ESP CITROEN C5 AIRCROSS 2020 Handbook (in English)
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18
Media
QUESTIONRESPONSESOLUTION
Playback of my USB memory stick starts only 
after a
  very long wait (around 2   to 3   minutes).Some files supplied with the memory stick 
may greatly slow down access to reading 
the memory stick (multiplication by 10
  of the 
catalogue time). Delete the files supplied with the memory stick 
and limit the number of sub-folders in the file 
structure on the memory stick.
Some information characters in the currently 
playing media are not displayed correctly. The audio system does not display some types 
of characters.Use standard characters to name tracks and 
folders.
Playback of streaming files does not start. The connected device does not automatically  launch playback.Start playback from the device.
Names of tracks and playing time are not 
displayed on the audio streaming screen. The Bluetooth profile does not allow the 
transfer of this information. 
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Settings
QUESTIONRESPONSESOLUTION
When changing the setting of treble and bass, 
the ambience is deselected.
When changing the ambience setting, the 
treble and bass settings are reset. The selection of an ambience setting imposes 
the settings for treble and bass and vice versa.
Modify the treble and bass or ambience 
settings to obtain the desired musical 
ambience.
When changing the balance setting, 
distribution is deselected.
When changing the distribution setting, the 
balance setting is deselected. The selection of a
  distribution setting imposes 
the balance settings and vice versa. Modify the balance setting or the distribution 
setting to obtain the desired sound quality.
There is a
  difference in sound quality between 
the different audio sources. To allow for optimal listening quality, the 
audio settings can be tailored to different 
sound sources, which can generate audible 
differences when changing source.Check that the audio settings are adapted 
to the sources listened to. Adjust the audio 
functions to the middle position.
When the engine is off, the system switches off 
after several minutes of use.
When the engine is switched off, the system's 
operating time depends on the state of charge of 
the battery.
The switch-off is normal: the system automatically 
goes into energy economy mode and switches off 
to maintain an adequate charge in the battery.Start the engine to increase the charge of the 
battery. 
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2
The touch screen is of the "capacitive" 
type.
To clean the screen, use a  soft, non-
abrasive cloth (e.g. spectacles cloth) with 
no additional product.
Do not use sharp objects on the screen.
Do not touch the screen with wet hands.
Certain information is displayed permanently 
in the side bars or in the upper bar of the touch 
screen (depending on equipment):
-
 
R
 eminder of the air conditioning information 
(depending on version), and direct access to 
the corresponding menu.
-
 
G
 o directly to the selection of the audio 
source, to the list of radio stations (or list of 
titles depending on the source).
-
 
G
 o to the "Notifications" of messages, 
emails, map updates and, depending on the 
services, the navigation notifications.
-
 
G
 o to the settings for the touch screen and 
the digital instrument panel. Selection of the audio source (depending on 
equipment):
-
 
F
 M/DAB/AM radio stations (depending on 
equipment).
-
 
T
 elephone connected via Bluetooth and 
Bluetooth multimedia broadcast (streaming).
-
 
U
 SB memory stick.
-
 
M
 edia player connected via the auxiliary 
socket (depending on equipment).
-
 
C
 D player (depending on equipment).
-
 V
ideo (depending on equipment).Using the "Settings" menu, create a
  profile 
for just one person or a   group of people 
with common interests, with the possibility 
of entering a
  multitude of settings (radio 
presets, audio settings, navigation history, 
contact favourites, etc.); these settings are 
taken into account automatically.
In very hot conditions, the volume may 
be limited to protect the system. It may go 
into standby (screen and sound off) for at 
least 5
 
