Service FORD MUSTANG MACH-E 2021 Owner's Manual

To charge the high voltage battery:
You must unwrap the mobile charger
completely before charging.
1. Put the vehicle in park (P).
Note:
Your vehicle must be in park (P) to
charge and for the charge status indicator
to illuminate.
2. Press the center right edge of the charge port door and then release to
open the door.
3. Plug the connector into the control box.
Note: To insert the connector, firmly grasp
the connector by the cable or plug and push
into the control box until an audible click is
heard. Make sure the connector is fully
inserted and flush with the control box
before inserting it into the outlet. Improper
insertion will cause a longer charge session
or faults.
4. Plug the connector into the wall outlet.
5. Confirm that the mobile charger's indicators illuminate.
6. Plug the charge coupler into the charge
port receptacle on your vehicle. Note:
Make sure the button clicks
confirming that you have completely
engaged the coupler. When you plug in your
vehicle, it starts charging to 100% by default
unless scheduled charging has been set up
for this location. See Setting the Charging
Schedule and Preferences (page 174).
Note: Plug the connector into the wall
outlet before connecting the charge coupler
to your vehicle's charge port.
Note: When the handle is properly engaged
the light ring illuminates. This indicates the
beginning of a normal charge cycle.
Note: There could be a delay in light ring
illumination due to vehicle internal
communications.
Note: If charging for your vehicle fails,
please contact the Customer Relationship
Center, or click on Live chat. To ensure
superior service, please take note of your
serial number when contacting customer
support.
For more information, visit
www . o wner .f or d . c om .
Charging At a Charge Station
1. Put your vehicle in park (P).
Note: Your vehicle must be in park (P) to
charge.
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Information about public charge stations
is available through the in-vehicle screen
as well as the FordPass app with pricing,
power levels, and real time availability.
Rates for charging varies by power level,
provider, location, and time of day.
Note:
When charging your vehicle at a
public charge station, follow the directions
on the charge station.
STOPPING CHARGING
1. Push the coupler unlock button on the
light ring and remove the charge
coupler handle from the vehicle. 2. Close the dust cap for the additional
lower connectors.
Note: Do not attempt to remove the charge
coupler before you unlock it. Do not use any
kind of tool to try and remove a locked
charge coupler. Doing so can lead to
damage to your vehicle and the charge
coupler.
Note: You cannot unlock the charge coupler
handle unless the vehicle remote is near the
vehicle.
Note: You can also unlock the cord through
the vehicle touchscreen. If the cord still does
not unlock, please contact roadside
assistance. Note:
You cannot shift your vehicle out of
park (P) until you remove the charge coupler
handle. 3.
Press the center right-hand edge of the
charge port door to close.
Charge Coupler Manual Release
If your vehicle does not unlock the charge
coupler, you can manually release it.
Releasing the charge coupler:
1. Switch off your vehicle.
2. Open the hood.
3. Remove the inner luggage compartment shields and locate the
low voltage service disconnect. See
Installing and Removing the
Luggage Compartment Cover (page
277
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4. Move the low voltage service
disconnect to the off position. 5.
Locate the manual release mechanism. 6. Between the gap of the hood and
windshield, access the manual release
mechanism and pull the pull ring firmly,
perpendicularly towards the center of
your vehicle. Once pulled, make sure
you do not tangle the pull ring cord as
it resets on the next charge session. 7. Remove the charge coupler from the
charge port. 8. Close the low voltage service
disconnect.
9. Reinstall the inner luggage compartment shields. See Installing
and Removing the Luggage
Compartment Cover
(page 277).
10. Close the hood.
Note: The next time you plug in to charge
your vehicle, the locking mechanism
re-engages and the pull ring resets.
SETTING THE CHARGING
SCHEDULE AND
PREFERENCES You can schedule charging to
take advantage of lower-cost
electricity rates during off-peak
hours if you have signed up for a time of
use pricing plan with your utility provider.
You can also set an upper charge limit for
your battery and a departure time and
cabin temperature so your vehicle is ready
to go when you are.
Scheduled charging can be set up in the
on vehicle display or in the FordPass app.
To view your charge settings: Access the vehicle drawer on the
touchscreen.
1. Press
Settings on the touchscreen.
2. Press Charge.
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ELECTRIC PARKING BRAKE
AUDIBLE WARNING
Sounds when the parking brake is on and
your vehicle is moving. If the warning tone
continues after you have released the
parking brake, this indicates a malfunction.
Have your vehicle checked as soon as
possible.
RELEASING THE ELECTRIC
PARKING BRAKE IF THE
VEHICLE BATTERY HAS RUN
OUT OF CHARGE
See Jump Starting the Vehicle (page
287). ELECTRIC PARKING BRAKE –
TROUBLESHOOTING
ELECTRIC PARKING BRAKE –
WARNING LAMPS
Brake System It illuminates red when you apply
the parking brake and your
vehicle is on. If the lamp flashes
when the parking brake has been
released, this indicates the
parking brake system requires
service. Have your vehicle checked as
soon as possible.
Note: Lamps may vary depending on region.
Electric Parking Brake When the lamp illuminates
yellow, it indicates a malfunction
in the electric parking brake.
Have your vehicle checked as soon as
possible.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Electric Parking BrakeE270480 E146190

