MERCEDES-BENZ C-CLASS ESTATE 2021 Owners Manual

Overview and operation
Notes on the MBUX multimedia system
&WARNING Risk of distraction from infor-
mation systems and communications
equipment
If you operate information and communication
equipment integrated in the vehicle when driv-
ing, you will be distracted from the traPc sit-
uation. This could also cause you to lose con-
trol of the vehicle.
Only operate this equipment when the
traPc situation permits.If you cannot be sure of this, stop the
vehicle whilst paying attention to road
and traPc conditions and operate the
equipment with the vehicle stationary.You must observe the legal requirements for the
country in which you are currently driving when
operating the multimedia system.*NOTE Increased surface temperature due
to direct sunlight on the central display
The surface of the central display is very dark.
If the display is exposed to direct sunlight, the
surface can become very hot.
If the central display has been exposed
to direct sunlight, allow it to cool down
before touching it for a long time.Overview of the MBUX multimedia system1Touch Control and control panel for the MBUX
multimedia systemMBUX stands for Mercedes-Benz User Experi- ence.!

Further operating options:= Conducting a dialogue with the MBUX Voice
Assistant.
= If the vehicle is equipped with a driver camera,
functions can be triggered via "Look &
Answer".%You can Nnd further information about opera-
tion as well as about applications and serv-
ices in the Digital Owner's Manual.
Anti-thes protection
This device is equipped with technical provisions
to protect it against thes. More detailed informa-
tion about anti-thes protection can be obtained at
a qualiNed specialist workshop.
Home screen overview1Status line2Calls up user proNle settings and switches
user3Using the global search4Calls up the Control Centre (pull down)5Calls up favourites6Displays in the status line7Calls up applications8Quick-access to application9Global menu( Calls up previous menu© Calls up the home screen00F5 Previous track or previous radio station00F6 Next track or next radio stationActive call: display of the call duration
In the image, the applications are arranged as a
carousel. Pressing and holding on © arranges
the applications in a grid. This presentation is also
used by a smartphone, for example.
The following functions are called up in the Con-
trol Center:
= NotiNcations Centre
= Favourites
= Vehicle quick-access
270MBUX multimedia system

Operating the MBUX multimedia system
Using Touch Control
1© Shows the home screen2Touch Control00590063 00D00064 swipe in the direction of
the arrow (navigate)0076 Press (conNrm)3( Returns to the previous display40061 Makes or accepts a call50076 Rejects or ends a call6Increase volume: swipe upwardsReduce volume: swipe down0063 Switch oM the sound: press7

To select a menu item or entry: tap on a sym-
bol or an entry.To increase the map scale: tap twice quickly
with one Nnger.To reduce the map scale: tap with two Nngers.To enter characters with the keypad: tap on a
button.To navigate in menus: swipe up, down, les or
right.To use handwriting to enter characters: write
the character with one Nnger on the
touchscreen.To zoom in and out of the map: move two Nn-
gers together or apart.To enlarge or reduce the size of a section of a
website: move two Nngers together or apart.To turn the digital map: turn anti-clockwise or
clockwise using two Nngers.To move the digital map: touch the
touchscreen and move your Nnger in any
direction.To save the destination in the digital map:
touch the touchscreen and hold until a mes- sage is shown.To call up the home screen: swipe up with
three Nngers in an application.To set the volume on a scale: touch the
touchscreen and move the Nnger to the les or
right.To call up a global menu in the applications:
touch the touchscreen and hold until the
Options menu appears.
Function of the MBUX Voice Assistant
&WARNING Risk of distraction from infor-
mation systems and communications
equipment
If you operate information and communication
equipment integrated in the vehicle when driv-
ing, you will be distracted from the traPc sit-
uation. This could also cause you to lose con-
trol of the vehicle.
Only operate this equipment when the
traPc situation permits.If you cannot be sure of this, stop the
vehicle whilst paying attention to road
and traPc conditions and operate the
equipment with the vehicle stationary.For your own safety, always observe the following points when operating mobile communicationsequipment and especially your voice control sys-
tem:
= Observe the legal requirements for the coun-
try in which you are driving.
= If you use the voice control system in an emer-
gency your voice can change and your tele- phone call, e.g. an emergency call, can
thereby be unnecessarily delayed.
= Familiarise yourself with the voice control sys-
tem functions before starting the journey.
Using the MBUX Voice Assistant, vehicle func- tions and various areas of the MBUX multimedia
system can be operated by voice input. The MBUX Voice Assistant is operational approximately half a
minute aser switching on the ignition and can be
272MBUX multimedia system

