MERCEDES-BENZ E-Class SEDAN 2015 W212 Repair Manual

How the air bag system works is deter-
mined by the severity of the accident detec- ted, especially the vehicle deceleration or
acceleration and the apparent type of acci-dent:
R frontal collision
R side impact
R rollover NECK-PRO head restraints/NECK-
PRO luxury head restraints
Important safety notes G
WARNING
The function of the head restraint may be
impaired if you:
R attach objects such as coat hangers to the
head restraints, for example
R use head restraint covers
If you do so, the head restraints cannot fulfill
their intended protective function in the event of an accident. In addition, objects attached
to the head restraints could endanger other
vehicle occupants. There is an increased risk
of injury.
Do not attach any objects to the head
restraints and do not use head restraint cov-
ers.
Method of operation NECK-PRO head restraints/NECK-PRO luxury
head restraints offer additional protection
against head and neck injuries. In the event of
a rear collision of a certain severity, the NECK-
PRO head restraints/NECK-PRO luxury head
restraints on the driver's and front-passenger
seats are moved forwards and upwards. This
provides better head support.
If the NECK-PRO head restraints/NECK-PRO
luxury head restraints have been triggered in an accident, reset the NECK-PRO head
restraints/NECK-PRO luxury head restraints
on the driver's seat and the front-passenger
seat (Y page 59). Otherwise, the additional protection will not be available in the event of
another rear-end collision. You can see that a NECK-PRO head restraint/NECK-PRO luxury
head restraint has been triggered if it is tiltedforward and can no longer be adjusted.
Mercedes-Benz recommends that you have
the functionality of the NECK-PRO head
restraints/NECK-PRO luxury head restraints
checked at a qualified specialist workshop
after a rear-end collision.
Resetting a triggered NECK-PRO head
restraint/NECK-PRO luxury head
restraint NECK-PRO head restraints
Example: Sedan
Do not insert your finger between the cushion
of the head restraint and the cover. Pay par-
ticular attention while resetting the NECK-
PRO head restraints.
X Tilt the top of the NECK-PRO head restraint
cushion forwards in the direction of
arrow 0043.
X Push the NECK-PRO head restraint cushion
down as far as it will go in the direction of
arrow 0044.
X With your hand flat, firmly push the NECK-
PRO head restraint cushion backwards in
the direction of arrow 0087until it engages.
X Repeat this procedure for the second
NECK-PRO head restraint.
i Resetting the NECK-PRO head restraints
requires a lot of strength. If you have diffi-
culty resetting the NECK-PRO head Occupant safety
59Safety Z

restraints, have this work carried out at a
qualified specialist workshop.
NECK-PRO luxury head restraints Example: Sedan
Do not insert your finger between the cushion
of the head restraint and the cover. Pay par-
ticular attention while resetting the NECK-
PRO luxury head restraints.
X Remove resetting tool 0043from the vehicle
document wallet.
X Slide resetting tool 0043into guide 0044
between the NECK-PRO luxury head
restraint and the rear cover of the head
restraint.
X Push resetting tool 0043downwards until you
hear the head restraint deployment mech-
anism engage.
X Pull out resetting tool 0043.
X With your hand flat, firmly push the NECK-
PRO luxury head restraint cushion back-
wards in the direction of arrow 0087until it
engages.
X Repeat this procedure for the second
NECK-PRO luxury head restraint.
X Put resetting tool 0043back into the vehicle
document wallet.
i If you have difficulty resetting the NECK-
PRO luxury head restraints, have this work carried out at a qualified specialist work-
shop. PRE-SAFE
®
(anticipatory occupant
protection system)
Introduction In certain hazardous situations, PRE-SAFE
®
takes pre-emptive measures to protect the
vehicle occupants.
Important safety notes !
Make sure that there are no objects in the
footwell or behind the seats. There is a dan- ger that the seats and/or objects could be
damaged when PRE-SAFE ®
is activated.
