towing GMC TERRAIN 2021 Owner's Guide

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
254 Driving and Operating
The trailer tongue weight (1) should be 10–
15% of the loaded trailer weight (2). Some
specific trailer types, such as boat trailers,
fall outside of this range. Always refer to
the trailer owner’s manual for the
recommended trailer tongue weight for each
trailer. Never exceed the maximum loads for
your vehicle, hitch and trailer.
After loading the trailer, separately weigh
the trailer and then the trailer tongue and
calculate the trailer load balance percentage
to see if the weights and distribution are
appropriate for your vehicle. If the trailer
weight is too high, it may be possible to
trasfer some of the cargo into your vehicle.
If the trailer tongue weight is too high or
too low, it may be possible to rearrange
some of the cargo inside of the trailer.
Do not exceed the maximum allowable
tongue weight for your vehicle. Use the
shortest hitch extension available to position
the hitch ball closer to your vehicle. This will
help reduce the effect of the trailer tongue
weight on the trailer hitch and the rear axle.
If a cargo carrier is used in the trailer hitch
receiver, choose a carrier that positions the
load as close to the vehicle as possible.
Make sure the total weight, including thecarrier, is no more than half of the
maximum allowable tongue weight for the
vehicle or 227 kg (500 lb), whichever is less.
Ask your dealer for trailering information or
assistance.
Towing Equipment
Hitches
Always use the correct hitch equipment for
your vehicle. Crosswinds, large trucks going
by, and rough roads can affect the trailer
and the hitch.
Proper hitch equipment for your vehicle
helps maintain control of the vehicle-trailer
combination. Many trailers can be towed
using a weight-carrying hitch which has a
coupler latched to the hitch ball, or a tow
eye latched to a pintle hook. Other trailers
may require a weight-distributing hitch that
uses spring bars to distribute the trailer
tongue weight between your vehicle and
trailer axles. See
“Maximum Trailer Tongue
Weight” underTrailer Towing 0251 for
weight limits with various hitch types.
Never attach rental hitches or other
bumper-type hitches. Only use
frame-mounted hitches that do not attach to
the bumper.
Hitch Cover
To remove the hitch cover:
1. Remove two fasteners (2).
2. Pull the bottom edge of the cover rearward.
3. Disengage the cover at the upper attachments (1) and remove.
Consider using mechanical sway controls
with any trailer. Ask a trailering professional
about sway controls or refer to the trailer
manufacturer's recommendations and
instructions.
Tires
.Do not tow a trailer while using a
compact spare tire on the vehicle.

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
Driving and Operating 255
.Tires must be properly inflated to support
loads while towing a trailer. SeeTires
0 287 for instructions on proper tire
inflation.
Safety Chains
Always attach chains between the vehicle
and the trailer, and attach the chains to the
holes on the trailer hitch platform.
Instructions about safety chains may be
provided by the hitch manufacturer or by
the trailer manufacturer.
Cross the safety chains under the tongue of
the trailer to help prevent the tongue from
contacting the road if it becomes separated
from the hitch. Always leave just enough
slack so the combination can turn. Never
allow safety chains to drag on the ground.
Trailer Brakes
Loaded trailers over 450 kg (1,000 lb) must
be equipped with brake systems and with
brakes for each axle. Trailer braking
equipment conforming to Canadian
Standards Association (CSA) requirement
CAN3-D313, or its equivalent, is
recommended. State or local regulations may require
trailers to have their own braking system if
the loaded weight of the trailer exceeds
certain minimums that can vary from state
to state. Read and follow the instructions for
the trailer brakes so they are installed,
adjusted, and maintained properly. Never
attempt to tap into your vehicle's hydraulic
brake system. If you do, both the vehicle
anti-lock brakes and the trailer brakes may
not function, which could result in a crash.
Trailer Lamps
Always check all trailer lamps are working at
the beginning of each trip, and periodically
on longer trips.
Turn Signals When Towing a Trailer
When properly connected, the trailer turn
signals will illuminate to indicate the vehicle
is turning, changing lanes, or stopping.
When towing a trailer, the arrows on the
instrument cluster will illuminate even if the
trailer is not properly connected or the bulbs
are burned out.
Trailer Tires
Special Trailer (ST) tires differ from vehicle
tires. Trailer tires are designed with stiff
sidewalls to help prevent sway and tosupport heavy loads. These features can
make it difficult to determine if the trailer
tire pressures are low only based on a visual
inspection.
Always check all trailer tire pressures before
each trip when the tires are cool. Low trailer
tire pressure is a leading cause of trailer tire
blow-outs.
Trailer tires deteriorate over time. The trailer
tire sidewall will show the week and year
the tire was manufactured. Many trailer tire
manufacturers recommend replacing tires
more than six years old.
Overloading is another leading cause of
trailer tire blow-outs. Never load your trailer
with more weight than the tires are
designed to support. The load rating is
located on the trailer tire sidewall.
Always know the maximum speed rating for
the trailer tires before driving. This may be
significantly lower than the vehicle tire
speed rating. The speed rating may be on
the trailer tire sidewall. If the speed rating is
not shown, the default trailer tire speed
rating is 105 km/h (65 mph).