operated from all seats. Further information and
examples of voice commands can be found in the
Digital Owner's Manual.
You can use the MBUX Voice Assistant to operate
the following functions depending on the vehicle
equipment:
= Telephone
= Text message and e-mail
= Navigation
= Radio, media, TV
= Vehicle functions
= Online functions
Full functionality of the voice control system is only available for you with activation of online
voice control.
Conducting a dialogue
Starting a dialogue
Say "Hey Mercedes" to activate the MBUX
Voice Assistant. Voice activation must be switched on in the multimedia system.orPress the { button on the multifunction
steering wheel.
A blue line appears in the MBUX multimedia
system. The dialogue can be started.
For the dialogue with the MBUX Voice Assistant,
you can use complete sentences of colloquial lan-
guage as voice commands. Voice activation can
also be directly combined with a voice command,
e.g. "Hey Mercedes, how fast can I drive"" .
Calling up help
For information about the MBUX Voice Assis-
tant: say "Hey Mercedes, what can you do""Digital Owner's Manual: "Show me the Own-
er's Manual". The full extent of the Digital
Owner's Manual is available when the vehicle
is stationary.
Operating functions (examples)
To operate the navigation: "Search for an
Asian restaurant, but not Japanese, in South
London."To operate the phone: "Call my father."To change the system language to English
(short command): "Change language to Eng-
lish".To operate the radio: "Show me the list of
radio stations."To operate media: "Switch on random play-
back."To operate vehicle functions: "Switch the
seat heating to level 2."To operate online functions: "What's the time
in Sydney""To ask a question about the vehicle: "Do I
have Blind Spot Assist""
Information on users, suggestions and favourites
&WARNING Risk of becoming trapped dur-
ing adjustment of the driver's seat aser
calling up a driver proNle
Selecting a user proNle may trigger an adjust-
ment of the driver's seat to the position saved
under the user proNle. You or other vehicle
occupants could be injured in the process.
MBUX multimedia system273

Make sure that when the position of driv-
er's seat is being adjusted using the mul-
timedia system, no people or body parts
are in the seat's range of movement.
If there is a risk of someone becoming trap-
ped, stop the adjustment process immedi-
ately:
a) Tap the warning message on the cen-
tral display.
or
b) Press a memory position button or a
seat adjustment switch on the driver's
door.
The adjustment process will be stopped.
The driver's seat is equipped with an access pre-
venter.
If the driver's door is open, the driver's seat will
not be set aser calling up the driver's proNle.
User proNles and user-speciNc content
Prerequisites for the vehicle owner:
= You have a Mercedes me user account.
=You have a Mercedes me PIN.
= You have agreed to the terms of use.
= The vehicle is linked to a Mercedes me user
account.%If one of the pre-requisites listed is missing or if no user proNle has been selected, the data
described in the following section will be
saved in the vehicle as the standard setting.
Standard settings can be changed by all vehi- cle users.
User proNles save personal settings. If the vehicle
is used by several people, a person can change
their proNle settings without changing the settings
of other users.
You can individualise a user proNle in the vehicle
using the set-up assistant or using the settings in
your user proNle. Some settings, e.g. the
Mercedes me PIN and a proNle photo are made in
the Mercedes me app or in the Mercedes me Por- tal.
User-speciNc content and applications with per-
sonal data are protected by diMerent levels of
security. To access protected content, the
Mercedes me PIN and, depending on the vehicle equipment, biometric sensors can be used.%The security level is set by the multimedia sys- tem and calculated from the combination of
all sensor inputs. Some security levels cannot
be turned oM.%When a user proNle is activated, the following
personalised comfort systems, for example,
can be adjusted or their settings loaded:
= Seat
= Ambient light
= Outside mirrors
= Blinds
= Air conditioning adjustment
If the user proNle is activated when driving
then the driver's seat position will not be
adjusted.
Depending on the vehicle equipment you can, as
a user, save the following settings, for example:
= Driver's seat, steering wheel and mirror set-
tings
= Climate control
274MBUX multimedia system

=Ambient lighting
= Radio (including station list)
= Suggestions and favourites
Suggestions
The vehicle can learn the habits of the driver. It then makes suggestions regarding navigation des-
tinations, phone numbers and music preferences. The pre-requirements for that are the selection of
a user, your consent to the recording of data and suPcient collected data.
Favourites
Favourites oMer you quick access to frequently
used applications. 100 favourites are available in
total.
ConNguring users, suggestions and favourites
Requirements:
= To use the set-up assistant: the vehicle is sta-
tionary.
Multimedia system:
4 © 5
H 5
Change user
Adding a userSelect 0074 Add user .
A QR code is loaded.Scan the displayed QR code with the
Mercedes me app or any QR code scanner on a mobile device. If the Mercedes me app is
not yet installed on your mobile device, you
will be directed to the store of your mobile
device.Follow the directions in the app.
The vehicle is connected with your Mercedes
me user account. This automatically creates
your user proNle in the vehicle.
If only your user proNle is available, it will be
loaded automatically.
If more than one user proNle is available, you
will be directed to the user selection.
When the vehicle is stationary, the set-up assistant starts automatically aser user selec-
tion.Selecting user optionsSelect Settings .To conNgure suggestions: select Suggestions
settings .Select Suggestions .Switch the options on or oM.
If an option is switched on and suPcient data
has been gathered, suggestions based on your user behaviour will be oMered to you.For intelligent multimodality: select Multimo-
dality .
If the option is active, the MBUX Voice Assis- tant can be activated in certain situations.To switch the learning function oM for 24 h:
switch on Deactiv. intelligent learning for
24h .To delete cumulated suggestions: select
Reset suggestion history .Select Ja (Yes).
Protecting user-speciNc content and applications
If you add a new user, access protection is
already activated for the user proNle. The
MBUX multimedia system275

