service DODGE DURANGO SRT 2019 Vehicle Warranty

WARNING!
Improper storage can damage your tires in ways that may not be
visible and can lead to a failure resulting in serious personal injury
or death.
The spare tire in your vehicle is intended to be used as a spare when
needed. The spare tire carrier is not intended to be used for long term
storage, except for “temporary use” tires. For more information, see
“Your Spare Tire” and “Radial Tire Rotation” in this manual.
TIRE SERVICE CUSTOMER SATISFACTION
Normal tire maintenance and Limited Warranty services are available at
locations across the U.S.A. and Canada. For more information, visit us on
the internet at
www.bridgestonetire.com, or please call the Technical
Service Department:
U.S.A.: 800-356-4644 or Canada: 800-267-1318 .
Additional information on the care and service of automobile and light
truck tires is available from the following organizations:
Rubber Manufacturers Association 1400 K Street, N.W. Washington, DC
20005-2403
www.rma.org
Rubber Association of Canada 2000 Argentia Road, Plaza 4, Suite 250
Mississauga, Ontario L5N 1W1
www.rubberassociation.ca
TIRE REGISTRATION
Registration of your tires is an important safety precaution since it
enables the manufacturer to notify you in the event of a recall. When you
purchase replacement tires, the retailer will provide a registration card on
which the tire identification numbers have been recorded; fill in your
name and address on the card and mail it promptly. Some retailers may
submit the registration for you. You do not need to register tires which
come as original equipment on new vehicles—the vehicle and tire
manufacturers handle that for you.
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The vehicle or TPMS manufacturer may advise checking the TPMS
regularly to confirm it is in working order. In addition, a new pressure
sensor, certain components, or reprogramming may be necessary when a
tire is serviced. Consult your vehicle owner ’s manual, vehicle manufac-
turer, or a Bridgestone Firestone Run-Flat Certified Retailer for questions
regarding TPMS operation and service.
RUN-FLAT OR LOW TIRE PRESSURE OPERATION
WARNING!
Serious personal injury or death may result from a tire failure or
accident due to improper run-flat or low tire pressure operation.
Read and follow the instructions below, and the other maintenance
and safety recommendations elsewhere in this manual.
General Instructions
The Tire Pressure Monitoring System (TPMS) required in your vehicle
may have different methods of alerting you when your tire has lost
inflation pressure. The international standard for the definition of run-flat
operation is pressure at or below 10 psi (70 kPa); however, some vehicle
manufacturers may have established a different pressure limit. Consult
your vehicle owner ’s manual for the details of your TPMS. Once the
TPMS has indicated that a tire has reduced inflation pressure, the run-flat
mode of operation has commenced. During this phase of operation,
please follow these instructions:
• Reduce speed as much as safely and reasonably possible; do not
exceed 50 mph (80 km/h).The greater the speed, the less distance the
tire can travel.
• Avoid abrupt or aggressive acceleration, braking, or cornering ma-
neuvers as much as safely and reasonably possible. Pot holes and
other road hazards should be avoided. Careful driving limits potential
damage to the tire, wheel, and vehicle.
• Proceed to a safe and convenient location for tire service as soon as
possible. Take note of your mileage; your operation distance is limited.
See Distance—How Far You Can Drive,” the next section in this
manual.
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•If an unusual vibration or vehicle handling difficulty arises, stop
driving as soon as safely and reasonably possible. The tire may be
about to suddenly fail. Release the accelerator and gradually reduce
speed. The tire will need to be replaced before proceeding.
• If towing a trailer, stop driving as soon as safely and reasonably
possible. In this condition, it is potentially dangerous to operate a
vehicle/trailer combination. If possible, disconnect the trailer and
proceed as noted above. Do not continue to tow any trailer until proper
tire service or replacement has been performed.
• Do not touch a tire recently run-low or run-flat (it may be very hot).
Allow the tire to cool before handling.
DISTANCE—HOW FAR YOU CAN DRIVE
Factors affecting run-flat or low tire pressure operating distance include
vehicle speed, load, and maneuvering; the amount of inflation pressure
loss; the extent of any tire damage; and ambient temperature.
