INFINITI Q50 2014 Warranty Information Booklet

2014 InfinitiWarranty Information Booklet

Printing: June 2013 / Publication Number: WB14E IALLU0 / Printed in U.S.A.
1183011 EN Infiniti Warr.indd 15/14/13 11:40 AM

1 SUMMARY OF WARRANTY COVERAGE
2 INFINITI OWNER SATISFACTION AND
ASSISTANCE
4 2014 NEW VEHICLE LIMITED WARRANTY
8 2014 INFINITI FEDERAL VEHICLE EMISSION
CONTROL WARRANTIES
11 2014 INFINITI CALIFORNIA VEHICLE
EMISSION CONTROL WARRANTIES
15 RECOMMENDATION FOR MAINTENANCE
SERVICE AND REPLACEMENT PARTS
16 SEAT BELT LIMITED WARRANTY17 LIMITED WARRANTY ON GENUINE INFINITI
REPLACEMENT PARTS AND GENUINE INFINITI
ACCESSORIES
19 INFINITI LIFETIME REPLACEMENT PANEL
CORROSION LIMITED WARRANTY
20 REPLACEMENT BATTERY LIMITED WARRANTY
22 BRIDGESTONE FIRESTONE TIRE LIMITED
WARRANTY
25 GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
32 GOODYEAR RUN-FLAT TIRE LIMITED WARRANTY
37 DUNLOP RUN-FLAT TIRE LIMITED WARRANTY
41 MICHELIN PASSENGER AND LIGHT TRUCK TIRE
LIMITED WARRANTY
TABLE OF CONTENTS

43 CONTINENTAL/GENERAL TIRE LIMITED
WARRANTY
46 IMPORTANT TIRE SAFETY INFORMATION51 INFINITI TOTAL OWNERSHIP EXPERIENCE®
BENEFITS
53 INFINITI ELITE EXTENDED PROTECTION PLAN
TABLE OF CONTENTS

Summary of Warranty Coverage*
0 miles80,000 miles
Basic Coverage48 months / 60,000 miles
Corrosion Coverage (Perforation from Corrosion)**84 months / unlimited miles
Powertrain Coverage***72 months / 70,000 miles
Federal Emission Performance Warranty24 months / 24,000 miles
Federal Emission Defect Warranty48 months / 60,000 miles
Federal Emission Long Term Defect Warranty96 months / 80,000 miles
California Emission Performance and Defect Warranties48 months / 60,000 miles
California Emission LongTerm Defect Warranty84 months / 70,000 miles
* See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a conflict with this chart.
** Unlimited Mileage
*** 10 Years/ Unlimited Mileage on Seat belts
SUMMARY OF WARRANTY COVERAGE1

