CADILLAC DEVILLE 1993 7.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine Additional No Charge badside Service Special Features For CadillQc
Owners:
0 Emergency Road Service Performed at the Scene for the Following
Disablements - during the first 12 month/12,000 mile period.
Lock Out Assistance Battery Jump Starts
Gas Delivery 0 Flat Tire Change
0 Towing Service (Covers Change Only*)
*Determination
of replacement tire under Warranty Coverage must
be made by a Cadillac dealership or appropriate tire manufacturer.
0 Trip Interruption - If your trip is interrupted due to a warranty failure,
incidental expenses may be reimbursed during the
12 months/12,000
mile period. Items covered are hotel, meals and rental car.
0 Trip Routing - Free trip routing assistance is available during the first
four years. Within a week of contacting Roadside Service wlth your
travel plans, Cadillac
will provide a detailed trip routing and
personalized North American Road Altas.
How Do You Pay For Roadside Service?
Payment is due at the time the repair is performed. Payment may be made by
cash, personal check or any major credit card honored by the participating
Cadillac dealership.
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Downloaded from www.Manualslib.com manuals search engine What If You've Locked Your Kkys In The Car?
If your keys are locked in the car, the technician or locksmith must be given
proof
of ownership (original vehicle registration and your driver's license)
before attempting
to enter the vehicle. This precaution is for your
protection. For this reason we suggest you
carry your vehicle registration and
Gold
Key Card which includes a convenient credit card type key. This special
key
can be used to unlock either front door or the trunk compartment.
What If Your Car Is In An Unsafe Location Or On A Limited Access
Highway?
If your car is located in an area that is determined to be unsafe (by you, the
advisor or the technician), or
if the vehicle is on a limited access freeway or
regulated highway, the advisor
will arrange to tow your Cadillac to a safe
location, where service can be performed. Additional assistance will be
provided if necessary.

Downloaded from www.Manualslib.com manuals search engine Other Roadside Services
Cadillac Roadside Service is committed to your total peace of mind and is
staffed by Cadillac-trained phone advisors and technicians to provide phone
or on-site repair assistance. Beyond the coverage period Roadside Service
can also arrange a wide variety of other services to assist YOU, such as:
0 TOW Service 0 Battery Jump Start Flat Tire Change
0 Locksmith Fuel Delivery 0 Trip Routing
Tmxi 0 Lost Keys 0 Hotel Information
While there is no charge for some of these items during the specified period,
the owner is responsible for any expenses beyond the covered period.
We hope you never need any of the emergency services, but
if you do,
Roadside Service
can promptly locate and arrange them for you wherever
you travel in the United States or Canada. It’s part
of how Cadillac Roadside
Service
is dedicated to your continued satisfaction.
Glove Compartment Decal And Wallet Card
The Roadside Service toll-free number is located on a decal in the glove
compartment, on the wallet card
in the back of the Gold Key Owner’s
Literature portfolio and on
the Gold Key Card you received shortly after
taking delivery
of your new Cadillac.
TOLL-FREE HOTLINE
Information To Provide When Calling Cadillac Roadside Service
When you call Cadillac Roadside Service, the advisor will ask your name and
home address, the telephone number and location you are calling from, the
location of your Cadillac and a description
of the problem. The advisor will
ask
the following information about your Cadillac:
0 Vehicle Identification Number WIN)
This
17 character code is located on the driver’s side top surface of the
instrument panel and may be seen through the windshield.
0 Model and Year 0 Delivery Date 0 Mileage
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Downloaded from www.Manualslib.com manuals search engine I
OWNER ASSISTANCE
- This section will explain how to contact Cadillac if you need assistance. It also tells you
how to obtain service publications and how
to report any safety defects.
This section includes the following:
.- Customer Satisfaction Procedure
Zone and Central Office Addresses
Customer Assistance for Hearing/Speech Impaired
MediatiodArbitration
Program
Reporting Safety Defects
Product Service Publications
(PSPs)
Owner’s Manuals and Service Manuals
CUSTOMER SATISFACTION PROCEDURE
__ Your satisfaction and goodwill are important to your dealer and\
to Cadillac. Normally,
any problems with the sales transaction or the operation of your vehicle will be resolved
by your dealer’s Sales or Service Departments. Sometimes, how\
ever, despite the best
~~ intentions of all concerned, misunderstandings can occur. If you\
r concern has not been
resolved to your satisfaction, the following steps should
be taken:
STEP ONE - Discuss your problem with a member of dealership management.
