DODGE DURANGO 2020 Vehicle Warranty

Page 111 of 270

Tire Manufacturer Contact Information
CountryCompany AddressTelephone Number
ARGENTINA Geveco S.A.Av. Triunvirato 3460, Capital
Federal 1427, Buenos Aires, ARGENTINA +54114 555 4050
AUSTRALIA Sumitomo Rubber Australia
Pty Ltd 32 Riverside Road, Chipping
Norton, NSW. 2170,AUSTRALIA +61 2 8774 2905
BAHRAIN International Tire Centre P.O. BOX 47036, Doha,
QATAR+974 40157001
BRAZIL Sumitomo Rubber Do Brasil
Ltda. Rua Euripedes Garcez do
Nascimento, 523- Ahu,Curitiba Parana, CEP: 80540-280, BRAZIL +55 41 3060 9250
CANADA Sumitomo Rubber North
America, Inc. 8656 Haven Avenue, Rancho
Cucamonga, CA 91730, USA +1 800 723 2553
CHILE Neumaticos del Pacifico Carlos Salas Herrera N°4165
Conchali, Santiago, CHILE +562 734 4900
CHINA Sumitomo Rubber (China),
Ltd. Riverside Industrial Park,
Jiangsu Province Changshu
Economic Development Zone, P.R. CHINA +86 512 5269 0502
COLOMBIA Com. De Llantas Unidas Zona Franca del Pacífico,
Carretera Yumbo - AeropuertoKm. 6, COLUMBIA +57 2 2802000
FALKEN TIRE CORPORATION
11 0

Page 112 of 270

CountryCompany AddressTelephone Number
COSTA RICA FanastContiguo al parqueo de
Hipermás, San Sebastian -
P.O. Box 912-1000 San José, COSTA RICA +506 2227 1111
ECUADOR Sumitomo Corp. Del Ecuador Av. Amazonas 4080 Y
Naciones Unidas, Edif. PuertaDel Sol Torre A - Piso 7, ECUADOR +593 22261751
EGYPT BARAKAT BROTHERS
COMPANY 6ST Toot Ankh Amoon,
Samoha, Alexandria, EGYPT +20 2 034205353
FRANCE Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
GERMANY Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
GREAT BRITAIN Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
IRAN Nagina Marketing FZCO P.O. BOX 2131, Dubai, UAE +98 971 4 3327701
ISRAEL Autoluxe Tires (Israel) LTD. 25 Hamelacha Street,Park
Afeq,rRosh Haayin, 48091,ISRAEL +972 3 90296
IRAQ DIJLAT AL-KHAIR for General
trading Ltd. Khanaqa market (commercial
center), 1st floor, flat No.2, Sulaymaniyah, IRAQ +964 7901946744
ITALY Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
FALKEN TIRE CORPORATION
111

Page 113 of 270

CountryCompany AddressTelephone Number
JAPAN Sumitomo Rubber Industry,
LT D 3-6-9 Wakinohama-cho,
Chuo-ku, Kobe, Hyogo 651-0072, JAPAN +81 78 265 5626
JORDAN Jarash Trading Co. P.O. BOX 621100, AMMAN
11162, JORDAN +962 6 4637290
KUWAIT Al Ghannam Tires Center CO.
WLL P.O. BOX 26191,
SAFAT,13122, KUWAIT +965 24830915
LEBANON PROLACHalat Naher Ibrahim, Beirut,
LEBANON +961 9 478170
LIBYA AL SUHOULPO Box 70786 Tripoli, LIBYA +218 21 360 61 88
MEXICO TBC de Mexico, S.A. d C.V. Eje 114 No.150, Zona
Industrial San Luis Potosi,
S.L.P. C.P. 78395, MEXICO +1 800 288 5526
MOROCCO Pnuematique Ennor DERB MOULAY CHRIF - N
176/178 - BD, IBNOU ELOUANAN - HAYMOHAMMADI,
CASABLANCA, MOROCCO +212 522628303
NEW ZEALAND O.T.R. International (NZ) Ltd 415 East Tamaki Road, PO
Box 51110 Pakuranga,
Auckland, NEW ZEALAND +64 09 272 1830
OMAN Oman Gulf Enterprises P.O. BOX 421, POSTAL
CODE : 118, Al Hamriya,SULTANATE OF OMAN +968 24787815
PERU Lima Caucho S.A. Carretera Central N 349 Km.1
Santa Anita, Lima 43, PERU +51 1 317 0500
FALKEN TIRE CORPORATION
11 2

