MERCEDES-BENZ E-CLASS ESTATE 2012 Owners Manual

Problem Possible causes/consequences and
M Solutions
You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. The engine cannot be
started using the key. the on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 369).
or
X Jump-start the vehicle (Y page 370).
or
X Consult a qualified specialist workshop. Only vehicles without a
DIRECT SELECT lever:
The engine cannot be
started using the key. The steering lock is mechanically blocked.
X
Remove the key and reinsert it into the ignition lock. While doing
this, turn the steering wheel in both directions. The engine cannot be
started using KEYLESS-
GO. The key is in the
vehicle. Ad
oor is open. Therefore, the key cannot be detected as easily.
X Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the key in the ignition lock. Doors
Important safety notes
G
WARNING
Only for the United Kingdom: if the vehicle
has been locked with the key or with KEY-
LESS-GO, the double lock function is activa-
ted as standard. It is then not possible to open
the doors from inside the vehicle.
Therefore, do not leave any people behind in
the vehicle, particularly children, elderly peo-
ple or people requiring special assistance. As
a result, they may not be able to free them-
selves in the event of an emergency. They
could be seriously or even fatally injured by
prolonged exposure to extremely high or low
temperatures, for example. In this case, res- cuing people from outside the vehicle is diffi-
cult.
Deactivate the interior motion sensor before
you lock the vehicle. The doors can then be
opened from the inside after the vehicle has
been locked from the outside.
G
WARNING
If children are left unsupervised in the vehicle,
they could:
R open a door from inside the vehicle at any
time, even if it has been locked
R start the vehicle using akey which has been
left in the vehicle
R release the parking brake 88
DoorsOpening and closing

They could thereby endanger themselves and
others. Never leave children unsupervised in
the vehicle. Always take the key with you
when leaving the vehicle, even if you are only
leaving it for a short time. Unlocking and opening the doors
from the inside
For all countries except the United King-
dom: you can open a door from inside the
vehicle even if it has been locked. If the vehi-
cle has previously been locked with the key
or with KEYLESS-GO, opening a door from the
inside will trigger the anti-theft alarm system.
Switch off the alarm (Y page 78).
United Kingdom only: if the vehicle has
been locked with the key or with KEYLESS-
GO, the double lock function is activated as
standard. It is then not possible to open the
doors from inside the vehicle. Deactivate the
interior motion sensor (Y page 79) before you
lock the vehicle. The doors can then be
opened from the inside after the vehicle has
been locked from the outside. The anti-theft
alarm system is triggered if the door is
opened from the inside. Switch off the alarm
(Y page 78).
You can only open the rear doors from inside
the vehicle if they are not secured by the
child-proof locks (Y page 69).X
Pull door handle ;.
If the door is locked, locking knob :pops
up. The door is unlocked and can be
opened. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside. X
To unlock: press button :.
X To lock: press button ;.
If all the doors are closed, the vehicle locks.
You cannot unlock the vehicle centrally from
the inside if the vehicle has been locked with
the key or KEYLESS-GO.
The central locking/unlocking button does
not lock or unlock the fuel filler flap.
For all countries except the United King-
dom: you can open a front door from inside
the vehicle even if it has been locked.
United Kingdom only: if the vehicle has
been locked with the key or with KEYLESS-
GO, the double lock function is activated as
standard. It is then not possible to open the
doors from inside the vehicle. Deactivate the
interior motion sensor (Y page 79) before you
lock the vehicle. The doors can then be
opened from the inside after the vehicle has
been locked from the outside.
If the vehicle has been locked using the lock-
ing button for the central locking, or has been
locked automatically, and adoor is opened
from the inside:
R the vehicle will be fully unlocked if it had
previously been fully unlocked.
R only the door which has been opened from
the inside is unlocked if only the driver's
door had been previously unlocked. Doors
89Opening and closing Z