minutes.
The return to normal takes place when 
the temperature in the passenger 
compartment has dropped.
Steering mounted controls
Voice commands :
This control is located on the 
steering wheel or at the end of the 
lighting control stalk (depending on 
equipment).
Short press, system voice 
commands.
Long press, smartphone voice 
commands via the system.
Increase volume. 
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Press "OK" to confirm.
Radio reception may be affected by the 
use of electrical equipment not approved 
by the Brand, such as a
  USB charger 
connected to the 12
  V socket.
The exterior environment (hills, buildings, 
tunnels, basement car parks, etc.) 
may block reception, including in RDS 
mode. This behaviour is normal in the 
propagation of radio waves and does not 
indicate any failure of the audio system.
Presetting a station
Select a  radio station or frequency.
(refer to the corresponding section)
Press " Presets ".
Make a
  long press on one of the 
buttons to preset the station.
Changing waveband
Press Radio Media  to display the 
primary page.
To change the waveband, press "Band…" 
displayed at the top right of the screen.
Activating/Deactivating RDS
Press Radio Media  to display the 
primary page.
Press the " OPTIONS" button to go to the 
secondary page.
Select "Radio settings ".
Select " General ".
Activate/deactivate " Station 
tracking ".
Press " OK" to confirm.
RDS, if activated, allows you to continue 
listening to the same station by automatic 
retuning to alternative frequencies. However, 
in certain conditions, coverage of an RDS 
station may not be assured throughout the 
entire country as radio stations do not cover 
100% of the territory. This explains the loss 
of reception of the station during a
  journey.
Displaying text information
The "Radio Text" function allows 
information transmitted by the radio 
station and related to the station or the 
song playing to be displayed. Press Radio Media
 to display the 
primary page.
Press the " OPTIONS" button to go to the 
secondary page.
Select "Radio settings ".
Select " General ".
Activate/deactivate " Display radio 
text ".
Press " OK" to confirm.
Playing TA messages
The TA (Traffic Announcement) function 
gives priority to TA alert messages. 
To operate, this function needs good 
reception of a
  radio station that carries 
this type of message. While traffic 
information is being broadcast, the current 
media is automatically interrupted so that 
the TA message can be heard. Normal 
play of the media previously playing is 
resumed at the end of the message.
Select " Announcements ".
Activate/Deactivate " Traffic 
announcement ".
Press " OK" to confirm.
. 
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DAB (Digital Audio 
Broadcasting) radio
Terrestrial Digital Radio
Digital radio provides higher quality sound.
The different "multiplexes/ensembles" 
offer a  choice of radio stations arranged in 
alphabetical order.
Press Radio Media  to display the 
primary page.
Press "Band…" at the top right of the screen to 
display the " DAB" waveband.
DAB-FM tracking
"DAB" does not cover 100% of the 
te r r i to r y.
When the digital radio signal is poor, 
"DAB-FM auto tracking" allows you to 
continue listening to the same station, 
by automatically switching to the 
corresponding FM analogue station (if 
there is one).
Press Radio Media  to display the 
primary page.
Press the " OPTIONS" button to go to the 
secondary page. Select "
Radio settings ".
Select " General ".
Activate/deactivate " FM- DAB 
tracking ".
Activate/deactivate " Station 
tracking ".
Press " OK".
If "DAB-FM auto tracking" is activated, 
there may be a   difference of a   few 
seconds when the system switches to 
"FM" analogue radio with sometimes 
a   variation in volume.
Once the digital signal quality is restored, 
the system automatically changes back 
to " DA B ".
If the "DAB" station being listened to is not 
available on FM (" DAB- FM" option greyed 
out), or "DAB-FM auto tracking" is not 
activated, the sound will cut out while the 
digital signal is too weak.
Media
USB socket
Insert the USB memory stick in the USB socket 
or connect the USB device to the USB socket 
using a
 
