FORD ESCAPE 2013 3.G Owners Manual

System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist
(if equipped), Vehicle Health Report (if
equipped), and Traffic, Directions and
Information (if equipped).
USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.Helpful Hints
Make sure the interior of the vehicle is as
quiet as possible. Wind noise from open
windows and road vibrations may prevent
the system from correctly recognizing
spoken commands.
After pressing the voice icon, wait until
after the tone sounds and "Listening"
appears before saying a command. Any
command spoken prior to this does not
register with the system.
Speak naturally, without long pauses
between words.
At any time you can interrupt the system
while it is speaking by pressing the voice
icon.
Initiating a Voice Session
Push the voice icon; a tone
sounds and "Listening" appears
in the display. Say any of the
following:
If You Want To
Say
Stream audio from your phone.
"Bluetooth audio"
Cancel the requested action.
"Cancel"
Access the device connected to the auxiliary input jack.
"Line in"
Access mobile applications.
"Mobile apps" *
Make calls.
"Phone"
Access the SYNC Services portal.
"Services" *
Return to the main menu.
"SYNC"
Access the device connected to your USB port.
"USB"
Run a vehicle health report.
"Vehicle health report" *
281
SYNC®
E142599

If You Want To
Say
Adjust the level of voice interaction and feedback.
"Voice settings"
Hear a list of voice commands available in the current
mode.
"Help"
* If equipped, U.S. only
System Interaction and Feedback
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings). You can
customize the voice recognition system to
provide more or less instruction and
feedback. The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.
Adjusting the Interaction Level
Push the voice icon. Say "Voice
settings" when prompted, then
any of the following:
The System
When You Say
Provides less audible interaction and moretone prompts.
"Interaction mode advanced"
Provides more detailed interaction andguidance.
"Interaction mode standard"
The system defaults to the standard interaction mode.
Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there are multiple possible
responses to your request. For example,
the system may ask "Phone, is that
correct?".
The System
When You Say
Makes a best guess from the command;you may still occasionally be asked to confirm settings.
"Confirmation prompts off"
Clarifies your voice command with a shortquestion.
"Confirmation prompts on"
282
SYNC®
E142599

The system creates candidate lists when
it has the same confidence level of several
options based on your voice command.
When turned on, you may be prompted
with as many as four possibilities for
clarification.For example, say "Say 1 after the tone to
call John Doe at home. Say 2 after the tone
to call Johnny Doe on mobile. Say 3 after
the tone to call Jane Doe at home." You
could also say "Say 1 after the tone to play
John Doe, Say 2 after the tone to play
Johnny Doe."
The System
When You Say
Makes a best guess from the media
candidate list; you may still occasionally be asked questions.
"Media candidate lists off"
Clarifies your voice command for mediacandidates.
"Media candidate lists on"
Makes a best guess from the phone
candidate list; you may still occasionally be asked questions.
"Phone candidate lists off"
Clarifies your voice command for phonecandidates
"Phone candidate lists on"
USING SYNC® WITH YOUR
PHONE
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your mobile phone's
functionality. At a minimum, most mobile
phones with Bluetooth wireless technology
support the following functions:
• Answering an incoming call
• Ending a call
• Using privacy mode
• Dialing a number
• Redialing
• Call waiting notification
• Caller ID Other features such as text messaging
using Bluetooth and automatic phonebook
download are phone-dependent features.
To check your phone's compatibility, refer
to your phone's user manual and visit
www.SYNCMyRide.com or
www.syncmaroute.ca.
Pairing a Phone for the First Time
Note:
SYNC can support downloading up
to approximately 2000 entries per
Bluetooth-enabled mobile phone.
Note: Make sure the vehicle ignition and
radio are turned on and the transmission is
in position P.
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls.
283
SYNC®

1. Press the phone button; when thedisplay indicates no phone is paired,
press OK.
2. When Add Bluetooth Device appears,
press OK.
3. When Find SYNC appears in the display, press OK.
4. Put your phone into Bluetooth discovery mode. Refer to your phone's
user guide if necessary.
5. When prompted on your phone's display, enter the six-digit PIN provided
by SYNC in the radio display. The
display indicates when the pairing is
successful
Depending on your phone's capability and
your market, the system may prompt you
with questions such as setting the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up), downloading
your phone book, etc.
Pairing Subsequent Phones
Note: Make sure the vehicle ignition and
radio are turned on and the transmission is
in position P. Note:
To scroll through the menus, press
the up and down arrows on your audio
system.
1. Press the phone button and scroll until
System Settings is selected.
2. Press OK and scroll until Bluetooth Devices is selected, then press OK.
3. Scroll until Add Bluetooth Device is selected, then press OK.
4. When Find SYNC appears in the display, press OK.
5. Put your phone into Bluetooth discovery mode. Refer to your phone's
user guide if necessary.
6. When prompted on your phone's display, enter the six-digit PIN provided
by SYNC in the radio display. The
display indicates when the pairing is
successful.
The system then prompts with questions
such as if you would like to set the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up), download your
phone book, etc.
Phone Voice Commands
"PHONE" "Go to privacy"
"Call <name>" 1
"Hold"
"Call <name> at home" 1
"Join"
"Call <name> at work" 1
"Menu"2,4
"Call <name> in office" 1
"Phone book <name>" 2
"Call <name> on mobile OR cell" 1
"Phone book <name> at home" 2
"Call <name> on other" 1
284
SYNC®