ELECTRIC PARKING BRAKE – INFORMATION MESSAGES
Park Brake
Action
Message
The parking brake is set, if the vehicle is in gear and you driveyour vehicle more than 3 mph (5 km/h). If the warning stays
on after the parking brake is released, contact an authorized dealer as soon as possible.
Park Brake Engaged
The electric parking brake is set and a manual release isattempted without the brake pedal being pressed.
To Release: Press Brake
and Switch
The electric parking brake is set and an automatic release isattempted but cannot be performed. Perform a manual release.
Park Brake Use Switch
to Release
The electric parking brake is set and your vehicle speed
exceeds 3 mph (5 km/h). Release park brake before continued driving.
Release Park Brake
The electric parking brake is not fully applied.
Park Brake Not Applied
The electric parking brake is not fully released.
Park Brake Not Released
The electric parking brake system has been put into a special
mode that is used to allow service of the rear brakes. Contactan authorized dealer.
Park Brake Maintenance
Mode
The electric park brake system has detected a condition thatrequires service. Some functionality may still be available. Contact your authorized dealer.
Park Brake Limited
Function Service Required
The electric parking brake system has detected a conditionthat requires service. Contact your authorized dealer.
Park Brake Malfunction
Service Now
Numerous park brake applies have overheated the system.Wait 2 minutes before attempting to apply again.
Park Brake System
Overheated
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Electric Parking Brake

REVERSE BRAKING ASSIST –
FREQUENTLY ASKED QUESTIONS
Why is reverse braking assist unavailable?
•
Make sure that all doors, liftgate and
hood are closed. Drive the vehicle on a
straight road for a short period. If the
message remains, contact an
authorized dealer.
• Make sure the cross traffic alert system
is on. See Switching Cross Traffic
Alert On and Off (page 254).
• Make sure the rear parking aid system
is on.
See What is the Rear Parking
Aid (page 208).
• Make sure traction control is on. See
Traction Control
(page 199).
• The vehicle has sustained a rear end
impact. Contact an authorized dealer
to have the sensors checked for proper
coverage and operation.
• An ABS, traction control or stability
control event may have occurred.
Reverse braking assist resumes
operation when the event is complete.
• Make sure the rear view camera and
360 degree camera are not dirty or
obstructed. If dirty, clean the camera.
If the message still appears after
cleaning the camera, wait a short time
and the message should clear. If the
message does not clear, contact an
authorized dealer.
• Make sure there are no blocked or
faulted sensors.
See Switching Cross
Traffic Alert On and Off (page 254).
• You recently had your vehicle serviced,
or the battery disconnected. Drive your
vehicle a short distance to resume
system operation.
• Reverse braking assist does not
function when you connect a trailer.
Operation resumes when you
disconnect the trailer. Note:
If the answers to why the system is
unavailable do not assist in returning reverse
braking assist to available, have the system
checked as soon as possible.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Reverse Braking Assist