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
Vehicle Care 257
Vehicle Care
General Information
General Information . . . . . . . . . . . . . . . . . . . 258
California Proposition 65 Warning . . . . . 258
California Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . . . . . . . . . . 258
Accessories and Modifications . . . . . . . . . 258
Vehicle Checks
Doing Your Own Service Work . . . . . . . . 259
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Engine Compartment Overview . . . . . . . . 261
Engine Oil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Engine Oil Life System . . . . . . . . . . . . . . . . 264
Automatic Transmission Fluid . . . . . . . . . 265
Engine Air Filter Life System . . . . . . . . . . 265
Engine Air Cleaner/Filter . . . . . . . . . . . . . . 265
Cooling System . . . . . . . . . . . . . . . . . . . . . . . . 267
Engine Overheating . . . . . . . . . . . . . . . . . . . 270
Washer Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Brake Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Battery - North America . . . . . . . . . . . . . . . 273
All-Wheel Drive . . . . . . . . . . . . . . . . . . . . . . . . 274
Starter Switch Check . . . . . . . . . . . . . . . . . . 274
Park Brake and P (Park) Mechanism Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Wiper Blade Replacement . . . . . . . . . . . . . 275
Windshield Replacement . . . . . . . . . . . . . . 276 Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Headlamp Aiming
Front Headlamp Aiming . . . . . . . . . . . . . . . 277
Bulb Replacement
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . 277
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . 277
High Intensity Discharge (HID)
Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
LED Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Front Turn Signal Lamps . . . . . . . . . . . . . . . 278
Taillamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
License Plate Lamp . . . . . . . . . . . . . . . . . . . . 279
Electrical System
Electrical System Overload . . . . . . . . . . . . 280
Fuses and Circuit Breakers . . . . . . . . . . . . 280
Engine Compartment Fuse Block . . . . . . . 281
Instrument Panel Fuse Block . . . . . . . . . . 284
Rear Compartment Fuse Block . . . . . . . . . 285
Wheels and Tires
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
All-Season Tires . . . . . . . . . . . . . . . . . . . . . . . . 287
Winter Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Summer Tires . . . . . . . . . . . . . . . . . . . . . . . . . 288
Tire Sidewall Labeling . . . . . . . . . . . . . . . . . 288
Tire Designations . . . . . . . . . . . . . . . . . . . . . 290
Tire Terminology and Definitions . . . . . . 291
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Tire Pressure Monitor System . . . . . . . . . 294 Tire Pressure Monitor Operation . . . . . . 295
Tire Inspection . . . . . . . . . . . . . . . . . . . . . . . . 298
Tire Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . 298
When It Is Time for New Tires . . . . . . . . 299
Buying New Tires . . . . . . . . . . . . . . . . . . . . . 300
Different Size Tires and Wheels . . . . . . . 301
Uniform Tire Quality Grading . . . . . . . . . . 301
Wheel Alignment and Tire Balance . . . . 302
Wheel Replacement . . . . . . . . . . . . . . . . . . . 302
Tire Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
If a Tire Goes Flat . . . . . . . . . . . . . . . . . . . . . 303
Tire Sealant and Compressor Kit . . . . . . 305
Storing the Tire Sealant and
Compressor Kit . . . . . . . . . . . . . . . . . . . . . . 310
Tire Changing . . . . . . . . . . . . . . . . . . . . . . . . . 310
Compact Spare Tire . . . . . . . . . . . . . . . . . . . . 315
Jump Starting
Jump Starting - North America . . . . . . . . 316
Towing the Vehicle
Towing the Vehicle . . . . . . . . . . . . . . . . . . . . 318
Recreational Vehicle Towing . . . . . . . . . . . 320
Appearance Care
Exterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
318 Vehicle Care
{Warning
Fans or other moving engine parts can
injure you badly. Keep your hands away
from moving parts once the engine is
running.
5. Connect one end of the red positive (+) cable to the positive (+) terminal on the
discharged battery.
6. Connect the other end of the red positive (+) cable to the positive (+)
terminal of the good battery.
7. Connect one end of the black negative (–) cable to the negative (–)
terminal of the good battery.
8. Connect the other end of the black negative (–) cable to the negative (–)
grounding stud for the discharged
battery.
9. Start the engine in the vehicle with the good battery and run the engine at idle
speed for at least four minutes.
10. Try to start the vehicle that had the dead battery. If it will not start after a
few tries, it probably needs service.
Caution
If the jumper cables are connected or
removed in the wrong order, electrical
shorting may occur and damage the
vehicle. The repairs would not be covered
by the vehicle warranty. Always connect
and remove the jumper cables in the
correct order, making sure that the cables
do not touch each other or other metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle and
removing the jumper cables, allow it to idle
for several minutes.
Towing the Vehicle
Caution
Incorrectly towing a disabled vehicle may
cause damage. The damage would not be
covered by the vehicle warranty. Do not
lash or hook to suspension components.
Use the proper straps around the tires to
secure the vehicle. Do not drag a locked
(Continued)
Caution (Continued)
wheel/tire. Use tire skates or dollies
under any locked wheel/tire while
loading the vehicle. Do not use a sling
type lift to tow the vehicle. This could
damage the vehicle.
Caution
Improper use of the tow eye can damage
the vehicle. If equipped, use the tow eye
to load a disabled vehicle onto a flatbed
tow truck from a flat road surface, or to
move the vehicle a short distance. Use
caution and low speeds. The transmission
must be in (N) Neutral when moving the
vehicle.
GM recommends a flatbed tow truck to
transport a disabled vehicle. Use ramps to
help reduce approach angles, if necessary.
A towed vehicle should have its drive wheels
off the ground. Contact Roadside Assistance
or a professional towing service if the
disabled vehicle must be towed.