Automatic locking feature
X
To deactivate: press and hold button :
for about five seconds until a tone sounds.
X To activate: press and hold button ;for
about five seconds until a tone sounds.
i If you press one of th etwo buttons and
do not hear a tone, the relevant setting has
already been selected.
The vehicle is locked automatically when the
ignitio nis switched on and the wheels are
turning.
You could therefore be locked out if:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is being tested on a dynamom-
eter.
You can also switch the automatic locking
function on and off using the on-board com-
puter (Y page 261). Unlocking the driver's door (emer-
gencyk
ey element)
If the vehicle can no longer be unlocked with
the key, use the emergency key element.
X Take the emergency key element out of the
key (Y page 84).
X Inser tthe emergency key element into the
lock of the driver's door as far as it will go. 1
To unlock
X Turn the emergency key element anti-
clockwise to position 1.
The door is unlocked.
i On right-hand-drive vehicles, turn the
emergency key element clockwise.
X Turn the emergency key element back and
remove it.
X Insert the emergency key element into the
key.
If you use the emergency key element to
unlock and open the driver's door, the anti-
theft alarm system will be triggered
(Y page 78). Locking the vehicle (emergency key
element)
If the vehicle can no longer be locked with the
key, use the emergency key element.
X Open the driver's door.
X Close the front-passenger door, the rear
doors and the boot lid/tailgate.
X Press the locking button (Y page 89).
X Check whether the locking knobs on the
front-passenger door and the rear doors
are still visible. Press down the locking
knobs manually, if necessary (Y page 89).
X Close the driver's door.
X Take the emergency key element out of the
key (Y page 84).
X Insert the emergency key element into the
lock of the driver's door as far as it will go. 90
DoorsOpening and closing

1
Locking
X Turn the emergency key element clockwise
as far as it will go to position 1.
i On right-hand-drive vehicles, turn the
emergency key element anti-clockwise.
X Turn the emergency key element back and
remove it.
X Make sure that the doors and the boot lid/
tailgate are locked.
X Insert the emergency key element into the
key. Boot/luggage compartment
Important safety notes
G
WARNING
Exhaust fumes could enter the vehicle interior
if the engine is running and the boot lid/tail-
gate is open. This could poiso nyou. There-
fore, you should make sure that the boot lid/
tailgate is always closed when the engine is
running.
! The boot lid/tailgate swings upwards and
to the rear when opened. Therefore, make
sure that there is sufficient clearance
above and behind the boot lid/tailgate.
i Opening dimensions of the boot lid/tail-
gate (Y page 444).
Do not leave the key in the boot/luggage
compartment. You could otherwise lock your-
self out. Saloon without the boot lid remote clos-
ing feature: the boot lid can be:
R opened and closed manually from outside
R opened automatically from outside
R opened automatically from inside
R unlocked with the emergenc ykey element
Saloon with the boot lid remote closing
feature: the boot lid can be:
R opened and closed manually from outside
R opened and closed automatically from out-
side
R opened and closed automatically from
inside
R unlocked with the emergency key element
On the Estate, you can:
R open and close the tailgate manually from
outside
R open the tailgate manually from inside
(Estate with a folding bench seat)
R open and close the tailgate automatically
from outside
R open and close the tailgate automatically
from inside
R limit the opening angle of the tailgate
R unlock the tailgate using the emergency
key element Opening/closing from the outside
To open Example: Saloon, handle Boot/luggage compartment
91Opening and closing Z

X
Press the %button on the key.
X Saloon: pull handle :.
X Raise the boot lid.
Estate: if you pull handle :and keep it in
this position, you can open the tailgate man-
ually .Ifyou release the handle, the tailgate
opens automatically.
To close G
WARNING
Make sure that nobody can become trapped
as you close the tailgate. Example: Saloon, recess
X
Pull the boot lid/tailgate down using
recess :.
X Estate: let the tailgate drop and engage in
the lock.
X If necessary, lock the vehicle with
the & button on the key (Y page 83) or
with KEYLESS-GO (Y page 83).
i If a KEYLESS-GO key is detected in the
boot/luggage compartment, the boot lid/
tailgate will not lock.
Saloon: the boot lid then opens again. Opening/closing automatically from
the outside
Important safety notes G
WARNING
Only for the United Kingdom: if the vehicle
has been locked with the key or with KEY-
LESS-GO, the double lock function is activa-
ted as standard. It is then not possible to open
the doors from inside the vehicle.
Therefore, do not leave any people behind in
the vehicle, particularly children, elderly peo-
ple or people requiring special assistance. As
a result, they may not be able to free them-
selves in the event of an emergency. They
could be seriously or even fatally injured by
prolonged exposure to extremely high or low
temperatures, for example. In this case, res-
cuing people from outside the vehicle is diffi-
cult.
Deactivate the interior motion sensor before
you lock the vehicle. The doors can then be
opened from the inside after the vehicle has
been locked from the outside. G
WARNING
Monitor the boot lid/tailgate opening and
closing procedures to make sure that nobody
can become trapped. To stop the opening or
closing procedure, press the closing button
on the boot lid/tailgate again or pull the han-
dle on the outside of the boot lid/tailgate.
! The boot lid/tailgate swings upwards and
to the rear when opened. Therefore, make
sure that there is sufficient clearance
above and behind the boot lid/tailgate.
i Opening dimensions of the boot lid/tail-
gate (Y page 444).
To open You can open the boot lid/tailgate automati-
cally with the key or the handle in the boot
lid/tailgate. 92
Boot/luggage compartmentOpening and closing

