CHEVROLET EXPRESS 1996 1.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after. the maintenance interval. Any
additional information from “Owner Checks and
Services”
or “Periodic Maintenance” can be added on
the following record pages. Also, you should retain all
maintenance receipts. Your owner information portfolio
is
a convenient place to store them.
Maintenance Record
ODOMETER
DATE SERVICED
BY MAINTENANCE PERFORMED
READING
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ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
7-52

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Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED
BY READING
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ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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Downloaded from www.Manualslib.com manuals search engine Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if
you need assistance. This section also tells you how
to obtain service publications and how to report any
safety defects.
This section includes information on:
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The Customer Satisfaction Procedure
Customer Assistance for Text
Telephone (,TTY) Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line -- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service and Owner Publications
Customer Satisfaction Procedure
8-1

Downloaded from www.Manualslib.com manuals search engine Your satisfaction and goodwill are important to your
dealer and Chevrolet. Normally, any concern you may
have with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. Chevrolet
has empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern
to
your complete satisfaction. If your concern has not been
resolved
to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member
of dealer management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service or Parts
Manager, contact the owner of the dealership or the
General Manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern
cannot be resolved by
the dealership without further
help, contact
the Chevrolet Customer Assistance
Center by calling 1-800-222- 1020. In Canada,
contact
GM of Canada Customer Communication
Centre
in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French). For help outside
of
the United States and Canada, call
the following numbers
as appropriate:
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In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4 135
(English) or 1-800-75 1-4 136 (Spanish)
In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the .British
Virgin Islands: 1-800-534-01 22
In all other Caribbean countries: (809) 763- I3 15
In other overseas locations, call GM North American
Export Sales
in Canada at: (905) 644-41 12.

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
0 Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call
us so we can give your inquiry
prompt attention. However,
if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047 Refer
to your Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM Overseas offices.
When contacting Chevrolet, please remember that
your concern will likely be resolved
in the dealership,
using the dealer's facilities, equipment and personnel.
That is why we suggest you follow Step One' first
if
you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Chevrolet by dialing: 1-800-833-CHEV. (TTY users
in
Canada can dial 1-800-263-3830.)
8-3

Downloaded from www.Manualslib.com manuals search engine Chevrolet/Geo Roadside
Assistance Program
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To enhance Chevrolet’s strong commitment to customer
satisfaction, Chevrolet
is excited to announce the
establishment
of the Chevrolet/Geo Roadside Assistance
Center. As the owner
of a 1996 Chevrolet/Geo,
membership in Roadside Assistance
is free. Roadside Assistance
is available
24 hours a day,
365 days a year, by calling 1 -800-CHEV-USA
( 1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems.
If your problem cannot be
resolved over the phone, our advisors have access
to a
nationwide network of dealer recommended service
providers. Roadside membership is free,
however some
services
may incur costs.
Roadside offers two levels
of service to the customer,
Basic Care and Courtesy” Cclre:
0 Toll-free number, 1 -800-CHEV-USA
0 Free towing for warranty repairs
0 Basic over-the-phone technical advice
0 Available dealer services at reasonable costs (ie.,
wrecker services, locksmith/key service, glass
repair, etc.)
ROADSlDE
Cowtesy TM Care PROVIDES:
0 Roadside Basic Care services (as outlined above)
Plus:
FREE Non-Warranty Towing (to the closest dealer
from
a legal roadway)
8-4

Downloaded from www.Manualslib.com manuals search engine 0 FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
0 FREE Flat Tire Service (spare installed on the road)
0 FREE Jump Start (at home or on the road)
0 FREE Fuel Delivery ($5 of fuel delivered on
the road)
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with
the coverage provided by the Bumper to Bumper
New Vehicle Limited Warranty
to eligible purchasers
of 1996 Chevrolet/Geo passenger car and light duty
'trucks. (Please see your selling dealer for details.)
Note:
Courtesy Care is available to Retail and Retail Lease
Customers operating 1996 and newer Chevrolet/Geo
vehicles for a period of 3 years/36,000 miles
(60 000 km),
whichever occurs first. All Courtesy Care services must
be pre-arranged by Chevrolet Roadside or dealer
Service Management.
Basic Care and Courtesy Cure are not part of or
included in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue
Basic Care and Courtesy Care
at any time. For complete
program details, see your Chevrolet/Geo
dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor:
0 Vehicle Identification Number (VIN)
0 License plate number
Vehicle color
0 Vehicle location
Telephone number where you can be reached
0 Vehicle mileage
0 Description of problem
Please refer
to the Roadside Assistance brochure
inside your owner information portfolio for full
program details.
8-5

Downloaded from www.Manualslib.com manuals search engine Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer
to the
separate brochure provided by
the dealer or call
1-800-268-6800 for emergency services.
Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered
in conjunction with the
coverage provided
by the Bumper to Bumper New
Vehicle Limited Warranty to retail purchasers
of
1996 Chevrolet/Geo passenger cars and light duty
trucks (please see your selling dealer for details).
Courtesy Transportation includes:
0 One way shuttle ride for any warranty repair
0 Up to $30 maximum daily vehicle rental allowance
Up to $30 maximum daily cab, bus or other
completed during
the same day.
for any overnight warranty repair up to five days,
OR
transportation allowance in lieu of rental for any
overnight warranty repair up
to five days, OR
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Up to $10 daily fuel allowance for rides provided by
another person (i.e., friend, neighbor, etc.) in lieu of
rental for any overnight warranty repair up to five days.
Note:
All Courtesy Transportation arrangements will
be administered by your Chevrolet/Geo dealer
service management. Claim amounts should reflect
all actual costs.
Chevrolet/Geo Courtesy Transportation is not part
of the Bumper to Bumper New Vehicle Limited
Warranty. Chevrolet/Geo reserves the right to make
any changes or discontinue Courtesy Transportation
at any time without notification.
For additional program details, contact your
Chevrolet/Geo dealer.
In Canada, please consult your
GM dealer for
information
on Courtesy Transportation.
Some state insurance regulations make
it impractical to
rent vehicles
to people under 21 years of age. If you are
under
21 and have difficulty renting a vehicle, Chevrolet
will reimburse up
to $30/day for documented
transportation
you receive.
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