CADILLAC SEVILLE 1995 4.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine Plan Ahead When Possible
c-
C.
Whenever possible, schedule an appointment for your vehicle's warranty
work. Your Cadillac Dealer can then prepare to meet your alternative
transportation needs and minimize inconveniences typically associated
with warranty repairs.
3 -4

Downloaded from www.Manualslib.com manuals search engine Owner Responsibilities
There are only two things which you will be responsible for during the
use
of your courtesy vehicle. You are required to provide insurance
coverage and replenish the fuel used.
In many cases your own auto insurance policy may provide primary
coverage
for the courtesy vehicle, similar to rental car agreements.
Please, check with your insurance company to be certain what's covered.
r: I-
Gold Key Courtesy Transportation -- Just one more way your Cadillac
Dealer is committed
to you.
3-5

Downloaded from www.Manualslib.com manuals search engine P
0 .o
i
t

Downloaded from www.Manualslib.com manuals search engine I
w

Downloaded from www.Manualslib.com manuals search engine -c
C. c
CUSTOMER ASSISTANCE INFORMATION
Here you will find out how to contact Cadillac if you need assistance. This
section also tells you how to obtain service publications and how to report
any safety defects.
This section includes information on:
The Customer Satisfaction
Procedure, Customer Assistance for Hearing or Speech Impaired,
BBB
Auto Line - Alternative Dispute Resolution Program, Reporting Safety
Defects, Roadside Assistance, and Service and Owner Publications.
CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and Cadillac.
Normally, any concern with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern has not been resolved to
your satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member of dealer
management. Normally, concerns can be quickly resolved at that
level. If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact
the owner of the dealer or the General Manager.
STEP TWO -- If after contacting a member of dealer management, it
appears your concern cannot be resolved by the dealer without further
help, contact the Cadillac Consumer Relations Center 24 hours
a day by
calling 1-800-458-8006. In Canada, contact
GM of Canada Customer
Assistance Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call
(525) 254-3777. In Puerto Rico, call 1-800-496-9992
(English) or 1-800-496-9993 (Spanish). In the
U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact GM North American
Export Sales in Canada by calling 1-905-644-4112.
1

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to
give the Customer Assistance Representative:
Your name, address, home and business telephone numbers
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the left top
of the instrument panel
and visible through the windshield.)
0 Dealer name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call the toll-free number listed previously in order to
give your inquiry prompt attention. However,
if you wish to write
Cadillac, write to:
Cadillac Consumer Relations Center
Cadillac Motor Car Division
30009 Van Dyke
PO. Box 9025
Warren, MI 48090-9025
Refer to your Warranty and Owner Assistance Information booklet for
addresses
of Canadian and GM Overseas offices.
When contacting Cadillac, please remember that your concern will likely
be resolved in the dealership, using the dealer’s facilities, equipment and
personnel. That is why
we suggest you follow Step One first if you have a
concern.
CUSTOMER ASSISTANCE FOR THE
HEMNG OR SPEECH IMPMIZED (TDD)
To assist customers who have hearing difficulties, Cadillac has installed
special TDD (Telecommunication Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer
who has access to a TDD
or a conventional teletypewriter (TTY) can
communicate with Cadillac by dialing: 1-800-TDD-CMCC.
(TDD users in
Canada can dial 1-800-263-3830.)
2

Downloaded from www.Manualslib.com manuals search engine --
GM PARTICIPATION IN BBB AUTO
LINE
- ALTERNATm DISPUTE
RESOLUTION PROGRAM*
*This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance
Information booklet. General Motors reserves the right
to change
eligibility limitations and/or to discontinue its participation in this
program.
Both Cadillac and your Cadillac dealer are committed to making sure
you
are completely satisfied with your new vehicle. Our experience has shown
that,
if a situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described
earlier in this section is
very successful.
There may be instances where an impartial third-party can assist
in
arriving at a solution to a disagreement regarding vehicle repairs or
interpretation of the New Vehicle Limited Warranty. To assist
in resolving
these disagreements, Cadillac voluntarily participates
in BBB AUTO
LINE.
BBB AUTO LINE
is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and
automobile manufacturers.
This program is available free of charge to
customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer Satisfaction
Procedure, you may contact the BBB using the toll-free telephone
number, or write them at the following address:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number (VIN), and a statement
of the nature of
your complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
3

