MERCEDES-BENZ GLA SUV 2018 Owner's Manual
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attempts to get more information on the
emergency.
RIf there is no response from the vehicle occu-pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-
cator lamp in the SOS button flashes continu-
ously.
The Call Failed
message appears in the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
XTo initiate an emergency call manually:
press cover :briefly to open.
XPress SOS button ;briefly.
The indicator lamp in SOS button ;flashes
until the emergency call is concluded.
XWait for a voice connection to the Mercedes-
Benz Customer Assistance Center.
XAfter the emergency call, close cover :.
iIf the mobile phone network is unavailable,
mbrace will not be able to make the emer-
gency call. If you leave the vehicle immedi-
ately after pressing the SOS button, you will
not know whether mbrace placed the emer-
gency call. In this case, always summon assis-
tance by other means.
Roadside assistance button
XPress roadside assistance call button :.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in roadside assistance but- ton :flashes while the call is active. The
Connecting Call
message appears in the
multifunction display. The audio output is
muted.
If a connection can be made, the Call Con‐
nectedmessage appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
iThe display of the multimedia system indi-
cates that a call is active. During the call, you
can change to the navigation menu by press-
ing the NAVI button on the multimedia sys-
tem, for example.
Voice output is not available.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(
Ypage 263).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair
work and/or towing.
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Further details are available in your mbrace
manual.
iThe system has not been able to initiate a
roadside assistance call, if:
Rthe indicator lamp for roadside assistance
call button :is flashing continuously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed
message appears in the
multifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding multimedia system
button for ending a phone call.
MB Info call button
XPress MB Info call button :.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in MB Info call button :
flashes while the connection is being made.
The Connecting call
message appears in
the multifunction display. The audio system is muted.
If a connection can be made, the Call con‐
nectedmessage appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
iThe display of the multimedia system indi-
cates that a call is active. During the call, you
can change to the navigation menu by press-
ing the NAVI button on the multimedia sys-
tem, for example.
Voice output is not available.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest Mercedes-Benz Ser-
vice Center and about other products and serv-
ices from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
iThe system has not been able to initiate an
MB Info call, if:
Rthe indicator lamp in MB Info call button :
is flashing continuously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call failed
message appears in the
multifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding multimedia system
button for ending a phone call.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency call
can still be initiated. In this case, an emergency
call will take priority and override all other active
calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the
Mercedes-Benz Customer Assistance Center.
All other calls can be ended by pressing:
Rthe ~ button on the multifunction steering
wheel
Rthe corresponding multimedia system button
for ending a phone call
260Features
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iWhen a call is initiated, the audio system is
muted. The mobile phone is no longer con-
nected to the multimedia system. However, if
you want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location.
Downloading destinations in COMAND
Downloading destinations
Downloading destinations gives you access to a
database with over 15 million points of interest
(POIs). These can be downloaded on the navi-
gation system in your vehicle. If you know the
destination, the address can be downloaded.
Alternatively, you can obtain the location of
Points of Interest (POIs)/important destinations
in the vicinity.
Furthermore, you can download routes with up
to 20 way points.
You are prompted to confirm route guidance to
the address entered.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
iIf you select No, the address can be saved in
the address book.
iThe Destination Download function is avail-
able if the relevant mobile phone network is
available and data transfer is possible.
iThe Destination Download function can only
be used if the vehicle is equipped with a nav-
igation system.
Route Assistance
This service is part of the mbrace PLUS Package
and cannot be purchased separately.
iYou can also use the Route Assistance func-
tion if your vehicle is not equipped with a nav-
igation system.
Within the framework of this service, you receive
a professional and reliable form of navigation
support without having to leave your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's cur-
rent position and the desired destination. You
will then be guided live through the current route
section.
Search and Send
General notes
iTo use "Search & Send", your vehicle must
be equipped with mbrace and a navigation
system. Additionally, an mbrace service sub-
scription must be completed.
"Search & Send" is a destination entry service. A
destination address found on Google Maps™
can be transferred via mbrace directly to your
vehicle's navigation system.
Specifying and sending the destination
address
XGo to the website http://
www.maps.google.com and enter a destina-
tion address into the entry field.
XTo send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
iExample:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address will
be sent to your vehicle.
XWhen the "Send" dialog window appears:
Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field.