The tire may be marked on the sidewall with run-flat or low tire pressure
operating speed and/or distance limitations, which vary by tire design
and vehicle application (consult your vehicle owner ’s manual). By
international standard, RFT tires have a baseline limitation in run-flat
mode of the following:
Maximum Speed: 50 mph (80 km/h)
Maximum Distance: 50 miles (80 km)
NOTE:
•Maximum distance values are determined under controlled condi-
tions, which may vary in actual use.
• Your mileage capability may be less, or more, depending on your
specific operating conditions.
• If in doubt, do not exceed the 50 mile (80 km) limitation.
• Seek tire service as soon as possible to minimize tire damage.
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SPECIAL SERVICE AND REPAIR ISSUES
Run-Flat Certified Retailers
Because of the advanced technology and design of RFT tires and the
required tire pressure monitoring systems (TPMS), Bridgestone Firestone
Run-Flat Certified Retailers are specially trained to sell and service RFT
tires.
Run-Flat Certified Retailers have the necessary equipment and are
specially trained to properly mount and demount RFT tires and to handle
TPMS devices.Conventional mounting equipment may irreparably
damage RFT tires and an improper repair is unsafe and will void the
Limited Warranty. Accordingly, it is important to go to a Bridgestone
Firestone Run-Flat Certified Retailer for tire maintenance and replace-
ment.
Call toll-free 1-877-BFS-4RFT or, 877-237-4738 or visit
www.bridgestonetire.comto locate the nearest Bridgestone Firestone
Run-Flat Certified Retailer.
Inspection after Run-Flat or Low Pressure Operation
Following run-flat or low tire pressure operation, or in the event of any
other tire damage or unusual condition, it is very important to obtain a
proper and complete tire evaluation as soon as possible.
Rotation
Follow the vehicle manufacturer ’s recommendations, or rotate every
5,000 miles per the recommendations in this manual (see “Radial Tire
Rotation”). In some cases, TPMS devices require reprogramming with
each tire rotation.
RFT Tire Replacement
Do not replace or mix RFT tires with conventional tires, unless on an
emergency/temporary basis. Conventional tires do not have run-flat
capability and the handling characteristics of the vehicle with these tires
may be different. If a conventional tire is used on an emergency/
temporary basis, verify that its size, load capacity, inflation pressure, and
speed rating specifications meet the requirements of the vehicle. Replace
any conventional tire with the proper RFT tire as soon as possible.
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DOT Symbol and Tire Identification Number:The “DOT” symbol
constitutes a certification that the tire conforms to applicable U.S.
Department of Transportation motor vehicle safety standards (for tires).
Following the “DOT” symbol is the tire identification number, also
known as the DOT serial number or code. For example:
(a) DOT Symbol (d) Tire Manufacturer ’s Code
(b) Manufacture Plant Code (e) Week of Production (01-52)
(c) Tire Size Code (f) Year of Production (last two digits
of year)
* For tires produced from 2000-on. In the example above, the tire was
produced in the 18th week of 2000. For tires produced prior to 2000, there
is one digit in group (f) which identifies the last digit of the year of
production, i.e. “329” would likely signify the 32nd week of 1999, but
could possibly signify the 32nd week of 1989. If in doubt, consult a
qualified tire service professional.
The DOT symbol and tire identification number can be found on at least
one sidewall near the wheel. The other sidewall may have a partial serial
code that excludes (e) and (f) above.
Maximum Load and Inflation: The maximum load and maximum
inflation pressure is marked on each sidewall in metric and English units.
For example:
MAX LOAD 685 kg (1,510 lbs) AT 240 kPa (35 psi) MAX PRESS
NOTE: The load and inflation values marked on the tire sidewall are
maximum permissible values for the tire only. Never assume that these
values are the actual maximum load capacity or recommended tire
pressure values for your vehicle. See “Tire Inflation Pressure,” “Tips for
Safe Tire Inflation,” and “Tips for Safe Loading” in this manual.
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Ply Composition and Materials:The actual number of plies in the
sidewall and tread area and the generic name(s) of their cord material(s)
are marked on at least one sidewall. For example:
• TREAD 2 PLY POLYESTER + 2 STEEL
• SIDEWALL 2 PLY POLYESTER
Radial: Radial ply tires will have the word radialon at least one
sidewall. An “R” in the tire size designation also indicates radial ply
construction.