Although your vehicle is equipped with PRE-
SAFE ®
, the possibility of injury in the event of
an accident cannot be ruled out. Always
adapt your driving style to suit the prevailing
road and weather conditions and maintain a
safe distance from the vehicle in front. Drive
carefully.
Function PRE-SAFE
®
intervenes:
R in emergency braking situations, e.g. when
BAS is activated
R in critical driving situations, e.g. when phys-
ical limits are exceeded and the vehicle
understeers or oversteers severely
R on vehicles with the Driving Assistance
package: if BAS PLUS intervenes power-
fully or the radar sensor system detects an
imminent danger of collision in certain sit-
uations
PRE-SAFE ®
takes the following measures
depending on the hazardous situation detec-
ted:
R the front seat belts are pre-tensioned.
R the front-passenger seat is adjusted if it is
in an unfavorable position.
R if the vehicle skids, the sliding sunroof and
the side windows are closed so that only a small gap remains. The panorama roof with 60
Occupant safetySafety

power tilt/sliding panel is completely
closed.
R the air pressure in the side bolsters of the
seat backrests of the front active multicon-
tour seats is raised.
If the hazardous situation passes without
resulting in an accident, PRE-SAFE ®
slackens
the belt pre-tensioning. On vehicles with
active multicontour seats, the air pressure in
the side bolsters is reduced again. All settings
made by PRE-SAFE ®
can then be reversed.
If the seat belt pre-tensioning is not reduced:
X Move the seat backrest or seat back
slightly when the vehicle is stationary.
The seat belt pre-tensioning is reduced and
the locking mechanism is released.
The seat-belt adjustment is an integral part of
the PRE-SAFE ®
convenience function. Infor-
mation about the convenience function can
be found under "Belt adjustment"
(Y page 47). PRE-SAFE
®
PLUS (anticipatory occu-
pant protection system PLUS)
Introduction PRE-SAFE
®
PLUS is only available in vehicles
with the Driving Assistance package.
Using the radar sensor system, PRE-SAFE ®
PLUS is able to detect that a head-on or rear-
end collision is imminent. In certain hazard-
ous situations, PRE-SAFE ®
PLUS takes pre-
emptive measures to protect the vehicle
occupants.
Important safety notes The intervention of PRE-SAFE
®
PLUS cannot
prevent an imminent collision.
The driver is not warned about the interven-
tion of PRE-SAFE ®
PLUS.
PRE-SAFE ®
PLUS does not intervene if the
vehicle is backing up. PRE-SAFE
®
PLUS does not perform braking
actions while the vehicle is in motion or when Parking Guidance is active.
Function PRE-SAFE
®
PLUS intervenes in certain situa-
tions if the radar sensor system detects an
imminent head-on or rear-end collision.
PRE-SAFE ®
PLUS takes the following meas-
ures depending on the hazardous situation
detected:
R if the radar sensor system detects that a
head-on collision is imminent, the seat
belts are pre-tensioned.
R if the radar sensor system detects that a
rear-end collision is imminent:
- the brake pressure is increased if the
driver applies the brakes when the vehi-
cle is stationary.
- the seat belts are pre-tensioned.
The PRE-SAFE ®
PLUS braking application is
canceled:
R if the accelerator pedal is depressed when
a gear is engaged
R if the risk of a collision passes or is no lon-
ger detected
R if DISTRONIC PLUS indicates an intention
to pull away
If the hazardous situation passes without
resulting in an accident, the original settings
are restored. Automatic measures after an acci-
dent
Immediately after an accident, the following
measures are implemented, depending on
the type and severity of the impact:
R the hazard warning lamps are activated
R the emergency lighting is activated
R the vehicle doors are unlocked
R the front side windows are lowered Occupant safety
61Safety Z

R
vehicles with a memory function: the elec-
trically adjustable steering wheel is raised
R the engine is switched off and the fuel sup-
ply is cut off
R vehicles with mbrace: automatic emer-
gency call
R vehicles with the hybrid drive system: the
hybrid system and the high-voltage electri-
cal system are deactivated Children in the vehicle
Important safety notes
Accident statistics show that children
secured in the rear seats are safer than chil-
dren secured in the front-passenger seat. For this reason, Mercedes-Benz strongly advises
that you install a child restraint system on a
rear seat. Children are generally better pro-
tected there.
