service MERCEDES-BENZ CLA 2017 User Guide
Page 25 of 318
Protecting the environment
General notes
H Environmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors: R
operating conditions of your vehicle R
your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions: R
avoid short trips as these increase fuel con-
sumption. R
always make sure that the tire pressures
are correct. R
do not carry any unnecessary weight. R
remove roof racks once you no longer need
them. R
a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals. R
always have service work carried out at a
qualified specialist workshop.
Personal driving style: R
do not depress the accelerator pedal when
starting the engine. R
do not warm up the engine when the vehicle
is stationary. R
drive carefully and maintain a safe distance
from the vehicle in front. R
avoid frequent, sudden acceleration and
braking. R
change gear in good time and use each gear
only up to
Page 26 of 318
systems, e.g. the brake system. Use only genu-
ine Mercedes-Benz parts or parts of equal qual-
ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe-
cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Therefore, only genuine Mercedes-Benz parts
should be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers maintain
a supply of genuine Mercedes-Benz parts for
necessary service and repair work. In addition,
strategically located parts delivery centers pro-
vide quick and reliable parts service.
Always specify the vehicle identification number
(VIN) when ordering genuine Mercedes-Benz
parts ( Y
page 308).
Operator's Manual
Vehicle equipment
i This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are possi-
ble. Bear in mind that your vehicle may not
feature all functions described here. This also
applies to safety-relevant systems and func-
tions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations.
The original purchase agreement lists all sys-
tems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and Maintenance Book-
let are important documents and should be kept
in the vehicle.
Service and vehicle operation
Warranty
The Limited Warranty for your vehicle applies in
accordance with the warranty terms and condi- tions in the Service and Warranty Information
booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions: R
New Vehicle Limited Warranty R
Emission System Warranty R
Emission Performance Warranty R
California, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty R
State warranty enforcement laws (lemon
laws)
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
warranties. These are available at any author-
ized Mercedes-Benz Center.
i Should you lose your Service and Warranty
Information booklet, have an authorized
Mercedes-Benz Center arrange for a replace-
ment. The new Service and Warranty Infor-
mation booklet will be posted to you.
Information for customers in Califor-
nia Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a reason-
able number of repair attempts Mercedes-Benz
USA, LLC and/or its authorized repair or service
facilities fail to fix one or more substantial
defects or malfunctions in the vehicle that are
covered by its express warranty.
During the period of 18 months from original
delivery of the vehicle or the accumulation of
18,000 miles (approximately 29,000 km) on the
odometer of the vehicle, whichever occurs first,
a reasonable number of repair attempts is pre-
sumed for a retail buyer or lessee if one or more
of the following occurs:
(1) the same substantial defect or malfunction
results in a condition that is likely to cause
death or serious bodily injury if the vehicle is
driven, that defect or malfunction has been
subject to repair two or more times, and you24
Service and vehicle operation
Introduction
Page 27 of 318
have directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction
of a less serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Benz in writing of the need for its
repair.
(3) the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Customer Assistance Center
Mercedes-Benz USA, LLC
3 Mercedes Drive
Montvale, NJ 07645-0350
Maintenance Always bring the Maintenance Booklet with you
when taking the vehicle to an authorized
Mercedes-Benz Center. Your customer service
advisor will enter every service into your Main-
tenance Booklet on your behalf.
Roadside Assistance The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis-
tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100(Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty Booklet
(Canada). You will find both in the vehicle docu-
ment wallet.
Change of address or change of own-
ership
In the event of a change of address, please send
us the "Notification of Address Change" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center (USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave all liter-
ature in the vehicle so that it is available to the
next owner.
If you have purchased a used car, please send us
the "Notification of Used Car Purchase" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada When you are abroad with your vehicle, observe
the following points: R
Service facilities or replacement parts may
not be readily available. R
Lead-free fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter. R
The fuel may have a considerably lower
octane number. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9Service and vehicle operation 25
Introduction Z
Page 28 of 318
Operating safety
Important safety notes
G WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
G WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk
of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
G WARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop. ! There is a risk of damage to the vehicle if: R
the vehicle becomes stuck, e.g. on a high
curb or an unpaved road R
you drive too fast over an obstacle, e.g. a
curb, speed bumps or a pothole in the road R
a heavy object strikes the underbody or
parts of the chassis
In situations like this, the body, the under-
body, chassis parts, wheels or tires could be
damaged without the damage being visible.
