send and receive appointment informa-
tion, the vehicle must be connected to the
Internet 5
.
Book serviceWhen you schedule service from your vehicle, the
information is sent via your Internet connection 5
.
Submit an appointment request whenever you
need service or when a message regarding the
need for service or repairs has been displayed in the instrument panel and at the top of the center
display. 1.
Open the Car status app from App view in
the center display.
2. Tap the Appointments button.
3. Tap the Request appointment button.
4. Check that your Volvo ID is correct.
5. Make sure your preferred Workshop is cor-
rect.
6. In the Tap to write information to the
Workshop field, you can provide details on
what you would like performed during the
visit or other important information to your
workshop. 7.
Tap the Send appointment request but-
ton.
>

You will receive an appointment sugges-
tion to your vehicle within a couple of
days 6
. You will also receive the same
message via email and when you log in to
www.volvocars.com.
On some markets, the message in the
instrument panel indicating that the vehi-
cle requires service will go out once the
appointment request has been sent.
8. Tap Cancel request if you would like to
cancel your request.
The appointment request contains information
about your vehicle that helps the workshop plan
for your visit.
The retailer will send you a digital appointment
suggestion. Information about your retailer is also
available in the vehicle so that you can contact
your workshop at any time.
Accepting an appointment suggestionWhen the vehicle has received an appointment
suggestion, a message will be displayed at the
top of the center display.
1. Tap the message. 3
Certain markets only.
4 Certain markets only.
5 There may be a charge for transmitting data over the Internet, depending\
on your service plan.
6 Timespan may vary depending on market.

||MAINTENANCE AND SERVICE
* Option/accessory.
604 2. To accept the suggested appointment, tap
Accept. To decline the suggested appoint-
ment, tap Send new proposal or Decline.
For some markets, the system reminds you when
an appointment time is approaching and the navi-
gation system 7
can also guide you to the work-
shop at the appointed time.
Related information
• Vehicle status (p. 602)
• Sending vehicle information to the workshop
(p. 604)
• Navigating in the center display's views
(p. 115)
• Volvo ID (p. 26)
• Internet-connected vehicle* (p. 529) Sending vehicle information to the
workshop
8
Vehicle-related information can be sent at any
time from the vehicle, e.g. if you schedule a visit
to a workshop and would like to assist your
workshop by providing additional basic informa-
tion. Sending vehicle information is not the same
as scheduling service. 1.
Open the Car status app from App view in
the center display.
2. Tap the Appointments button.
3. Tap the Send vehicle data button.
>

A message confirming that vehicle-related
information has been sent will appear at
the top of the center display. You can
cancel data transmission by tapping the
checkbox in the activity indicator.
Information is sent via the vehicle's Inter-
net connection 9
. Vehicle information can be accessed by any
retailer if they are provided with your vehicle iden-
tification number (VIN
10
).
Vehicle information contentsThe most recently saved vehicle-related informa-
tion will be sent (the last time the vehicle was
turned on). This includes information regarding:
• service requirements
• time since last service was performed
• function status
• fluid levels
• mileage (odometer reading)
• Vehicle Identification Number (VIN 10
)
• software version
• diagnostic information.
Related information
•Scheduling service and repairs (p. 603)
• Vehicle status (p. 602)
• Navigating in the center display's views
(p. 115)
• Internet-connected vehicle* (p. 529) 7
For vehicles with Sensus Navigation*.
8 Certain markets only.
9 There may be a charge for transmitting data over the Internet, depending\
on your service plan.
10 Vehicle Identification Number.