MERCEDES-BENZ E320 2003 W211 Owner's Manual

241 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. key inside vehicle), and the
reserve key is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing buttonì on the multifunc-
tion steering wheel.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND* sys-
tem audio is muted and the selected
mode (radio, tape or CD) pauses. The
optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked. Dis-
connect the coiled cord and place the
call. The COMAND* navigation system
(if engaged) will continue to run. The
display in the instrument cluster is
available for use, and spoken com-
mands are only available by pressing
the RPT button on the COMAND* unit.
A pop-up window will appear in the CO-
MAND* display to indicate that a
Tele Aid call is in progress.

242 Controls in detailUseful featuresThe Response Center will then unlock your
vehicle with the remote door unlocking
feature.Stolen vehicle tracking services
In the event your vehicle was stolen:

Report the incident to the police.
The police will issue a numbered inci-
dent report.

Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is lo-
cated, the Response Center will con-
tact the local law enforcement and you.
The vehicle’s location will only be pro-
vided to law enforcement.Info Services* (except Canada)
Info Services categories include news,
sports, stocks, weather and calendar re-
minders. Choices can be selected via
www.mbusa.com or by calling
1-800-For-MERCedes (1-800-367-6372).
To request Info Services:

Press the SVC button on the
COMAND* system.

Select
SEND NEW REQUEST FOR INFO
SERVICE.
NEW INFO SERVICE REQUEST TRANSMIT-
TED
will appear in the COMAND* dis-
play and call status messages will
appear in the multifunction display.
Once information is available, the mes-
sage NEW INFO RECEIVED! READ LATER
WHEN STOPPED?
will appear.

Select
YES
.

With the vehicle stopped in a safe loca-
tion, press SVC.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the mes-
sage
EMERGENCY CALL –
CALL CONNECTED
will appear in the mul-
tifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Re-
sponse Center specialist will attempt
to establish voice contact with the ve-
hicle occupants.
If the trunk recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk re-
cessed handle again.

243 Controls in detail
Useful features

Select
View Info Service Of
mm.dd.yyyy hh:mm
.
Messages will be retained for
30 minutes once the ignition is
switched off.
Garage door opener
The built-in remote control is capable of
operating up to three separately controlled
objects.
1Signal transmitter button
2Signal transmitter button
3Signal transmitter button
4Indicator lamp
Warning!
G
A driver’s attention to the road must always
be his/her primary focus when driving.
For your safety and the safety of others, we
recommend that you pull over to a safe loca-
tion and stop the vehicle before requesting
or receiving any info services.
Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle is
covering a distance of approximately
44 feet (approximately 13.5 m) every sec-
ond.
!The Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.Warning!
G
If the indicator lamp in the SOS button does
not illuminate during the system self-check
or remains illuminated afterwards, or if the
message
TELE AID – VISIT WORKSHOP!

appears in the multifunction display, the
system may not operate properly. Have the
system checked at the nearest authorized
Mercedes-Benz Center as soon as possible.

244 Controls in detailUseful features
Programming or reprogramming the in-
tegrated remote control
Turn key in the starter switch to
position1 or2.

Hold the end of the hand-held transmit-
ter of the device you wish to train
approximately 2 to 5 inches (5 cm to
12 cm) away from the surface of the in-
tegrated remote control located on the
inside rear view mirror, keeping the in-
dicator lamp in view.

Using both hands, simultaneously push
the hand-held transmitter button and
the desired integrated remote control
button. Do not release the buttons until
completing the next step.

The indicator lamp on the integrated
remote control will flash, first slowly
and then rapidly. The rapid flashing
lamp indicates successful program-
ming of the new frequency signal.

When the indicator lamp flashes rapid-
ly, release both buttons.
Warning!
G
When programming a garage door opener,
the door moves up or down.
When programming or operating the remote
control make sure there is no possibility of
anyone being harmed by the moving door.iCertain types of garage door openers
are incompatible with the integrated
opener. If you should experience diffi-
culties with programming the transmit-
ter, contact your authorized
Mercedes-Benz Center, or call
Mercedes-Benz Customer Assistance
Center (in the USA only) at
1-800-FOR-MERCedes, or Customer
Service (in Canada) at
1-800-387-0100.
iFor operation in the USA only:
This device complies with Part 15 of
the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful
interference, and
(2) this device must accept any inter-
ference received, including interfer-
ence that may cause undesired
operation.
Any unauthorized modification to this
device could void the user’s authority
to operate the equipment.

245 Controls in detail
Useful features

To program the remaining two buttons,
repeat the above steps.
Rolling code programming
To train a garage door opener (or other roll-
ing code devices) with the rolling code fea-
ture, follow these instructions after
completing the "Programming" portion of
this text. (A second person may make the
following training procedures quicker and
easier.)

Locate training button on the garage
door opener motor head unit. Exact location and color of the button
m a y v a r y b y g a r a g e d o o r op e n e r b r a n d .
If there is difficulty locating the trans-
mitting button, refer to garage door
opener operator’s manual.

Press "training" button on the garage
door opener motor head unit.
The "training light" is activated.
You have 30 seconds time to initiate the
following step.

Firmly press and release the pro-
grammed integrated remote control
transmit button.

