DODGE SPRINTER 2004 1.G Owners Manual

MAINTENANCE SCHEDULES 251
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SPECIAL MAINTENANCE REQUIREMENTSIf bodies built by manufacturers other than
DaimlerChrysler Corporation are fitted to the vehicle, the
maintenance requirements and lubrication intervals
specified by the body manufacturer must be adhered to,
in addition to all standard maintenance requirements.Brake FluidOnly use brake fluids approved by the manufacturer
(DOT 4 plus). Information about brake fluids is
available from your Sprinter Dealer.CoolantHave the corrosion inhibitor/antifreeze concentration
in the coolant checked before the onset of winter (once
a year in countries with high prevailing temperatures).
Have the coolant renewed every five years or 100,000
miles.Dust Filter for Heating/Ventilation ReplacementThe dust filter and the tailgate interior filter are
renewed during routine maintenance service.
However, if operating conditions are dusty, these
filters should be renewed more frequently.
ENGINE OIL CHA NGE A ND FILTER
REPLACEMENTIn a minimum, change the engine oil and oil filter once
a year - even if the vehicle mileage per year is extremly
low. For standard oil service schedules, please see the
chapter oil service and maintenance service.Once a YearSelect the viscosity of the engine oil (SAE classes)
according to the outside air temperature.
Only use engine oil approved by DaimlerChrysler
Corporation if following the ASSYST system
guidelines.
Information is available from your Sprinter Dealer.
If the fuel used has a sulphur content exceeding 0.05 %
by weight, the service intervals should be split in half.
If the sulphur content of the fuel used is between 0.3%
and 0.8% by weight, the service intervals should be
split in half (i.e. every 5,000 miles instead of every
10,000 miles).
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252 MAINTENANCE SCHEDULES
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SCOPE OF WORK FOR MA INTENA NCE SERVICE
Oil ServiceOil change
Engine:
Oil change and filter replacement
Check fluid levels of the following system, refill as
necessary.
If fluid is lost, trace and eliminate cause – as a separate
order.
Power-assisted steering
Lubrication work:
Trailer tow hitch (original equipment)
Maintenance
ASSYST maintenance computer resetFunction check
Signalling system,
warning and indicator lamps
Headlamps, exterior lighting
Windscreen wipers,
windscreen washer system
Check for leaks and damage.
Check for abrasion points and ensure that
lines are correctly routed!
All assemblies:
Engine, transmission, transfer case, front axle, rear
axle, steering, power steering pump
All lines and hoses, sensor cables
Rubber boots on front axle drive shafts,
rubber boots on front axle suspension ball joints, shock
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Check fluid levels for the following systems, correct
as necessary.
Should there be a loss of fluid which cannot be
explained by regular use, trace and eliminate
the cause.
Engine cooling system
Check corrosion inhibitor/antifreeze,
refill as necessary.
Hydraulic brake system
Battery
Windscreen washer system
Engine
Fuel filter renewal
Air cleaner with maintenance indicator:
Check degree of contamination.
Air cleaner filter element renewed as
necessary.Chassis and body
Trailer coupling:
Check operation, play and retaining fixtures
Secondary rubber springs:
Visual check
Tire pressures:
Correct as necessary, including spare tyre
Check thickness of brake pads
Brake test
Check condition of brake disks. Brake disks renewal as
necessary
– as a separate order
Check condition of steering mechanism
Heating/ventilation dust filter renewal
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254 MAINTENANCE SCHEDULES
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A dditional Maintenance WorkAutomatic transmission once only at 80,000 miles/
128000km
Oil and filter change
During every second maintenance service
Air cleaner without maintenance indicator:
Air cleaner filter element renewal
Check poly-V-belt for wear and signs of damage
During every sixth maintenance service
Rear axle
A dditional Maintenance Work A fter ... YearsEvery 3 years
Air cleaner filter element renewal
(note installation date
)
Every 5 years or 100,000 miles
Coolant renewal
Note coolant composition
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IF YOU NEED CONSUMER ASSISTANCE
9
CONTENTS
Suggestions For Obtaining Service For
Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256Prepare for the Appointment . . . . . . . . . . . . . . 256Prepare a List . . . . . . . . . . . . . . . . . . . . . . . . . . . 256Be Reasonable with Request . . . . . . . . . . . . . . . 256