Both Infiniti and your Infiniti retailer are dedicated to
serving all your automotive needs. Your complete satis-
faction is our primary concern. Your Infiniti retailer is
available to assist you with all your automobile sales,
parts and service requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps.
STEP 1:
Discuss the situation with the retailer management. If a
problem still exists, contact the retailer’s owner. Your
Infiniti retailer is best equipped to resolve the matter for
you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our Infiniti Consumer Af-
fairs Department using our toll free number:
1–800–662–6200
The Consumer Affairs Department will ask for the follow-
ing information:
●Your name, address, and telephone number
●Vehicle identification number (on dashboard and
permanent Infiniti Total Ownership program card)
●Date of purchase
●Current odometer reading
●Your Infiniti retailer’s name
●Details of the concernOr you can write to Infiniti with the above information at:
INFINITI DIVISION
Infiniti North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Infiniti has been unable to
satisfactorily address the problem, a special automo-
tive complaint resolution program called BBB AUTO
LINE is available to you. The BBB AUTO LINE program is
independently operated by the Council of Better Busi-
ness Bureaus, Inc. (BBB).
For information about the BBB AUTO LINE in your area,
please call us (Infiniti) at the same toll free number
(1-800-662-6200).
We will be happy to provide you with the address and
phone number of your local BBB office or any other
information about AUTO LINE.
Or you may contact the BBB at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22203
1 (800) 955-5100If you call the BBB, its staff will record the details of your
complaint by telephone. They will ask for the same in-
formation as in Step 2.
The BBB AUTO LINE programconsistsof two parts:
mediation and arbitration. The BBB AUTO LINE staff will
attempt to provide suggestions for resolving the prob-
lem during mediation. If a satisfactory resolution has
not been achieved during mediation, you will have the
opportunity to present your case personally before an
impartial arbitrator or three person panel. This is the
arbitration part of AUTO LINE. The arbitrator(s) will make
a decision after the arbitration hearing.
The BBB will, in most cases, send you a final decision in
your case within forty (40) days (plus 7 days, if you have
not contacted Infiniti) unless you delay the process. If
you accept the decision, it will be legally binding on you
and Infiniti. If you do not accept the decision, it will not
be legally binding on you or Infiniti. However, in some
states, if the decision is not accepted, it may be intro-
duced either by you or by Infiniti as evidence in a sub-
sequent court action.
(Continued on next page)
2INFINITI OWNER SATISFACTION AND ASSISTANCE

BBB AUTO LINE is an informal dispute settlement
mechanism operated to comply with applicable Fed-
eral law and regulations. In states where BBB AUTO
LINE is available, you are required to use BBB AUTO
LINE before exercisingrights or seeking remedies
under Title 1 of the Federal Magnuson-Moss War-
ranty Act, 15 U.S.C.§2301, et. seq. If you choose to
seek remedies other than those created by Title 1 of
the Magnuson-Moss Warranty Act, (for example,
under state law), that Federal Act does not require
you to first use BBB AUTO LINE. The program is still
available to you, however, and may be of consider-
able assistance. Some states specify that informal
dispute settlement mechanisms such as BBB AUTO
LINE must be used before you may use state-
operated complaint resolution processes, before
you may file a lawsuit under state law, and/or be-
fore you may have certain other rights or remedies
available under state law. In accordance with those
states’ laws, Infiniti requires the prior use of BBB
AUTO LINE in good faith before you resort to such
other processes, file a lawsuit, or seek other rem-
edies provided by state law. Please see the Supple-
ment to 2014 Infiniti Warranty Information Booklet
& 2014 Infiniti Owner’s Manual for additional
information.BBB AUTO LINE may not be available in all states. We,
Infiniti, can provide you with information about the
availability of BBB AUTO LINE in your state, or call the
BBB AUTO LINE number listed above.
ELIGIBILITY: Generally, Infiniti vehicles less than four
years old from date delivered to the first retail buyer or
otherwise put into use, and with fewer than
60,000 miles, are eligible for the program. See Supple-
ment to 2014 Infiniti Warranty Information Booklet &
2014 Infiniti Owner’s Manual for possible exceptions
applying in your state.
ASSISTANCE OUTSIDE OF WARRANTY
In support of our commitment to the “Total Ownership
Experience,” Infiniti may occasionally offer to pay or
reimburse for part or all of the cost of making certain,
specific repairs beyond or outside of the terms of the
warranty for some specific vehicle models. Some states
refer to such programs as “adjustment programs”. In
such circumstances Infiniti mails notices to all known
registered owners of affected vehicles. You may addi-
tionally inquire of your authorized Infiniti retailer or of
Infiniti directly at the number listed below of the appli-
cability of such programs to your vehicle.Infiniti may occasionally offer special assistance that
may pay for part or all of vehicle repairs beyond the
expiration of the limited warranty period on a case by
case basis.Should you experience unusual difficulties
with your vehicle please discuss the situation with your
retailer. If your retailer is unable to assist you, you may
call the Infiniti Consumer Affairs Department at 1-800-
662-6200 to discuss your concern. You will need to
provide the Model, Model Year, VIN (Vehicle Identifica-
tion Number), mileage, maintenance history, a detailed
explanation of the concern, and why you believe that
Infiniti should be responsible for the repair. Your re-
quest will be individually investigated and you will be
informed of Infiniti‘sdecision.
Please also review the Supplement to 2014 Infiniti
Warranty Information Booklet & 2014 Owner’s
Manual for important information concerning con-
sumer rights in your state.
INFINITI OWNER SATISFACTION AND ASSISTANCE3