If a child younger than 12 years and under 5 ft
(1.50 m) in height is traveling in the vehicle:
R always secure the child in a child restraint
system suitable for Mercedes-Benz vehi-
cles. The child restraint system must be
appropriate to the age, weight and size of
the child
R be sure to observe the instructions and
safety notes in this section in addition to
the child restraint system manufacturer's
installation instructions
R be sure to observe the instructions and
safety notes on the "Occupant classifica-
tion system (OCS)" (Y page 52)
Do not install a rearward-facing child restraint
system on the center rear seat. G
WARNING
If you leave children unsupervised in the vehi- cle, they could set it in motion by, for example:
R release the parking brake.
R shift the automatic transmission out of the
parking position P.
R start the engine. In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never leave children unsupervised in the vehicle. G
WARNING
If persons, particularly children are subjected to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle. G
WARNING
If the child restraint system is subjected to
direct sunlight, parts may get very hot. Chil-
dren may burn themselves on these parts,
particularly on the metal parts of the child
restraint system. There is a risk of injury.
If you leave the vehicle, taking the child with
you, always ensure that the child restraint
system is not exposed to direct sunlight. Pro- tect it with a blanket, for example. If the childrestraint system has been exposed to direct
sunlight, let it cool down before securing the
child in it. Never leave children unattended in the vehicle.
Always ensure that all vehicle occupants have
their seat belts fastened correctly and are sit- ting properly. Particular attention must be
paid to children.
Observe the safety notes on the seat belt
(Y page 44) and the notes on correct use of
seat belts (Y page 45).
A booster seat may be necessary to achieve
proper seat belt positioning for children over
41 lbs (18 kg) or until they reach a height
where a lap/shoulder belt can be fastened
properly without a booster seat. 62
Children in the vehicleSafety

Special seat belt retractor
G
WARNING
If the seat belt is released while driving, the
child restraint system will no longer be
secured properly. The special seat belt retrac- tor is disabled and the inertia real draws in a
portion of the seat belt. The seat belt cannot
be immediately refastened. There is an
increased risk of injury, possibly even fatal.
Stop the vehicle immediately, paying atten-
tion to road and traffic conditions. Reactivate
the special seat belt retractor and secure the
child restraint system properly.
All seat belts except the driver's seat belt and the folding bench seat belts in the cargo com-
partment are equipped with a special seat
belt retractor. When activated, the special
seat belt retractor ensures that the seat belt
cannot slacken once the child seat is secured.
Installing a child restraint system:
X Make sure you observe the child restraint
system manufacturer's installation instruc- tions.
X Pull the seat belt smoothly from the belt
outlet.
X Engage seat belt tongue in belt buckle.
Activating the special seat belt retractor:
X Pull the seat belt out fully and let the inertia
reel retract it again.
While the seat belt is retracting, you should hear a ratcheting sound. The special seat
belt retractor is enabled.
X Push the child restraint system down so
that the seat belt is tight and does not
loosen. Removing a child restraint system/deactivat-
ing the special seat belt retractor:
X Make sure you observe the child restraint
system manufacturer's installation instruc- tions.
X Press the belt buckle release button, hold
the belt tongue and guide it back towards
the belt outlet.
The special seat belt retractor is deactiva-
ted. Child restraint system
The use of seat belts and child restraint sys-
tems is required by law in:
R all 50 states
R the U.S. territories
R the District of Columbia
R all Canadian provinces
Do not install a rearward-facing child restraint
system on the center rear seat.