Press and release same button a sec-
ond time to complete the training pro-
cess.
Some garage door openers may require
you to do this procedure a third time to
complete the training.

Confirm the garage door operation by
pressing the programmed button on
the integrated remote control transmit-
ter. Canadian programming
During programming, your hand-held
transmitter may automatically stop trans-
mitting.

Continue to press and hold the inte-
grated remote control transmitter but-
ton (refer to steps two through four in
the "Programming" portion) while you
press and re-press ("cycle") your
hand-held transmitter every two sec-
onds until the frequency signal has
been learned.
Upon successful training, the indicator
lamp will flash slowly and then rapidly
after several seconds.
iIf, after several attempts, you do not
successfully program the integrated re-
mote control device to learn the signal
of the hand-held transmitter, the ga-
rage door opener could be equipped
with the "rolling code feature".

246 Controls in detailUseful featuresOperating the remote control
Turn key in starter switch to position1
or2.

Select and press the appropriate but-
ton to activate the remote controlled
device.
The integrated remote control trans-
mitter continues to send the signal as
long as the button is pressed – up to
20 seconds.Erasing the remote control memory

Turn key in starter switch to position1
or2.

Simultaneously hold down the left and
right side buttons for approximately
20 seconds, or until the indicator lamp
blinks rapidly.
The codes of all three channels are
erased.iIf you sell your vehicle, erase the codes
of all three channels.

247 Operation
The first 1000 miles (1500 km)
Driving instructions
At the gas station
Engine compartment
Tires and wheels
Winter driving
Maintenance
Vehicle care

248 OperationThe first 1000 miles (1500 km)In the "Operation" section you will find de-
tailed information on operating, maintain-
ing and caring for your vehicle.
The first 1000 miles (1500 km)The more cautiously you treat your vehicle
during the break-in period, the more satis-
fied you will be with its performance later
on.

Drive your vehicle during the first
1000 miles (1500 km) at varying but
moderate vehicle and engine speeds.


During this period, avoid heavy loads
(full throttle driving) and excessive en-
gine speeds (no more than
2⁄3 of maxi-
mum rpm in each gear).


Avoid accelerating by kick-down.


Do not brake the vehicle by shifting to
a lower gear using the selector lever.


Select positions3, 2 or1 only when
driving at moderate speeds (for hill
driving).
After 1000 miles (1500 km) you may grad-
ually increase vehicle and engine speeds
to the permissible maximum.

249 Operation
Driving instructions
Driving instructions
Drive sensibly – save fuel
Fuel consumption, to a great extent, de-
pends on driving habits and operating con-
ditions.
To save fuel you should:

Keep tires at the recommended infla-
tion pressures.


Remove unnecessary loads.


Remove roof rack when not in use.


Allow engine to warm up under low
load use.


Avoid frequent acceleration and decel-
eration.


Have all maintenance work performed
at regular intervals by an authorized
Mercedes-Benz Center.
Fuel consumption is also increased by driv-
ing in cold weather, in stop-and-go traffic,
on short trips and in hilly country.
Drinking and driving
Pedals
Warning!
G
Drinking or taking drugs and driving can be
a very dangerous combination. Even a small
amount of alcohol or drugs can affect your
reflexes, perceptions and judgement.
The possibility of a serious or even fatal ac-
cident is sharply increased when you drink
or take drugs and drive.
Please don’t drink or take drugs and drive or
allow anyone to drive after drinking or taking
drugs.
Warning!
G
Keep driver’s foot area clear at all times. Ob-
jects stored in this area may impair pedal
movement.

250 OperationDriving instructionsPower assistance
Brakes
Warning!
G
The brake system requires electrical energy
for operation.
A malfunction in the vehicle’s power supply
or electrical system may impair brake sys-
tem operation and switch it into its
limp-home (emergency operation) mode. In
such a case, the red brake warning lamp
(page 291) and warning messages in the
instrument cluster (
page 303) light up
while driving. To brake, the driver must then
apply significantly greater brake pedal pres-
sure and depress the pedal much further to
obtain the expected braking effect. If neces-
sary, apply full pressure to the brake pedal.
Brakes are only applied to the front wheels.
Stopping distance is increased! If there is a
malfunction in the SBC brake system, we
recommend that the vehicle be transported
with all wheels off the ground using flatbed
or appropriate wheel lift/dolly equipment. A
tow bar must be used if circumstances do
not permit the use of the recommended
towing methods and the vehicle requires
towing with all four wheels on the ground.
Towing the vehicle with all four wheels on
the ground is only permissible for distances
up to 30 miles (50 km) and at a speed not to
exceed 30 mph (50 km/h). For more infor-
mation, refer to "Towing the vehicle"
(page 348). For more information see
SBC brake system (
page 77).
With the engine not running, there is no
power assistance for the steering system. In
this case, it is important to keep in mind that
a considerably higher degree of effort is nec-
essary to steer the vehicle.
Warning!
G
After driving in heavy rain for some time
without applying the brakes or through wa-
ter deep enough to wet brake components,
the first braking action may be somewhat
reduced and increased pedal pressure may
be necessary to obtain expected braking ef-
fect. Be sure to maintain a safe distance
from vehicles in front.
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.