Page 114 of 270

CountryCompany AddressTelephone Number
POLAND Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
QATAR International Tire Centre P.O. BOX 51, DOHA, QATAR +974 40157001
SAUDI ARABIA Al Howail GroupP.O. Box 7580, Damman
31472, SAUDI ARABIA +966 3 8091796
SOUTH AFRICA Stamford Tyres (Africa) (Pty)
Ltd 8 Ferrule Avenue, Montague
Gardens, 7441 Cape Town, SOUTH AFRICA +27 21 790 1302
SPAIN Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
TURKEY Abudulkadir Özcan Otomoti Kazım karabekir Cad. Özcan
Plaza No:124, 06060 Dişkapı,
Ankara, TURKEY +90 0312 3093030
UAE Wolfe Tyres Batteries and
Accessories LLC P.O. BOX 325, AL Gurg Tower
No:1, Baniyas Road, Deira Creek, Dubai- UAE + +971 4 3378731
UNITED STATES Sumitomo Rubber North
America, Inc. 8656 Haven Avenue, Rancho
Cucamonga, CA 91730, USA +1 800 723 2553
YEMEN Bin Sharaf Tire Trading Ring Road, Sana’a,
REPUBLIC OF YEMEN +967 1265300
FALKEN TIRE CORPORATION
11 3

Page 115 of 270

NOTES
FALKEN TIRE CORPORATION11 4

Page 116 of 270

GENERAL TIRE
GENERALTIRE
LIMITED WARRANTY FORORIGINAL EQUIPMENT PASSENGER
CAR AND LIGHT TRUCK TIRES(Including SPECIALSPARETires)
This booklet alsoincludes important safetywarnings.
ELIGIBILITY
ThisLimited Warranty andAdjustment Policyapplies tothe original
owner ofnew General brandpassenger andlight truck (LT)tires thatare
the new vehicle original equipment tiresbearing theGeneral brandname
and D.O.T. Ti reIdentification, operatedinnormal service, andused on
the same vehicle onwhich theywere originally installedaccording
to the
vehicle manufacturer ’s recommendations.
Tire(s) onany vehicle registered andnormally operatedoutsidethe
United StatesandCanada areexcluded fromeligibility underthis
Limited Warranty andAdjustment Policy.
WHATISTHE ADJUSTMENT POLICY ANDHOW LONG ISIT
APPLICABLE?
BASIC COVERAGE:
Eligible Ti re sare covered bythis Limited Warranty andAdjustment
Policy foramaximum of72 months fromthedate ofpurchase, deter-
mined bythe new vehicle registration dateornew vehicle salesinvoice
showing dateofpurchase.
Where toGo forWarranty eplacement: Contactthevehicle dealer
from where youpurchased thevehicle todetermine theeligible
warrantycoverage foryour tiresandwhere toproceed fromthere.
Free Replacement Period:Ifan eligible General brandpassenger orlight
truck tirebecomes

unserviceable fromacondition otherthanthose listed
under Section 3during thefirst 12months orfirst 2/32 ndsofan inch
(1.6 mm) oftread wear(whichever comes

 first) itwill bereplaced witha
comparable newGeneral brandtireFREE OFCHARGE, including
mounting andbalancing. Ownerpaysallapplicable taxes.
Temporary SpareTires:ThisPolicy alsoextends tothe original ownerof
the General brandTemporary SpareTir
ethat was originally equippedby
the vehicle manufacturer asatemporary sparetirebearing aGeneral
11 5

