FORD ESCAPE 2013 3.G Owners Manual

SYNC Services Quick Tips
You can even access your account outside the vehicle.
Just use the number on your phone's call history. Traffic
and Directions features do not function properly but
information services and the 411 connect and text message
features are available.
USING SYNC® WITH YOUR
MEDIA PLAYER
You can access and play music from your
digital music player over the vehicle's
speaker system using the system's media
menu or voice commands. You can also
sort and play your music by specific
categories such as artists, albums, etc.
SYNC is capable of hosting nearly any
digital media player including: iPod®,
Zune ™, "Plays from device" players, and
most USB drives. SYNC also supports
audio formats such as MP3, WMA, WAV
and ACC.
Connecting Your Digital Media
Player to the USB Port
Note: If your digital media player has a
power switch, ensure that the device is
turned on.
To Connect Using Voice Commands
1. Plug the device into the vehicle's USB port.
2. Press the voice icon and when prompted, say "USB".
3. You can now play music by saying any of the appropriate voice commands.
Refer to the media voice commands.
To Connect Using the System Menu
1. Plug the device into the vehicle's USB port. 2. Press AUX and then MENU to enter
the Media menu.
3. Scroll until Select Source appears, then press OK.
4. Scroll to select USB and press OK.
5. Depending on how many digital media
files are on your connected device,
Indexing may appear in the radio
display. When indexing is complete, the
screen returns to the Play menu.
Press OK and scroll through selections of:
• Play All
• Albums
• Genres
• Playlists
• Tracks
• Explore USB
• Similar Music
• Return
What's Playing?
At any time when a track is playing, you
can press the voice icon and ask the
system "What's playing?". The system
reads the metadata tags (if populated) of
the playing track to you.
Media Voice Commands
Press the voice icon and, when
prompted, say "USB", then any
of the following:
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"USB""Refine album " 1,2
"Autoplay off"
"Refine artist "1,2
"Autoplay on"
"Refine song "1
"Connections"
"Refine track "1,2
"Pause"
"Repeat off"
"Play"
"Repeat on"
"Play album " 1,2
"Search album " 1,2
"Play all"
"Search artist "1,2
"Play artist " 1,2
"Search genre " 1
"Play genre " 1,2
"Search song " 1
"Play next folder" 3
"Search track " 1,2
"Play next track"
"Shuffle off"
"Play playlist " 1,2
"Shuffle on"
"Play previous folder" 3
"Similar music"
"Play previous track"
"What's playing?"
"Play song " 1
"Play track " 1,2
1 is a dynamic listing, meaning that it could be the name of any desired group,
artist, song, etc.
2 Voice commands which are not available until indexing is complete.
3 Voice commands which are only available in folder mode.
Voice Command Guide
· Turn on to listen to music which has already been
randomly indexed during the indexing process.
"Autoplay"
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Voice Command Guide
· Turn off and the system does not begin to play any of
your music until all media has all been indexed. Indexing
times can vary from device to device and also with regard
to the number of songs being indexed.
The system searches all the data from your indexed music
and, if available, begins to play the chosen type of music.
You can only play genres of music which are present in
the GENRE metadata tags that you have on your digital
media player.
"Search genre" or "Play
genre"
The system compiles a playlist and then plays similar
music to what is currently playing from the USB port using
indexed metadata information.
"Similar music"
The system searches for a specific artist, track or album
from the music indexed through the USB port.
"Search", "Play", "Artist",
"Track, "Album"
This allows you to make your previous command more
specific. For example, if you asked to search and play all
music by a certain artist, you could then say "Refine album"
and choose a specific album from the list to view. If you
then select Play, the system only plays music from that
specific album.
"Refine"
Press the voice icon and when prompted
say "Bluetooth audio", then any of the
following:
"BLUETOOTH AUDIO" "Connections""Pause""Play"
"Play next track"
"Play previous track"
Media Menu Features
The media menu allows you to select your
media source, how to play your music (by
artist, genre, shuffle, repeat, etc.), and also
to add, connect or delete devices. 1. Press AUX and then MENU to enter
the Media menu.
2. Scroll to cycle through:
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You Can
When You Select
Play your music by artist, album, genre, playlists, tracks,
similar music or to simply, play all. You can also choose
to Explore USB to view the supported digital music files
on your playing device.
Play Menu
· Select and play music from your USB port, auxiliary input
jack (line in) or stream music from your Bluetooth-enabled
phone.
Select Source
· Press OK to select, then scroll to choose from USB,
Bluetooth Audio, and Line In.