XClick "Send".
iInformation on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up destination addresses
XSwitch on the ignition.
The destination address is loaded into the
vehicle's navigation system.
A display message appears, asking whether
navigation should be started.
XSelect Yesby turning cVdor sliding XVYthe
controller and confirm with W.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
iIf you select No, the address can be saved in
the address book.
iIf you have sent more than one destination
address, each individual destination must be
confirmed separately.
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iDestination addresses are loaded in the
same order as the order in which they were
sent.
If you own multiple Mercedes-Benz vehicles
with mbrace and activated mbrace accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will be
sent to all the vehicles.
Vehicle remote opening
You can use the vehicle remote opening if you
have unintentionally locked your vehicle and a
replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlocking
may be delayed by 15 to 60 minute s.After
30 days, the vehicle can no longer be opened
remotely.
XContact the following service hotlines:
RUSA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
You will be asked for your password.
XReturn to your vehicle at the time agreed upon
with the Mercedes-Benz Customer Assis-
tance Center.
USA only: alternatively, the vehicle can be
opened via:
Rthe Internet, under the "Owners Online" sec-
tion
Rtelephone applications (e.g. for iPhone®,
Android™)
To do this, you will need your identification num-
ber and password.
iVehicle remote opening is only possible if
the corresponding mobile phone network is
accessible.
Vehicle remote closing
The valet locking feature can be used when you
have forgotten to lock the vehicle and you are no
longer nearby.
The vehicle can then be locked by the Mercedes-
Benz Customer Assistance Center. The vehicle can be immediately remotely locked
within four days of the ignition being turned off.
After this time, remote closing may be delayed
by 15 to 60 minutes. After 30 days the vehicle
can no longer be valet locked remotely.
XContact the following service hotlines:
RUSA:
Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and you
switch on the ignition, the Doors Locked
Remotelyolmessage appears in the multifunc-
tion display.
USA only: alternatively, the vehicle can be
locked via:
Rthe Internet, under the "Owners Online" sec-
tion
Rtelephone applications (e.g. for iPhone®,
Android™)
To do this, you will need your identification num-
ber and password.
iThe vehicle remote closing feature is avail-
able when the relevant mobile phone network is available and data connection is possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.
The police will issue a numbered incident
report.
XThis number will be forwarded to the
Mercedes-Benz Customer Assistance Center
together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Center
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency isinformed of the location of the vehicle.
iIf the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistance Center is automatically
notified.
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Vehicle remote malfunction diagnosis
With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center. The customer ser-
vice representative can use the received data to
decide what kind of assistance is required. You
are then, for example, guided to the nearest
Mercedes-Benz Service Center or a recovery
vehicle is called.
If vehicle data needs to be transferred during an
MB Info call or a Roadside Assistance call, this is
initiated by the Customer Assistance Center.
You will see the Roadside Assistance Con‐
nectedmessage in the multimedia system dis-
play. If the vehicle remote malfunction diagnosis
can be started, the Request for vehicle
diagnosis received. Start vehiclediagnosis?message appears in the display.
XConfirm the message with Yes.
XWhen theVehicle diagnosis: Pleasestart ignitionmessage appears, turn the
SmartKey to position 2in the ignition lock
(
Ypage 124).
XWhen the Please follow the instruc‐tions received by phone and moveyour vehicle to a safe positionmes-
sage appears, follow the customer service
representative's instructions.
The message in the display disappears.
If you select Cancel
the remote malfunction
diagnosis is canceled completely.
The vehicle operating state check begins. You
will see the Vehicle
diagnosisactivatedmessage.
When the diagnosis is completed, the Trans‐
fer vehicle diagnostics data (Voiceconnection may be interrupted duringdatatransfer)message appears. The vehicle
data can now be sent to the Customer Assis-
tance center.
XPress OKto confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
You will see the Vehicle diagnosis:
Transferring data...message.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice connec- tion is re-established after the transfer is com-
plete. If necessary, you will be contacted at a
later time by another means, e.g. by e-mail or
phone.
Another function of the Vehicle Health Check is
the transfer of service data to the Customer
Assistance Center. If a service is due, the mul-
timedia system display shows a message to this
effect together with information about any spe-
cial offers at your workshop.
USA only: this information can also be called up under "Owners Online" at http://
www.mbusa.com.