Downloaded from www.Manualslib.com manuals search engine We prefer you utilize the Customer Satisfaction Procedure before you
resort to AUTO LINE, but you may contact the
BBB at any time. The
BBB will attempt to resolve the complaint serving as an intermediary
between you and Cadillac. If this mediation is unsuccessful, an informal
hearing will be scheduled where eligible customers may present their case
to an impartial third-party arbitrator.
The arbitrator will make a decision which you may accept or reject.
If you
accept the decision,
GM will be bound by that decision. The entire
dispute resolution procedure should ordinarily take about forty days from
the time you file a claim until a decision is made.
Some state laws may require you to use this program before filing a claim
with a state-run arbitration program or in the courts. For further
information, contact the
BBB at 1-800-955-5100 or the Cadillac Customer
Assistance Center at 1-800-458-8006.
REPORTING SAFETYDEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death,
you should immediately inform the National
Highway Traffic Safety Administration (NHTSA), in addition to notifying
General Motors.
.
If NHTSA receives similar complaints, it may open an investigation, and if
it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or General Motors. --
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to:
NHTSA,
US. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
4

Downloaded from www.Manualslib.com manuals search engine - REPORTING SAFETY DEFECTS TO THE
CANADlAN GOWWMENT
-- If you live in Canada, and you believe that your vehicle has a safety
defect, you should immediately notify Transport Canada, in addition to
notifying General Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETYDEFECTS TO
~- GENERU MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like
this, we certainly hope you’ll notify
us. Please call us at our Consumer
~ ~- Relations Center, 1-800-458-8006, or write:
Cadillac Consumer Relations Center Cadillac Motor Car Division
30009 Van Dyke
PO. Box 9025
Warren, MI 48090-9025
-- In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854
(French). Or, write:
General Motors
of Canada Limited
Customer Assistance Center 1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
SERWCE AND O’WNER PUBLICATIONS
Service manuals, service bulletins, owner’s manuals and other service
literature are available for purchase for all current and many past model
General Motors vehicles. -
__ Toll-free telephone numbers for ordering information:
United States 1-800-551-4123
Canada 1-800-668-5539
5

Downloaded from www.Manualslib.com manuals search engine SERWCE "NU!S
Service manuals contain diagnosis and repair information for all chassis
and body systems. They may be useful for owners who wish to get a
greater understanding of their vehicle.
They are also useful for owners
with the appropriate skill level or training who wish to perform
"do-it-yourself" service. These are authentic General Motors service
manuals meant for professional, qualified technicians.
SERWCE BULLETINS
Service bulletins covering various subjects are regularly sent to a 111 Genera 1
Motors dealerships. GM-monitors product performance in the field. When
service methods are found which promote better service on GM vehicles,
bulletins are created to help the technician perform better service. Service
bulletins may involve any number of vehicles. Some
will describe
inexpensive service; others
will describe expensive service. Some will advise
new or unexpected conditions, and others may help avoid future costly
repairs. Service Bulletins are meant for qualified technicians. In some cases
they refer to service manuals, specialized tools, equipment and safety
procedures necessary
to service the vehicle. Since these bulletins are issued __
throughout the model year and beyond, an index is required and published
quarterly to help identify specific bulletins. Subscriptions are available. You
'.
can order an index at the toll-free numbers listed previously, or ask a GM
dealer to see an index or individual bulletin.
OWNER PUBLICATIONS
Owner's manuals, warranty folders and various owner assistance booklets
provide owners
with general operation and maintenance information.
6