infotainment GMC TERRAIN 2020 User Guide

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
164 Driving and Operating
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, keep
your eyes on the road, keep your
hands on the steering wheel, and
focus your attention on driving.
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
. Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
. Designate a front seat
passenger to handle potential
distractions.
. Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving. .
Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
. Stop or park the vehicle to tend
to children.
. Keep pets in an appropriate
carrier or restraint.
. Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment manual for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the seat belt. See Seat Belts050.
. Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they may do and
be ready.
. Allow enough following distance
between you and the driver in
front of you.
. Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
Driving and Operating 187
Warning (Continued)
.Use a weatherproof,
heavy-duty, 15 amp-rated
extension cord if needed.
Failure to use the
recommended extension
cord in good operating
condition, or using a
damaged heater or
extension cord, could make
it overheat and cause a fire,
property damage, electric
shock, and injury.
. Do not operate the vehicle
with the heater cord
permanently attached to the
vehicle. Possible heater
cord and thermostat
damage could occur.
. While in use, do not let the
heater cord touch vehicle
parts or sharp edges. Never
close the hood on the
heater cord.
(Continued)
Warning (Continued)
.Before starting the vehicle,
unplug the cord, reattach
the cover to the plug, and
securely fasten the cord.
Keep the cord away from
any moving parts.
The length of time the heater should
remain plugged in depends on
several factors. Ask a dealer in the
area where you will be parking the
vehicle for the best advice on this.
Retained Accessory
Power (RAP)
When the ignition is turned from on
to off, the following features (if
equipped) will continue to function
for up to 10 minutes, or until the
driver door is opened. These
features will also work when the
ignition is in RUN or ACC/
ACCESSORY:
. Infotainment System .
Power Windows (during RAP
this functionality will be lost
when any door is opened)
. Sunroof (during RAP this
functionality will be lost when
any door is opened)
. Auxiliary Power Outlet
. Audio System
. OnStar System
Shifting Into Park
{Warning
It can be dangerous to get out of
the vehicle if the vehicle is not in
P (Park) with the parking brake
set. The vehicle can roll. If you
have left the engine running, the
vehicle can move suddenly. You
or others could be injured. To be
sure the vehicle will not move,
even when you are on fairly level
ground, use the steps that follow.
If you are pulling a trailer, see
Driving Characteristics and
Towing Tips 0262.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
194 Driving and Operating
Manual regeneration can only be
used when the DPF has become at
least 90% full. At 100% full, it will
attempt to automatically self-clean if
proper driving conditions are met.
The DPF will clean itself if the
vehicle can be driven for about
30 minutes.
A DIC message displays when
manual regeneration is possible.
Scroll through the DIC pages to find
the Exhaust Cleaning menu.
Depending on whether the vehicle
has a base or uplevel cluster, it may
be under the Settings menu.
If the vehicle cannot be stopped
when the DIC message first
indicates cleaning is available,
automatic self-cleaning may have
begun. If conditions cannot be met
for self-cleaning to complete, and
manual regeneration is selected, it
may take up to four minutes for the
system to switch to manual
regeneration. When the switch
occurs, a DIC message prompts to
start the cleaning process.{Warning
Do not leave the vehicle during
the regeneration.
Make sure that there are no
flammable materials near the
muffler, DPF, and exhaust pipe
which may result in a fire.
The temperature of exhaust
gases is high enough to burn you.
You and others could be seriously
injured.
Before starting manual
regeneration, make sure all of the
following safety conditions are met:
. The vehicle is parked on level
ground, away from any
flammable materials.
. The vehicle is parked outdoors,
away from any walls or
buildings.
. The vehicle is at least 3 m (10 ft)
from any obstructions or
materials that may combust
or melt. .
The shift lever is in P (Park).
. The fuel tank is at least
one-eighth full.
. All fluids are at the proper level.
. No diagnostic trouble codes
have been set, and the
malfunction indicator lamp is
not on.
. The engine coolant temperature
is above 71 °C (160 °F).
After making sure all safety
conditions have been met, press the
trip odometer reset stem or
thumbwheel on the steering wheel
for at least one second to select
Start on the infotainment display.
Follow the instructions in the DIC
messages. Touch ACCEPT to
acknowledge that all of these safety
conditions have been met and to
activate regeneration.
If the infotainment display returns to
the previous screen, then one or
more of the necessary safety
conditions has not been met. If you
cannot determine which condition

