Alfa Romeo 4C Spider 2019 Owner's Manual

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE ..................270
â–« Prepare For The Appointment ............270
â–« Prepare A List ...................... .270
â–« Be Reasonable With Requests ............270
 IF YOU NEED ASSISTANCE .............270
â–« Alfa Romeo Customer Center ............271
â–« Alfa Romeo Customer Care (Canada) ......271
â–« Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ............271â–«
Service Contract .....................271
 WARRANTY INFORMATION ............272
 MOPARPARTS .......................272
 REPORTING SAFETY DEFECTS ...........273
â–« In The 50 United States And
Washington, D.C. .....................273
â–« In Canada ......................... .273
 PUBLICATION ORDER FORMS ...........273
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder.
All work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let
the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental,
it is advisable to make these arrangements when you
call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high
quality service. The manufacturer’s authorized dealer
have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to
the general manager or owner of the authorized
dealer. They want to know if you need assistance.
• If an authorized dealer is unable to resolve the
concern, you may contact the manufacturer’s cus-
tomer center.
270 CUSTOMER ASSISTANCE

Any communication to the manufacturer’s customer
center should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
Alfa Romeo Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: 1-844-Alfa-USA (1-844-253-2872)
Alfa Romeo Customer Care (Canada)
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: 1-877-230-0563 (English)
Phone: 1-877-515-9112 (French)
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-2479.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the
mail within three weeks of the vehicle delivery date. If
you have any questions about the service contract, call11
CUSTOMER ASSISTANCE 271

the manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call
(877) 230-0563 English / (877) 515-9112 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract.
It is not responsible for any service contract other than
the manufacturer’s service contract. If you purchased a
service contract that is not a manufacturer’s service
contract, and you require service after the manufactur-
er’s New Vehicle Limited Warranty expires, please refer
to the contract documents, and contact the person listed
in those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with
their sincere efforts to resolve any warranty issues or
related concerns.WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State
of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of com-
ponent wear contain, or emit, chemicals known to
the State of California to cause cancer and birth
defects, or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the
vehicle operating at its best.
272 CUSTOMER ASSISTANCE

REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that
could cause a crash or cause injury or death, you
should immediately inform the National Highway
Traffic Safety Administration (NHTSA) in addition to
notifying FCA US LLC.
If NHTSA receives similar complaints, it may open
an investigation, and if it finds that a safety defect
exists in a group of vehicles, it may order a recall and
remedy campaign. However, NHTSA cannot become
involved in individual problems between you, an
authorized dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-
424-9153); or go to http://www.safercar.gov; or
write to: Administrator, NHTSA, 1200 New Jersey
Avenue, SE., West Building, Washington, D.C. 20590.
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect,
you should contact the Customer Service Depart-
ment immediately. Canadian customers who wish to
report a safety defect to the Canadian government
should contact Transport Canada, Motor Vehicle
Defect Investigations and Recalls at 1-800-333-0510
or go to http://www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the in-
formation that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing FCA US LLC
vehicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightfor-
ward language with illustrations, diagrams, and charts.
11
CUSTOMER ASSISTANCE 273

Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manu-
als make it easy for students and technicians to find and
fix problems on computer-controlled vehicle systems
and features. They show exactly how to find and correct
problems the first time, using step-by-step trouble-
shooting and drivability procedures, proven diagnostic
tests and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific FCA US LLC vehicles. In-
cluded are starting, operating, emergency and mainte-
nance procedures as well as specifications, capabilities
and safety tips.Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
274 CUSTOMER ASSISTANCE