Satisfaction can often be quickly obtained at that level. If the matter has already been
reviewed
with the Sales, Service or Parts Manager, contact the General Manage\
r or
owner of the dealership.
STEP TWO - If after contacting a member of Dealership Management, it appears
your problem cannot
be resolved by the dealership without further help, contact the
Cadillac Consumer Relations Center 24 hours per day by calling 1-800-458-8006 or
if you have an AllantC call 1-800-ALLANTk.
In Canada, contact
GM of Canada Customer Assistance Center in Oshawa by calling
1-800-263-3777 ENGLISH or 1-800-263-7854 FRENCH.
In Mexico, call 1-900-254-17-86. In Puerto Rico,
U.S. Virgin Islands, call
1-809-763-1315. In all other overseas locations, contact GM Inte\
rnational Export
Sales in Canada by calling 1-416-644-4112. -.
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Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information ava\
ilable to give the
Consumer Relations Representative:
- Your name, address and telephone number
- Vehicle Identification Number (This is available from the vehicle registration or
title, or the plate attached to the left top of the instrument panel and visible through
the windshield.)
- Dea€ership name and location
- Vehicle delivery date and present mileage
- Nature of problem
In order
to give your inquiry prompt attention, please call the appropriate toll fiee
number
listed. However, if you wish to write Cadillac, please send all correspondence to
the respective United States, Canada or GM Overseas Central Office address listed on
the following page.
When contacting Cadillac, please remember that
your problem will likely be resolved in
the dealership, using dealership facilities, equipment and person\
nel. That is
why we
suggest
you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has instal\
led special TDD
(Telecommunication Devices for the Deaf) equipment in its Consumer Relations
Center. Any hearing or speech impaired customer who has access \
to a TDD or a
conventional teletypewriter my) can communicate with Cadillac by dialing:
1-800-TDD-CMCC.
(TDD users in Canada can dial 1-800-263-3830).
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Downloaded from www.Manualslib.com manuals search engine - ZONE AND CENTRAL OFFICE ADDRESSES
CENTRAL OFFICES
UNITED STATES
Consumer Relations Center
Cadillac Motor Car Division
2860 Clark
Detroit, Michigan 48232
1 -800458-8006 (24 Hours)
1-8OO-ALLm (Allantks only)
INTERNATIONAL EXPORT
SALES
P.O. Box 828
Oshawa,
Ontario L1H 7N1
Fax: 416-644-4866
Telex: 8214981215
CADILLAC ZONE OFFICES
CENTRAL ZONE
Post Office Box 33109
Detroit, Michigan 48232
FLORIDA ZONE
Barrette Bank Centre
Fifth Floor
625 North Flagler
West Palm Beach,
Florida 33401
MID-ATLANTIC ZONE
Post Office Box 9010
Wayne, Pennsylvania 19087
EASTERN ZONE
Post Office Box 3003
Parsippany, New Jersey 07054
SOUTHEAST ZONE
Post Office Box 50256
Atlanta, Georgia 30302
CANADA
Consumer Relations Department
General Motors of Canada Limited
Oshawa,
Ontario L1 J 526
1-800-263-3777 (ENGLISH)
1-800-263-7854 (FRENCH)
LOS ANGELES ZONE
Post Office Box 5018
Thousand
Oaks, California
91359-5018
MIDWEST ZONE
Post Office Box 3002
Naperville, Illinois 60566
NORTHWEST ZONE
Post Office Box 23850
Oakland, California 94623
SOUTHWEST ZONE
Post Office Box 660118
Dallas, Texas 75266-0118
*NOTE: The
state of
Alaska
is serviced by
the Northwest Zone.
The state of Hawaii is serviced
by the Los Angeles Zone.
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Downloaded from www.Manualslib.com manuals search engine GENERAL MOTDRS OF CANADA REGIONAL OFFICES
CALGARY, AB T2P 3W7
4220 Blackfoot Trail
P.O. Box 2510
1-800-263-3777
MONTREAL, QUEBEC
H9R 4R2
5000 Trans-Canada Hwy.
Pointe Claire, Quebec
1-800-263-7854 TORONTO, ONTARIO
M3C lJ1
1200 Eglinton Ave. E.
416-359-0588
1-800-263-3777
GENERAL MOTORS OFFICES OVERSEAS
FAR EAST
GM Overseas
Distribution
Corp.