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
320 Vehicle Care
Install the tow eye into the socket and turn
it until it is fully tightened.
When the tow eye is removed, reinstall the
cover with the notch in the original position.
To tow the vehicle behind another vehicle
for recreational purposes, such as behind a
motor home, seeRecreational Vehicle
Towing 0320.
Recreational Vehicle Towing
Recreational vehicle towing means towing
the vehicle behind another vehicle –such as
behind a motor home. The two most
common types of recreational vehicle
towing are known as dinghy towing and
dolly towing. Dinghy towing is towing the
vehicle with all four wheels on the ground.
Dolly towing is towing the vehicle with two
wheels on the ground and two wheels up
on a device known as a dolly.
Here are some important things to consider
before recreational vehicle towing:
.Before towing the vehicle, become
familiar with the local laws that apply to
recreational vehicle towing. These laws
may vary by region.
.The towing capacity of the towing
vehicle. Be sure to read the tow vehicle
manufacturer's recommendations.
.How far the vehicle will be towed. Some
vehicles have restrictions on how far and
how long they can tow.
.The proper towing equipment. See your
dealer or trailering professional for
additional advice and equipment
recommendations.
.If the vehicle is ready to be towed. Just
as preparing the vehicle for a long trip,
make sure the vehicle is prepared to be
towed.
Dinghy Towing
Caution
If the vehicle is towed with all four
wheels on the ground, the drivetrain
components could be damaged. The
repairs would not be covered by the
vehicle warranty. Do not tow the vehicle
with all four wheels on the ground.
The vehicle was not designed to be towed
with all four wheels on the ground. The
vehicle may be towed using a platform
trailer with all four wheels off the ground.
Some vehicles may be dolly towed. See the
following information on dolly towing.
Dolly Towing (All-Wheel-Drive Vehicles)
All-wheel-drive vehicles cannot be towed
with two wheels on the ground. To properly
tow these vehicles, they should be placed on
a platform trailer with all four wheels off of
the ground.

