MERCEDES-BENZ C-CLASS ESTATE 2021 Owners Manual

=Available payment options (Mercedes pay,
coins, bank notes, cards)
= Details on parking tariMs
= Number of available parking spaces
= Payment method (e.g. at the parking
meter)
= Services/facilities at the parking option
= Telephone numberCalculate the route (  page 285).
Notes on the dashcam
*NOTE Before using the dashcam
You are legally responsible for operation and
use of the dashcam functions. The legal
requirements relating to operation and use of
the dashcam can vary depending on the coun-
try in which the dashcam is operated. There-
fore, observe the legal requirements, in partic-
ular the data protection regulations, in your
country.
For this reason, before using the dashcam
inform yourself about the regulation details for
the respective country.
This function is not permitted in all countries.Observe the country-speciNc regula-
tions.%To ensure secure operation, only use FAT32
or exFAT formatted USB storage devices.%The Nle size and therefore the duration of sin-
gle recording is limited by the limitations of the USB Oash drive format. So FAT32 format-
ted USB Oash drives do not allow Nles larger
than 4 GB, for example. When the Nle size is reached, the recording
stops and you receive a notiNcation.
Selecting a USB device for a video recording with
the dashcam
Requirements: = At least one USB device is connected with the
multimedia system.
Multimedia system:
4 © 5
Apps 5
DashcamSelect the USB symbol.Select the USB device.%When USB devices contain multiple partitions,
recorded video Nles are not always displayed
in the recording list. Mercedes-Benz recommends that you use
USB devices with one partition.
Starting or stopping video recording with the dashcam
Requirements: = For recording and saving a video Nle a USB
device is connected with the multimedia sys- tem.
= The ignition is switched on.
MBUX multimedia system289

Multimedia system:4 © 5
Apps 5
DashcamIf several USB devices are connected with the
multimedia system, select a USB device
(  page 289).
If no USB device is selected, a selection is made automatically when recording starts.To select a recording mode: select Loop
recording or Individual recording .
Loop recording records several short video
Nles. When the memory is full, recording is
continued automatically. In doing so, other
Nles will be overwritten starting with the oldest
Nle.
Individual recording stops recording when the
memory limit is reached. An individual record-
ing is automatically protected against being
overwritten.To start: select Start recording .
The length of the recording is shown. The Please do not remove the storage medium.
message appears. The video Nle is stored on
the USB device.To end: select End recording .%In some countries, geo-coordinates (longitude
and latitude) are shown in the video image.
For technical reasons, the geo-coordinates
may show greater inaccuracies.
A report may appear in the following cases:
= Individual recording : the memory is full or
there are only a few minutes recording time
available. The video recording stops or will be
stopped imminently.
Change the USB device or delete a video Nle.
= The camera is not functional, the Camera
unavailable message appears.
Have the camera checked in a Mercedes-Benz service centre.
= If the country border indication has been
switched on.
= If an outdoor recording is started with the
camera app during a dashcam recording, the
dashcam recording pauses and resumes auto-
matically aser the camera recording is Nn-
ished. A notiNcation to this eMect is displayed.
Telephone
Telephony

qNotes on telephony
&WARNING Risk of distraction from operat-
ing integrated communication equipment
while the vehicle is in motion
If you operate communication equipment inte-
grated in the vehicle when driving, you could
be distracted from the traPc situation. This
could also cause you to lose control of the
vehicle.
Only operate this equipment when the
traPc situation permits.If you cannot be sure of this, stop the
vehicle whilst paying attention to road
and traPc conditions and operate the
equipment with the vehicle stationary.290MBUX multimedia system