WHO IS THE WARRANTOR
Infiniti1warrants all parts of your 2014 Infiniti vehicle
supplied by Infiniti, except for those listed under the
caption “WHAT IS NOT COVERED.”
APPLICABILITY
●This warranty is provided to the original and subse-
quent owner(s) of an Infiniti vehicle originally dis-
tributed by Infiniti which is originally sold by a
Infiniti authorized Infiniti retailer in the United
States, and which is registered and normally oper-
ated in the United States (including Alaska and Ha-
waii), the United States territories (specifically
Guam, Saipan, American Samoa, Puerto Rico, and
the U.S. Virgin Islands), and Canada.
●Your Infiniti vehicle is manufactured to meet U.S.
regulations and environmental requirements. With
the exception of privately owned vehicles belonging
to members of the U.S. military or employees and
officers of the United States Government stationed
abroad, this warranty does not apply if an otherwise
covered vehicle is operated in, or relocated to, a
country other than those listed above under this
caption, except that it continues to apply if the ve-
hicle is operated in full compliance with its proper
use as described in the applicable Owner’s Manual
2
while touring outside of the United States, the U.S.
territories or Canada for a period not exceeding sixty
(60) consecutive days or sixty (60) days in any one
12 month period. This warranty applies to a relo-
cated vehicle which is returned to, and is registered
and normally operated in the United States, the U.S.
territories or Canada, except for conditions due to the
vehicle’s foreign operation, e.g., use of inappropri-
ate fuels or other fluids.
Infiniti makes available to you, and you are specifi-
cally required by Federal law to use BBB AUTO LINE
[(800) 955-5100] before exercisingrights or seeking
remedies under the Federal Magnuson-Moss War-
ranty Act, 15 U.S.C §2301, et. seq. You are not re-
quired to first use BBB AUTO LINE if you seek rem-
edies not created by Title 1 of that Federal law, but
are required to first use BBB AUTO LINE if you seek
remedies created by state law, including your
state’s lemon law, if applicable state law provides
for using a 703 compliant orsimilar process before
filing suit. Please refer to pp. 2-3 of this booklet and
the “Supplement to 2014 Infiniti Warranty Informa-
tion Booklet & 2014 Infiniti Owner’s Manual” for
additional information.
(Continued on next page)
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, whichdistributes Infiniti vehicles in the United States.
2 See the Owner’s Manual for information relevant to proper operation of the vehicle, including the recommended fuels and fluids.
42014 NEW VEHICLE LIMITED WARRANTY

LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
THIS WARRANTY DOES NOT COVER INCIDENTAL OR
CONSEQUENTIAL DAMAGES SUCH AS LOSS OF THE
USE OF THE VEHICLE, INCONVENIENCE OR COM-
MERCIAL LOSS.
ANY IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE SHALL
BE LIMITED TO THE DURATION OF THIS WRITTEN
WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights which vary from
statetostate.
Infiniti does not authorize any person to create for it
any other warranty, obligation or liability in connec-
tion with this vehicle.
THE WARRANTY BEGINS
The warranty period begins on the date the vehicle is
delivered to the first retail buyer or put into service,
whichever is earlier.
FOR HOW LONG AND WHAT IS COVERED
BASIC COVERAGE
●The basic coverage period is 48 months or
60,000 miles, whichever comes first.
●The warranty covers any repairs needed to correct
defects in materials or workmanship of all parts and
components of each new Infiniti vehicle supplied by
Infiniti subject to the exclusions listed under the
heading ”WHAT IS NOT COVERED” or, if the part is
covered by one of the separate coverages described
in the following sections of this warranty, that spe-
cific coverage applies instead of the basic coverage.
POWERTRAIN COVERAGE
●The Powertrain coverage period is 72 months or
70,000 miles, whichever comes first.
●This warranty covers any repairs needed to correct
defects in material or workmanship.
●Powertrain coverage includes components listed be-
low, under the headingsEngine, Transmission and
Transaxle, Drivetrain, and Restraint System, supplied
by Infiniti, subject to the exclusions listed under the
heading “WHAT IS NOT COVERED.”
ENGINE - Cylinder heads and block and all internal
parts, rocker covers and oil pan, valve train and front
cover, timing chain and tensioner, oil pump, water
pump and fuel pump, fuel injectors, intake and ex-
haust manifolds, flywheel, seals and gaskets.
TRANSMISSION AND TRANSAXLE - Case and all
internal parts, torque converter and converter
housing, automatic transmission control module,
transfer case and all internal parts, seals and gas-
kets, clutch cover and housing, A/T cooler, and
electronic transmission controls.
DRIVETRAIN - Drive shafts, final drive housing and
all internal parts, propeller shafts, universal joints,
bearings, seals and gaskets.RESTRAINT SYSTEM - Air bags and related elec-
tronic control systems.
CORROSION COVERAGE (PERFORATION FROM CORRO-
SION)
Any body sheet metal panel supplied by Infiniti found to
have developed perforation (rust-through) due to corro-
sion in normal use is covered for 84 months, regardless
of mileage, except for those items listed under “WHAT IS
NOT COVERED.” No additional rust proofing applica-
tions are required. Perforation is a condition in which
any body sheet metal panel has corroded from one
surface to another.
TOWING COVERAGE
If your vehicle is inoperative due to the failure of a
warranted part during any of the New Vehicle Limited
warranties, including Emission and Seatbeltwarranties,
towing service to the nearest authorized Infiniti retailer
is covered.
ADJUSTMENT COVERAGE
Service adjustments not usually associated with the
replacement of parts, such as wheel alignment, and
wheel balancing are covered only during the first
12 months or 12,000 miles, whichever comes first.●Limited 6 month warranty coverage:
OE wiper blade inserts are covered for the first six
months of ownership.
REFRIGERANT RECHARGE ONLY COVERAGE
Refrigerant recharge not associated with the repair or
replacement of a warranted part is covered only during
the first 12 months, regardless of the mileage.
(Continued on next page)
2014 NEW VEHICLE LIMITED WARRANTY5