TRACTION CONTROL – INFORMATION MESSAGES
AdvanceTrac
™ and Traction Control Action
Message
The system detects a condition that requires service. Contactan authorized dealer as soon as possible.
Service AdvanceTrac
The status of the AdvanceTrac system after you switched it off.
AdvanceTrac Off
The status of the AdvanceTrac system after you switched it on.
AdvanceTrac On
The status of the AdvanceTrac sport mode after you switched it on.
AdvanceTrac SPORT
MODE
The status of the traction control system after you switched it off.
Traction Control Off
The status of the traction control system after you switched it on.
Traction Control On
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Traction Control

STEERING – TROUBLESHOOTING
STEERING – INFORMATION MESSAGES
Action
Message
The power steering system has detected acondition that requires service. Have your vehicle checked as soon as possible.
Steering Fault Service Now
The power steering system is not working.
Stop your vehicle in a safe place. Have your vehicle checked as soon as possible.
Steering Loss Stop Safely
The power steering system has detected acondition that requires service. Have your vehicle checked as soon as possible.
Steering Assist Fault Service Required
The steering system has detected a condi-
tion that requires service. Have your vehiclechecked as soon as possible.
Steering Lock Malfunction Service Now
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Steering

PARKING AID INDICATORS
The system provides object distance
indication through the information and
entertainment display.
•
As the distance to the object
decreases, the indicator waves and the
lines move toward the vehicle icon.
• If there is no object detected, the
distance indicator lines are grey.
Visual indication remains on when your
vehicle is in reverse (R). In any other gear,
when you stop your vehicle, visual
indication turns off after four seconds.
If the parking aids are not available, the
side distance indicator lines do not display.
PARKING AIDS –
TROUBLESHOOTING
PARKING AIDS – INFORMATION
MESSAGES
If a fault is present in the parking aids, a
warning message appears in the
instrument cluster or the information and
entertainment display. Action
Message
The system detects a condition that
requires service. Have your vehicle checked as soon as possible.
Check Front Park Aid
The system detects a condition that
requires service. Have your vehicle checked as soon as possible.
Check Rear Park Aid
Displays the park aid status.
Front Park Aid On Off
Displays the park aid status.
Rear Park Aid On Off
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3. Select parallel park exit.
4. Use the turn signal to choose the
direction to exit the parking space.
5. Press and hold the brake pedal.
6. Release the steering wheel and shift into neutral (N).
7. Release the parking brake.
8. Press and hold the active park assist button.
9. Release the brake pedal to allow your vehicle to move.
Note: After active park assist drives your
vehicle to a position where you can exit the
parking space in a forward movement, a
message appears instructing you to take full
control of your vehicle.
10. Take control of your vehicle.
Note: You can slow down your vehicle at
any time by pressing the brake pedal. ACTIVE PARK ASSIST –
TROUBLESHOOTING
ACTIVE PARK ASSIST –
INFORMATION MESSAGES Action
Message
The system
requires service.
Have your vehicle
checked as soon as possible.
Active Park Fault
ACTIVE PARK ASSIST –
FREQUENTLY ASKED QUESTIONS
Why does active park assist not
operate correctly? The system is unable to detect a
vehicle, curb or object to park next to
or in between. The system needs
boundary objects to operate correctly.
Why does active park assist not search
for a parking space? You have switched traction control off.
Why does active park assist not search
for a parking space? The transmission is in reverse (R). Your
vehicle must be moving forward to be
able to detect a parking space.
Why does active park assist not offer
a parking space? The sensors could be blocked. For
example, snow, ice or large
accumulations of dirt. Blocked sensors
can affect how the system functions.
Why does active park assist not offer
a parking space? The sensors in the front or rear bumper
could be damaged.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Active Park Assist (If Equipped)