&WARNING Risk of an accident from oper-
ating mobile communication equipment
while the vehicle is in motion
Mobile communications devices distract the
driver from the traPc situation. This could also
cause the driver to lose control of the vehicle.
As the driver, only operate mobile com-
munications devices when the vehicle is
stationary.As a vehicle occupant, only use mobile
communications devices in the areas
intended for this purpose, e.g. in the rear
passenger compartment.You must observe the legal requirements for the
country in which you are currently driving when
operating mobile communication equipment in
the vehicle.&WARNING Risk of injury due to objects
being stowed incorrectly
If objects in the vehicle interior are stowed
incorrectly, they can slide or be thrown around
and hit vehicle occupants. In addition, cup
holders, open stowage spaces and mobile
phone receptacles cannot always retain all
objects within.
There is a risk of injury, particularly in the
event of sudden braking or a sudden change
in direction.Always stow objects so that they cannot
be thrown around in such situations.Always make sure that objects do not
protrude from stowage spaces, luggage
nets or stowage nets.Close the lockable stowage spaces before starting a journey.Always stow and secure heavy, hard,
pointed, sharp-edged, fragile or bulky
objects in the boot/load compartment.Observe the additional information on stowing
mobile communications devices correctly:
= Loading the vehicle (  page 109)
Bluetooth n
connection
The menu view and the available functions in the
telephone menu are in part dependent on the
Bluetooth n
proNle of the connected mobile
phone. If the mobile phone supports all the fol-
lowing Bluetooth n
proNles, the full range of fea-
tures is available:
= PBAP (Phone Book Access ProNle)
- The contacts on the mobile phone are
shown automatically on the multimedia system.
= MAP (Message Access ProNle)
- The mobile phone message functions can
be used on the multimedia system.
= HFP (hands-free proNle)
- Wireless telephony is available on the mul-
timedia system.
= SAP (SIM Access ProNle)
- The car telephone has access to the SIM
card data and dials into the mobile phone
network via the exterior aerial.
Irrespective of this, Bluetooth n
audio functionality
can by used with any mobile radio unit.MBUX multimedia system291

For information on the range of functions of themobile radio unit to be connected, see the manu-
facturer's operating instructions.
Network connection:
The following cases can lead to the call being dis-
connected while the vehicle is in motion:
= You switch into a transmission/reception sta-
tion, in which no communication channel is free.
= The SIM card used is not compatible with the
network available
= A mobile phone with "Twincard" is logged into
the network with the second SIM card at the
same time
The multimedia system supports calls in HD
Voice n
for improved speech quality. A require-
ment for this is that the mobile phone and the mobile phone network provider of the person you
are calling support HD Voice n
.
Depending on the quality of the connection, the
voice quality may Ouctuate.Further information can be obtained from a
Mercedes-Benz service centre or at: https:// www.mercedes-benz.com/connect
q Telephone menu overview1Bluetooth n
device name of the currently con-
nected mobile phone/of the mobile phone2Bluetooth n
device name of the currently con-
nected mobile phone/of the mobile phone
(two phone mode)3Signal strength of the mobile phone network4Battery status of the connected mobile phone292MBUX multimedia system

5Options6Messages7Calls up my devices8Numerical pad9Starts contact search

qTelephony operating modes overview
Depending on your equipment, the following tel- ephony operating modes are available:
= A mobile phone is connected to the multime-
dia system via Bluetooth n
.
= Two mobile phones are connected with the
multimedia system via Bluetooth n
(two phone
mode).
- You can use all the functions of the multi-
media system with both mobile phones.

q Connecting a mobile phone
Requirements: = Bluetooth n
is activated on the mobile phone
(see the manufacturer's operating instruc- tions).
= Bluetooth n
is activated on the multimedia sys-
tem.
Multimedia system: 4 © 5
Phone 5
= 5
Devices
5 My devices
Searching for a mobile phoneSelect Connect new device .
Connecting a mobile phone
Select a mobile phone.
A code is displayed in the multimedia system
and on the mobile phone.If both codes match, conNrm the code on the
mobile phone.

