emergency towing CADILLAC ESCALADE EXT 2008 3.G Owners Manual

Notice:If your engine catches re because you
keep driving with no coolant, your vehicle can
be badly damaged. The costly repairs would not be
covered by your warranty. SeeOverheated Engine
Protection Operating Mode on page 5-28for
information on driving to a safe place in an
emergency.
If No Steam Is Coming From
Your Engine
The ENGINE OVERHEATED STOP ENGINE or the
ENGINE OVERHEATED IDLE ENGINE message,
along with a low coolant condition, can indicate a serious
problem.
If you get an engine overheat warning, but see or
hear no steam, the problem may not be too serious.
Sometimes the engine can get a little too hot when you:
Climb a long hill on a hot day.
Stop after high-speed driving.
Idle for long periods in traffic.
Tow a trailer. SeeTowing a Trailer on page 4-43.If you get the ENGINE OVERHEATED STOP ENGINE or
the ENGINE OVERHEATED IDLE ENGINE message
with no sign of steam, try this for a minute or so:
1. If the vehicle has an air conditioner and it is on,
turn it off.
2. Turn on the heater to the highest temperature and
at the highest fan speed and open the windows as
necessary.
3. In heavy traffic, let the engine idle in NEUTRAL (N)
while stopped. If it is safe to do so, pull off the road,
shift to PARK (P) or NEUTRAL (N) and let the
engine idle.
If you no longer have the overheat warning, you can
drive. Just to be safe, drive slower for about 10 minutes.
If the warning does not come back on, you can drive
normally.
If the warning continues, pull over, stop, and park your
vehicle immediately.
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If there is still no sign of steam and your vehicle has an
engine-driven cooling fan, push down the accelerator
until the engine speed is about twice as fast as normal
idle speed for at least ve minutes while parked.
If there is still no sign of steam and your vehicle has an
electric cooling fan, idle the engine for ve minutes
while parked.
If you still have the warning, turn off the engine and get
everyone out of the vehicle until it cools down. Also,
see “Overheated Engine Protection Operating Mode”
later in this section.
You might decide not to lift the hood but to get service
help right away.Overheated Engine Protection
Operating Mode
If an overheated engine condition exists and the
ENGINE POWER IS REDUCED message is displayed,
an overheat protection mode which alternates ring
groups of cylinders helps prevent engine damage.
In this mode, you will notice a loss in power and engine
performance. This operating mode allows your vehicle
to be driven to a safe place in an emergency. Driving
extended miles (km) and/or towing a trailer in the
overheat protection mode should be avoided.
Notice:After driving in the overheated engine
protection operating mode, to avoid engine damage,
allow the engine to cool before attempting any
repair. The engine oil will be severely degraded.
Repair the cause of coolant loss, change the oil
and reset the oil life system. SeeEngine Oil
on page 5-13.
5-28

Trip Routing Service:Upon request, Cadillac
Roadside Service will send you detailed, computer
personalized maps, highlighting your choice of either
the most direct route or the most scenic route to your
destination, anywhere in North America, along with
helpful travel information pertaining to your trip.
Please allow three weeks before your planned
departure date. In Canada, trip routing requests will
be limited to six per calendar year.
Trip Interruption Benets and Assistance:If your
trip is interrupted due to a warranty failure, incidental
expenses may be reimbursed during the 60 months/
100,000 miles (160 000 km) warranty period. Items
covered are hotel, meals, and rental car.
Alternative Service (Canada only):There may
be times when Roadside Service cannot provide
timely assistance. Your advisor may authorize you
to secure local emergency road service, and you will
be reimbursed up to $100 upon submission of the
original receipt to Cadillac Roadside Service
®.
Cadillac and General Motors of Canada Limited reserve
the right to limit services or reimbursement to an
owner or driver when, in their sole discretion, the claims
become excessive in frequency or type of occurrence.
Cadillac Technician Roadside Service
(U.S. only)
Cadillac’s exceptional Roadside Service is more than
an auto club or towing service. It provides every Cadillac
owner in the United States with the advantage of
contacting a Cadillac advisor and, where available,
a Cadillac trained dealer technician who can provide
on-site service.
A dealer technician will travel to your location within a
30 mile radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your
car towed to the nearest Cadillac dealership. Each
technician travels with a specially equipped service
vehicle complete with the necessary Cadillac parts and
tools required to handle most roadside repairs.
7-8

If a Crash Occurs
Here is what to do if you are involved in a crash.
Try to relax and then check to make sure you are all
right. If you are uninjured, make sure that no one else
in your vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash. Do
not discuss your personal condition, mental frame of
mind, or anything unrelated to the crash. This will
help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Service on page 7-7for
more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a GM dealer/retailer
or a private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
7-13