INDEX
12

Adding Engine Coolant (Antifreeze)...........218
Adding Fuel ........................... .158
Adding Washing Fluid ....................205
Additives, Fuel ......................... .258
AirBag ...............................110 Air Bag Operation ......................112
Air Bag Warning Light ..................109
Driver Knee Air Bag ....................113
Enhanced Accident Response ...........117,194
Event Data Recorder (EDR) ...............194
If Deployment Occurs ...................116
Knee Impact Bolsters ....................112
Maintaining Your Air Bag System ...........119
Maintenance ..........................119
Transporting Pets ..................... .129
Air Bag Light .....................77, 109, 131
Air Cleaner, Engine (Engine Air Cleaner Filter) . . .210
Air Conditioner Maintenance ................211
Air Conditioner Refrigerant ..............211,212
Air Conditioner System ....................211
Air Filter ............................. .210
Air Pressure Tires .............................. .236
Alarm System Security Alarm .........................20 Alfa DNA System (Dynamic Car Control System) .146
Alfa Twin Clutch Transmission............83, 141
Fluid Type ....................... .225, 263
Alterations/Modifications Vehicle ...............................5
Antifreeze (Engine Coolant) ..............217, 261
Disposal ............................ .220
Anti-Lock Brake System (ABS) ................88
Anti-Lock Warning Light ....................79
Automatic Transaxle .......................18
Automatic Transmission ...................141
Fluid Type .......................... .263
Battery ............................ .77, 208
Charging System Light ...................77
Keyless Key Fob Replacement ..............16
Belts, Seat ............................. .130
Body Mechanism Lubrication ................212
B-Pillar Location ........................ .231
Brake Fluid ........................... .263
Brake, Parking ......................... .139
Brake
System ....................... .221, 256
Anti-Lock (ABS) ........................88
Master Cylinder ...................... .221
Parking ............................ .139
276 INDEX

Warning Light.........................75
Break-In Recommendations, New Vehicle .......139
Bulb Replacement ....................... .166
Bulbs, Light ........................ .133, 166
Camera .............................. .156
Camera, Rear .......................... .156
Capacities, Antifreeze (Engine Coolant) .........261
Capacities, Fluid ........................ .261
Caps, Filler Oil (Engine) ...................... .204, 210
Radiator (Coolant Pressure) ...............219
Carbon Monoxide Warning ..............130, 261
Car Washes ........................... .250
Cellular Phone ......................... .268
Chains, Tire ........................... .246
Changing A Flat Tire ..................... .225
Chart, Tire Sizing ....................... .227
Check Engine Light (Malfunction Indicator Light) . .84
Checking Your Vehicle For Safety .............129
Checks, Safety ......................... .129
Child Restraint ......................... .121
Child Restraints Booster Seats ........................ .124
Child Seat Installation ...................127 Infant And Child Restraints
...............123
Older Children And Child Restraints ........123
Clean Air Gasoline ...................... .258
Cleaning Wheels ............................ .245
Windshield Wiper Blades .................213
Climate Control ..........................35
Manual ..............................35
Compact Spare Tire ...................... .243
Contract, Service ........................ .271
Coolant (Antifreeze) ...................261, 262
Cooling Pressure Cap (Radiator Cap) ..........219
Cooling System ......................... .216
Adding Coolant (Antifreeze) ..............218
Coolant

Level .....................217, 220
Disposal Of Used Coolant ................220
Drain, Flush, And Refill ..................217
Inspection .......................... .220
Points To Remember ....................220
Pressure Cap ........................ .219
Radiator Cap ........................ .219
Selection Of Coolant (Antifreeze) ...........217
Corrosion Protection ..................... .249
Cruise Light .............................82
Cupholders .............................56
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INDEX 277

Customer Assistance..................... .270
Cybersecurity .......................... .266
Daytime Running Lights ....................31
Dealer Service .......................... .209
Deck Lid, Release .........................50
Defroster, Windshield .....................131
Delay (Intermittent) Wipers ..................34
Diagnostic System, Onboard .................83
Dimmer Control Switch ....................33
Disabled Vehicle Towing ...................191
Disposal Antifreeze (Engine Coolant) ...............220
Door Locks Child-Protection Door Lock — Rear Doors .....24
Doors .................................22
Driver ’s Seat Back Tilt ......................25
Driving Through Flowing, Rising, Or Shallow Standing
Water .............................. .161
Electrical Power Outlets ....................57
Electric Brake Control System ................89
Electric Remote Mirrors .....................29
Electronic Speed Control (Cruise Control) .......150Electronic Throttle Control Warning Light
........76
Emergency, In Case Of Hazard Warning Flasher .................166
Jacking ............................ .225
Jump Starting ........................ .186
Overheating ......................... .190
Towing ............................ .191
Emission Control System Maintenance ..........84
Engine ............................... .204
Air Cleaner ......................... .210
Break-In Recommendations ...............139
Checking Oil Level .....................205
Compartment ........................ .204
Cooling ............................ .216
Exhaust Gas Caution ................130, 261
Fails To Start ........................ .138
Flooded, Starting ..................... .138
Fuel Requirements .....................258
Jump Starting ........................ .186
O

il ............................ .209, 261
Oil Filler Cap ..................... .204, 210
Oil Filter ........................... .210
Oil Selection ......................... .209
Overheating ......................... .190
Starting ............................ .137
278 INDEX