NO CHARGE
Warranty repairs will be made at no charge for parts
and/or labor (except for tires, in which case you may pay
certain charges). Any needed parts replacement will be
made using genuine Infiniti or Infiniti approved new or
remanufactured parts approved by Infiniti for use on
Infiniti vehicles. Infiniti reserves the right to make
changes at any time, without notice, to production and
service parts in their specifications, colors, and materi-
als, including those usedin connection with warranty
repairs. For this reason, when approved by Infiniti and
at Infiniti’s discretion, functionally equivalent replace-
ment parts may be used that do not exactly match the
original production part.
OBTAINING WARRANTY SERVICE
●You must take the vehicle to an authorized Infiniti
retailer in the United States or Canada during regular
business hours at your expense in order to obtain
warranty service. The names and addresses of autho-
rized Infiniti retailers are listed in telephone directo-
ries.
●If you require warranty service outside of the United
States (see terms under caption “APPLICABILITY”),
contact an Infiniti retailer in that country.
MAINTENANCE, DATA ACCESS, AND RECORDS
As a condition of this warranty, you are responsible for
properly using, maintaining and caring for your vehicle
as outlined in your Owner’s Manual, and of maintaining
copies of all maintenance records & receipts for review
by Infiniti. Failure to do so is likely to result in the denial
of warranty.You are also required to provide consent to give Infiniti
access to data stored on vehicle systems. Failure to do
so is likely to result in the denial of warranty coverage.
Evidence of the performance of the required mainte-
nance should be kept and may need to be presented as
proof of such maintenance in connection with related
warranty repairs. Toassist youin maintaining appropri-
ate records, the Maintenance Log located in your Own-
er’s Literature Kit can be used along with supporting
repair invoices, receipts and other such records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
●Failure to operate the vehicle in accordance with the
Owner’s Manual
●Misuse, such as using the vehicle to tow
●Failure of a component not covered by warranty
●Racing and competitive driving
●Theft, vandalism, fire,or flooding (including engine
water ingestion)
●Accident, collision, being towed
●Repairs performed by anyone other than an autho-
rized Infiniti retailer
●Glass breakage, unlessresulting from defects in ma-
terial or workmanship
●Normal wear and tear, including dings, dents, chips,
or scratches
●Damage caused by any automated or manually oper-
ated car wash or by using a pressure washerNote that complaints related to failure to comply with
proper use of the vehicle as described in the applicable
Owner’s Manual (including the lackof availability or use
of proper fluid), or the vehicle’slack of compliance with
local regulations or environmental requirements of any
country (other than the U.S. or Canada) are NOT covered
by this warranty.
DAMAGE OR FAILURES DUE TO ALTERATION
OR MODIFICATION
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
●Alteration, tampering, or improper repair
●Installation of non-Infiniti approved accessories or
components
●Improper installation of any Infiniti approved after-
market accessory or component
●A vehicle whose odometer mileage has been altered,
or the odometer repaired or replaced and the actual
vehicle mileage cannot be correctly and readily de-
termined
SALVAGE TITLE
This limited warranty does not apply to any vehicle, and
is rendered void if the vehicle is (or ever has been)
issued a “salvage” or similar title including, but not
limited to junk, scrap, rebuilt, or flood titles, under any
state’s law; or has ever been determined to be a “total
loss” or equivalent by any insurance company, such as
by payment of a cash payment of a claim in lieu of
repairs because of a determination that the cost of
repairs exceeded the actual cash value of the vehicle.
(Continued on next page)
62014 NEW VEHICLE LIMITED WARRANTY

DAMAGE, FAILURES OR CORROSION FROM
ENVIRONMENTAL CONDITIONS
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
●Stone chipping, chemical fallout, tree sap, salt, hail,
windstorm, lightning, flood or other environmental
conditions.
●The items listed below are not covered under corro-
sion coverage (perforation from corrosion).
– Exhaust system components.
– Corrosion other than perforation, such as cosmetic or
surface corrosion due to defects in material or work-
manship. This is covered underthe Basic Coverage of
the New Vehicle Limited Warranty.
DAMAGE, FAILURES OR CORROSION DUE TO
LACK OF OR IMPROPER MAINTENANCE
REPAIRS
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
●Lack of performance of proper maintenance services
as outlined in your Owner’s Manual.
●Fuel, fluids, or lubricants that are contaminated or
that do not meet the specification as outlined in your
Owner’s Manual.
●Use of parts not equivalent in quality or design to
parts supplied by Infiniti for use on Infiniti vehicles.
MAINTENANCE SERVICE EXPENSE
This warranty does not cover normal maintenance ser-
vices as specified in both your Owner’s Manual and
Infiniti Service & Maintenance Guide such as cleaning
and polishing, wheel alignment, headlight aiming, re-
placement of filters, replacement of windshield wiper
inserts, lubricants, coolant, worn brake shoes, pads,
drums and rotors and worn clutch discs, for example.
SEAT BELTS, TIRES AND EMISSION CONTROL
SYSTEM
Seat belts, tires and the emission control system are
covered by separate warranties.
2014 NEW VEHICLE LIMITED WARRANTY7