odometer INFINITI Q50 2019 Warranty Information Booklet

2
Both Infiniti and your Infiniti retailer are
dedicated to serving all your automotive needs.
Your complete satisfaction is our primary
concern. Your Infiniti retailer is available to
assist you with all your automobile sales, parts
and service requirements.
If, however, a situation arises that you believe
has not been addressed to your satisfaction,
we ask that you take the following steps.
STEP 1:
Discuss the situation with the retailer
management. If a problem still exists, contact
the retailer’s owner. Your Infiniti retailer is best
equipped to resolve the matter for you.
STEP 2:
If the concern has still not been addressed to
your satisfaction, please contact our Infiniti
Consumer Affairs Department using our toll
free number:
1–800–662–6200
The Consumer Affairs Department will ask for
the following information:
•Your name, address, and telephone number
•Vehicle identification number (on dashboard
and permanent Infiniti Total Ownership
program card)
•Date of purchase
•Current odometer reading
•Your Infiniti retailer’s name
•Details of the concernOr you can write to Infiniti with the above
information at:
INFINITI DIVISION
Infiniti North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Infiniti has been
unable to satisfactorily address the problem,
a special automotive complaint resolution
program called BBB AUTO LINE is available
to you. The BBB AUTO LINE program is
independently operated by the Council of
Better Business Bureaus, Inc. (BBB).
For information about the BBB AUTO LINE in
your area, please call us (Infiniti) at the same
toll free number (1-800-662-6200).
We will be happy to provide you with the
address and phone number of your local BBB
office or any other information about AUTO
LINE.
Or you may contact the BBB at: BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22203
1 (800) 955-5100 If you call the BBB, its staff will record the
details of your complaint by telephone. They
will ask for the same information as in Step 2.
The BBB AUTO LINE program consists of
two parts: mediation and arbitration. The
BBB AUTO LINE staff will attempt to provide
suggestions for resolving the problem during
mediation. If a satisfactory resolution has
not been achieved during mediation, you will
have the opportunity to present your case
personally before an impartial arbitrator or
three person panel. This is the arbitration part
of AUTO LINE. The arbitrator(s) will make a
decision after the arbitration hearing.
The BBB will, in most cases, send you a final
decision in your case within forty (40) days
(plus 7 days, if you have not contacted Infiniti)
unless you delay the process. If you do not
accept the decision, it will not be legally
binding on you or Infiniti. However, in some
states, if the decision is not accepted, it may
be introduced either by you or by Infiniti as
evidence in a subsequent court action.
INFINITI OWNER SATISFACTION AND ASSISTANCE
(Continued on next page)

72019 NEW VEHICLE LIMITED WARRANTY
DAMAGE OR FAILURES DUE TO
ALTERATION OR MODIFICATION
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
•Alteration, tampering, or improper repair
•Installation of non-Infiniti approved
accessories or components
•Improper installation of any Infiniti approved
aftermarket accessory or component
•A vehicle whose odometer mileage has been
altered, or the odometer repaired or replaced
and the actual vehicle mileage cannot be
correctly and readily determined
SALVAGE TITLE This limited warranty does not apply to any
vehicle, and is rendered void if the vehicle is
(or ever has been) issued a “salvage” or similar
title including, but not limited to junk, scrap,
rebuilt, or flood titles, under any state’s law; or
has ever been determined to be a “total loss”
or equivalent by any insurance company, such
as by payment of a cash payment of a claim in
lieu of repairs because of a determination that
the cost of repairs exceeded the actual cash
value of the vehicle.
DAMAGE, FAILURES OR CORROSION
FROM ENVIRONMENTAL
CONDITIONS
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
•Stone chipping, chemical fallout, tree sap,
salt, hail, windstorm, lightning, flood or other
environmental conditions.
•The items listed below are not covered
under corrosion coverage (perforation from
corrosion).
•• Exhaust system components.
•Corrosion other than perforation, such
as cosmetic or surface corrosion due to
defects in material or workmanship. This is
covered under the Basic Coverage of the
New Vehicle Limited Warranty.
DAMAGE, FAILURES OR CORROSION
DUE TO LACK OF OR IMPROPER
MAINTENANCE REPAIRS
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
•Lack of performance of proper maintenance
services as outlined in your Owner’s Manual.
•Fuel, fluids, or lubricants that are
contaminated or that do not meet the
specification as outlined in your Owner’s
Manual.
•Use of parts not equivalent in quality or
design to parts supplied by Infiniti for use on
Infiniti vehicles.
MAINTENANCE SERVICE EXPENSEThis warranty does not cover normal
maintenance services as specified in both
your Owner’s Manual and Infiniti Service
& Maintenance Guide such as cleaning
and polishing, wheel alignment, headlight
aiming, replacement of filters, replacement of
windshield wiper inserts, lubricants, coolant,
worn brake shoes, pads, drums and rotors and
worn clutch discs, for example.
SEAT BELTS, TIRES AND EMISSION
CONTROL SYSTEM
Seat belts, tires and the emission control
system are covered by separate warranties.

OWNER INFORMATIONOwner’s Name
Address
City State Zip CodeVEHICLE INFORMATIONDate of Delivery Mileage at Delivery
Selling Dealer Name
Address
City State Zip Code
Vehicle Identification Number
MilesINFINITI ELITE EXTENDED PROTECTION PLAN INFORMATIONPolicy No. Expiration Date
Months of Coverage Expiration Mileage
Infiniti Extended Protection Plan coverage must be confirmed. See your Agreement for details.ODOMETER REPLACEMENTDate MileageMiles
Dealer Name
Address
City State Zip Code
Note: Read this booklet carefully and keep it in your vehicle. Present it to an authorized Infiniti dealer when warranty service is required. It should remain with your
vehicle when you sell it so subsequent owners will know of any remaining
warranty coverage.