"PHONE""Phone book <name> at office" 2
"Call history incoming" 2
"Phone book <name> at work" 2
"Call history missed" 2
"Phone book <name> on mobile OR cell" 2
"Call history outgoing" 2
"Phone book <name> on other" 2
"Connections" 2
"Dial" 1,3
1 These commands do not require you to say "Phone" first.
2 These commands are not available until phone information is completely downloaded
using Bluetooth.
3 See Dial table below.
4 See Menu table below.
Phone book commands: When you ask
SYNC to access a phone book name,
number, etc., the requested information
appears in the display to view. Press the
phone button and say "Call" to call the
contact.
"DIAL"
"411 (four-one-one)", "911" (nine-one-one), etc. "700" (seven hundred)"800" (eight hundred) "900" (nine hundred)
"Pound", "Slash" (#,/) "Number <0-9>""Asterisk" (*)
"Clear" (deletes all entered digits) "Delete" (deletes one digit) "Plus""Star"
285
SYNC®

Note:To exit dial mode, press and hold the
phone button or press Menu to go to the
Phone menu.
"MENU"
"(Phone) connections"
"(Phone) settings (message) notification off" "(Phone) settings (message) notification on" "(Phone) settings (set) phone ringer""(Phone) settings (set) ringer 1"
"(Phone) settings (set) ringer 2"
"(Phone) settings (set) ringer 3"
"(Phone) settings (set) ringer off" "Battery"
"Phone name" "Signal"
"Text message inbox"
Words in ( ) are optional and do not have to be spoken for the system to understand
the command.
Making Calls
Press the voice icon and when prompted
say:
1. Say "Call <name>" or "Dial", then the desired number.
2. When the system confirms the number,
say "Dial" again to initiate the call.
To erase the last spoken digit, say "Delete"
or press the left arrow button. To erase all
spoken digits, say "Clear" or press and hold
the left arrow button.
To end the call, press and hold the phone
button. Receiving Calls
When receiving a call, you can:
•
Answer the call by pressing the phone
button.
• Reject the call by pressing and holding
the phone button.
• Ignore the call by doing nothing.
Phone Options during an Active
Call
During an active call, you have additional
menu features which become available
such as putting a call on hold, joining calls,
etc. Use the arrow buttons to scroll through
the menu options.
286
SYNC®

To access:
•Press Menu during an active call. •
When Active Call Menu is selected,
press OK.
• Scroll to cycle through the following
options:
You Can
When You Select
Mute the call.
Mute Call?
Switch a call from an active hands-free environment to
your mobile phone for a more private conversation.
Privacy
Press OK when Privacy on/off appears. (The display
indicates In Privacy and the system transfers your call.)
Put an active call on hold.
Call Hold
Press OK when Hold on/off appears. To answer another
call at this time, press the phone button.
Enter "tones" such as numbers for passwords.
Enter Tones
Scroll until the desired number appears in the display, then
press OK; a tone sounds as confirmation. Repeat as
necessary.
Join two separate calls. (SYNC supports a maximum of
three callers on a multi-party/conference call.)
Join Calls
1. Press the phone button.
2. Access the desired contact through SYNC or use voice
commands to place the second call. Once actively in the
second call, press Menu.
3. Scroll until Join Calls appears and press OK. Press OK
again when Join Calls? appears.
Access your phonebook contacts.
Phonebook
1. Press OK to select, then scroll through your phonebook
contacts.
2. Press OK again when the desired selection appears in
the display.
3. Press the phone button.
Access your call history log.
Call History
1. Press OK to select, then scroll through your call history
options (incoming, outgoing or missed).
2. Press OK when the desired selection appears in the
display.
3. Press the phone button to call the selection.
Exit the current menu.
Return
287
SYNC®