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
Driving and Operating 231
Information Center (DIC) messages
may display when the systems are
unavailable or blocked..Front and rear bumpers and the
area below the bumpers
. Front grille and headlamps
. Front camera lens in the front
grille or near the front emblem
. Front side and rear side panels
. Outside of the windshield in front
of the rearview mirror
. Side camera lens on the bottom
of the outside mirrors
. Rear side corner bumpers
. Rear Vision Camera above the
license plate
Assistance Systems for
Parking or Backing
If equipped, the Rear Vision Camera
(RVC), Rear Park Assist (RPA),
Front Park Assist (FPA), Surround
Vision, Rear Cross Traffic Alert
(RCTA), and Automatic Parking
Assist (APA) may help the driver
park or avoid objects. Always check
around the vehicle when parking or
backing. Rear Vision Camera (RVC)
When the vehicle is shifted into
R (Reverse), the RVC displays an
image of the area behind the vehicle
in the infotainment display. The
previous screen displays when the
vehicle is shifted out of R (Reverse)
after a short delay. To return to the
previous screen sooner, press any
button on the infotainment system,
shift into P (Park), or reach a vehicle
speed of approximately 12 km/h
(8 mph).
1. View Displayed by the Rear
Vision Camera

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
232 Driving and Operating
1. View Displayed by the RearVision Camera
2. Corners of the Rear Bumper
Displayed images may be farther or
closer than they appear. The area
displayed is limited and objects that
are close to either corner of the
bumper or under the bumper do not
display.
A warning triangle may display to
show that Rear Park Assist (RPA)
has detected an object. This triangle
changes from amber to red and
increases in size the closer the
object.
Surround Vision
If equipped, Surround Vision shows
an image of the area surrounding
the vehicle, along with the front or rear camera views on the
infotainment display. The front
camera is in the grille or near the
front emblem, the side cameras are
on the bottom of the outside mirrors,
and the rear camera is above the
license plate.
The Surround Vision system can be
accessed by selecting CAMERA in
the infotainment display or when the
vehicle is shifted into R (Reverse).
To return to the previous screen
sooner, press any button on the
infotainment system, shift into
P (Park), or reach a vehicle speed
of approximately 12 km/h (8 mph).
{Warning
The Surround Vision cameras
have blind spots and will not
display all objects near the
corners of the vehicle. Folding
outside mirrors that are out of
position may not display surround
view correctly. Always check
around the vehicle when parking
or backing.
1. Views Displayed by the
Surround Vision Cameras
2. Area Not Shown
1. Views Displayed by the Surround Vision Cameras
2. Area Not Shown

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
Driving and Operating 233
{Warning
The camera(s) do not display
children, pedestrians, bicyclists,
crossing traffic, animals, or any
other object outside of the
cameras’field of view, below the
bumper, or under the vehicle.
Shown distances may be different
from actual distances. Do not
drive or park the vehicle using
only these camera(s). Always
check behind and around the
vehicle before driving. Failure to
use proper care may result in
injury, death, or vehicle damage. Camera Views
Touch the camera view buttons
along the bottom of the infotainment
display.
Front/Rear Standard View :
Displays an image of the area in
front or behind the vehicle. Touch
Front/Rear Standard View on the
infotainment display when a camera
view is active. Touching the button
multiple times will toggle between
front and rear camera views.
If equipped, the front view camera
also displays when the Park Assist
system detects an object within
30 cm (12 in). Front/Rear Junction View :
Displays a front or rear cross traffic
view that shows objects directly to
the left and right of the front or back
of the vehicle. Touch Junction View
on the infotainment display when a
camera view is active. Touching the
button multiple times will toggle
between front and rear camera
views.
Front/Rear Overhead View :
Displays a Front or Rear Overhead
View of the vehicle. Touching the
button will toggle between the two
views.
Front/Rear Bowl View :
Displays a
view of the vehicle from either the
front or the back of the vehicle.
Touch Bowl View on the
infotainment display when a camera
view is active. Touching the button
multiple times will toggle between
forward and rearward views. Park
Assist and RCTA are not available
when Bowl view is active.
Side Forward/Rearward View :
Displays a view that shows objects
next to the front or rear sides of the
vehicle. Touch Side Forward/