You can obtain further information about the correct child restraint system from any
authorized Mercedes-Benz Center. G
WARNING
If the child restraint system is installed incor- rectly on a suitable seat, it cannot protect as
intended. The child cannot then be restrained in the event of an accident, heavy braking or
sudden changes of direction. There is an
increased risk of injury, possibly even fatal.
Make sure that you observe the child restraint
system manufacturer's installation instruc-
tions and the notes on use. Please ensure,
that the base of the child restraint system is
always resting completely on the seat cush-
ion. Never place objects, e.g. cushions, under or behind the child restraint system. Only use
child restraint systems with the original cover
designed for them. Only replace damaged
covers with genuine covers. Children in the vehicle
63Safety Z

G
WARNING
If the child restraint system is installed incor- rectly or is not secured, it can come loose in
the event of an accident, heavy braking or a
sudden change in direction. The child
restraint system could be thrown about, strik- ing vehicle occupants. There is an increased
risk of injury, possibly even fatal.
Always install child restraint systems prop-
erly, even if they are not being used. Make
sure that you observe the child restraint sys-
tem manufacturer's installation instructions.
You will find further information on stowing
objects, luggage or loads under "Loading
guidelines" (Y page 292). G
WARNING
Child restraint systems or their securing sys-
tems which have been damaged or subjected to a load in an accident can no longer protect
as intended. The child cannot then be
restrained in the event of an accident, heavy
braking or sudden changes of direction. There is an increased risk of injury, possibly even
fatal.
Replace child restraint systems which have
been damaged or subjected to a load in an
accident as soon as possible. Have the secur-
ing systems on the child restraint system
checked at a qualified specialist workshop,
before you install a child restraint system
again.
Securing systems for the child restraint sys-
tem are:
R the seat belt system
R the ISOFIX (LATCH-type) securing rings
R the Top Tether anchorages
If it is absolutely necessary to carry a child on
the front-passenger seat, be sure to observe
the information on the "Occupant Classifica-
tion System (OCS)" (Y page 52). There you
will also find information on deactivating the
front-passenger front air bag. All child restraint systems must meet the fol-
lowing standards:
R U.S. Federal Motor Vehicle Safety Stand-
ards 213 and 225
R Canadian Motor Vehicle Safety Standards
213 and 210.2
Confirmation that the child restraint system
corresponds to the standards can be found
on an instruction label on the child restraint
system. This confirmation can also be found
in the installation instructions that are inclu-
ded with the child restraint system.
Observe the warning labels in the vehicle inte-
rior and on the child restraint system. LATCH-type (ISOFIX) child seat secur-
ing system G
WARNING
LATCH-type (ISOFIX) child restraint systems
do not offer sufficient protective effect for
children whose weight is greater than 48 lbs
(22 kg) who are secured using the safety belt integrated in the child restraint system. In the
event of an accident, a child might not be
restrained correctly. This poses an increased
risk of injury or even fatal injury.
If the child weighs more than 48 lbs (22 kg),
only use LATCH-type (ISOFIX) child restraint
systems with which the child is also secured
with the vehicle seat belt. Also secure the
child restraint system with the Top Tether
belt, if available.
Always comply with the manufacturer's
installation and operating instructions for the child restraint system used.
Before every trip, make sure that the LATCH- type (ISOFIX) child restraint system is
engaged correctly in both LATCH-type (ISO-
FIX) securing rings
! When installing the child restraint system,
make sure that the seat belt for the middle seat does not get trapped. The seat belt
could otherwise be damaged. 64
Children in the vehicleSafety

When installing the LATCH-type (ISOFIX) child
restraint system, fold protective caps 0044of
LATCH-type (ISOFIX) securing rings 0043
inwards.
X Install the LATCH-type (ISOFIX) child
restraint system on both LATCH-type (ISO-
FIX) securing rings 0043.