Roppongi Fuji Building
2-6 Nishiazabu 3-Chome
Minato-Ku
Tokyo, Japan
106
Telephone: 03-470-346 1
Telex: JAPAUTO J22776
DUBAI GMODCDES
Middle East
Dubai International Trade Centre
Level
30
P.O. Box 9233
Dubai, United Arab Emirates
Telex:
46542 GMODC EM
Regional Marketing Office
SAUDI ARABIA
GM Overseas
Distribution Corp.
P.O. Box 5784
Jeddah, 21432 Saudi Arabia
Telephone:
02-665-3380
Telex: 401748 GMOT SJ
EUROPE
GMODCflES
Europe RMO
C/O GM Service GMBH
Postfach 1710
D-6090 Ruesselsheim
Federal Republic of Germany
Telephone:
6142-602319 or 312
Telex: 4182841 GMO D
Fax: 6142-82632 or Code (02)
PUERTO
RICO
U.S. VIRGIN ISLANDS
GM Overseas Distribution Corp.
Centro Commercial
Rio Piedras. Puerto
Rim
Mail: G.P.O. Box G4382
San Juan, Puerto Rim 00936
Telephone: 809-763-1315
Telex: 3450394
san Francisco
MEXICO
General Motors de Mexico
Consumer Relations Supervisor
Service Department
Mexico
1, D.F.
Telephone: 905-245-17-86
Telex: 1763 185
Apartado Postal 107-BIS
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Downloaded from www.Manualslib.com manuals search engine .- GM PARTICIPATION IN BETTER BUSINESS BUREAU
MEDIATION/ARBITRATION PROGRAM*
Our experience has shown that the Customer Satisfaction Procedure described earlier in
this section has been very successful in achieving customer satisfact\
ion. If you have
discussed a concern
with your Dealership management and have not been able to
resolve it, let us know. Questions and concerns are resolved most efficiently if you
telephone or write directly
to our offices as described. However, if you have not been
substantially satisfied, Cadillac wants you
to be aware of GM's voluntary participation
in a nocharge mediatiodarbitration program called BBB AUTO LINE. This program
is administered by thecouncil of Better Business Bureaus through 1ocalBetterBusiness
Bureaus. It can resolve individual disputes involving vehicle repairs and th\
e
interpretation of your New Vehicle Limited Warranty.
We prefer that you not resort to BBB
AUTO LINE until after a final decision is made
under the Customer Satisfaction Procedure. However, you may file\
a claim at any time by contacting your local Better Business Bureau (BBB)
or calling the following 24 hour
toll-free number
to obtain the telephone number of your nearest BBB office:
1-800-955-5100. For further information about filling a claim, you may also wr\
ite to:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, Virginia 22203
In order to file a claim, you will have to provide your name\
and address, the vehicle identification number (VIN) of your vehicle, and a statement of the nature of your
complaint. BBB staff may
try to help resolve your dispute through mediation. If
mediation is not successful, or if you do not wish to participate in mediation, eligible
customers may present their case
to an impartial third party arbitrator at an informal
hearing. The arbitrator will render a decision
in your case, which you may accept or
reject.
If you accept a valid arbitrator decision, Cadillac will be bound \
by that decision
The entire dispute settlement process should ordinarily take about
40 days from the time
you file your complaint to the time a decision is rendered (or
47 days if you did not first
contact your dealership or Cadillac).
We encourage you to
use this program before or instead of resorting to the courts. We
believe it offers advantages over courts
in most jurisdictions because it is fast, free of
charge, and informal (lawyers are
not usually present, although you may retain one at
your expense if you choose). Arbitrators make decisions based on the principles of
fairness and equity. They are not required to duplicate the functions o\
f courts by strictly
applying state or federal law.
If you wish to go to court however, we do not require that
you first file a claim with BBB
AUTO LINE ** unless state law provides otherwise.
Whatever your preference may
be, remember that if you are unhappy with the results of
BBB
AUTO LINE, you can still go to court because an arbitrator's decision is binding
on Cadillac but not on you unless
you accept it.