Components damaged in this way can unex-
pectedly fail or, in the case of an accident, no
longer withstand the strain they are designed
to.
If the underbody paneling is damaged, com-
bustible materials such as leaves, grass or
twigs can gather between the underbody and
the underbody paneling. If these materials
come in contact with hot parts of the exhaust
system, they can catch fire.
In such situations, have the vehicle checked
and repaired immediately at a qualified spe-
cialist workshop. If on continuing your jour-
ney you notice that driving safety is impaired,
pull over and stop the vehicle immediately,
paying attention to road and traffic condi-
tions. In such cases, consult a qualified spe-
cialist workshop.
Declarations of conformity USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the two following two conditions: 1)
These devices may not cause harmful interfer-
ence, and 2) These devices must accept any
interference received, including interference
that may cause undesired operation. Changes
or modifications not expressly approved by the
party responsible for compliance could void the
user’s authority to operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol-
lowing two conditions: (1) These devices may
not cause interference, and (2) These devices
must accept any interference, including inter-
ference that may cause undesired operation of
the device."26
Operating safety
Introduction
Page 30 of 318
The following text is reproduced as required of
all manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
National Traffic and Motor Vehicle Safety Act of
1966.
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Mercedes-Benz
USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or Mercedes-Benz
USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153 ); go to http://
www.safercar.gov ; or write to: Administrator,
NHTSA, 400 Seventh Street, SW., Washington,
DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov
Limited Warranty
! Follow the instructions in this manual about
the proper operation of your vehicle as well as
about possible vehicle damage. Damage to
your vehicle that arises from culpable contra-
ventions against these instructions is not cov-
ered either by the Mercedes-Benz Limited
Warranty or by the New or Used-Vehicle War-
ranty.
QR codes for the rescue card
The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the
event of an accident, rescue services can use
the QR code to quickly find the appropriate res-
cue card for your vehicle. The current rescue
card contains the most important information
about your vehicle in a compact form, e.g. the
routing of the electric cables.
You can find more information under
www.mercedes-benz.de/qr-code. Data stored in the vehicle
Data storage A wide range of electronic components in your
vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about: R
the vehicle's operating state R
incidents R
malfunctions
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
These include, for example: R
operating conditions of system components,
e.g. fluid levels R
the vehicle's status messages and those of its
individual components, e.g. number of wheel
revolutions/speed, deceleration in move-
ment, lateral acceleration, accelerator pedal
position R
malfunctions and defects in important system
components, e.g. lights, brakes R
vehicle reactions and operating conditions in
special driving situations, e.g. air bag deploy-
ment, intervention of stability control sys-
tems R
ambient conditions, e.g. outside temperature
This data is of an exclusively technical nature
and can be used to: R
assist in recognizing and rectifying malfunc-
tions and defects R
analyze vehicle functions, e.g. after an acci-
dent R
optimize vehicle functions
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced, technical infor-
mation can be read from the event data memory
and malfunction data memory.
Services include, for example: R
repair services R
service processes R
warranties R
quality assurance
The vehicle is read out by employees of the ser-
vice network (including the manufacturer) using
special diagnostic testers. More detailed infor-
mation is obtained from it, if required.28
Data stored in the vehicle
Introduction
Page 70 of 318
i If the alarm continues for more than
30 seconds, the mbrace emergency call sys-
tem automatically notifies the Customer
Assistance Center. This is done either by text
message or data connection.
The emergency call system sends the mes-
sage or data provided that: R
you have subscribed to the mbrace service. R
the mbrace service has been activated
properly. R
the necessary mobile phone network is
available.68
Protection against theft
Safety
Page 145 of 318
Drivin g tips
General notes
Important safet y notes
G WARNING
If you switch of f th e ignition whil e driving,
safety-relevant function s are only available
wit h limitations, or no t at all. Thi s could affect,
fo r example, th e powe r steerin g and th e brake
boostin g effect . You will require considerably
more effort to steer and brake . There is a ris k
of an accident.
Do no t switch of f th e ignition whil e driving.
G WARNING
If you operat e mobile communication equip -
men t whil e driving, you will be distracted from
traffic conditions. You could also los e contro l
of th e vehicle. There is a ris k of an accident.