· When you select USB, and Autoplay is on, you can
access media files randomly as they are indexed. If turned
off, indexed media is not available until the indexing
process is complete. SYNC is capable of indexing thou-
sands of average size media and notifies you if the
maximum indexing file size is reached.
· Users who have Bluetooth phones that are capable of
streaming audio can press SEEK to play the previous or
next track.
· When you have already connected a device to the USB
port, you cannot access the line in feature. Some digital
media players require both USB and line in ports to stream
data and music separately.
· Choose to shuffle or repeat your music and select your
Autoplay settings. Once these selections are turned on,
they remain on until turned off.
Media Settings
· Some digital media players require both USB and line in
ports to stream data and music separately. Press OK to
select and then scroll to choose from Shuffle, Repeat or
Autoplay.
Interact with SYNC-capable mobile applications on your
smartphone.
Mobile Apps
Access Bluetooth Device menu listings (add, connect,
set as primary, on/off, delete) as well as Advanced menu
listings (prompts, languages, defaults, master reset, install
application and system information).
System Settings
Press OK to exit the media menu.
Exit Media Menu
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Accessing Your Play Menu
This menu allows you to select and play
your media by artist, album, genre, playlist,
track, similar music or even to explore what
is on your USB device.
1. Make sure that your device is pluggedinto the USB port and is turned on. 2. Press AUX and then MENU to enter
the Media menu.
3. Scroll to select the Play menu, then press OK.
If there are no media files to access, the
display indicates there is no media. If there
are media files, you have the following
options to scroll through and select from:
You Can
When You Select
· Play all indexed media (tracks) from your playing device
in flat file mode, one at a time in numerical order.
Play All
· Press OK to select. The first track title appears in the
display.
Sort all indexed media by artist. Once selected, the system
lists and then play all artists and tracks alphabetically. If
there are fewer than 255 indexed artist, they are listed
alphabetically in flat file mode. If there are more, they are
categorized in alphabetical categories.
Artists
1. Press OK to select. You can select to play All Artists or
any indexed artist.
2. Scroll until the desired artist is chosen and press OK.
Sort all indexed media by albums. If there are fewer than
255 indexed albums, they are listed alphabetically in flat-
file mode. If there are more, they are organized into
alphabetical categories.
Albums
1. Press OK to enter the album menu and select from
playing all albums or from any individual indexed album.
2. Scroll until the desired album is chosen, then press OK.
· Sort indexed music by genre (category) type. SYNC lists
the genres alphabetically in flat-file mode. If there are
more than 255, SYNC automatically organizes them into
alphabetical categories.
Genres
· Press OK to select. Scroll to select the desired genre, then
press OK.
· Access your playlists (from formats such as .ASX, .M3U,
.WPL or .MTP). The system lists your playlists alphabetic-
ally in flat-file mode. If there are more than 255, they are
organized into alphabetical categories.
Playlists
· Press OK to select. Scroll to select the desired playlist,
then press OK.
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You Can
When You Select
· Search for and play a specific track which has been
indexed. SYNC lists your tracks alphabetically in flat-file
mode. If there are more than 255, SYNC automatically
organizes them into alphabetical categories.
Tracks
· Press OK to select. Scroll to select the desired track, then
press OK.
· Explore all supported digital media on your media device
connected to the USB port. You can only view media
content which is compatible with SYNC; other files saved
are not visible.
Explore USB
· Press OK to select. Scroll to explore indexed media on
your flash drive.
· Play music similar to what is currently playing from the
USB port. The system uses the metadata information of
each song to compile a playlist for you.
Similar Music
· Press OK to select. The system creates a new list of
similar songs and begin playing. The metadata tags must
be populated for this feature to include each track.
· With certain playing devices, if your metadata tags are
not populated, the tracks won't be available in voice
recognition, play menu or similar music. However, if you
place these tracks onto your playing device in Mass
Storage Device Mode they are available in voice recogni-
tion,Play menu browsing and Similar Music. Unknowns
are placed into any unpopulated metadata tag.
Exit the current menu.
Return
System Settings
System settings provide access to your
Bluetooth Devices and Advanced menu
features.
The Bluetooth Devices menu allows you
to add, connect and delete a device as turn
the Bluetooth feature on and off.
The Advanced menu allows you to access
and set prompts, languages, defaults and
perform a master reset. Bluetooth Devices Menu Options
1. Press AUX and then MENU to enter
the Media menu.
2. Scroll until System Settings appears
and select OK, then press OK.
3. Scroll until Bluetooth Devices appears.
4. Press OK and then scroll to select from:
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When You Select
Allows you to pair additional devices to the system.