X
Press and hold the Fbutton on the key
until the boot lid/tailgate opens.
or
X If the boot lid/tailgate is unlocked, pull the
handle of the boot lid/tailgate and let it go
again immediately (Y page 91).
To close Example: Saloon, closing button and locking but-
ton
:
Closing button
; Locking button
Saloon: on vehicles with the boot lid remote
closing feature, you can close the boot lid
automatically. Vehicles with the boot lid
remote closing feature and KEYLESS-GO, you
can simultaneously close and lock the boot
lid.
Estate: on vehicles with KEYLESS-GO, you
can simultaneously close and lock the tail-
gate.
X To close: press closing button :on the
boot lid/tailgate.
X To close and lock simultaneously:
Press closing button ;on the boot lid/
tailgate.
i If you leave a KEYLESS-GO key in the
boot/luggage compartment, the boot lid/
tailgate will not lock. Opening/closing automatically from
the inside
Important safety notes G
WARNING
Monito rthe boot lid/tailgate closing proce-
dure to make sure that nobody can become
trapped. Release the boot lid/tailgate remote
operating switch to stop the closing proce-
dure.
i Opening dimensions of the boot lid/tail-
gate (Y page 444).
Opening and closing X
To open: pull remote operating switch for
boot lid/tailgate :until the boot lid/tail-
gate opens.
X To close (Saloon): press remote operating
switch for boot lid :until the boot lid is
closed.
X To close (Estate): turn the key to position
1 or 2in the ignition lock.
X Press remote operating switch for tail-
gate :until the tailgate is closed.
You can open and close the boot lid/tailgate
from the driver's seat when the vehicle is sta-
tionary and unlocked. Boot/luggage compartment
93Opening and closing Z

Limiting the opening angle of the tail-
gate (Estate)
Important safety notes !
Make sure there is sufficient clearance to
open the tailgate fully when setting the
opening angle. The tailgate could otherwise
be damaged. Ideally, set the opening angle
outside.
To activate You can limit the opening angle of the tail-
gate. This is possible in th
etop half of its
opening range, up to approximately 20 cm
before the stop.
X To open the tailgate: pull the handle on
the tailgate.
X To stop the opening procedure at the
desired position: press the closing button
(Y page 92) in the tailgate or pull the handle
on the outside of the tailgate again.
X To store the position: press and hold the
closing button in the tailgate until you hear
a short tone.
The opening angle limiter is activated. The
tailgate then stops in the stored position
when opened.
To deactivate X
Press and hold the closing button
(Y page 92) in the tailgate until you hear
two short tones. Opening the tailgate from inside the
vehicle (Estate with
afolding bench
seat)
General notes i
Boo tlid/tailgate opening dimensions
(Y page 444). Opening
Inside of tailgate
X
To unlock the tailgate: slide locking
catch ;to the right.
X To open: pull the top of handle :.
X Lift the tailgate upwards.
X To lock the tailgate: slide locking
catch ;to the left. Unlocking the boot (Saloon)
! The boot lid swings upwards when
opened. Therefore, make sure that there is
sufficien tclearance above the boot lid.
If the boot cannot be unlocked with the key
or KEYLESS-GO, use the emergency key ele-
ment.
If you use the emergency key elemen tto
unlock and open the boot lid, the anti-theft
alarm system will be triggered ( Ypage 78).
X Take the emergency key elemen tout of the
key (Y page 84).
X Inser tthe emergency key element into the
boot lid lock as far as the stop. 94
Boot/luggage compartmentOpening and closing