Accessing Features through the
Phone Menu
The phone menu allows you to redial a
number, access your call history and phone
book and send text messages as well as
access phone and system settings. You
can also access advanced features such
as 911 Assist™, Vehicle Health Report and
SYNC Services.1. Press the phone button to enter the
Phone menu.
2. Scroll to cycle through:
You Can
When You Select
Redial the last number called (if available). Press OK to
select, then press OK again to confirm.
Phone Redial
Allows you to access any previously dialed, received or
missed calls while your phone has been connected to the
system.
Call History
1
1. Press OK to select.
2. Scroll to select from Call History Incoming, Call
History Outgoing or Call History Missed. Press OK
make your selection.
3. Press OK or the phone button to call the desired selec-
tion.
The system attempts to automatically re-download your
phone book and call history each time your phone
connects to SYNC (if the auto download feature is on and
your Bluetooth-enabled mobile phone supports this
feature).
Allows you to access your downloaded phonebook.
Phonebook 1,2
1. Press OK to confirm and enter. If your phonebook has
fewer than 255 listings, they appear alphabetically in flat
file mode. If there are more, they are organized into
alphabetical categories.
2. Scroll until the desired contact appears, then press OK.
3. Press OK or the phone button.
Enables you to send, download and delete text messages.
Text Message 1
Allows you to view your phone's status, set ring tones,
select your message notification, change phone book
entries and automatically download your mobile phone
among other features.
Phone Settings
1
Access the SYNC Services portal where you can request
various types of information, traffic reports and directions.
SYNC Services
3
288
SYNC®

You Can
When You Select
Place an emergency call to a 911 operator for you after an
accident (if the feature is used properly).
911 Assist
4
Create and receive a diagnostic report card on your vehicle.
Vehicle Health Report 3
Interact with SYNC-capable mobile applications on your
smartphone.
Mobile Apps
3
Access Bluetooth Devices menu listings (add, connect,
set as primary, on/off, delete) as well as Advanced menu
listings (prompts, languages, defaults, master reset, install
application and system information).
System Settings
Exit the phone menu by pressing OK.
Exit Phone Menu
1 This is a phone-dependent feature.
2 This is a phone-dependent and speed-dependent feature.
3 If equipped, U.S. only.
4 If equipped, U.S. and Canada only.
Text Messaging
Note: This is a phone-dependent feature.
SYNC allows you to receive, send,
download and delete text messages. The
system can also read incoming text
messages to you so that you do not have
to take your eyes off the road.
Receiving a Text Message
Note: This is a phone-dependent feature.
Your phone must support downloading text
messages using Bluetooth to receive
incoming text messages.
Note: Forwarding a text message is a
speed-dependent feature and can only be
done when the vehicle is traveling at 3 mph
(5 km/h) or less.
Note: Only one recipient is allowed per text
message.
289
SYNC®

When a new message arrives, an audible
tone sounds and the display indicates you
have a new message. You have these
options:
•Press the voice button, wait for the
prompt and say "Read message" to
have SYNC read the message to you.
• Press OK to receive and open the text
message or do nothing and the
message goes into your text message
inbox. Press OK again and SYNC reads
your message aloud as you are not able
to view the message. You can then also
choose whether you'd like to reply or
forward the message.
• Press OK and scroll to choose
between:
•Reply to Text Message: Press OK
to access and then scroll through
the list of pre-defined messages to
send.
• Forward Text Message: Press OK
to forward the message to anyone
in your Phonebook or Call
History. You can also choose Enter
Number.
Sending, Downloading and Deleting
Your Text Messages
Text messaging is a phone-dependent
feature. If your phone is compatible, SYNC
allows you to receive, send, download and
delete text messages.
1. Press the phone button.
2. Scroll until Text Message appears, then press OK. Scroll to select from the following options:
•
Send Text Message? enables you to
send a new text message based on a
pre-defined set of 15 messages.
• Download Unread Msgs allows you
to download your unread messages
(only) to SYNC. To download the
messages, press OK to select. The
display indicates your messages are
being downloaded. When complete,
SYNC takes you to your inbox.
• Delete All Messages? allows you to
delete current text messages from
SYNC (not your phone). To delete the
messages, press OK to select. The
display indicates when all your text
messages have been deleted and
SYNC returns you to the text message
menu
• Return exits the current menu when
you press OK.
When you select Send Text Message?
(and your phone supports this feature),
you have the following choices of
pre-defined messages:
• Be there in 10 minutes
• Be there in 20 minutes
• Call me
• Call U later
• Can't talk right now
• Can't wait to see you
• I love you
• I need more directions
• I'm stuck in traffic
• No
• Thanks
• Too funny
• Where R you?
• Why?
• Yes
To send the message:
290
SYNC®