Tubeless or Tube Type: Tires are marked as either “tubeless” or “tube
type,” whichever is applicable, on at least one sidewall.
UNIFORM TIRE QUALITY GRADING
The Uniform Tire Quality Grading (“UTQG”) standards are intended to
assist you in making an informed choice in your purchase of passenger
car tires by providing information indicating relative performance of
these tires in the areas of tread wear, wet braking traction (straight-
ahead), and temperature resistance. All passenger car tires must conform
to federal safety requirements in addition to these grades.
Treadwear
The treadwear grade is a comparative rating based on the wear rate of the
tire when tested under controlled conditions on a specified government
test course. For example, a tire graded 150 would wear one and one half
(1 1/2) times as well on the government course as a tire graded 100. The
relative performance of tires depends upon the actual conditions of their
use, however, and may depart significantly from the norm due to
variation in driving habits, service practices and differences in road
characteristics and climate.
Traction
The traction grades, from highest to lowest, are AA, A, B, and C. Those
grades represent the tire’s ability to stop on wet pavement as measured
under controlled conditions on specified government test surfaces of
asphalt and concrete. Warning: The traction grade assigned to a tire is
based on straight-ahead braking traction tests, and does not include
acceleration, cornering, hydroplaning, or peak traction characteristics.
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LIMITED WARRANTY
ORIGINAL EQUIPMENT
PASSENGER AND LIGHT TRUCK TIRES
Including
Tires with Run-Flat Technology
ELIGIBILITY
This Limited Warranty covers BRIDGESTONE and FIRESTONE brand
passenger and light truck tires, including RFT and temporary spare tires,
originally installed by the vehicle manufacturer on a new vehicle. You are
covered under the terms of this Limited Warranty if the tire was
produced after July 4, 2004 (DOT serial 2704 or later) and has been used
only on the vehicle on which it was originally installed in non-
commercial service.
WHAT IS WARRANTED AND FOR HOW LONG
Before wearing down to 2/32 inch (1.6 mm) remaining original tread
depth (i.e. worn down to the top of the built-in indicators in the tread
grooves) and within 6 years from the date of purchase (proof of purchase
date required; without proof of purchase date, then within 6 years from
the date of tire manufacture), for any reason other than those excluded in
the section entitled “What This Limited Warranty Does Not Cover,” any
eligible tire that becomes unusable for any reason within the manufac-
turer ’s control will be replaced with an equivalent new tire on the basis
set forth in this Limited Warranty.
WHAT THIS LIMITED WARRANTY DOES NOT COVER
This Limited Warranty does not cover the following:
1. Tire damage or irregular wear due to: A. Road hazards, including, without limitation: Puncture, cut, impact
break, stone drill, bruise, bulge, snag, etc.
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B.Improper use or operation, including, without limitation: Im-
proper inflation pressure, overloading, tire/wheel spinning, use of
an improper wheel, tire chain damage, misuse, misapplication,
negligence, tire alteration, or for racing or competition purposes.
C. Insufficient or improper maintenance, including, without limita-
tion: Failure to rotate tires as recommended in this manual, wheel
misalignment, worn suspension components, improper tire mount-
ing or demounting, tire/wheel assembly imbalance, or other
vehicle conditions, defects, or characteristics.
D. Contamination or degradation by petroleum products or other
chemicals, fire or other externally generated heat, or water or other
material trapped inside the tire during mounting or inflation.
E. Improper repair. Improper repair voids this Limited Warranty
F. For RFT tires only, improper run-flat or low tire pressure opera-
tion, including, without limitation: Exceeding speed, distance, or
other run-flat/lowpressure operation limitations.
2. Rapid tread wear or wear-out. Original equipment tires have no mileage warranty.
3. Weather/ozone cracking after 4 years from date of tire manufacture.
4. Ride disturbance or vibration after 1/32 inch (0.8mm) of tread wear use.
5. Tires with sealant, balance, or other filler material that was not originally applied or inserted by the tire manufacturer.
