FORD EXPLORER 1996 2.G Owners Manual

Roadside Emergencies
311
[RE24345( X)04/94]
eight pica
chart:0020591-B[RE24400(ALL)10/94]
The Fuel Pump Shut-off Switch
*
[RE24500(ALL)07/95]
If the engine cranks but does not start or if you have had a
collision, the fuel pump shut-off switch may have been
triggered. The shut-off switch is a device that stops the fuel
pump when your vehicle has been involved in a substantial jolt.
*
[RE24600(ALL)07/95]
For information on how to check and reset the fuel pump
shut-off switch, seeFuel pump shut-off switchin the Index.
%*
[RE24700(ALL)05/95]
Towing Your Vehicle
[RE24800(ALL)09/95]
If you need to have your vehicle towed, contact a professional
towing service or, if you are a member, your roadside assistance
center.
[RE24813( X)12/95]
It is recommended that your vehicle be towed with wheel lift or
flatbed equipment. Do not tow with slingbelt equipment. Ford
Motor Company has not developed or approved a T-hook or
slingbelt towing procedure.
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312
[RE24827( X)09/95]
three fourths page
art:0090197-B*
[RE24850(ALL)03/95]
When calling for a tow truck, tell the operator what kind of
vehicle you have. A towing manual is available from Ford
Motor Company for all authorized tow truck operators. Have
your tow truck driver refer to this manual for the proper
hook-up and towing procedures for your vehicle.
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Roadside Emergencies
313
[RE27520( X)06/95]
Neutral Tow Feature
[RE27540( X)06/95]
Neutral tow feature is an option which can be activated at any
dealership that has a Service Bay Diagnostic System (SBDS).
When activated the feature may be enabled by following the
instruction located on the visor or the headliner.
[RE27560( X)12/95]
The feature is available in vehicles with Control Trac and
automatic transmission only. It is not available on vehicles with
All-Wheel Drive.
[RE27580( X)06/95]
There are no wrecker or recreational vehicle towing restrictions
on method or distance if the above feature is activated and
enabled.
[RE27590( X)06/95]
See your dealer for more information.
[RE27600(ALL)12/91]
Recreational Towing Ð All wheels on the ground
[RE27700(ALL)05/91]
Towing your vehicle can be successfully performed by following
the appropriate guidelines for the type of powertrain on the
vehicle to be towed. The following guidelines, by powertrain
combination, are designed to ensure that the transmission is not
damaged due to insufficient lubrication.
[RE27710( X)12/95]
NOTE: Vehicles equipped with the All Wheel Drive transfer
case cannot be towed with all four wheels on the
ground.
[RE27800(ALL)12/91]
4x2ÐAutomatictransmission
*
[RE27900(ALL)03/95]
n
Release the parking brake.
[RE28000(ALL)01/95]
n
Place transmission gearshift in N (neutral).
[RE28100(ALL)10/94]
n
Maximum speed is 35 mph (56 km/h).
[RE28200(ALL)10/94]
n
Maximum distance is 50 miles (80 km).
[RE28300(ALL)06/94]
If a distance of 50 miles (80 km) or speed of 35 mph (56 km/h)
will be exceeded, youmust:
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314
[RE28400(ALL)05/91]
n
Disconnect the driveshaft at the rear differential and properly
support it under the vehicle.
[RE28500(ALL)01/95]
n
Mark the driveshaft and axle flanges to ensure proper
position when reconnecting the driveshaft. Refer to service
manual for proper driveshaft fastener torque specification.
(See theAccessorieschapter for information on ordering
service manuals.)
[RE28600(ALL)05/95]
RWARNING
When disconnecting/installing the driveshaft, the parking
brake must be set and the wheels blocked to ensure the
vehicle does not roll.
[RE28700(ALL)06/94]
n
Maximum speed is 55 mph (88 km/h), unlimited distance.
[RE28720(ALL)12/91]
4x2ÐManualtransmission
*
[RE28740(ALL)03/95]
n
Release the parking brake.
[RE28750(ALL)01/95]
n
Place the transmission gearshift in the neutral position.
[RE28770(ALL)12/91]
n
Maximum speed is limited by towing equipment
manufacturer's recommendation, unlimited distance.
[RE29450( X)10/94]
CONTROL TRAC transfer case
*
[RE29500(ALL)03/95]
n
Release the parking brake.
[RE29600(ALL)01/95]
n
Place the transmission gearshift in the neutral position.