Page 117 of 270

•Road Hazard: Any General tire with road hazard damage. This
includes, but is not limited to: cuts, snags, punctures, bruises, and
impact breaks.
• Ride/Vibration: Any ride/vibration complaint after the first 2/32 nds
(1.6 mm) of an inch of tread wear or 12 months of service, whichever
comes first. 
GENERAL
TIR(
D.O.T.serialnumber.AneligibleTemporarySpareTireunderthisPolicy
musthavebeenoperatedinnormalservice,usedonthesamevehicleon
whichtheywere originally installedaccording tothe vehicle manufac-
turer ’s recommendations,
ThisPolicyisforamaximumperiodof72monthsfromdateofpurchase,
determined bythenew vehicle registration dateornew vehicle sales
invoice showing datepurchased.
If aTemporary SpareTirebecomes

unserviceable fromacondition other
than those listed inSection 3,during thefirst 1/32 nd(0.8 mm) oftread
wear, thenitwill bereplaced withacomparable newGeneral brand
Temporary SpareTireFREE OFCHARGE, includingmounting and
balancing. Theowner paysallapplicable taxes.
After this“Free Replacement Policy”foryour Temporary SpareTire
expires,

 no adjustment willbemade.
After theFree Replacement Period:
The tire(except temporary sparetire)may stillbeeligible forapro rated
replacement for72 months fromdateoforiginal purchase untilthetread is
worn down tothe tread wearindicators (2/32ndsofan inch or1.6 mm of
tread remaining.) Ifan eligible tirebecomes unserviceable underthe
stipulations ofthis Limited Warranty andAdjustment policy

it will be
replaced charging theowner apro-rated amount.Ownerpaysall
applicable taxesáincluding 'FEFSBM &YDJTF 5BY

F.E.T.),mounting and
balancing charges.
The replacement tireprice willbedetermined bymultiplying the
percentage ofthe usable treadworn bythe Dealers SellingPrice
(excluding allapplicable taxes)atthe time ofthe adjustment. Theusable
tread isthe original treaddown tothe tread wearindicators (2/32ndsof
an inch or1.6 mm oftread remaining.)
WHAT ISNOT COVERED BYTHIS LIMITED WARRANTY
THE FOLLOWING ARENOT COVERED:
11 6

Page 118 of 270

•Repairs: If a tire is returned under complaint and the reason for the
tire’s disablement is in any way associated with a repair, or with the
situation that led to the repair, the manufacturer ’s warranty is
invalidated.
• Mileage: Tread wear out up to a predetermined mileage is not covered
under this policy.
• Improper operation or maintenance: This includes, but is not limited
to, effects caused by:
ä Improper tireinflation and/orimproper load/speed practices:
These practices cancause excessive operational temperatures and
stresses thatexceed thetire’s capabilities.
ä Improper orinsufficient tirerotation
ä Improper vehiclealignment
ä Damage dueto:
– Rim irregularities orrim damage
– Snow chains
– Vehicle mechanical problems,includingbrakeproblems, and
vehicle wheelalignment
– Extreme temperature exposure
– Negligent

and abusive drivingsuchastire spinning, orracing;
– Improper tirestorage
– Automotive accident
– Chemical corrosionorfire
– Use contrary tothe vehicle manufacturer ’s tirerecommenda-
tions
– Misuse ormisapplication
• Improper Mounting or Demounting
• Alteration: such as, but not limited to, adding a white inlay on
blackwall, tread regrooving, tire truing or siping, or adding sealant
materials to the tire.
• Weather checking/cracking: Not covered after 48 months from the
date of purchase.
• Failure to observe safety and maintenance precautions set forth in
the Safety Warning Section.
GENERAL TIRE
11 7