Mercedes me PIN and, depending on the vehicleequipment, biometric sensors are available foraccess. Biometric sensors must be taught in in
the vehicle. The authentication process then takes
all taught-in and available sensors into account.
The following user-speciNc content and applica-
tions are protected, for example:
= User selection and user proNle settings
= Biometric sensors
The teaching-in of biometric sensors is protec- ted.
= Suggestions
The data and determination of the most prob- able navigation destinations, media sources,radio stations, contacts and messages are
protected.
= ENERGIZING COACH
The recorded health data and their evaluation
are protected.
= Mercedes me connect store
The purchase of services is protected.Switch Protect content on or oM.Switch Access protection on or oM.%When access protection is switched oM, your
user proNle can be accessed and changed
from every vehicle seat.%Access protection is switched on or oM on a
vehicle-speciNc basis.
Teaching in, editing and deleting biometric data
The biometric data models are saved in the sen-
sors in the vehicle. If recognition has been taught-
in, this sensor serves as a contributory factor for
authentication on the multimedia system.
Select Protect content .Select Facial recognition , Fingerprint recogni-
tion or Voice recognition .%If necessary, authenticate yourself on the mul-
timedia system.To use face recognition: close the driver's
door or fasten the driver's seat belt.Look at the driver display for about Nve sec-
onds.
Your face is scanned. A message in the driver
display shows whether facial recognition was
successful or not. You can unlock your userproNle and protected applications with the
facial scan.To use Nngerprint place and lis your Nnger
several times on the Nngerprint sensor under
the touchscreen .
The Nnger is scanned. If the scanning proce-
dure is successful, a message appears on the central display. You can unlock your user pro-
Nle and protected applications with your Nnger
print.To use voice recognition: speak the sentence
shown on the central display and follow the
instructions of the voice assistant. If the voice recognition was successful, a mes-
sage appears on the central display. You can
unlock your user proNle and protected applica-
tions with voice input.%Avoid background or disturbing noises during
voice recognition.To delete biometric data: select Delete .Select Yes.276MBUX multimedia system

Selecting a user%When you call up your driver proNle, the driv-
er's seat and the steering wheel can be set.
You can cancel the setting process with thefollowing actions:
= Tap on the Tap here to cancel. message
on the central display.
= Press one of the seat operating buttons in
the driver's door.Select Change user .Select a user.When requested to do so, authenticate with
the Mercedes me PIN or a taught-in biometric
characteristic.
The user proNle is loaded and activated.%If you select Continue without selecting user ,
no speciNc settings for the user proNle are
loaded.
Adding favourites from categories
Select ©.Select

If the Automatic online update option is active,
sosware updates are downloaded automatically. If
the option is deactivated, you will be informed of new sosware updates once. The sosware updates
are available for downloading for a limited period
of time.
Carrying out a sosware update:
= You can start online sosware updates via the
communication module.
= You can start sosware updates via a Wi-Fi hot-
spot.
= You can start map updates from an external
medium.%Online sosware updates cannot be performed
via external Wi-Fi hotspots that are encrypted
using TKIP.%To complete sosware updates via the commu-
nication module, the vehicle must be connec-
ted with the Internet and a Mercedes me user
account.%To complete sosware updates via Wi-Fi, the
vehicle must be connected to an external Wi-
Fi hotspot.A sosware update consists of three steps:
= Downloading or copying of the data required
for installation
= Installation of the downloaded sosware
update
= Activation of the downloaded sosware update.%It may be necessary to restart the MBUX mul-
timedia system aser completion of a sosware
update.%While some sosware updates are being down-
loaded, the multimedia system cannot be operated and the vehicle functions may be
restricted.%Some sosware updates require a safe vehicle
status for the installation to be completed.
They may only be carried out in a safely
parked vehicle with the ignition switched oM.
For sosware updates requiring a safe vehicle sta-
tus: when the last installation step is reached, a
message appears on the central display aser the
ignition is switched oM. Follow the step-by-step
instructions on the central display to complete the
installation.
There are sosware updates that can only be
installed when the vehicle is safely parked, there
are no more people in the vehicle and the vehicle
is locked. You can immediately install the sosware
update, schedule it, or postpone it. If you sched-
ule the sosware update and unlock the vehicle in
the meantime, the installation must be resched-
uled.
Availability of the driver display and central display
During the installation of sosware updates, it is
not possible to use the vehicle, central display
and driver display. You may receive the following display messages when an installation is running:278MBUX multimedia system