DODGE JOURNEY 2020 Vehicle Warranty

WARRANTY INFORMATION
All Vehicles2020
Printed in the U.S.A.
20_D_GW_EN_US

All VehiclesFirst Edition V2

Warranty Information
©2021 FCA US LLC. All Rights Reserved.
Dodge is a registered trademark of FCA US LLC. App Store is a registered\

trademark of Apple Inc. Google Play Store is a registered trademark of G\
oogle.

WARRANTY COVERAGE AT A GLANCE
DESCRIPTION
1 Yr/ 12,000
2 Yr/ 24,000
3 Yr/ 36,000
3 Yr/ 50,000
3 Yr/ Unlimited 5 Yr/ 50,000
5 Yr/ 60,000
5 Yr/ 100,000
5 Yr/ Unlimited 7 Yr/ 70,000
8 Yr/ 80,000
Basic Limited Warranty Coverage Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty
— All Panels
— Outer Panels Powertrain Limited Warranty Federal Emissions Warranty Federal Emissions Warranty
— Specified Components

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2
1. Your Legal Rights Under These Limited Warranties ............................................................................... 4
1.1. INCIDENTAL AND CONSEQUENTIAL DAMAGES
NOT COVERED ............................................................................. 4
1.2. VOLUNTARY BINDING ARBITRATION PROVISION ...................... 5
2. What Is Covered Under FCA US LLC's Warranties ............................................................................... 6
2.1. BASIC LIMITED WARRANTY ........................................................6
A. Who Is Covered ....................................................................... 6
B. What Is Covered...................................................................... 6
C. Items Covered By Other Warranties ...................................... 6
D. Towing Costs Are Covered Under CertainCircumstances ........................................................................ 6
E. When It Begins ........................................................................ 7
F. When It Ends ........................................................................... 7
G. Registration And Operation Requirements........................... 7
H. If Your Vehicle Leaves the United States, including United States Possessions and Territories as Part
of the United States for Warranty Purposes ......................... 7
2.2. CORROSION WARRANTY ............................................................. 8 A. Who Is Covered ....................................................................... 8
B. What Is Covered...................................................................... 8
C. How Long It Lasts ................................................................... 8
D. What Is Not Covered .............................................................. 8 2.3. RESTRAINT SYSTEM LIMITED WARRANTY
(VEHICLES SOLD AND REGISTERED IN THE STATE
OF KANSAS ONLY).......................................................................8
2.4. POWERTRAIN LIMITED WARRANTY ............................................9 A. Who Is Covered .......................................................................9
B. What Is Covered......................................................................9
C. How Long It Lasts ...................................................................9
D. Towing Costs Are Covered......................................................9
E. Parts Covered ..........................................................................9
F. Other Provisions Of This Powertrain Limited Warranty...... 10
3. What Is Not Covered ......................................................... 11
3.1. MODIFICATIONS NOT COVERED .............................................. 11A. Some Modifications Do Not Void The Warranties But Are Not Covered ............................................................ 11
B. Modifications That WILL Void Your Warranties ................. 11
3.2. ENVIRONMENTAL FACTORS NOT COVERED ........................... 12
3.3. MAINTENANCE COSTS NOT COVERED .................................... 12
3.4. RACING NOT COVERED ............................................................ 12
3.5. CERTAIN KINDS OF CORROSION NOT COVERED ................... 13
3.6. OTHER EXCLUSIONS ................................................................ 13
3.7. TOTAL LOSS, SALVAGE, JUNK, OR SCRAP VEHICLES NOT COVERED .......................................................................... 13
3.8. RESTRICTED WARRANTY ......................................................... 13
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3
4. Other Terms Of Your Warranties.................................14
4.1. EXCHANGED PARTS MAY BE USED IN WARRANTYREPAIRS .................................................................................... 14
4.2. PRE-DELIVERY SERVICE .......................................................... 15
4.3. PRODUCTION CHANGES .......................................................... 15
5. Emission Warranties Required By Law......................16
5.1. FEDERAL EMISSION WARRANTY ............................................. 16 A. Parts Covered For Two Years Or 24,000 Miles.................. 16
B. Parts Covered For Eight Years Or 80,000 Miles................ 17
5.2. EMISSION PERFORMANCE WARRANTY .................................. 17
6. How To Get Warranty Service ...................................... 18
6.1. WHERE TO TAKE YOUR VEHICLE ............................................. 18 A. In the United States (We Include US Possessions And Territories As Part Of The United States For Warranty
Purposes) ............................................................................. 18
B. In Canada And Mexico......................................................... 18
C. In A Foreign Country Outside Of North America................. 18
D. If You Move .......................................................................... 19
E. Notice ................................................................................... 19
6.2. HOW TO GET ROADSIDE ASSISTANCE SERVICE - US OR CANADA ONLY * ........................................................... 19
A. Who Is Covered .................................................................... 19
B. What To Do........................................................................... 19
C. Covered Services ................................................................. 20
D. If Unable To Contact Roadside Assistance ........................ 21 6.3. EMERGENCY WARRANTY REPAIRS ......................................... 22
6.4. GETTING SERVICE UNDER THE FEDERAL EMISSION AND EMISSION PERFORMANCE WARRANTIES ...................... 22
A. What To Do ........................................................................... 22
B. Further Steps You Can Take, And How To Get More Information ........................................................................... 22
7. How To Deal With Warranty Problems .................... 23
7.1. STEPS TO TAKE ........................................................................ 23 A. In General ............................................................................. 23
B. What FCA US LLC Will Do .................................................... 23
C. If Your Problem Still Is Not Resolved For Customers Residing In Arkansas, Idaho, Kentucky, Minnesota
And Montana ONLY.............................................................. 23
D. Notice Under State Lemon Laws ........................................ 25
7.2. HELPFUL ADDRESSES AND TELEPHONE NUMBERS ............. 26
8. Optional Service Contract ............................................. 27
9. Maintenance ........................................................................ 28
9.1. GENERAL INFORMATION ......................................................... 28
9.2. WHERE TO GO FOR MAINTENANCE ........................................ 28
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4YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
1. YOUR LEGAL RIGHTS UNDER THESE
L
IMITED WARRANTIES