Only operat e this equipmen t when th e vehicle
is stationary.
Observ e th e lega l requirements fo r th e country
in whic h you are driving. Some jurisdiction s pro -
hibi t th e driver from usin g a mobile phone whil e
drivin g a vehicle.
If you mak e a cal l whil e driving, always use
hands-free mode. Only operat e th e telephon e
when th e traffic situation permits. If you are
unsure , pull over to a saf e location and stop
befor e operatin g th e telephone.
Bear in min d that at a speed of only 30 mph
(approximately 50 km/h), th e vehicle cover s a
distanc e of 44 ft (approximately 14 m) per sec-
ond.
Drive sensibly – save fuel Observe the following tips to save fuel: R
The tires should always be inflated to the rec-
ommended tire pressure. R
Remove unnecessary loads. R
Remove roof racks when they are not needed. R
Warm up the engine at low engine speeds. R
Avoid frequent acceleration or braking. R
Have all maintenance work carried out as
indicated by the service intervals in the Main- tenance Booklet or by the service interval dis-
play.
Fuel consumption also increases when driving in
cold weather, in stop-start traffic and in hilly ter-
rain.
Drinking and driving
G WARNING
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and judg-
ment.
The possibility of a serious or even fatal acci-
dent is greatly increased when you drink or
take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or tak-
ing drugs.
Emission control
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
Certain engine systems are designed to keep
the level of poisonous components in exhaust
fumes within legal limits.
These systems only work at peak efficiency if
they are serviced exactly in accordance with the
manufacturer's specifications. Always have
work on the engine carried out at a qualified
specialist workshop. Mercedes-Benz recom-
mends that you use an authorized Mercedes-
Benz Center for this purpose. In particular, work
relevant to safety or on safety-related systems
must be carried out at a qualified specialist
workshop.
The engine settings must not be changed under
any circumstances. Furthermore, all specific
service work must be carried out at regular
intervals and in accordance with the Mercedes-
Benz service requirements. Details can be found
in the Maintenance Booklet. Driving tips 143
Driving and parking Z
Page 155 of 318
If Distance Pilot DISTRONIC detects a faster-
moving vehicle in front, it increases the driving
speed. However, the vehicle is only accelerated
up to the speed you have stored.
i Distance Pilot DISTRONIC is deactivated
when you depress the brake, except when the
vehicle is stationary.
Selecting the drive program Distance Pilot DISTRONIC supports a sporty
driving style when you select the S+ drive pro-
gram (Mercedes-AMG vehicles only), S
( Y
page 133) or the manual drive program
( Y
page 135). Acceleration behind the vehicle in
front or to the set speed is then noticeably more
dynamic. If you have selected the E (Mercedes-
AMG vehicles: C ) drive program, the vehicle
accelerates more gently. This setting is recom-
mended in stop-and-start traffic.
Changing lanes If when driving on multilane roads you wish to
change to the overtaking lane, Distance Pilot
DISTRONIC supports you if: R
you are driving faster than 45 mph (70 km/h) R
Distance Pilot DISTRONIC is maintaining the
distance to a vehicle in front R
you switch on the appropriate turn signal R
Distance Pilot DISTRONIC does not currently
detect a danger of collision
If these conditions are fulfilled, your vehicle is
accelerated. Acceleration will be interrupted if
changing lanes takes too long or if the distance
between your vehicle and the vehicle in front
becomes too small.
Stopping
If Distance Pilot DISTRONIC detects that the
vehicle in front is stopping, it brakes your vehicle
until it is stationary.
Once your vehicle is stationary, it remains sta-
tionary and you do not need to depress the
brake.
i After a time, the electric parking brake
secures the vehicle and relieves the service
brake.
i Depending on the specified minimum dis-
tance, your vehicle will come to a standstill at
a sufficient distance behind the vehicle in
front. The specified minimum distance is set
using the control on the cruise control lever. When Distance Pilot DISTRONIC is activated,
the transmission is shifted automatically to
position P if: R
the driver's seat belt is not fastened and the
driver's door is open. R
the engine is switched off, unless it is auto-
matically switched off by the ECO start/stop
function.
The electric parking brake secures the vehicle
automatically if Distance Pilot DISTRONIC is
activated when the vehicle is stationary and: R
a system malfunction occurs. R
the power supply is insufficient.