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
234 Driving and Operating
Rearward View on the infotainment
display when a camera view is
active. Touching the button multiple
times will toggle between forward
and rearward views. Park Assist
and RCTA are not available when
Side Forward/Rearward view is
active.
Hitch View :Assists while
connecting to a trailer. Displays a
zoomed-in view of the hitch to help
align the vehicle’s hitch ball with the
trailer coupler.
Guidance Lines : Displays
available guidelines. A grayed-out
button indicates that guidelines are
not available. When enabled, the
guidelines will display when the
vehicle is shifted into R (Reverse).
Top Down View : Displays an
image of the area surrounding the
vehicle, along with the rear camera
view in the infotainment display. The
rear camera view will be replaced
by the front camera view after
shifting from R (Reverse) to a
forward gear or when the vehicle is
moving forward slower than 8 km/h
(5 mph). This view can also be accessed by touching the Top Down
View button when the CAMERA
view is active.
Park Assist
With RPA, and if equipped with FPA,
as the vehicle moves at speeds of
less than 8 km/h (5 mph), the
sensors on the bumpers may detect
objects up to 2.5 m (8 ft) behind the
vehicle and 1.2 m (4 ft) in front of the
vehicle within a zone 25 cm (10 in)
high off the ground and below
bumper level. These detection
distances may be shorter during
warmer or humid weather. Blocked
sensors will not detect objects and
can also cause false detections.
Keep the sensors clean of mud, dirt,
snow, ice, and slush; and clean
sensors after a car wash in freezing
temperatures.
{Warning
The Park Assist system does not
detect children, pedestrians,
bicyclists, animals, or objects
(Continued)
Warning (Continued)
located below the bumper or that
are too close or too far from the
vehicle. It is not available at
speeds greater than 8 km/h
(5 mph). To prevent injury, death,
or vehicle damage, even with
Park Assist, always check the
area around the vehicle and
check all mirrors before moving
forward or backing.
The instrument cluster may have a
Park Assist display with bars that
show“distance to object” and object
location information for the Park
Assist system. As the object gets

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
236 Driving and Operating
Warning (Continued)
detect or avoid traffic that is
behind or alongside of the
vehicle. Always be prepared to
stop the vehicle during the
parking maneuver.
Press
Oon the center console to
enable the system to search for a
parking space that is large enough
and within 1.5 m (5 ft) of the vehicle.
The vehicle speed must be below
30 km/h (18 mph). The system
cannot:
. Detect whether it is a legal
parking space.
. Park exactly lined up with the
vehicle next to it if the spot is
approached at an angle or if the
parking space is angled.
. Park exactly centered in a spot
that is marked too large.
. Always detect short curbs. When enabled, APA searches for
parallel parking spaces to the right
of the vehicle. To search for a
parking space to the left, turn on the
left turn signal or, if available,
change the side selection in the
infotainment display. To switch the
parking mode between parallel and
perpendicular, press and hold
O
during the search process or,
if available, change the parking
mode in the infotainment display.
After completely passing a large
enough space, an audible beep
occurs and a red stop symbol is
displayed.
If the vehicle is in R (Reverse), but
does not steer into the expected
space, this may be because the system is maneuvering the vehicle
into a previously detected space.
The APA system does not need
service.
APA will instruct the vehicle to stop
once a large enough space is found.
Follow the displayed instructions.
When instructed to drive in reverse,
shift to R (Reverse) to engage
automatic steering. The steering
wheel will briefly vibrate as a
reminder to remove hands from the
steering wheel. Check surroundings
and continue braking or accelerating
as needed, and be prepared to stop
to avoid vehicles, pedestrians,
or objects.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
Customer Information 385
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 385
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 387
Customer Assistance for Text Telephone (TTY) Users . . . . . 388
Online Owner Center . . . . . . . . . 388
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 388
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 389
Scheduling Service Appointments . . . . . . . . . . . . . . . 391
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 391
Collision Damage Repair . . . . . 392
Publication Ordering Information . . . . . . . . . . . . . . . . . . 394
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 395
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 395
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 396
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 396
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 397
Cybersecurity . . . . . . . . . . . . . . . . . 397
Event Data Recorders . . . . . . . . 397
OnStar . . . . . . . . . . . . . . . . . . . . . . . 398
Infotainment System . . . . . . . . . . 398
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
394 Customer Information
Choose a reputable repair facility
that uses quality replacement parts.
See“Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 063.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner
’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.