The warranties contained in this booklet are the only express warranties
that FCA US LLC ("FCA US") makes for your vehicle. These warranties give
you specific legal rights. You may also have other rights that vary from
state to state. For example, you may have some implied warranties,
depending on the state where your vehicle was sold or is registered.
These implied warranties are limited, to the extent allowed by law, to the
time periods covered by the express written warranties contained in this
booklet.
If you use your vehicle primarily for business or commercial purposes, then
these implied warranties do not apply and FCA US LLC completely
disclaims them to the extent allowed by law. And the implied warranty of
fitness for a particular purpose does not apply if your vehicle is used for
racing, even if the vehicle is equipped for racing.
Some states do not allow limitations on how long an implied warranty
lasts, so the above limitations may not apply to you.

1.1. INCIDENTAL AND CONSEQUENTIAL DAMAGES NOT COVERED

Your warranties do not cover any incidental or consequential damages
connected with your vehicle’s failure, either while under warranty or
afterward.
Examples of such damages include:
• Lost time
• Inconvenience
• The loss of the use of your vehicle
• The cost of rental vehicles, gasoline, telephone, travel, or lodging
• The loss of personal or commercial property
• The loss of revenue
Some states do not allow incidental or consequential damages to be
excluded or limited, so this exclusion may not apply to you.

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YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES5
1.2. VOLUNTARY BINDING ARBITRATION PROVISION

Please carefully read this binding arbitration provision, which applies
to any dispute between you and FCA US LLC and its affiliates (together
“FCA”, “we” or “us”). If you have a concern or dispute, please send a
written notice describing it and your desired resolution to FCA US LLC
Office of the General Counsel, 1000 Chrysler Drive, CIMS 485-13-62,
Auburn Hills, MI 48326-2766. This binding arbitration provision does not
affect any rights a consumer has to participate in any of FCA US LLC’s
nonbinding arbitration programs or any voluntary arbitration programs
sponsored by any state or government agency.
If your concern or dispute is not resolved within 60 days, you agree that
any dispute arising out of or relating to any aspect of the relationship
between you and FCA US LLC will not be decided by a judge or jury but
instead by a single arbitration administered by the American Arbitration
Association (AAA) under its Consumer Arbitration Rules in effect at the
time you signed the Agreement to Arbitrate. This includes claims arising
out of your warranty and claims arising before this agreement, such as
claims related to statements about our products. FCA US LLC will pay all AAA fees and costs for any arbitration, which will be
held in the city or county of your residence. To learn more about the rules
and how to begin an arbitration, you may call any AAA office or go to

www.adr.org

.
The arbitrator may only resolve disputes between you and FCA US LLC
and may not consolidate claims without the consent of all parties. You and
FCA US LLC may bring claims against the other only in your or its individual
capacity and not as a plaintiff or class member in any class or represen -
tative action. The arbitrator cannot hear class or representative claims on
behalf of others purchasing or leasing FCA US LLC vehicles. If a court or
arbitrator decides that any part of this agreement to arbitrate cannot be
enforced as to a particular claim for relief or remedy (such as declaratory
relief), then that claim or remedy (and only that claim or remedy) shall be
severed and must be brought in court, and any other claims must be
arbitrated.
If you prefer, you may instead take an individual dispute to small
claims court.
You may opt out of arbitration within 30 days after signing the agreement
by sending a letter to: FCA US LLC Office of the General Counsel, 1000
Chrysler Drive, CIMS 485-13-62, Auburn Hills, MI 48326-2766, stating
your name, Vehicle Identification Number (VIN), and intent to opt out of the
arbitration provision. If you do not opt out, then this agreement to arbitrate
is binding.

