service FORD EDGE 2021 Owners Manual

The information contained in this publication was correct at the time of going to print. In the interest of
continuous development, we reserve the right to change specifications, design or equipment at any time
without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a
retrieval system or translated into any language in any form by any means without our written permission.
Errors and omissions excepted.
© Ford Motor Company 2020
All rights reserved.
Part Number: 202011 20201117145600
California Proposition 65
WARNING: Operating, servicing and
maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the
State of California to cause cancer and birth
defects or other reproductive harm. To minimize
exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle
in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle.
For more information go to
www.P65Warnings.ca.gov/passenger-vehicle. WARNING:
Battery posts, terminals and
related accessories contain lead and lead
compounds, chemicals known to the State of
California to cause cancer and reproductive harm.
Wash your hands after handling
.

Contacting Us
Contacting Us
..................................................15
Introduction
About This Publication .................................
17
Using This Publication .................................
18
Symbols Glossary
Symbols Used on Your Vehicle .................
19
Data Privacy
Data Privacy .....................................................
22
Service Data ....................................................
23
Event Data ........................................................
23
Settings Data ..................................................
24
Connected Vehicle Data .............................
24
Mobile Device Data .......................................
25
Emergency Call System Data ...................
25
Visual Search
Steering Wheel ..............................................
26
Instrument Panel ...........................................
27
Vehicle Interior ...............................................
28
Front Exterior ..................................................
29
Rear Exterior ...................................................
30
Child Safety
Child Safety Precautions .............................
31
Child Restraint Anchor Points ...................
32
Child Restraints ..............................................
33
Installing Child Restraints ..........................
34
Booster Seats .................................................
39
Child Safety Locks .........................................
41
Seatbelts
Seatbelt Precautions ...................................
42
Fastening and Unfastening the Seatbelts ........................................................................\
..
43
Sensitive Locking Mode ..............................
44Automatic Locking Mode
...........................
44
Adjusting the Seatbelts During Pregnancy ....................................................
45
Adjusting the Seatbelt Height ..................
45
Seatbelt Reminder .......................................
45
Checking the Seatbelts ...............................
47
Seatbelt Extensions .....................................
48
Personal Safety System ™
What Is the Personal Safety System ........................................................................\
..
49
How Does the Personal Safety System Work ..............................................................
49
Personal Safety System Components ........................................................................\
..
49
Airbags
How Do the Front Airbags Work .............
50
How Do the Side Airbags Work ...............
50
How Do the Knee Airbags Work ...............
51
How Does the Safety Canopy ™ Work
........................................................................\
....
51
Airbag Precautions .......................................
52
Properly Adjusting the Driver and Front Passenger Seats ........................................
53
Children and Airbags ...................................
54
Front Passenger Sensing System ...........
54
Crash Sensors and Airbag Indicator .......
57
Disposing of Airbags ....................................
58
911 Assist
How Does 911 Assist Work .........................
59
Emergency Call Requirements ................
59
Emergency Call Limitations .....................
60
Keys and Remote Controls
Remote Control Limitations ......................
61
Using the Remote Control ..........................
61
Removing the Key Blade ............................
62
Sounding the Panic Alarm .........................
62
Locating Your Vehicle ..................................
62
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What Is the Gross Axle Weight Rating
........................................................................\
247
What Is the Gross Vehicle Weight Rating ........................................................................\
247
What Is the Maximum Loaded Trailer Weight .........................................................
247
What Is the Gross Combined Weight Rating .........................................................
248
Calculating Payload ..................................
249
Calculating the Load Limit ......................
249
Roof Rack .......................................................
251
Luggage Compartment
Installing and Removing the Luggage Compartment Cargo Net .....................
252
Installing and Removing the Luggage Compartment Cover .............................
252
Connecting a Trailer
Connecting a Trailer Precautions .........
254
Connecting a Trailer ...................................
254
Towing a Trailer
Towing a Trailer Precautions ..................
256
Trailer Brake Precautions .........................
256
Towing a Trailer Limitations ....................
257
Loading Your Trailer ....................................
257
Trailer Towing Hints ....................................
257
Launching or Retrieving a Boat or Personal Watercraft ..............................
258
Towing Weights and Dimensions .........
259
Trailer Sway Control
How Does Trailer Sway Control Work ........................................................................\
262
Trailer Sway Control Precautions .........
262
Switching Trailer Sway Control On and Off ................................................................
262
Driving Hints
Cold Weather Precautions ......................
263
Breaking-In ....................................................
