CADILLAC DEVILLE 1993 7.G Owners Manual

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NOTES
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t,
CERTIFIED
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We employ technicians certified by the
National Institute
for
AUTOMOTIVE
SERViCE
EXCELLENCE
Let us show you their credentials
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Catalog Number H-3024
Part Number 3532639B
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Downloaded from www.Manualslib.com manuals search engine OUR COMMITMENT TO YOUR SATISFACTION
We are committed to providing you the finest ownership experience in the
world, starting the moment you take delivery of your
new Cadillac.
Cadillac offers another major step toward your continued satisfaction
... with
Cadillac Roadside Service. Roadside Service is your key to peace of mind
ownership-one that covers you on the road, far from home, all day and
night, and during the weekend. Roadside Service represents the spirit
of
luxury leadership at Cadillac Motor Car Division. We hone the need never
arises, but
if it does, Roadside Service can help.
How Can Roadside Service Help You?
Cadillac Roadside Service with a staff of phone advisors trained in Cadillac
service excellence offers assistance exclusively to Cadillac owners. In many
cases, the advisor can quickly help resolve your car problem over the phone.
If the phone advisor determines that it may be possible
to repair your car at
experienced Cadillac dealership technician to contact you, and
if appropri-
ate, travel to your location
in a specially equipped vehicle and attempt to
repair your car on-site. The Roadside Service vehicle contains
the necessary
tools and parts to complete
most minor repairs to get you back on the road.
-. roadside and a technician is available, the advisor will arrange for an
Roadside Service phone advisors
and technicians are trained by Cadillac and
are familiar
with your car, which provides a level of service knowledge
usually found only at your Cadillac Dealership.
Because Roadside Service
assists Cadillac owners exclusively, your call always receives top priority and
immediate action. Should you require a tow truck, locksmith, hotel
accommodations, or other vital services on a moments notice, Roadside
Service
will locate and make the arrangements for you promptly.
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Downloaded from www.Manualslib.com manuals search engine CnEen Is Roadside Service Available? f7
Cadillac owners have the peace of mind knowing that Roadside Service is
available
24 hours a day, 365 days a year, as follows:
TYPE OF WEEKENDS AND
ASSISTANCE MONDAY-FRIDAY HOLIDAYS
Phone Advisor 24 Hours 24 Hours
Dealer Technician 500
p.m.-12:OO midnight 8:OO a.m.-12:00 midnight
Outside Service
24 Hours ., 24 Hours
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Where Is I.. Available To You?
Wherever you drive in the United States or Canada an advisor is available to
assist
you over the phone and a dealer technician will travel to your location
within a
30 mile radius, of a participating Cadillac dealership. If you are not
within a 30 mile radius, we will arrange to have your car towed to the nearest
Cadillac dealership or service facility of your choice, after which you may
recontact us for further assistance.
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Downloaded from www.Manualslib.com manuals search engine How Do You Obtain Roadside Service?
Just dial the special toll-free number and an experienced advisor at the
Cadillac Roadside Operations Center
will assist you. The advisor will ask
your name, home address, location and the telephone number you’re calling
from (avoid using credit card phones, since return
calls cannot be placed to
you through them), along with the location of your Cadillac, the model year,
Vehicle Identification Number, and a description
of the problem.
Remember, Roadside Service is available to drivers
of any model year
Cadillac.
Who Will Repair Your Cadillac At-Roadside?
! :
In many cases, the advisor at the Roadside Service Operations Center can
provide instructions to get you back on the road. For more complex
problems, the advisor will have an experienced Cadillac Dealership
Service
Technician, when available, call you. The technician will evaluate the
possible cause
of the problem and, if you choose, come to your assistance to
attempt a roadside repair.
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Downloaded from www.Manualslib.com manuals search engine What If Your Cadillac Cannot Be Repaired at Roadside?
When you call the Roadside Operation Center, the advisor will determine if
your car can be repaired at roadside within a reasonable period of time
(approximately 45 minutes). If your car can't be repaired within that time or
requires the resources
of a Cadillac dealership service facility, the advisor
will arrange tow service for you. Towing may also be necessary after
the
technician has attempted a repair, but determines that your car cannot be
repaired at roadside.
If arrangements for towing are made by an advisor from
the Cadillac
Roadside Operations Center,
it is for the convenience of the owner and
Cadillac is not responsible for the tow company. During the first
12 month/12,000 mile period towing services are covered for any disable-
ment. Beyond this period, if the repair is covered under the applicable
General Motors
New Car Limited Warranty, the towing expense will be
eligible
for reimbursement by the servicing Cadillac dealership.
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Downloaded from www.Manualslib.com manuals search engine Is There Any Membership Or Enrollment Fee?
There is no membership or enrollment fee for Roadside Service-- any
Cadillac is eligible under this program.
While Cadillac Roadside Service is not an auto club, the services and repairs
provided often
go beyond those offered by some auto clubs . Our objective is
to provide immediate assistance to ensure that all Cadillac drivers are
assisted
in a professional and timely manner with the help of experienced
Cadillac advisors and dealership technicians.
m7tat Will Roadside Service Cost You
There is no cost to call the toll-free Roadside Service number.
If a dealership Service Technician travels toyour
location, there is a nominal
service
fee to cover the technician's travel to and from your location. Labor
is charged at one and a half times the Cadillac dealership retail labor rate,
with a 30-minute minimum. There is also a charge for any parts used and a
mileage fee
if the technician travels beyond 30 miles.
If the repair to your car is determined to be eligible for coverage under the
General Motors New Car Limited Warranty, the participating Cadillac
Roadside Service dealership
will arrange for a reimbursement for the total
cost of the repair on the next business day.
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