q Functions in the telephony menu
In the telephony menu you have the following
functions, for example:
= Making calls, e.g.:
- 3 Accept a call
- L End call
- Answering a call with a message
-J Conference
- Accepting or rejecting a waiting call
= Managing contacts, e.g.:
- Downloading mobile phone contacts
- Managing the format of a contact's name
- Deleting favourites
= Receiving and sending messages, e.g.:
- Using the read-aloud function
- Dictating a new message
Mercedes me and apps
Mercedes me connect

qInformation on Mercedes me connect
%Mercedes me connect or individual Mercedes
me connect services are not available in every
country. Find out at a Mercedes-Benz service centre if these functions are available in yourcountry.
Mercedes me connect consists of multiple serv-ices.
MBUX multimedia system293

You can use the following services via the multi-
media system and the overhead control panel, for
example:
= Accident and Breakdown Management (me
button or situation-dependent display in the multimedia system)
= Mercedes-Benz emergency call system (auto-
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call centre are available to you around the
clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
(  page 295).
You can also call the Mercedes-Benz Customer
Centre using the multimedia system (  page 296).
Please note that Mercedes me connect is a Mercedes-Benz service. In emergencies, Nrst call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use theMercedes-Benz emergency call system
(  page 304).
Please note the Mercedes me connect terms of
use and the data protection information for
Mercedes me connect. You can Nnd these in your
Mercedes me user account.
Further information about Mercedes me connect, the provided service scope and operation:
https://moba.i.daimler.com/markets/ece-row/
baix/cars/connectme/en@GB/#emotions/
Startseite.html

q Information on Mercedes me connect Accident
and Breakdown Management
The Accident and Breakdown Management can
include the following functions:
= Supplement to the Mercedes-Benz emergency
call system (  page 304)
If necessary, the contact person at the
Mercedes-Benz emergency call centre for-
wards the call to Mercedes me connect Acci-
dent and Breakdown Management. Forward- ing the call is however not possible in all coun-
tries.= Breakdown assistance by a technician on
location and/or the towing away of the vehicle
to the nearest Mercedes-Benz service centre
You may be charged for these services.
= Addition to the emergency guide aser auto-
matic accident or breakdown detection
(  page 296)
In the event of a breakdown or accident, fur-
ther vehicle data is sent which enables optimal
support by the Mercedes-Benz Customer
Centre and the authorised service partner or
breakdown assistance.
= Addition to the Mercedes me connect service
Telediagnostics
With the Telediagnostics function, speciNc
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are subject
to diagnostics.
If your vehicle detects a breakdown or threat
of a breakdown, you may be prompted via the
multimedia system to contact the Mercedes- Benz Customer Centre for further help. This294MBUX multimedia system

prompt in the multimedia system only appears
when the vehicle is stationary.%These services are subject to technical
restrictions such as the mobile phone cover- age, mobile network quality and the ability ofthe processing systems to interpret the trans-ferred data. In some circumstances, this can
result in delays or the failure of the informa- tion to appear in the multimedia system.
More information about Mercedes me connect
services can be obtained in the Mercedes me Por- tal: https://me.secure.mercedes-benz.com

q Data transferred during Mercedes me connect
call services
The data transferred during a Mercedes me con-
nect call depends on:
= The reason for initiation of the call
= The service that is selected in the voice con-
trol system
= The activated Mercedes me connect services
You can Nnd out which data is transferred when
using the services in the currently valid Mercedes
me connect terms of use and the data protection
information for Mercedes me connect. You can Nnd these in your Mercedes me user account.
Mercedes me calls

qMaking a call via the overhead control panel
%Mercedes me calls are not possible in every
country. Find out at a Mercedes-Benz servicecentre if these functions are available in yourcountry.1me button for service or information calls2SOS button cover3SOS button (emergency call system)
Making a Mercedes me call
Press me button 1.MBUX multimedia system295

Making an emergency callTo open the cover of SOS button 2, press it
brieOy.Press and hold SOS button 3 for at least one
second.
If a Mercedes me call is active, an emergency call
can still be triggered. This has priority over all
other active calls.