263Driving Through Water
..............................
263
Driving Economically .................................
263
Floor Mats .....................................................
264
Crash and Breakdown Information
Roadside Assistance .................................
265
Switching the Hazard Flashers On and Off ................................................................
266
Jump Starting the Vehicle .......................
266
Post-Crash Alert System .........................
268
Automatic Crash Shutoff ........................
268
Transporting the Vehicle .........................
269
Towing Your Vehicle
Towing Your Vehicle Precautions .........
270
Recreationally Towing Your Vehicle - 2.0L EcoBoost™, AWD .........................
270
Recreationally Towing Your Vehicle - 2.0L EcoBoost™, FWD .........................
270
Recreationally Towing Your Vehicle - 2.7L EcoBoost™ ......................................
270
Emergency Towing ......................................
271
Customer Assistance
Getting the Services You Need ..............
272
In California (U.S. Only) ............................
273
The Better Business Bureau (BBB) Auto Line Program (U.S. Only) .....................
274
Utilizing the Mediation/Arbitration Program (Canada Only) .......................
275
Getting Assistance Outside the U.S. and Canada .......................................................
275
Ordering Additional Owner's Literature ........................................................................\
.
277
Reporting Safety Defects (U.S. Only) ........................................................................\
.
277
Reporting Safety Defects (Canada Only) ........................................................................\
.
277
Fuses
Fuse Precautions ........................................
279
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If you require assistance or clarification on
policies or procedures, please contact the
customer relationship center.
United States
Ford Motor Company
Customer Relationship Center
PO Box 6248
Dearborn, MI 48126
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-888-658-6805
www.ford.com/help/contact/
Canada
Customer Relationship Center
Ford Motor Company of Canada Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
Facebook: FordServiceCA (English),
FordServiceQC (Francais)
Europe
Telephone: 02035644444
E-mail: [email protected]
Twitter: @forduk
Australia
Ford Motor Company
Attention: Customer Relationship Centre
Private Mail Bag 5
Fairlane Business Park #3
Campbellfield, Victoria, 3061
Telephone: 13 3673 (FORD)
E-mail: [email protected]
New Zealand
Ford Motor Company
Attention: Customer Relationship Centre
Private Bag 76912
Manukau City 2241
Telephone: 0800 367 369 (FORDNZ)
E-mail: [email protected]
Asia Pacific
E-mail: [email protected]
Caribbean, Central America and
Israel
Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Fax: (313) 390-0804
Telephone: (313) 594-4857
E-mail: [email protected]
U.S. Virgin Islands and Puerto Rico
Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (800) 841-3673
E-mail: [email protected]
Argentina
Telephone: 0800-888-3673
Brazil
www.ford.com.br
North Africa
E-mail: [email protected]
Sub-Saharan Africa
E-mail: [email protected]
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Fuse compartment
Hazard flashers
Heated rear window
Windshield defrosting system
Interior luggage compartment
release
Jack
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level
Note operating instructions
Horn control
Panic alarm
Parking aid
Passenger airbag activated Passenger airbag deactivated
Power steering fluid
Power windows front/rear
Power window lockout
Requires registered technician
Safety alert
See Owner's Manual
See Service Manual
Malfunction Indicator Lamp
(MIL)
Side airbag
Shield the eyes
Stability control
Hill descent control
Trail control
Windshield wiping system
20
2021 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Symbols Glossary E161353 E270945 E139213 E270849 E270850 E231159 E231158 E167012 E138639 E163171 E332910 E270969

WARNING: Do not connect
wireless plug-in devices to the data link
connector. Unauthorized third parties
could gain access to vehicle data and
impair the performance of safety related
systems. Only allow repair facilities that
follow our service and repair instructions
to connect their equipment to the data
link connector.
We respect your privacy and are
committed to protecting it. The
information contained in this manual was
correct at the time of publication, but as
technology rapidly changes, we
recommend that you visit the local Ford
website for the latest information.
Your vehicle has electronic control units
that have data recording functionality and
the ability to permanently or temporarily
store data. This data could include
information on the condition and status of
your vehicle, vehicle maintenance
requirements, events and malfunctions.
The types of data that can be recorded are
described in this section. Some of the data
recorded is stored in event logs or error
logs.
Note: Error logs are reset following a service
or repair.
Note: We may provide information in
response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or
through a legal process. Such information
could be used by them in legal proceedings.
Data recorded includes, for example:
• Operating states of system
components, for example fuel level,
tire pressure and battery charge level.