6. Tires used in commercial service.
7. Tires purchased and normally used outside the United States and Canada.
8. The cost of applicable federal, state, and local taxes.
9. Failure to follow any of the safety and maintenance recommendations or warnings contained in this manual.
This Limited Warranty is in addition to and/or may be limited by any
other applicable written warranty you may have received concerning
special tires or situations.
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REPLACEMENT PRICE
Radial passenger and light truck tires adjusted under this Limited
Warranty will be replaced free of charge during the first 25% of tread
wear or within 12 months from the date of purchase (proof of purchase
date required; without proof of purchase date, then within 12 months
from the date of tire manufacture), whichever occurs first. During the free
replacement period, mounting and balancing are included free of charge.
To determine the replacement price after the free tire replacement period,
the percent of used tread wear is multiplied by the current selling price
for the replacement tire(s). The appropriate taxes, mounting, balancing,
disposal fee, and other service charges may be added to the adjustment
replacement price.
In Canada, the tire will be adjusted at dealerships (subject to dealer
discretion) at a predetermined “Adjustment Price.”
REPLACEMENT WARRANTY
If you receive a replacement tire under this Limited Warranty, it will be
covered by the manufacturer ’s warranty, if any, given on that tire at that
time.
WHERE TO GO
Tire adjustments under this Limited Warranty will only be made at an
authorized Bridgestone Firestone retailer. Consult a phone directory
(often listed in the Yellow Pages underTire Dealers) or the internet at
www.bridgestonetire.comfor the location nearest you.
CONSUMER RIGHTS
This Limited Warranty gives you specific legal rights, and you may also
have other rights which vary from state to state or in Canada from
province to province.
CONDITIONS AND EXCLUSIONS
To the extent permitted by law, Bridgestone Firestone North American
Tire, LLC disclaims all other warranties, including but not limited to the
implied warranties of merchantability and fitness for a particular pur-
pose and any liability for incidental and consequential damages, loss of
time, loss of vehicle use, or inconvenience. Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
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This Limited Warranty applies only to consumers actually using the tire
in the United States and Canada. For warranty conditions outside the
United States and Canada, see your local Bridgestone Firestone distribu-
tor.
Obligations under this policy may not be enlarged or altered by anyone.
In accordance with Federal Law, this Limited Warranty has been desig-
nated as aLimited Warranty.” Nothing in this Limited Warranty is
intended to be a representation that tire failures cannot occur. This
Limited Warranty is given in the United States by Bridgestone Firestone
North American Tire, LLC, 535 Marriott Dr., Nashville, TN 37214 and in
Canada by Bridgestone Firestone Canada Inc., 5770 Hurontario St., Suite
400, Mississauga, Ontario, Canada L5R 3G5.
OWNER’S OBLIGATIONS
In order to keep this Limited Warranty valid, we require you to have your
tires regularly inspected and rotated per the recommendations outlined
in the sections of this manual entitled Tire Damage, Inspection and
Service Life” and “Radial Tire Rotation” and to furnish proof of same in
order to receive an adjustment. Such proof should show the date,
mileage, and servicing location. A sales receipt containing this informa-
tion will suffice. In addition, a “Maintenance Record” is included on the
back cover of this manual. It is your obligation to maintain proper tire
inflation pressures as specified by the vehicle manufacturer and to
operate the vehicle within tire/vehicle load capacity and speed limita-
tions. It is also your obligation to maintain proper wheel alignment and
tire/wheel assembly balance. To request an adjustment, you must present
the tire to an authorized Bridgestone Firestone retailer. Complete and
sign the customer section of the Bridgestone Firestone North American
Tire, LLC Limited Warranty adjustment form and pay appropriate
replacement price, taxes, disposal fee, and service charges, if any.
ARBITRATION
You and Bridgestone Firestone North American Tire, LLC agree that all
claims, disputes, and controversies between you and it, including any of
its agents, employees, successors, or assigns, arising out of or in connec-
tion with this Limited Warranty, or any other warranties, express or
implied, including a failure of warranty and the validity of this arbitra-
tion clause, but excluding claims for personal injury or property damage,
shall be resolved by binding arbitration between you and it, according to
the formal dispute resolution procedures of the National Arbitration
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