CADILLAC ESCALADE ESV 2009 Owners Manual

Recommended Fluids and
Lubricants Fluids and lubricants identied below by name, part
number, or specication can be obtained from your
dealer/retailer.
Usage Fluid/Lubricant
Engine Oil The engine requires a special engine
oil meeting GM Standard GM4718M.
Oils meeting this standard can be
identied as synthetic, and should
also be identied with the American
Petroleum Institute (API) Certied for
Gasoline Engines starburst symbol.
However, not all synthetic API oils
with the starburst symbol will meet
this GM standard. Look for and use
only oil that meets GM Standard
GM4718M. For the proper viscosity,
see Engine Oil on page 6-15 .
Engine Coolant 50/50 mixture of clean, drinkable
water and use only DEX-COOL ®
Coolant. See Engine Coolant on
page 6-25 . Usage Fluid/Lubricant
Hydraulic Brake
System DOT 3 Hydraulic Brake Fluid
(GM Part No. U.S. 12377967,
in Canada 89021320).
Windshield
Washer Optikleen ®
Washer Solvent.
Power Steering
System GM Power Steering Fluid
(GM Part No. U.S. 89021184,
in Canada 89021186).
Automatic
Transmission DEXRON ®
-VI Automatic
Transmission Fluid.
Key Lock
Cylinders Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Chassis
Lubrication Chassis Lubricant
(GM Part No. U.S. 12377985, in
Canada 88901242) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
7-13

Usage Fluid/Lubricant
Front and
Rear Axle SAE 75W-90 Synthetic
Axle Lubricant
(GM Part No. U.S. 89021677,
in Canada 89021678) meeting
GM Specication 9986115.
Transfer Case DEXRON ®
-VI Automatic
Transmission Fluid.
Hood Hinges Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Body Door
Hinge Pins,
Tailgate Hinge
and Linkage,
Folding Seats,
and Fuel
Door Hinge Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474). Usage Fluid/Lubricant
Outer Tailgate
Handle Pivot
Points Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Weatherstrip
Conditioning Weatherstrip Lubricant
(GM Part No. U.S. 3634770,
in Canada 10953518) or
Dielectric Silicone Grease
(GM Part No. U.S. 12345579,
in Canada 992887).
Weatherstrip
Squeaks Synthetic Grease with
Teon, Superlube
(GM Part No. U.S. 12371287,
in Canada 10953437).
7-14

Maintenance Replacement Parts Replacement parts identied below by name, part number, or specication can be obtained from your dealer/retailer.
Maintenance Replacement Parts Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 15908916 A3086C
Oil Filter 89017524 PF48
Spark Plugs 12609877 41-985
Wiper Blades
Front – 21.6 in (55.0 cm) 25877402 —
Rear – 11.8 in (30.0 cm) 25820122 —
7-15

Engine Drive Belt Routing
If your vehicle is a Two-mode Hybrid, see the Two-mode
Hybrid manual for more information.
7-16

Maintenance Record After the scheduled services are performed, record the date, odometer reading, who performed the service, and
the type of services performed in the boxes provided. See Maintenance Requirements on page 7-2 . Any additional
information from Owner Checks and Services on page 7-10 can be added on the following record pages. You should
retain all maintenance receipts.
Maintenance RecordDate Odometer
Reading Serviced By Maintenance Stamp Services Performed
7-17

Maintenance Record (cont’d)Date Odometer
Reading Serviced By Maintenance Stamp Services Performed
7-18

Maintenance Record (cont’d)Date Odometer
Reading Serviced By Maintenance Stamp Services Performed
7-19

Maintenance Record (cont’d)Date Odometer
Reading Serviced By Maintenance Stamp Services Performed
7-20

Customer Assistance and Information .............. .8-2
Customer Satisfaction Procedure ..................... .8-2
Online Owner Center ..................................... .8-5
Customer Assistance for
Text Telephone (TTY) Users ........................ .8-6
Customer Assistance Offices ........................... .8-6
GM Mobility Reimbursement Program ............... .8-7
Roadside Service .......................................... .8-7
Scheduling Service Appointments ................... .8-10
Courtesy Transportation Program ................... .8-10
Collision Damage Repair ............................... .8-12 Reporting Safety Defects ............................... .8-14
Reporting Safety Defects to the
United States Government ......................... .8-14
Reporting Safety Defects to the
Canadian Government ............................... .8-15
Reporting Safety Defects to General Motors .... .8-15
Service Publications Ordering Information ........ .8-15
Vehicle Data Recording and Privacy ............... .8-16
Event Data Recorders .................................. .8-17
OnStar ®
..................................................... .8-18
Navigation System ....................................... .8-18
Radio Frequency Identication (RFID) ............. .8-18Section 8 Customer Assistance Information
8-1

Customer Assistance and
Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any concerns
with the sales transaction or the operation of the vehicle
will be resolved by the dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager. STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
United States, call the Cadillac Customer Assistance
Center, 24 hours a day, at 1-800-458-8006. In Canada,
call the Canadian Cadillac Customer Communication
Centre at 1-888-446-2000.
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
Representative:
Vehicle Identication Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concern
will likely be resolved at a dealer’s facility. That is why we
suggest following Step One rst.
8-2