instrument panel BUICK LUCERNE 2006 Workshop Manual

Page 388 of 416

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Buick. Normally, any concerns with
the sales transaction or the operation of your vehicle will
be resolved by your GM dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Communication Centre by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number. This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel.
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s facility. That
is why we suggest you follow Step One rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
7-2

Page 403 of 416

A
Accessories and Modications............................ 5-3
Accessory Power Outlet(s)...............................3-21
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-68
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment............................5-93
Air Cleaner/Filter, Engine.................................5-19
Air Conditioning......................................3-23, 3-26
Airbag
Passenger Status Indicator...........................3-37
Readiness Light..........................................3-36
Airbag Sensing and Diagnostic Module (SDM)......... 7-9
Airbag System................................................1-52
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-68
How Does an Airbag Restrain?......................1-61
Passenger Sensing System...........................1-63
Servicing Your Airbag-Equipped Vehicle..........1-67
What Makes an Airbag Inate?......................1-61
What Will You See After an Airbag Inates?........1-62
When Should an Airbag Inate?....................1-59
Where Are the Airbags?...............................1-55
Antenna, Backglass.......................................3-101
Antenna, XM™ Satellite Radio
Antenna System........................................3-101Anti-Lock Brake System (ABS)........................... 4-7
Anti-Lock Brake, System Warning Light..............3-41
Appearance Care
Aluminum or Chrome-Plated Wheels..............5-88
Care of Safety Belts....................................5-86
Chemical Paint Spotting...............................5-90
Cleaning Exterior Lamps/Lenses....................5-87
Cleaning the Inside of Your Vehicle................5-83
Fabric/Carpet..............................................5-84
Finish Care.................................................5-87
Finish Damage............................................5-89
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-86
Leather......................................................5-85
Sheet Metal Damage...................................5-89
Tires..........................................................5-89
Underbody Maintenance...............................5-90
Vehicle Care/Appearance Materials................5-91
Washing Your Vehicle...................................5-87
Weatherstrips..............................................5-86
Windshield and Wiper Blades........................5-88
Ashtray(s)......................................................3-22
Audio System(s).............................................3-74
Audio Steering Wheel Controls......................3-99
Backglass Antenna.....................................3-101
Care of Your CD Player..............................3-101
Care of Your CDs ......................................3-100
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Page 405 of 416

Chains, Tire...................................................5-71
Charging System Light....................................3-39
Check
Engine Light...............................................3-44
Tire Pressure System...................................5-63
Checking Things Under the Hood......................5-10
Chemical Paint Spotting...................................5-90
Child Restraints
Child Restraint Systems...............................1-36
Infants and Young Children...........................1-33
Lower Anchors and Tethers for
Children..................................................1-41
Older Children.............................................1-30
Securing a Child Restraint in a
Rear Seat Position...................................1-46
Securing a Child Restraint in the
Center Front Seat Position........................1-48
Securing a Child Restraint in the
Right Front Seat Position..........................1-49
Where to Put the Restraint...........................1-40
Cigarette Lighter.............................................3-22
Cleaning
Aluminum or Chrome-Plated Wheels..............5-88
Exterior Lamps/Lenses.................................5-87
Fabric/Carpet..............................................5-84
Finish Care.................................................5-87
Inside of Your Vehicle..................................5-83Cleaning (cont.)
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-86
Leather......................................................5-85
Tires..........................................................5-89
Underbody Maintenance...............................5-90
Washing Your Vehicle...................................5-87
Weatherstrips..............................................5-86
Windshield and Wiper Blades........................5-88
Climate Control System...................................3-23
Air Filter, Passenger Compartment.................3-31
Dual Automatic............................................3-26
Outlet Adjustment........................................3-31
Collision Damage Repair..................................7-10
Comfort Guides, Rear Safety Belt.....................1-27
Compact Spare Tire........................................5-82
Content Theft-Deterrent....................................2-18
Control of a Vehicle.......................................... 4-6
Convenience Net............................................2-46
Coolant
Engine Temperature Gage............................3-43
Engine Temperature Warning Light.................3-43
Heater, Engine............................................2-24
Surge Tank Pressure Cap.............................5-27
Cooled Seats................................................... 1-5
Cooling System......................................5-29, 5-34
Cornering Lamps............................................3-16
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Page 409 of 416

Instrument Panel
Overview..................................................... 3-4
Instrument Panel (I/P)
Brightness..................................................3-16
Cluster.......................................................3-34
J
Jump Starting.................................................5-44
K
Keyless Entry System....................................... 2-5
Keys............................................................... 2-3
L
Labeling, Tire Sidewall.....................................5-57
Lamps
Battery Load Management............................3-18
Cornering...................................................3-16
Courtesy....................................................3-17
Exterior......................................................3-14
Exterior Lighting Battery Saver......................3-16
Fog ...........................................................3-16
Front Reading.............................................3-18
Inadvertent Power Battery Saver....................3-18LATCH System
Child Restraints...........................................1-41
Light
Airbag Readiness........................................3-36
Anti-Lock Brake System Warning...................3-41
Brake System Warning.................................3-40
Charging System.........................................3-39
Cruise Control.............................................3-48
Engine Coolant Temperature Warning.............3-43
Fog Lamp ..................................................3-48
Highbeam On.............................................3-48
Malfunction Indicator....................................3-44
Oil Pressure...............................................3-47
Passenger Airbag Status Indicator..................3-37
Passenger Safety Belt Reminder....................3-36
Safety Belt Reminder...................................3-35
Security.....................................................3-48
StabiliTrak
®Indicator....................................3-42
TCS Warning Light......................................3-41
Tire Pressure..............................................3-44
Traction Control System (TCS) Warning..........3-41
Lighting
Delayed Entry.............................................3-17
Delayed Exit...............................................3-17
Entry.........................................................3-17
Perimeter...................................................3-17
Theater Dimming.........................................3-17
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