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
Vehicle Care 321
Dolly Towing (Front-Wheel-Drive
Vehicles)
Tow the vehicle with the two rear wheels
on the ground and the front wheels on a
dolly.
To tow the vehicle from the front with the
rear wheels on the ground:1. Put the front wheels on the dolly.
2. Shift the transmission to P (Park). See Shifting Into Park 0204.
3. Set the parking brake.
4. Secure the vehicle to the dolly.
5. Follow the dolly manufacturer's instructions for preparing the vehicle and
dolly for towing. 6. Open the driver door and leave it open.
7. Shift to N (Neutral).
8. Ensure the parking brake is released.
9. Turn off the vehicle and release the
brake pedal.
10. The vehicle should continue to be in N (Neutral). If it is not, restart the engine
and repeat Steps 6-8.
11. Release the hood.
12. Lock the vehicle doors, with the driver door still open.
13. Exit the vehicle with the RKE transmitter.
14. Open the hood.
15. Disconnect the negative (–) terminal connector from the 12-volt battery.
16. Close and latch the hood.
17. Close the driver door.
Caution
If 105 km/h (65 mph) is exceeded while
towing the vehicle, it could be damaged.
Never exceed 105 km/h (65 mph) while
towing the vehicle.
Towing the Vehicle from the Rear

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
322 Vehicle Care
Caution
Towing the vehicle from the rear could
damage it. Also, repairs would not be
covered by the vehicle warranty. Never
have the vehicle towed from the rear.
Appearance Care
Exterior Care
Locks
Locks are lubricated at the factory. Use a
de-icing agent only when absolutely
necessary, and have the locks greased after
using. SeeRecommended Fluids and
Lubricants 0339.
Washing the Vehicle
To preserve the vehicle's finish, wash it
often and out of direct sunlight.
Caution
Do not use petroleum-based, acidic,
or abrasive cleaning agents as they can
damage the vehicle's paint, metal,
or plastic parts. If damage occurs, it
would not be covered by the vehicle
(Continued)
Caution (Continued)
warranty. Approved cleaning products can
be obtained from your dealer. Follow all
manufacturer directions regarding correct
product usage, necessary safety
precautions, and appropriate disposal of
any vehicle care product.
Caution
Avoid using high-pressure washes closer
than 30 cm (12 in) to the surface of the
vehicle. Use of power washers exceeding
8 274 kPa (1,200 psi) can result in
damage or removal of paint and decals.
If using an automatic car wash, follow the
car wash instructions. The windshield wiper
and rear window wiper, if equipped, must
be off. Remove any accessories that may be
damaged or interfere with the car wash
equipment.
Rinse the vehicle well, before washing and
after, to remove all cleaning agents
completely. If they are allowed to dry on
the surface, they could stain. Dry the finish with a soft, clean chamois or
an all-cotton towel to avoid surface
scratches and water spotting.
Cleaning Underhood Components
Caution
Do not power wash any component
under the hood that has this
e
symbol.
This could cause damage that would not
be covered by the vehicle warranty.
Solvents or aggressive cleaners may harm
underhood components. The usages of these
chemicals should be avoided.
Recommend water only.
A pressure washer may be used, but care
must be utilized. The following criteria must
be followed:
.Water pressure must be kept below
14,000 KPa (2,000 PSI).
.Water temperature must be below 80 °C
(180 °F).
.Spray nozzle with a 40 degree wide angle
spray pattern or wider must be used.
.Nozzle must be kept at least 30 cm (1 ft)
away from all surfaces.