• Vehicle and component status, for
example wheel speed, deceleration,
lateral acceleration and seatbelt
status. •
Events or errors in essential systems,
for example headlamps and brakes.
• System responses to driving situations,
for example airbag deployment and
stability control.
• Environmental conditions, for example
temperature.
Some of this data, when used in
combination with other information, for
example an accident report, damage to a
vehicle or eyewitness statements, could
be associated with a specific person.
Services That We Provide
If you use our services, we collect and use
data, for example account information,
vehicle location and driving characteristics,
that could identify you. We transmit this
data through a dedicated, protected
connection. We only collect and use data
to enable your use of our services to which
you have subscribed, with your consent or
where permitted by law. For additional
information, see the terms and conditions
of the services to which you have
subscribed.
For additional information about our
privacy policy, refer to the local Ford
website.
Services That Third Parties
Provide
We recommend that you review the terms
and conditions and data privacy
information for any services equipped with
your vehicle or to which you subscribe. We
take no responsibility for services that third
parties provide.
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SERVICE DATA
Service data recorders in your vehicle are
capable of collecting and storing
diagnostic information about your vehicle.
This potentially includes information about
the performance or status of various
systems and modules in the vehicle, such
as engine, throttle, steering or brake
systems. In order to properly diagnose and
service your vehicle, Ford Motor Company
(Ford of Canada in Canada), and service
and repair facilities may access or share
among them vehicle diagnostic
information received through a direct
connection to your vehicle when
diagnosing or servicing your vehicle.
Additionally, Ford Motor Company (Ford
of Canada, in Canada) may, where
permitted by law, use vehicle diagnostic
information for vehicle improvement or
with other information we may have about
you, for example, your contact information,
to offer you products or services that may
interest you. Data may be provided to our
service providers such as part suppliers
that may help diagnose malfunctions, and
who are similarly obligated to protect data.
We retain this data only as long as
necessary to perform these functions or to
comply with law. We may provide
information where required in response to
official requests to law enforcement or
other government authorities or third
parties acting with lawful authority or court
order, and such information may be used
in legal proceedings. For U.S. only (if
equipped), if you choose to use connected
apps and services, you consent that certain
diagnostic information may also be
accessed electronically by Ford Motor
Company and Ford authorized service
facilities, and that the diagnostic
information may be used to provide
services to you, personalizing your
experience, troubleshoot, and to improve
products and services and offer you
products and services that may interest
you, where permitted by law. For Canada
only, for more information, please review
the Ford of Canada privacy policy at
www.ford.ca, including our U.S. data
storage and use of service providers in
other jurisdictions who may be subject to
legal requirements in Canada, the United
States and other countries applicable to
them, for example, lawful requirements to
disclose personal information to
governmental authorities in those
countries.
EVENT DATA
This vehicle is equipped with an event data
recorder. The main purpose of an event
data recorder is to record, in certain crash
or near crash-like situations, such as an
airbag deployment or hitting a road
obstacle; this data will assist in
understanding how a vehicle
’s systems
performed. The event data recorder is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The event data recorder in this vehicle is
designed to record such data as:
• How various systems in your vehicle
were operating.
• Whether or not the driver and
passenger seatbelts were
buckled/fastened.
• How far (if at all) the driver was
depressing the accelerator and/or the
brake pedal.
• How fast the vehicle was traveling.
• Where the driver was positioning the
steering wheel.
This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
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Note:
Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (for example name, gender,
age, and crash location) is recorded.
However, parties, such as law enforcement,
could combine the event data recorder data
with the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event
data recorder.
SETTINGS DATA
Your vehicle has electronic control units
that have the ability to store data based
on your personalized settings. The data is
stored locally in the vehicle or on devices
that you connect to it, for example, a USB
drive or digital music player. You can delete
some of this data and also choose whether
to share it through the services to which
you subscribe.
Comfort and Convenience Data
Data recorded includes, for example:
• Seat and steering wheel position.
• Climate control settings.
• Radio presets. Entertainment Data
Data recorded includes, for example:
•
Music, videos or album art.
• Contacts and corresponding address
book entries.
• Navigation destinations.
CONNECTED VEHICLE DATA The modem has a SIM. The
modem was enabled when your
vehicle was built and periodically
sends messages to stay connected to the
cell phone network, receive automatic
software updates and send vehicle-related
information to us, for example diagnostic
information. These messages could
include information that identifies your
vehicle, the SIM and the electronic serial
number of the modem. Cell phone network
service providers could have access to
additional information, for example cell
phone network tower identification. For
additional information about our privacy
policy, visit www .For dC onne c t e d . c om or
refer to your local Ford website.