[RE29750( X)10/94]
n
Ensure the transfer case is in 2WD.
[RE29800(ALL)10/94]
NOTE: Both the 4WD and 4WD Low indicator lights in the
instrument panel will be off when the 4WD switch is
in 2WD.
[RE29850(ALL)10/92]
For automatic transmissions:
[RE29900(ALL)10/94]
n
Maximum speed is 35 mph (56 km/h).
[RE30000(ALL)10/94]
n
Maximum distance is 50 miles (80 km).
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Roadside Emergencies
315
[RE30100(ALL)06/94]
If a distance of 50 miles (80 km) or speed of 35 mph (56 km/h)
will be exceeded, youmust:
[RE30250( X)01/95]
n
Remove the rear driveshaft or have the neutral tow feature
enabled at your dealership.
[RE30300(ALL)06/94]
n
Mark the driveshaft and transfer case/axle flanges to ensure
proper position when installing the driveshaft. Refer to
service manual for proper driveshaft torque specification.
[RE30400(ALL)05/95]
RWARNING
When disconnecting/installing the driveshaft, the parking
brake must be set and the wheels blocked to ensure the
vehicle does not roll.
[RE30500(ALL)06/94]
n
Maximum speed is 55 mph (88 km/h), unlimited distance.
[RE30525(ALL)10/92]
For manual transmissions:
[RE30550(ALL)06/94]
n
Maximum speed is 55 mph (88 km/h), unlimited distance.
[RE30600(ALL)10/94]
Limited vehicle operation, such as driving the vehicle while at a
campsite, can be accomplished with the rear driveshaftremoved
by using the front drive to propel the vehicle. To operate the
vehicle in this condition, youmustfollow the following
guidelines:
[RE30700(ALL)10/94]
n
Place the transfer case in 4WD by rotating 4WD switch to
4WD HIGH.
[RE30800(ALL)10/94]
n
Drive the vehicleonlyon good surface roads to avoid
excessive loads on the front-wheel drive system.
[RE30900(ALL)10/94]
n
Maximum speed is 35 mph (56 km/h).
[RE31000(ALL)10/94]
n
Maximum distance is 50 miles (80 km).
[RE31100(ALL)10/94]
n
Avoid quick acceleration and steep grades.
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316
[RE31200(ALL)10/94]
To return the vehicle to a towable condition, youmust:
[RE31300(ALL)10/94]
n
Place the transfer case in 2WD by rotating the 4WD switch
to 2WD.
[RE31400(ALL)10/94]
NOTE: Both the 4WD and 4WD Low indicator lights in the
instrument cluster will be off when the transfer case
is in 2WD.
[RE31500(ALL)10/94]
n
After 2WD is selected, the front hubs must be ªunlockedº by
moving the vehicle in reverse direction for a minimum of ten
feet.
[RE31600(ALL)10/94]
n
Confirm the front hubs are unlocked by inspecting the front
drive shaft to verify it does not turn when the vehicle is
towed.
[RE31700(ALL)10/94]
In addition to the above guidelines, it is recommended that you
follow the instructions provided by the manufacturer of the
towing apparatus.
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317
Customer Assistance
%*
[HS00205(ALL)06/94]
Roadside Assistance
*
[HS00210(ALL)10/95]
Ford Motor Company has set up a 24-hour, seven-day-a-week
hotline with trained operators who put you in touch with the
help you need if you experience a problem with your vehicle.
This complimentary service is provided to you throughout your
warranty period of 3 years or 36,000 miles (60,000 km),
whichever comes first. To purchase Roadside Assistance
coverages beyond this period (available through Ford Auto Club
in the United States or Ford and Lincoln-Mercury dealers in
Canada), contact your Ford or Lincoln-Mercury dealer.
Additional Roadside Assistance coverage is unavailable in
Puerto Rico and the Virgin Islands.
*
[HS00215(ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220(ALL)06/94]
n
Mount your spare if you have a flat tire.
*
[HS00225(ALL)06/94]
n
Jump-start your battery if it is dead.
*
[HS00230(ALL)06/94]
n
Unlock your vehicle if you are locked out.
*
[HS00235(ALL)06/94]
n
Bring you fuel if you run out.
*
[HS00240(ALL)06/94]
n
Tow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow,
are covered (some exclusions apply, such as impound towing
and repossession).