If a malfunction occurs, the transmission may
also shift into position P automatically.
Setting a speed Keep in mind that it may take a brief moment
until the vehicle has accelerated or braked to
the speed set. X
Press the cruise control lever up C for a
higher speed or down D for a lower speed.X
To adjust the set speed in1 mphincre-
ments (1 km/hincrements): briefly press
the cruise control lever up C or down D to
the pressure point.
The last stored speed increases or decreases
in 1 mph (1 km/h) increments. X
To adjust the set speed in5 mphincre-
ments (10 km/hincrements): briefly press
the cruise control lever up C or down D to
the pressure point.
The last stored speed increases or decreases
in 5 mph (10 km/h) increments.
i Distance Pilot DISTRONIC is not deactivated
if you depress the accelerator pedal. If you
accelerate to overtake, Distance Pilot
DISTRONIC adjusts the vehicle's speed to the
last speed stored after you have finished over-
taking.
Setting a specified minimum distance
You can set the specified minimum distance for
Distance Pilot DISTRONIC by varying the time
span between one and two seconds. With this
function you can set the minimum distance that
Distance Pilot DISTRONIC maintains to the vehi-
cle in front, dependent on vehicle speed. You
can see this distance in the multifunction dis-
play ( Y
page 154).Driving systems 153
Driving and parking Z
Page 159 of 318
i After a time, the electric parking brake
secures the vehicle and relieves the service
brake.
When the HOLD function is activated, the trans-
mission is shifted automatically to position P if:R
the driver's seat belt is not fastened and the
driver's door is open. R
the engine is switched off, unless it is auto-
matically switched off by the ECO start/stop
function.
The electric parking brake secures the vehicle
automatically if the HOLD function is activated
when the vehicle is stationary and: R
a system malfunction occurs. R
the power supply is insufficient.
Start-off assist (except Mercedes-
AMG vehicles)
Important safety notes
G WARNING
If you use start-off assist, individual wheels
may start to spin and the vehicle may skid. If
ESP ®
is deactivated, there is a greater danger
of skidding and having an accident. Make sure
that no persons or obstacles are in the vicinity
of the vehicle.
Start-off assist enables optimum acceleration
from a standstill. For this, a suitably high-grip
road surface is required, along with the tires and
vehicle being in proper operating condition.
Do not activate start-off assist on public roads.
Observe the safety notes on driving safety sys-
tems ( Y
page 60).
Be sure to read the safety notes and information
on ESP ®
( Y
page 63).
Activating start-off assist X
Deactivate ESP ®
( Y
page 182).X
Turn the steering wheel to the straight-ahead
position. X
Depress the brake pedal hard with your left
foot and keep it depressed. X
Shift the transmission to position D .X
Use the DYNAMIC SELECT button to select
the S drive program ( Y
page 127). X
Quickly depress the accelerator pedal fully. X
Take your foot off the brake, but keep the
accelerator pedal depressed.
The vehicle pulls away at maximum acceler-
ation.
i Activate ESP ®
as soon as the acceleration
process has ended. ESP ®
will otherwise not
be able to stabilize the vehicle if the vehicle
starts to skid or a wheel starts to spin.
Canceling start-off assist X
Remove your foot from the accelerator pedal. X
Reactivate ESP ®
.
RACE START (Mercedes-AMG vehi-
cles)
Important safety notes
i RACE START must not be used on normal
roads. RACE START must only be activated
and used on dedicated road circuits, outside
of public road use.
i RACE START is only available in
Mercedes ‑ AMG vehicles.
G WARNING
If you use RACE START, individual tires may
start to spin and the vehicle could skid.
Depending on the selected ESP ®
mode, there
is an increased risk of skidding and having an
accident. Make sure that no persons, animals
or obstacles are within range of the vehicle.
RACE START enables optimal acceleration from
a standing start. For this, a suitably high-grip
road surface is required, along with the tires and
vehicle being in proper operating condition.
i Observe the safety notes on driving safety
systems ( Y
page 60).
Be sure to read the safety notes and informa-
tion on ESP ®
( Y
page 63).
Conditions for activation
You can activate RACE START if: R
the doors, hood and the trunk lid are closed. R
the engine is running and the transmission,
all-wheel drive clutch and the engine are at
operating temperature.Driving systems 157
Driving an d parking Z