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6WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES
2. WHAT IS COVERED UNDER FCA US
LLC'
S WARRANTIES
2.1. BASIC LIMITED WARRANTY
A. WHO IS COVERED

You are covered by the Basic Limited Warranty if you are a purchaser for
use of the vehicle.

B. WHAT IS COVERED

The Basic Limited Warranty covers the cost of all parts and labor needed
to repair any item on your vehicle when it left the manufacturing plant that
is defective in material, workmanship or factory preparation. There is no
list of covered parts since the only exception are tires and Unwired
headphones. You pay nothing for these repairs. These warranty repairs or
adjustments — including all parts and labor connected with them — will be
made by an authorized dealer at no charge, using new or remanufactured
parts.

C. ITEMS COVERED BY OTHER WARRANTIES

The following are covered by separate warranties offered by their makers.
They are not covered by the Basic Limited Warranty:
• Tires
• Headphones
• Items added or changed after your vehicle left the manufacturing plant, such as accessories or protection products, or items changed because of
customization or van conversion
Be sure you get a copy of any warranty that applies to these items from the
manufacturer of the product.

D. TOWING COSTS ARE COVERED UNDER CERTAIN
C
IRCUMSTANCES

The Roadside Assistance covers the cost of towing your vehicle to the
nearest Chrysler, Dodge, Jeep®, or Ram authorized dealer if your vehicle
becomes disabled as a result of a mechanical breakdown. If you choose to
go to another dealership, you will be responsible for the cost if the extra
distance exceeds 10 miles. Refer to “section 6.2” for information on how
to get towing service in the United States and Canada.

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WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES7
E. WHEN IT BEGINS

The Basic Limited Warranty begins on either of the following dates,
whichever is earlier:
• The date you take delivery of the vehicle.
• The date when the vehicle was first put into service — for example, as a
dealer “demo” or as a FCA US LLC company vehicle.

F. WHEN IT ENDS

The Basic Limited Warranty lasts for 36 months from the date it begins or
for 36,000 miles on the odometer, whichever occurs first. But the
following items are covered only for 12 months or for 12,000 miles on the odometer, whichever occurs first:
• Brakes (rotors, pads, linings, and drums)
• Bulbs
• Clutch Discs or Modular Clutch Assembly (if equipped)
• Wheel Alignment and Wheel Balancing
• Windshield and Rear Window
• Wiper Blades

G. REGISTRATION AND OPERATION REQUIREMENTS

The Basic Limited Warranty covers your vehicle only if:
• The vehicle was built for sale in the US.
• The vehicle is registered in the US.
• The vehicle is driven mainly in the US or Canada.
• The vehicle is operated and maintained in the manner described in your Owner’s Manual.

H. IF YOUR VEHICLE LEAVES THE UNITED STATES, INCLUDING
U
NITED STATES POSSESSIONS AND TERRITORIES AS PART OF THE
U
NITED STATES FOR WARRANTY PURPOSES

EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW, THERE IS NO
WARRANTY COVERAGE FOR THIS VEHICLE IF IT IS SOLD OR REGISTERED
OUTSIDE OF THE UNITED STATES.
This policy does not apply to vehicles that have received authorization for
export from FCA US LLC. Dealers may not give authorization for export. You
should consult an authorized dealer to determine this vehicle’s warranty
coverage if you have any questions.
This policy does not apply to vehicles registered to US government officials
or military personnel on assignment outside of the United States.

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8WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES
2.2. CORROSION WARRANTY
A. WHO IS COVERED

You are covered if you are a purchaser for use of the vehicle.

B. WHAT IS COVERED

The Corrosion Warranty covers the cost of all parts and labor needed to
repair or replace any sheet metal panels that get holes from rust or other
corrosion. If a hole occurs because of something other than corrosion, this
warranty does not apply. Cosmetic or surface corrosion — resulting, for
example, from stone chips or scratches in the paint — is not covered. For
more details on what is not covered by this warranty, refer to “section 3.5”.

C. HOW LONG IT LASTS

The Corrosion Warranty starts when your Basic Limited Warranty begins
under “section 2.1 E”.
This warranty has two time-and-mileage limits:
• For sheet metal panels, the limit is 36 months, with no mileage limit.
• For an outer-body sheet metal panel — one that is finish-painted and that someone can see when walking around the vehicle — the limits are five
years, with no mileage limit.

D. WHAT IS NOT COVERED

Please note that while the standard Corrosion Warranty applies to defects
in material and/or workmanship, it does not cover the vehicle's matte
finish appearance (if equipped).
Maintaining the matte finish appearance is solely the responsibility of the
vehicle owner as described in your Owner's Manual.

2.3. RESTRAINT SYSTEM LIMITED WARRANTY (VEHICLES SOLD
AND REGISTERED IN THE STATE OF KANSAS ONLY)

For vehicles sold and registered in the State of Kansas, seat belts and
related seat belt components are warranted against defects in
workmanship and materials for 10 years, regardless of mileage. This
warranty does not cover replacement of seat belts and related compo -
nents required as the result of collision.

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