Note: The modem continues to send this
information unless you disable the modem
or stop the modem from sharing vehicle
data by changing the modem settings.
See
Connected Vehicle (page 360).
Note: The service can be unavailable or
interrupted for a number of reasons, for
example environmental or topographical
conditions and data plan coverage.
Note: To find out if your vehicle has a
modem, visit
www .For dC onne c t e d . c om .
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MOBILE DEVICE DATA
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your
device through the system. See App
Requirements (page 382).
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes, for example, the vehicle
identification number of your vehicle, the
SYNC module serial number, odometer,
enabled apps, usage statistics and
debugging information. We retain it only
as long as necessary to provide the service,
to troubleshoot, for continuous
improvement and to offer you products
and services that may be of interest to you
according to your preferences and where
allowed by law.
If you connect a cell phone to the system,
the system creates a profile that links to
that cell phone. The cell phone profile
enables more mobile features and efficient
operation. The profile contains, for
example data from your phonebook, read
and unread text messages and call history,
including history of calls when your cell
phone was not connected to the system.
If you connect a media device, the system
creates and retains a media device index
of supported media content. The system
also records a short diagnostic log of
approximately 10 minutes of all recent
system activity. The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device.
If you no longer plan to use the system or
your vehicle, we recommend you use the
master reset function to erase the stored
information. See Performing a Master
Reset (page 387).
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our
privacy policy, refer to the local Ford
website.
Note: To find out if your vehicle has
connectivity technology, visit
www .For dC onne c t e d . c om .
EMERGENCY CALL SYSTEM
DATA
When the emergency call system is active,
it may disclose to emergency services that
your vehicle has been in a crash involving
the deployment of an airbag or activation
of the fuel pump shut-off. Certain versions
or updates to the emergency call system
may also be capable of electronically or
verbally disclosing to emergency services
operators your vehicle location or other
details about your vehicle or crash to assist
emergency services operators to provide
the most appropriate emergency services.
If you do not want to disclose this
information, do not activate the emergency
call system.
Note: You cannot deactivate emergency
call systems that are required by law.
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WARNING: Properly secure
children 12 years old and under in a rear
seating position whenever possible. If
you are unable to properly secure all
children in a rear seating position,
properly secure the largest child on the
front seat. If you must use a forward
facing child restraint on the front seat,
move the seat as far back as possible.
Failure to follow these instructions could
result in personal injury or death. WARNING:
Do not place your arms
on the airbag cover or through the
steering wheel. Failure to follow this
instruction could result in personal injury. WARNING:
Keep the areas in front
of the airbags free from obstruction. Do
not affix anything to or over the airbag
covers. Objects could become projectiles
during airbag deployment. Failure to
follow this instruction could result in
personal injury or death. WARNING:
To reduce risk of injury,
do not obstruct or place objects in the
deployment path of the airbag. WARNING:
Do not place a
rearward facing child restraint in front of
an active airbag. Failure to follow this
instruction could result in personal injury
or death. WARNING:
Do not attempt to
service, repair, or modify the
supplementary restraint system or
associated components. Failure to
follow this instruction could result in
personal injury or death. WARNING:
Several airbag system
components get hot after inflation. To
reduce the risk of injury, do not touch
them after inflation. WARNING:
If a supplementary
restraint system component has
deployed, it will not function again. Have
the system and associated components
inspected as soon as possible. Failure to
follow this instruction could result in
personal injury or death.
PROPERLY ADJUSTING THE
DRIVER AND FRONT
PASSENGER SEATS WARNING:
National Highway
Traffic Safety Administration (NHTSA)
recommends a minimum distance of at
least
10 in (25 cm) between an
occupant's chest and the driver airbag
module.
To properly position yourself away from
the airbag:
• Move your seat to the rear as far as you
can while still reaching the pedals
comfortably.
• Recline the seat slightly one or two
degrees from the upright position.
After all occupants have adjusted their
seats and put on seatbelts, it is very
important that they continue to sit
properly. Properly seated occupants sit
upright, lean against the seat backrest, and
center themselves on the seat cushion,
with their feet comfortably extended on
the floor. Sitting improperly can increase
the chance of injury in a crash event. For
example, if an occupant slouches, lies
down, turns sideways, sits forward, leans
forward or sideways, or puts one or both
feet up, the chance of injury during a crash
greatly increases.
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