phone FORD EDGE 2021 User Guide

Note:
The system may not function if the
passive key is close to metal objects or
electronic devices, for example keys or a cell
phone.
Note: A valid key must be inside your
vehicle to switch the ignition on and start
the engine.
STARTING THE ENGINE
Starting a Gasoline Engine
Before starting your vehicle, check the
following:
• Make sure that the headlamps and
electrical accessories are off.
• Make sure that the parking brake is on.
• Make sure that the transmission is in
park (P).
1. Fully press the brake pedal.
Note: Do not touch the accelerator pedal.2. Press the push button ignition switch.
Note:
The engine may continue cranking
for up to 15 seconds or until it starts.
Note: The engine takes longer to start at
lower temperatures. It may crank for several
seconds when very cold.
Restarting the Engine After
Stopping it
The system allows you to start the engine
within 10 seconds of switching it off, even
if it does not detect a valid passive key. Within 10 seconds of switching the engine
off, fully press the brake pedal and press
the push button ignition switch. After 10
seconds, you can no longer start the engine
if the system does not detect a valid
passive key.
When you start the engine, it remains
running until you press the push button
ignition switch, even if your vehicle does
not detect a valid passive key. If you open
and close a door when the engine is
running, the system searches for a valid
passive key.
ENGINE BLOCK HEATER (If
Equipped)
Engine Block Heater Precautions
WARNING: Failure to follow engine
block heater instructions could result in
property damage or serious personal
injury. WARNING: Do not use your heater
with ungrounded electrical systems or
two-pronged adapters. There is a risk of
electrical shock. WARNING:
Do not fully close the
hood, or allow it to drop under its own
weight when using the engine block
heater. This could damage the power
cable and may cause an electrical short
resulting in fire, injury and property
damage.
161
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Starting and Stopping the EngineE321258

FUEL AND REFUELING
PRECAUTIONS
WARNING: Do not overfill the fuel
tank. The pressure in an overfilled tank
may cause leakage and lead to fuel spray
and fire. WARNING:
The fuel system may
be under pressure. If you hear a hissing
sound near the fuel filler inlet, do not
refuel until the sound stops. Otherwise,
fuel may spray out, which could cause
serious personal injury. WARNING: Fuels can cause serious
injury or death if misused or mishandled. WARNING:
Fuel may contain
benzene, which is a cancer-causing
agent. WARNING: When refueling always
shut the engine off and never allow
sparks or open flames near the fuel tank
filler valve. Never smoke or use a cell
phone while refueling. Fuel vapor is
extremely hazardous under certain
conditions. Avoid inhaling excess fumes. WARNING: Read and follow all the
instructions on the pump island.
Follow these guidelines when refueling:
• Extinguish all smoking materials and
any open flames before refueling your
vehicle.
• Switch the engine off before refueling. •
Automotive fuels can be harmful or
fatal if swallowed. Fuel is highly toxic
and if swallowed can cause death or
permanent injury. If fuel is swallowed
immediately call a physician, even if no
symptoms are immediately apparent.
The toxic effects of fuel may not be
apparent for hours.
• Avoid inhaling fuel vapors. Inhaling fuel
vapor can lead to eye and respiratory
tract irritation. In severe cases,
excessive or prolonged breathing of
fuel vapor can cause serious illness and
permanent injury.
• Avoid getting fuel in your eyes. If you
splash fuel in your eyes, immediately
remove contact lenses, if worn, flush
with water for 15 minutes and seek
medical attention. Failure to seek
proper medical attention could lead to
permanent injury.
• Fuels can be harmful if absorbed
through the skin. If you splash fuel on
your skin, clothing or both, promptly
remove contaminated clothing and
thoroughly wash your skin with soap
and water. Repeated or prolonged skin
contact causes skin irritation.
• Be particularly careful if you are taking
Antabuse or other forms of Disulfiram
for the treatment of alcoholism.
Breathing fuel vapors could cause an
adverse reaction, serious personal
injury or sickness. Immediately call a
physician if you experience any adverse
reactions.
170
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Fuel and Refueling

REFUELING
Refueling System Overview
Fuel filler door.
A
Fuel tank filler valve.
B
Fuel tank filler pipe.
C
Refueling Your Vehicle WARNING: When refueling always
shut the engine off and never allow
sparks or open flames near the fuel tank
filler valve. Never smoke or use a cell
phone while refueling. Fuel vapor is
extremely hazardous under certain
conditions. Avoid inhaling excess fumes. WARNING: The fuel system may
be under pressure. If you hear a hissing
sound near the fuel filler inlet, do not
refuel until the sound stops. Otherwise,
fuel may spray out, which could cause
serious personal injury. WARNING:
Do not pry open the
fuel tank filler valve. This could damage
the fuel system. Failure to follow this
instruction could result in fire, personal
injury or death. WARNING: Do not remove the fuel
pump nozzle from its fully inserted
position when refueling. WARNING:
Stop refueling when
the fuel pump nozzle automatically
shuts off for the first time. Failure to
follow this will fill the expansion space
in the fuel tank and could lead to fuel
overflowing. WARNING:
Do not overfill the fuel
tank. The pressure in an overfilled tank
may cause leakage and lead to fuel spray
and fire. WARNING:
Wait at least five
seconds before removing the fuel pump
nozzle to allow any residual fuel to drain
into the fuel tank.
1. Fully open the fuel filler door.
2. Select the correct fuel pump nozzle for
your vehicle. 173
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Fuel and RefuelingB
C
A E267248 E139202