suitable cable (not supplied).
To protect the system, do not use a
  USB 
hub.
The system builds playlists (in temporary 
memory), an operation which can take from 
a
  few seconds to several minutes at the first 
connection.
Reduce the number of non-music files and the 
number of folders to reduce the waiting time.
The playlists are updated every time the 
ignition is switched off or a
  USB stick is 
connected. The lists are memorised: if they are 
not modified, the subsequent loading time will 
b e s h o r t e r. 
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Navigation
QUESTIONRESPONSESOLUTION
The route calculation is not successful. The guidance criteria may be in conflict with 
the current location (exclusion of toll roads on 
a
  toll road).Check the route settings in the "Navigation" 
menu.
The POIs do not appear. The POIs have not been selected.Select the POIs in the list of POIs.
The audible warning of "Danger zones" does 
not work. The audible warning is not active or the volume 
is too low.Activate the audible warning in the "Navigation" 
menu and check the voice volume in the audio 
settings.
The system does not suggest a
  detour around 
an incident on the route. The guidance criteria do not take account of 
TMC messages.Select setting for the "Traffic info " function in 
the list of route settings (Without, Manual or 
Automatic).
I receive a "Danger zone" alert which is not on 
my route. Other than navigation instructions, the system 
announces all "Danger zones" positioned in 
a
  cone located in front of the vehicle. It may 
provide an alert for "Danger zones" located on 
nearby or parallel roads. Zoom in on the map to see the exact position 
of the "Danger zone". Select "On the route" to 
no longer receive alerts other than navigation 
instructions or to reduce the time for the 
announcement.
Certain traffic jams along the route are not 
indicated in real time. On starting, it is several minutes before the 
system begins to receive the traffic information.Wait until the traffic information is being 
received correctly (display of the traffic 
information icons on the map).
In certain countries, only major routes 
(motor ways, etc.) are listed for the traffic 
information. This is per fectly normal. The system is 
dependent on the traffic information available.
. 
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Radio
QUESTIONRESPONSESOLUTION
The reception quality of the tuned radio station 
gradually deteriorates or the stored stations are 
not working (no sound, 87.5
  MHz is displayed, 
e t c .) . The vehicle is too far from the transmitter of 
the station or no transmitter is present in the 
geographical area.
Activate the "RDS" function by means of the 
short-cut menu to enable the system to check 
whether there is a
  more power ful transmitter in 
the geographical area.
The environment (hills, buildings, tunnels, 
basement car parks, etc.) blocks reception, 
including in RDS mode. This phenomenon is normal and does not 
indicate a
  failure of the audio equipment.
The aerial is absent or has been damaged (for 
example when going through a
  car wash or into 
an underground car park). Have the aerial checked by a
  dealer.
The altitude is not displayed.
On starting, the initialisation of the GPS may 
take up to 3   minutes to receive more than 
4
 
 satellites correctly.
Wait until the system has started up completely 
so that there is GPS coverage by at least 
4
 
 satellites.
Depending on the geographical environment 
(tunnel, etc.) or the weather, the conditions of 
reception of the GPS signal may vary. This behaviour is normal. The system is 
dependent on the GPS signal reception 
conditions.
My navigation is no longer connected. During start-up and in certain geographical 
areas, the connection may be unavailable.Check that the connected ser vices are 
activated (settings, contract). 
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36
Settings
QUESTIONRESPONSESOLUTION
When changing the setting of treble and bass, 
the ambience setting is deselected.
When changing the ambience setting, the 
treble and bass settings are reset. The selection of an ambience setting imposes 
the settings for treble and bass and vice versa.
Modify the treble and bass or ambience 
settings to obtain the desired musical 
ambience.
When changing the balance setting, 
distribution is deselected.
When changing the distribution setting, the 
balance setting is deselected. The selection of a
  distribution setting imposes 
the balance settings and vice versa. Modify the balance setting or the distribution 
setting to obtain the desired sound quality.
There is a
  difference in sound quality between 
the different audio sources. To allow for optimal listening quality, the 
audio settings can be tailored to different 
sound sources, which can generate audible 
differences when changing source.Check that the audio settings are adapted to 
the sources listened to. It is recommended that 
the audio settings (Bass:, Treble:, Balance:) 
be adjusted to the middle position, select the 
"None" musical ambience and set the loudness 
correction to the "Active" position in CD mode 
or to the "Inactive" position in radio mode.
When the engine is off, the system switches off 
after several minutes of use.
When the engine is switched off, the system's 
operating time depends on the state of charge of 
the battery.
The switch-off is normal: the system automatically 
goes into energy economy mode and switches off 
to maintain an adequate charge in the battery.Start then vehicle's engine to increase the 
charge of the battery.
The date and time cannot be set. Setting of the date and time is only available 
if the synchronisation with the satellites is 
deactivated.Settings menu/Options/Time-Date setting. 
Select the "Time" tab and deactivate the "GPS 
synchronisation" (UTC). 
CITROËN Connect Nav