*
[HS00245(ALL)06/94]
How to use Roadside Assistance
*
[HS00250(ALL)06/94]
Your Roadside Assistance identification card can be found in the
Owner Guide portfolio in your glove compartment. Complete
the card and place it in your wallet for quick reference.
*
[HS00255(ALL)04/95]
To receive roadside assistance in the United States call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00260(ALL)04/95]
Should you need to arrange for roadside assistance yourself,
Ford Motor Company will reimburse the reasonable cost. To
obtain information about reimbursement call 1-800-241-FORD (in
Canada call 1-800-665-2006).
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318
*
[HS00300(ALL)01/95]
If You Have a Service Problem
*
[HS00400(ALL)01/95]
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships that can service your vehicle for you. This chapter
tells you how to get service or maintenance for your vehicle.
%*
[HS00525(ALL)02/95]
Service/Maintenance Concerns (U.S. or Canada)
*
[HS00600(ALL)04/95]
Ford recommends taking your vehicle to your selling dealer
who wants to ensure your continued satisfaction. You may,
however, take your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your dealer will be able
to resolve your concern.
*
[HS00700(ALL)04/95]
If you are not satisfied with the service you received from your
dealership's service department, talk to the service manager at
the dealership, or if you still are not satisfied, talk to the owner
or general manager of the dealership. In most cases, you will
have your concern resolved at this level.
*
[HS01000(ALL)04/95]
If you are away from home when your vehicle needs to be
serviced, or if you need more help than the dealer gave you,
contact the Ford Customer Assistance Center to find an
authorized dealership that may be able to help you.
*
[HS01010(ALL)04/95]
Please have the following information available when contacting
Ford Customer Assistance:
*
[HS01020(ALL)04/95]
n
your telephone number (both business and home)
*
[HS01030(ALL)04/95]
n
the name of the dealer and the city where the dealership is
located
*
[HS01040(ALL)03/95]
n
the year and make of your vehicle
*
[HS01050(ALL)03/95]
n
the date purchased
*
[HS01060(ALL)03/95]
n
the current mileage on your vehicle
%*
[HS01070(ALL)09/95]
n
your Vehicle Identification Number (VIN) listed on your
owner card and/or your vehicle ownership license
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Customer Assistance
319
*
[HS01105(ALL)03/95]
In the United States, contact:
[HS01120(ALL)01/95]
6 pica art:0050105-A[HS01130(ALL)03/95]
In Canada, contact:
[HS01135(ALL)05/95]
6 pica art:0040188-B[HS01160(ALL)03/95]
If you still have a service or product complaint, you may wish
to contact the Dispute Settlement Board (U.S. only).
%*
[HS02300(ALL)02/95]
The Dispute Settlement Board (U.S. Only)
*
[HS02400(ALL)03/95]
The Dispute Settlement Board is a voluntary, independent
dispute-settlement program available free to owners or lessees
of qualifying Ford Motor Company vehicles.
*
[HS02500(ALL)01/95]
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or to discontinue this
process at any time without notice and without incurring
obligations.
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320
*
[HS02600(ALL)01/95]
What Kind of Cases Does the Board Review?
[HS02700(ALL)09/95]
The Board reviews unresolved warranty performance complaints
on Ford, Mercury and Lincoln cars and Ford and Mercury Light
Trucks under warranty that have not been resolved by a dealer
or Ford Motor Company, except those involving:
*
[HS02800(ALL)01/95]
n
A non-Ford product
*
[HS02900(ALL)01/95]
n
A non-Ford dealership
*
[HS03100(ALL)01/95]
n
A vehicle sales transaction
*
[HS03200(ALL)01/95]
n
A request for reimbursement of consequential expenses
unless incidental to a service or product complaint being
reviewed
*
[HS03300(ALL)01/95]
n
Items not covered by your warranty
*
[HS03400(ALL)01/95]
n
Alleged liability claims
*
[HS03450(ALL)01/95]
n
Property damage where such damage is significant when
compared to the economic loss alleged under the warranty
dispute
*
[HS03500(ALL)01/95]
n
Cases currently in litigation
*
[HS03600(ALL)01/95]
n
Vehicles not used primarily for personal, family, or
household purposes
*
[HS03650(ALL)01/95]
NOTE: Complaints involving vehicles on which applicable
express written new vehicle warranties have expired at
receipt of your application are not eligible. Eligibility
may differ according to state law. For example, see the
unique brochure for California purchasers/lessees.
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