q Information about the Mercedes me call using
the me button
A call to the Mercedes-Benz Customer Centre has
been initiated via the me button in the overhead control panel or the multimedia system(  page 295).
Using the voice dialogue system you access the desired service:
= Accident and Breakdown Management
= Mercedes-Benz Customer Centre for general
information about the vehicle
You can Nnd information on the following topics:
= Activation of Mercedes me connect
= Operating the vehicle
=Nearest Mercedes-Benz service centre
= Other products and services from Mercedes-
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre (  page 298).

q Calling the Mercedes-Benz Customer Centre
using the multimedia system
Requirements: = Access to a GSM network is available.
= The contract partner's GSM network coverage
is available in the respective region.
= The ignition must be switched on so that vehi-
cle data can be transferred automatically.
Multimedia system: 4 © 5
Phone 5

Select Call.
= Aser your agreement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
(  page 294).
= The Mercedes-Benz Customer Centre
takes your call and organises the break-
down and accident assistance.
You may be charged for these services.%Depending on the severity of the accident, an
automatic emergency call can be initiated. This has priority over all other active calls.%In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear aser a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined.%If you answer the prompt for support from the Mercedes-Benz Customer Centre with Call
later , the message will be hidden and appear
again later.The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be conNrmed or declined. Aser being
declined, this will not be shown again.

q Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations regarding the maintenance of your vehicle.
Regardless of whether you have consented to the maintenance management service, the multime-dia system reminds you aser a certain amount of
time that a service is due. A prompt appears ask- ing if you would like to make an appointment.
To arrange a service appointment: select Call.
Aser your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
centre takes your preferred appointment date.
The information is then sent to your desired
service outlet.This will contact you to conNrm the appoint-
ment and if necessary consult about the
details.%If you select Call later aser the service mes-
sage appears, the message is hidden and
reappears at a later time.

q Giving consent to data transfer during a
Mercedes me call
Requirements: = There is an active Mercedes me call via the
multimedia system or the me button in theoverhead control panel (  page 295).
%The prompt to conNrm data transfer does not
appear in all countries.
If the Accident and Breakdown Management serv-
ices are not activated on Mercedes me, the Do
you want to transfer your vehicle data and the
vehicle's position to the Mercedes-Benz Cus- tomer Centre to improve the processing of your
request" message is shown.
Select Yes.
Relevant identiNcation data is transmitted
automatically.MBUX multimedia system297

More information on Mercedes me: https://www.mercedes.me

q Transferred data during a Mercedes me call
If you initiate a service call using Mercedes me, data is transferred to enable targeted advice and
an ePcient service.
The following requirements must be fulNlled for
the transfer of the data:
= The ignition is switched on.
= The required data transfer technology is sup-
ported by the mobile phone network provider.
= The quality of the mobile connection is suP-
cient.
Multi-stage transfer depends on the following fac-
tors:
= Reason for the initiation of the call
= The available mobile phone transmission tech-
nology.
= The activated Mercedes me connect services.
= The service selected in the voice control sys-
tem.%A prompt for consent to the data transmission
only occurs if the corresponding Mercedes
me connect service is not activated.
Data transfer if Mercedes me connect services
are not activated
If no Mercedes me connect services are activated and the data protection prompt has been con-Nrmed the following data is transmitted:
= Vehicle identiNcation number
= Time of the call
= Reason for the initiation of the call
= ConNrmation of the data protection prompt
= Country indicator of the vehicle
= Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle
If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
= Current mileage and maintenance data
If a call is made aser automatic accident or break-
down detection using the multimedia system, the following data is also transmitted:
= Current mileage and maintenance data
= Current vehicle location
If Accident and Breakdown Management is called
via the voice control system and no service has been activated, but the data protection query has
been conNrmed, the following data can also be
called up from the vehicle by the Mercedes-Benz Customer Centre:
= Current vehicle location
If the data protection prompt has been rejected, the following data is transmitted to enable targe-
ted advice and an ePcient service:
= Reason for the initiation of the call
= Rejection of the data protection prompt
= Country indicator of the vehicle
= Set language for the multimedia system
= Telephone number of the communication plat-
form installed in the vehicle298MBUX multimedia system