Page 119 of 270

ATTENTION AUTHORIZED DEALERS:
CTNA RESERVES THE RIGHT TO THE FINAL INSPECTION DECI-
SION FOR ALL RETURNED TIRES ON CONDITIONS UNDER THIS
SECTION.
THIS LIMITED WARRANTY AND POLICY IS MADE IN LIEU OF
ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. CTNA EXPRESSLY
DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. SOME U.S. STATES AND/OR CA-
NADIAN PROVINCES DO NOT PERMIT SUCH A LIMITATION;
FOR THOSE U.S. STATES AND/OR CANADIAN PROVINCES, ANY
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO,
ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF
THIS WRITTEN LIMITED WARRANTY. SOME U.S. STATES
AND/OR CANADIAN PROVINCES DO NOT ALLOW LIMITA-
TIONS ON THE DURATION OF AN IMPLIED WARRANTY, SO THE
ABOVE MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY LAW, CTNA DISCLAIMS LlABIL-
ITY FOR ALL CONSEQUENTIAL AND INCIDENTAL DAMAGES.
THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY ARE
THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF WAR-
RANTY. SOME U.S. STATES AND/OR CANADIAN PROVINCES DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM U.S. STATE TO STATE
AND/OR CANADIAN PROVINCE TO PROVINCE.
THIS IS THE ONLY EXPRESS WARRANTY MADE BY CTNA. NO
CTNA EMPLOYEE, RETAILER, OR DEALER HAS THE AUTHORITY
TO MAKE ANY WARRANTY, REPRESENTATION, PROMISE OR
AGREEMENT ON BEHALF OF CTNA EXCEPT AS EXPRESSLY
WRITTEN IN THIS LIMITED WARRANTY AND ADJUSTMENT
POLICY.
GENERAL TIRE11 8

Page 120 of 270

IN OBSERVANCE OF U.S. FEDERAL LAW, THIS LIMITED WAR-
RANTY AND ADJUSTMENT POLICY HAS BEEN DESIGNATED A
“LIMITED WARRANTY”. CTNA DOES NOT INTEND TO REPRE-
SENT THROUGH THIS LIMITED WARRANTY AND ADJUSTMENT
POLICY THAT TIRE FAILURES CAN OR CANNOT HAPPEN.
CTNA’S OBLIGATIONS
Contact the vehicle dealer from where you purchased the vehicle. Your
tires may be covered under the vehicle manufacturer ’s limited warranty.
If not, this CTNA Policy applies and replacement of Eligible Tires can be
made by any vehicle dealer authorized to handle General brand tire
adjustments or a General brand authorized dealer (“Authorized Dealer”).
CTNA will replace the tire pursuant to the terms of this Limited Warranty
and Adjustment Policy. Tires that are replaced under an adjustment basis
under this Limited Warranty and Adjustment Policy become the property
of CTNA.
OWNER’S OBLIGATIONS
To make an eligible claim under this Limited Warranty and Adjustment
Policy, the owner must present a claim with the tire to an Authorized
Dealer. For the nearest Authorized Dealer, consult the Yellow Pages, the
General brand internet address, or the 800 telephone numbers shown on
the back of this Limited Warranty and Adjustment Policy. Owner must
present new vehicle registration form or new vehicle sales invoice
indicating the date of purchase. Owner will be required to sign the CTNA
Limited Warranty Claim Form or dealer replacement sales receipt.
Owner is responsible for paying all applicable taxes set forth under this
Limited Warranty and Adjustment Policy. Owner is also responsible for
paying local tire disposal fees and any parts or service regardless of
mileage or months of service. This includes payment for tire rotation,
alignment, towing, road service, valve stems and tire repairs. Owner is
responsible for maintaining proper tire air pressure and for proper
maintenance of the tire.
GENERAL TIRE
11 9

Page:   < prev 1-10 ... 71-80 81-90 91-100 101-110 111-120 121-130 131-140 141-150 151-160 ... 270 next >