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
Service and Maintenance 331
Because of the way people use vehicles,
maintenance needs vary. There may need to
be more frequent checks and services. The
Additional Required Services - Normal are for
vehicles that:
.Carry passengers and cargo within
recommended limits on the Tire and
Loading Information label. SeeVehicle
Load Limits 0196.
.Are driven on reasonable road surfaces
within legal driving limits.
.Use the recommended fuel. See
Recommended Fuel (LYX - 1.5L L4 Turbo
Engine) 0246.
Refer to the information in the Maintenance
Schedule Additional Required Services -
Normal chart.
The Additional Required Services - Severe are
for vehicles that are:
.Mainly driven in heavy city traffic in hot
weather.
.Mainly driven in hilly or mountainous
terrain.
.Frequently towing a trailer.
.Used for high speed or competitive
driving.
.Used for taxi, police, or delivery service. Refer to the information in the Maintenance
Schedule Additional Required Services -
Severe chart.
{Warning
Performing maintenance work can be
dangerous and can cause serious injury.
Perform maintenance work only if the
required information, proper tools, and
equipment are available. If they are not,
see your dealer to have a trained
technician do the work. See
Doing Your
Own Service Work 0259.
Maintenance Schedule
Owner Checks and Services
Check the engine oil level. See Engine Oil
0 262.
Once a Month
.Check the tire inflation pressures. See Tire
Pressure 0293.
.Inspect the tires for wear. See Tire
Inspection 0298.
.Check the windshield washer fluid level.
See Washer Fluid 0271.
Engine Oil Change
When the CHANGE ENGINE OIL SOON
message displays, have the engine oil and
filter changed within the next 1 000 km/
600 mi. If driven under the best conditions,
the engine oil life system may not indicate
the need for vehicle service for up to a year.
The engine oil and filter must be changed at
least once a year and the oil life system
must be reset. Your trained dealer technician
can perform this work. If the engine oil life
system is reset accidentally, service the
vehicle within 5 000 km/3,000 mi since the
last service. Reset the oil life system when
the oil is changed. See Engine Oil Life
System 0264.
Air Conditioning Desiccant (Replace Every
Seven Years)
The air conditioning system requires
maintenance every seven years. This service
requires replacement of the desiccant to
help the longevity and efficient operation of
the air conditioning system. This service can
be complex. See your dealer.

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
350 Customer Information
Services Provided
.Emergency Fuel Delivery:Delivery of
enough fuel for the vehicle to get to the
nearest service station.
.Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest GMC dealer
for warranty service, or if the vehicle was
in a crash and cannot be driven.
Assistance is not given when the vehicle
is stuck in the sand, mud, or snow.
.Flat Tire Change: Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws
.Legal fines
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery: Reimbursement is up to 7 L.
Propane and other fuels are not provided
through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Interruption Benefits and Assistance:
Must be over 150 km from where your
trip was started to qualify.
Pre-authorization, original detailed
receipts, and a copy of the repair orders
are required. Once authorization has been
received, the Roadside Assistance advisor
will help to make arrangements and
explain how to receive payment.
.Alternative Service: If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
get local emergency road service. You will
receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be
covered, however any cost for parts and
labor for repairs not covered by the
warranty are the owner’s responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service,
contact your dealer and request an
appointment. By scheduling a service
appointment and advising the service
consultant of your transportation needs,
your dealer can help minimize your
inconvenience.

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
Customer Information 353
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing seeRoadside
Assistance Program 0349.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle Choose a reputable repair facility that uses
quality replacement parts. See
“Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 051.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.