Add Bluetooth Device *
1. Press OK to select and press OK again when Find SYNC
appears in the display.
2. Follow the directions in your phone's user guide to put
your phone into discovery mode. A six-digit PIN appears
in the display.
3. When prompted on your phone's six-digit display, enter
the PIN.
Connect a previously paired Bluetooth-enabled phone.
Connect Bluetooth Device
1. Press OK to select and view a list of devices.
2. Scroll until the desired device is chosen and press OK
to connect the device.
· Turn the Bluetooth feature on and off.
Set Bluetooth On/Off
· Press OK and scroll to toggle between On and Off. When
the desired selection is chosen, press OK. Turning
Bluetooth off disconnects all Bluetooth devices and
deactivates Bluetooth features.
· Delete a paired media device.
Delete Device
· Press OK and scroll to select the device. Press OK to
confirm.
· Delete all previously paired devices.
Delete All Devices
· Press OK to select.
Exit the current menu.
Return
* This is a speed-dependent feature.
Advanced Menu Options
1. Press AUX and then MENU to enter the Media menu. 2.
Scroll until System Settings appears
and select OK, then press OK.
3. Scroll until Advanced appears.
4. Press OK and then scroll to select from:
You Can
When You Select
Have SYNC guide you by asking questions, helpful hints
or ask you for a specific action.
Prompts
1. Press OK to select and scroll to select between on or
off.
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When You Select
2. Press OK when the desired selection appears in the
display. SYNC takes you back to the Advanced menu.
Choose from English,Français or Español. The displays
and prompts are in the selected language.
Languages
1. Press OK to select and then scroll through the languages.
2. Press OK when the desired selection appears in the
display.
3. If you change the language setting, the display indicates
that the system is updating. When complete, SYNC takes
you back to the Advanced menu.
Return to the factory default settings. This selection does
not erase your indexed information (phonebook, call
history, text messages and paired devices).
Factory Defaults
1. Press OK to select and then press OK again when
Restore Defaults? appears in the display.
2. Press OK to confirm.
Completely erase all information stored on SYNC (all
phonebook, call history, text messages and all paired
devices) and return to the factory default settings.
Master Reset
Download new software applications (if available) and
then load the desired applications through your USB port.
Refer to the web site for more information.
Application
Exit the current menu.
Return
SYNC® TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, please refer to the
tables below. Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
on-line chat (during certain hours). Visit
www.SYNCMyRide.com or
www.syncmaroute.ca for more
information.
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Phone IssuesPossible Solution(s)
Possible Cause(s)
Issue
Review your phone's user
guide regarding audio
adjustments.
The audio control settings
on your phone may be
affecting SYNC perform-
ance.
A lot of background noise
during a phone call.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Possible phone malfunction.
During a call, I can hear the
other person but they
cannot hear me.
· Go to the website to review
your phone's compatibility.
· This is a phone-dependent
feature.
SYNC is not able to down-
load my phonebook.
· Try turning off the device,
resetting the device or
removing the device's, then
trying again.
· Possible phone malfunc-
tion.
· Try "pushing" your phone-
book contacts to SYNC by
using the Add Contacts
feature.
· Use the "SYNCmyphone"
feature available on the
website.
· Try "pushing" your phone-
book contacts to SYNC by
using the Add Contacts
feature.
Limitations on your phone's
capability.
The system says "Phone-
book downloaded" but my
phonebook in SYNC is
empty or is missing
contacts.
· If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
· Remove any pictures or
special ring tones associ-
ated with the missing
contact.
· Go to the website to review
your phone's compatibility.
· This is a phone-dependent
feature.
I'm having trouble
connecting my phone to
SYNC.
· Try turning off the device,
resetting the device or
removing the device's, then
trying again.
· Possible phone malfunc-
tion.
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Phone IssuesPossible Solution(s)
Possible Cause(s)
Issue
· Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
· Check the security and
"auto accept/prompt
always" settings relative to
the SYNC Bluetooth
connection on your phone.
· Update your device's firm-
ware.
· Turn off the Auto phone-
book download setting.
· Go to the website to review
your phone's compatibility.
· This is a phone-dependent
feature.
Text messaging is not
working on SYNC.
· Try turning off the device,
resetting the device or
removing the device's, then
trying again.
· Possible phone malfunc-
tion.
USB/Media Issues
Possible Solution(s)
Possible Cause(s)
Issue
· Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Possible device malfunction.
I'm having trouble
connecting my device.
· Make sure you are using the
manufacturer's cable.
· Make sure the USB cable is
properly inserted into the
device and the vehicle's USB
port.
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