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
If your vehicle is configured as a
motorhome please call 1-800-444-3311
for support.
Additional information and resources are
available online: Website
www.owner.ford.com
These are some of the items that can be
found online:
• U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
(TDD for the hearing impaired:
1-888-658-6805) Website
www.ford.ca
Facebook
FordServiceCA (English)
FordServiceQC (Français)
Twitter
@FordServiceCA
272
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Customer Assistance

Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or
Service Advisor at your selling or
servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
• Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.
Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle
’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18,000 mi (29,000 km), whichever
occurs first:
1. Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
273
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Customer Assistance

E-mail
Fax
Phone
Customer Relation-
ship Center
apemcrc@ford.com
N/A
N/A
Asia Pacific
atnclien@ford.com
N/A
+1-800-841-3673
Caribbean and
Central America
menacac@ford.com
971 4 3327 266
Ford
Middle East 80004443673
Lincoln
80004441067
UAE
80004441066
Saudi Arabia
8008443673
Mobily and Zain cell
phone users in Saudi 800850078
Kuwait
22280384
nafcrc@ford.com
N/A
N/A
North Africa
atnclien@ford.com
N/A
+1-800-841-3673
Puerto Rico and U.S.
Virgin Islands
ssacrc@ford.com
N/A
N/A
Sub-Saharan Africa
infokr1@ford.com orinfokr@lincoln.com
N/A
+82-02-1600-6003
South Korea
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Global Trade Services
by emailing, expcso@ford.com. If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership
’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
276
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Customer Assistance

Transport Canada Contact Information
http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-
vehicles.html (English)
Website
http://www.tc.gc.ca/fra/securiteautomobile/signaler-defauts-vehicules-
automobiles.html (French)
Website
1-800-333-0510
Phone Ford of Canada Contact Information
www.ford.ca
Website
1-800-565-3673
Phone
278
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Customer Assistance

Possible Cause and Resolution
Symptom
I cannot see the Wi-Fi
hotspot name when I search
for Wi-Fi networks on my
cell phone or other device. –
System limitation.
•Make sure Wi-Fi hotspot visibility is on.
• The system does not provide a Wi-Fi hotspot at
this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi router or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
363
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Connected Vehicle

INFORMATION AND
ENTERTAINMENT DISPLAY
PRECAUTIONS
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving. INFORMATION AND
ENTERTAINMENT DISPLAY
LIMITATIONS
Speed-restricted Features
For your safety, some functions of the
system are speed-dependent. Their use is
limited to when your vehicle is traveling at
speeds under 5.0 mph (8 km/h). Make sure
that you review your device's manual
before using it with the system
Some features of this system may be too
difficult to use when your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
See the following chart for more specific
examples.Restricted Features
Editing settings while the rear view camera or active park
assist are active.
System Functionality
Editing Wi-Fi settings.
Wi-Fi
Editing the list of wireless networks.
Connecting to a new Wi-Fi network.
STATUS BAR
The bar is on top of the display and
indicates the status of your vehicle's
features. It also contains the Vehicle and
Application drawers. See Accessing
Feature Drawers (page 374).
Status Area
The status area is on the right side of the
status bar and provides information about
vehicle features. Cell phone microphone muted.
Audio system muted.
Wi-Fi connected.
Cell phone roaming.
Text message received.
373
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Information and Entertainment Display Overview

Automatic crash notification
system off.
Cell phone network signal
strength.
Action Area
The action area is on the left side of the
display and contains status updates that
require your action. Tap the icons in the
action area to learn more about them. Vehicle system update
activating.
Additional consent needed.
Vehicle system activation
reminder.
System update installed.
Vehicle system update not
successful.
Vehicle system update reminder.
ACCESSING FEATURE
DRAWERS
Application Drawer Press the button to open and
close the application drawer. It
contains system and connected
device applications.
Note: The icon may change depending on
your personalization settings. Vehicle Drawer Press the button to open and
close the vehicle drawer. It
contains vehicle feature settings.
374
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Information and Entertainment Display Overview E327785 E327786 E327787 E327788 E327789 E335038