ISOFIX is a standardized securing system for
specially designed child restraint systems on
the rear seats. LATCH-type (ISOFIX) securing
rings 0043for two LATCH-type (ISOFIX) child
restraint systems are installed on the left and
right rear seats.
Non-LATCH-type (ISOFIX) child seats may
also be used and can be installed using the
vehicle's seat belt system. Install child seats
according to the manufacturer's instructions. Top Tether
Introduction Top Tether provides an additional connection
between the child restraint system secured
with a LATCH-type (ISOFIX) child seat mount
and the vehicle. This helps reduce the risk of
injury even further. If the child restraint sys-
tem is equipped with a Top Tether belt, this
should always be used.
Important safety notes G
WARNING
If the rear seat backrests are not locked, they
could fold forwards in the event of an acci-
dent, heavy braking or sudden changes of direction. As a result, child restraint systems
cannot perform their intended protective
function. Rear seat backrests that are not
locked can also cause additional injuries, e.g.
in the event of an accident. This poses an
increased risk of injury or even fatal injury.
Always lock rear seat backrests after instal-
ling a Top Tether belt. Observe the lock veri-
fication indicator. Adjust the rear seat backr-
ests so that they are in an upright position.
If the rear seat backrest is not engaged and
locked, this will be shown in the multifunction
display in the instrument cluster. A warning
tone also sounds.
Top Tether anchorages Sedan
The Top Tether anchorage points are installed
in the rear compartment behind the head
restraints. X
Move head restraint 0043upwards.
X Fold up cover 0044of Top Tether anchorage
0083. Children in the vehicle
65Safety Z

X
Install the LATCH-type (ISOFIX) child
restraint system with Top Tether. Always
comply with the child restraint system
manufacturer's installation instructions
when doing so.
X Route Top Tether belt 0087under head
restraint 0043between the two head restraint
bars.
X Hook Top Tether hook 0085into Top Tether
anchorage 0083.
X Make sure that Top Tether belt 0087is not
twisted.
X Tension Top Tether belt 0087. Always comply
with the child restraint system manufactur- er's installation instructions when doing so.
X Fold down cover 0044of Top Tether anchor-
age 0083.
X Move head restraint 0043back down again
slightly if necessary (Y page 113). Make
sure that you do not interfere with the cor-
rect routing of Top Tether belt 0087.
Wagon
The Top Tether anchorages are located on the rear side of the rear seat backrests. X
Move head restraint 0043upwards.
X Remove combined cargo cover and net 0087
(Y page 300).
X Install the LATCH-type (ISOFIX) child
restraint system with Top Tether. Always
comply with the child restraint system
manufacturer's installation instructions
when doing so.
X Route Top Tether belt 0084under head
restraint 0043between the two head restraint
bars.
X Hook Top Tether hook 0083into Top Tether
anchorage 0085on the back of rear seat
backrest 0044.
X Make sure that Top Tether belt 0084is not
twisted.
X Tension Top Tether belt 0084. Always comply
with the child restraint system manufactur- er's installation instructions when doing so.
X Move head restraint 0043back down again
slightly if necessary (Y page 113). Make
sure that you do not interfere with the cor- rect routing of Top Tether belt 0084.
X Install combined cargo cover and net 0087
(Y page 300). Child restraint system on the front-
passenger seat
General notes Accident statistics show that children
secured in the rear seats are safer than chil-
dren secured in the front-passenger seat. For
this reason, Mercedes-Benz strongly advises
that you install the child restraint system on a
rear seat.
If it is absolutely necessary to install a child
restraint system on the front-passenger seat,
be sure to observe the instructions and safety
notes on the "Occupant Classification System (OCS)" (Y page 52). 66
Children in the vehicleSafety

You can thus avoid the risks that could arise
as a result of:
R an incorrectly categorized person in the
front-passenger seat
R the unintentional deactivation of the front-
passenger front air bag
R the unsuitable positioning of the child
restraint system, e.g. too close to the dash-
board
Rearward-facing child restraint system If it is absolutely necessary to install a rear-
ward-facing child restraint system on the
front-passenger seat, always make sure that
the front-passenger front air bag is deactiva-
ted. Only if the PASSENGER AIR BAG OFF
indicator lamp is permanently lit (Y page 43)
is the front-passenger front air bag deactiva-
ted.