If You Need Assistance . . . . . . . . . . . . . . . . . . . . . 256

Warranty Information . . . . . . . . . . . . . . . . . . . . . . 259

Mopar® Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Reporting safety Defects . . . . . . . . . . . . . . . . . . . . 259
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256 IF YOU NEED CONSUMER ASSISTANCESUGGESTIONS FOR OBTA INING SERVICE FOR
YOUR VEHICLE
Prepare for the A ppointmentIf you’re having warranty work done, be sure to have
the right papers with you. Take your warranty folder.
All work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problemPrepare a ListMake a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an
accident, or work done that is not on your maintenance
log, let the service advisor know.Be Reasonable with RequestIf you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of
priority. At many dealers you may obtain a rental
vehicle at a minimal daily charge. If you need a rental,
it is advisable to make these arrangements when you
call for an appointment.
IF YOU NEED A SSISTA NCEThe manufacturer and its dealers are vitally interested
in your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious
to provide prompt resolution for any warranty issue or
related matter that you may experience. The
manufacturer’s dealer have the facilities, factory-
trained technicians, special tools, and the latest
information to assure your vehicle is fixed correctly
and in a timely manner. The manufacturer has
empowered its dealers to make warranty and repair
decisions that ensure you are not inconvenienced.
There are no need for you to wait for a decision from
the manufacturer. If a special circumstance occurs that
requires information from the manufacturer, we have
asked the dealer’s service management to make the
contact on your behalf.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved
with this process.
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IF YOU NEED CONSUMER ASSISTANCE 257
9
 If for some reason you are still not satisfied, talk to
the general manager or owner of the dealership.
They want to know if you need assistance.
 If your dealership is unable to resolve the concern,
you may contact the Manufacturer’s Customer
Center.
Any communication to the Manufacturer’s Customer
Center should include the following information:
 Owner’s name and address
 Owner’s telephone number (home and office)
 Dealership name
 Vehicle identification number
 Vehicle delivery date and mileage
Daim le rC h ry sle r M otor s C orp oration C u stom e r
Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
Phone: (800) 992-1997DaimlerChrysler Canada, Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001
In Me xico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico (915) 729-1248 or 729-1240
Outside Mexico (525) 729-1248 or 729-1240
Cu stomer A ssistance For The He aring Imp aire d Or
Speech Impaired (TDD/ TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD
(Telecommunication Devices for the Deaf) equipment
at its Customer Center. Any hearing or speech
impaired customer who has access to a TDD or a
conventional teletypewriter (TTY) in the United States
can communicate with the manufacturer by dialing 1-
800-380-CHRY.Freightliner-all.book Pag e 257 Monday, December 1, 2003 2:54 PM

258 IF YOU NEED CONSUMER ASSISTANCEService Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of
unexpected repairs after your manufacturer’s new
vehicle limited warranty expires. The manufacturer
stands behind only the manufacturer’s Service
Contracts. If you purchased a manufacturer’s Service
Contract, you will receive Plan Provisions and an
Owner Identification Card in the mail within three
weeks of your vehicle delivery date. If you have any
questions about your service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service
Contract. It is not responsible for any service contract
other than the manufacturer’s Service Contract. If you
purchased a service contract that is not a
manufacturer’s Service Contract, and you require
service after your manufacturer’s new vehicle limited
warranty expires, please refer to your contract
documents and contact the person listed in those
documents.We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer
has also made a major investment in facilities, tools,
and training to assure that you are absolutely
delighted with your ownership experience. You’ll be
pleased with their sincere efforts to resolve any
warranty issues or related concerns.Freightliner-all.book Pag e 258 Monday, December 1, 2003 2:54 PM

IF YOU NEED CONSUMER ASSISTANCE 259
9
WA RRA NTY INFORMA TIONSee your manufacturer’s Warranty Information
Booklet for information on your warranty coverage
and transfer of warranty.MOPAR® PARTSMopar
® fluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep
your vehicle operating at its best.
REPORTING SA FETY DEFECTSIn the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect which could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to
notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, and
the manufacturer.To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–800–424–9393 (or 202-366–0123 if
you are in the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation,
Washington, D.C. 20590. You can also obtain other
information about motor vehicle safety from the
Hotline.
In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department
immediately. Canadian customers who wish to report
a safety defect to the Canadian government should
write to: Transport Canada, Motor Vehicle Defect
Investigations and Recalls, 2780 Sheffield Road,
Ottawa, Ontario, K1B 3V9.Freightliner-all.book Pag e 259 Monday, December 1, 2003 2:54 PM

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