1
Neutral position
2 To unlock
X Turn the emergency key element anti-
clockwise from position 1as far as it will
go to position 2.
The boot is unlocked.
X Turn the emergency key element back to
position 1and remove it.
X Insert the emergency key element into the
key. Tailgate emergencyr
elease (Estate)
Important safety notes !
When opening, the tailgate swings up and
out .Therefore, make sure that there is suf-
ficient clearance above and behind the tail-
gate.
i Opening dimensions of the boot lid/tail-
gate (Y page 444).
If the tailgate can no longer be opened from
outside the vehicle, use the emergency
release on the inside of the tailgate.
On vehicles with a folding bench seat, you can
use the handle to open the tailgate from
inside the vehicle (Y page 91). To open X
Take the emergency key element out of the
key (Y page 84).
X Insert emergency key element ;into the
opening in trim :.
X Turn emergency key element ;90° clock-
wise.
X Push emergency key element ;in the
direction of the arrow and open the tail-
gate. Side windows
Important safety notes
G
WARNING
Make sure that nobody can become trapped
between the side window and the door frame
when a side window is opened. Do not touch
or lean against the side window during the
opening procedure. You could become trap-
ped between the side window and the door
frame as the side window moves down. If
there is a risk of becoming trapped, release
the switch or pull the switch upwards to close
the side window again. G
WARNING
Make sure that nobody can become trapped
as you close a side window. If there is a risk
of becoming trapped, release the switch or
press it again to open the side window again. Side windows
95Opening and closing Z

G
WARNING
Childre nmay injure themselves if they open
or close the side windows.
Never leave childre nunsupervised in the vehi-
cle .Always take the key with you when leaving
the vehicle, even if you are only leaving it for
a short time. G
WARNING
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system. The children could:
R be seriously or even fatally injured on parts
of the vehicle
R be seriously or even fatally injured by pro-
longed exposure to extremely high or
extremely low temperatures
If children open a door, they could:
R seriously or even fatally injure other people
R get out of the vehicle and injure them-
selves, or be seriously or even fatally
injured by a passing vehicle
Activate the child-proof locks/override fea-
ture if children are travelling in the vehicle.
They could otherwise open doors or side win-
dows while the vehicle is in motion and
thereby injure themselves or others. Opening and closing the side win-
dows
The switches for all side windows are located
on the driver's door. There is also a switch on
each door for the corresponding side window.
The switches on the driver's door take prec-
edence. :
Front left
; Front right
= Rear right
? Rear left
X Turn the key to position 1or 2in the ignition
lock.
X To open: press the corresponding switch.
X To close: pull the corresponding switch.
i If you press the switch beyond the point
of resistance, an automatic opening/clos-
ing process is started in the corresponding
direction .You can stop automatic opera-
tion by pressing again.
i You can continue to operate the side win-
dows after switching off the engine or
removing the key. This function remains
active for five minutes or until the driver's
or front-passenger door is opened.
i The side windows cannot be operated
from the rear when the override feature for
the side windows is activated (Y page 69). Convenience opening feature
General notes You can ventilate the vehicle before you start
driving. To do this, the key is used to carry out
the following functions simultaneously:
R unlock the vehicle
R open the side windows 96
Side windowsOpening and closing

R
open the sliding sunroof or the panorama
sliding sunroof and the roller sunblinds
R switch on the seat ventilation for the driv-
er's seat
i The convenience opening feature can
only be operated using the key. The key
must be close to the driver's door handle.
Convenience opening feature X
Point the tip of the key at the driver's door
handle.
X Press and hold the %button until the
side windows and the sliding sunroof or the
panorama sliding sunroof are in the desired
position.
If the roller sunblinds of the panorama slid-
ing sunroof are closed, the roller sunblinds
are opened first.
X Press and hold the %button again until
the panorama sliding sunroof is in the
desired position.
X To interrupt convenience opening:
release the %button. Convenience closing feature
Important safety notes G
WARNING
When using the convenience closing feature,
make sure that nobody can become trapped.
Proceed as follows if there is a risk of entrap-
ment:
With the key:
R release the &button.
R press and hold the %button until the
side windows and the sliding sunroof or the
panorama sliding sunroof open again.
With KEYLESS-GO:
R release the sensor surface on the door han-
dle.
R pull the door handle immediately and hold
it. The side windows and the sliding sunroof
or the panorama sliding sunroof open.
When you lock the vehicle, you can simulta-
neously:
R close the side windows
R close the sliding sunroof or the panorama
sliding sunroof
On vehicles with a panorama sliding sunroof,
you can then close the roller sunblinds.
Using the key The key must be close to the driver's door
handle.
X
Point the tip of the key at the driver's door
handle.
X Press and hold the &button until the
side windows and the sliding sunroof or the
panorama sliding sunroof are fully closed.
X Make sure that all the side windows and the
sliding sunroof or panorama sliding sunroof
are closed.
On vehicles with a panorama sliding sunroof:
X Press and hold the &button again until
the roller sunblinds of the panorama sliding
sunroof close.
X To interrupt convenience closing:
release the &button.
Using KEYLESS-GO The KEYLESS-GO key must be outside the
vehicle. All the doors must be closed. Side windows
97Opening and closing Z