Always observe the child restraint system
manufacturer's installation and operating
instructions.
Forward-facing child restraint system If it is absolutely necessary to install a
forward-facing child restraint system on the
front-passenger seat, always move the front-
passenger seat as far back as possible. The
entire base of the child restraint system must always rest on the seat cushion of the front-
passenger seat. The backrest of the child
restraint system must lie as flat as possible
against the backrest of the front-passenger
seat. The child restraint system must not
touch the roof or be subjected to a load by the
head restraint. Adjust the angle of the seat
backrest and the head restraint position
accordingly. Always make sure that the shoul-
der belt strap is correctly routed from the
vehicle belt outlet to the shoulder belt guide
on the child restraint system. The shoulder
belt strap must be routed forwards and down- wards from the vehicle belt outlet. If neces-
sary, adjust the vehicle belt outlet and the
front-passenger seat accordingly. Always observe the child restraint system
manufacturer's installation and operating
instructions. Child-proof locks
Important safety notes G
WARNING
If children are traveling in the vehicle, they
could:
R open doors, thus endangering other people
or road users
R exit the vehicle and be caught by oncoming
traffic
R operate vehicle equipment and become
trapped
There is a risk of an accident and injury.
Always activate the child-proof locks and
override feature if children are traveling in the vehicle. When leaving the vehicle, always take
the key with you and lock the vehicle. Never
leave children unattended in the vehicle.
Override feature for: R the rear doors (Y page 68)
R the rear side windows (Y page 68) G
WARNING
If you leave children unsupervised in the vehi- cle, they could set it in motion by, for example:
R release the parking brake.
R shift the automatic transmission out of the
parking position P.
R start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle. Children in the vehicle
67Safety Z

G
WARNING
If persons, particularly children are subjected to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle. G
WARNING
If the child restraint system is subjected to
direct sunlight, parts may get very hot. Chil-
dren may burn themselves on these parts,
particularly on the metal parts of the child
restraint system. There is a risk of injury.
If you leave the vehicle, taking the child with
you, always ensure that the child restraint
system is not exposed to direct sunlight. Pro- tect it with a blanket, for example. If the childrestraint system has been exposed to direct
sunlight, let it cool down before securing the
child in it. Never leave children unattended in the vehicle.
Child-proof locks for the rear doors Child-proof lock, rear door (example: Sedan)
You secure each door individually with the
child-proof locks on the rear doors. A door
secured with a child-proof lock cannot be
opened from inside the vehicle. When the
vehicle is unlocked, the door can be opened
from the outside. X
To activate: press the child-proof lock
lever up in the direction of arrow 0043.
X Make sure that the child-proof locks are
working properly.
X To deactivate: press the child-proof lock
lever down in the direction of arrow 0044.
Override feature for the rear side win-
dows X
To activate/deactivate: press button0044.
If indicator lamp 0043is lit, operation of the
rear side windows is disabled. Operation is
only possible using the switches in the driv- er's door. If indicator lamp 0043is off, oper-
ation is possible using the switches in the
rear compartment. Pets in the vehicle
G
WARNING
If you leave animals unattended or unsecured in the vehicle, they could press buttons or
switches, for example.
As a result, they could:
R activate vehicle equipment and become
trapped, for example
R activate or deactivate systems, thereby
endangering other road users
Unsecured animals could also be flung around
the vehicle in the event of an accident or sud- den steering or braking, thereby injuring vehi-
cle occupants. There is a risk of an accident
and injury. 68
Pets in the vehicleSafety