Information on Roadside Assistance
(
Ypage 26).
Downloading routes
Downloading routes allows you to transfer and
save predefined routes in the navigation sys-
tem. To do this, an SD memory card must be
inserted into the multimedia system. If no SD
memory card is inserted, you must insert the
card into the card slot on the multimedia system
before saving the route.
A route can be prepared and sent either by a
customer service representative or via the
mbrace portal on the Internet.
Each route can include up to 20 way points.
Once a route has been received by the naviga-
tion system, you will see the <route name>
hasbeensavedtomemorycard.Doyouwanttostartrouteguidance?message in
the multimedia system display. The route is
saved to the SD memory card.
XTo start route guidance: selectYes.
An overview of the route is shown in the dis-
play.
iIf you select No, the saved route can be
called up later via the navigation menu.
XSelect Start.
Route guidance starts.
iDownloaded and saved routes can be called
up again in the multimedia system.
You can find information about this in the
separate operating instructions.
Speed alert
You can define the upper speed limit, which
must not be exceeded by the vehicle.
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If this selected speed is exceeded by the vehicle,
a message will be sent to the Customer Assis-
tance Center. The Customer Assistance Center
then forwards this information to you.
You can select the way in which you receive this
information beforehand. Possible options
include text message, e-mail or an automated
call.
The data you receive contains the following
information:
Rthe location where the speed limit was excee-
ded
Rthe time at which the speed limit was excee-
ded
Rthe selected speed limit which was exceeded
Geo fencing
Geo fencing allows you to select areas which the
vehicle should not enter or leave. You will be
informed if the vehicle crosses the boundaries
of the selected areas. You can select the way in
which you receive this information beforehand.
Possible options include text message, e-mail or
an automated call.
The area can be determined as either a circle ora polygon with a maximum of ten corners. You
can specify up to ten areas simultaneously. Dif-
ferent settings are possible for each area.
USA only: these settings can be called up under
"Owners Online" at http://www.mbusa.com.
Alternatively, you can trigger an MB Info call and
inform the customer service representative that
you wish to activate geo fencing.
Currently inactive areas can be activated by text
message.
Triggering the vehicle alarm
With this function, you can trigger the vehicle's
panic alarm via text message. An alarm sounds
and the exterior lighting flashes. Depending on
the setting, the panic alarm lasts five or ten sec- onds. Afterwards, the alarm switches off.
Garage door opener
General notes
The HomeLink®garage door opener integrated
in the rear-view mirror allows you to operate up
to three different door and gate systems. Use the integrated garage door opener only on
garage doors that:
Rhave safety stop and reverse features and
Rmeet current U.S. federal safety standards
Once programed, the integrated garage door
opener in the rear-view mirror will assume the
function of the garage door system's remote
control. Please also read the operating instruc-
tions for the garage door system.
When programming a garage door opener, park
the vehicle outside the garage. Do not leave the
engine running while programming.
Certain garage door drives are incompatible
with the integrated garage door opener. If you
have difficulty programing the integrated garage
door opener, contact a Mercedes-Benz Service
Center.
Alternatively, you can call the following tele-
phone assistance services:
RUSA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
RCanada: Customer Service at
1-800-387-0100
RHomeLink®hotline 1-800-355-3515 (free of
charge)
More information on HomeLink
®and/or com-
patible products is also available online at
http://www.homelink.com.
Notes on the declaration of conformity
(
Ypage 27).
USA: FCC ID: CB2HMIHL4
Canada: IC: 279B-HMIHL4
Important safety notes
GWARNING
When you operate or program the garage door
with the integrated garage door opener, per-
sons in the range of movement of the garage
door can become trapped or struck by the
garage door. There is a risk of injury.
When using the integrated garage door
opener, always make sure that nobody is
within the range of movement of the garage
door.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
264Features
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these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
Programming
Programming the buttons
Pay attention to the "Important safety notes"
(Ypage 264).
Garage door remote controlAis not included
with the integrated garage door opener.
XTurn the SmartKey to position 2in the ignition
lock (Ypage 124).
XSelect one of buttons ;to? to control the
garage door drive.
XTo start program mode: press and hold one
of buttons ;to? on the integrated garage
door opener.
The garage door opener is now in program
mode. After a short time, indicator lamp :
lights up yellow.
Indicator lamp :lights up yellow as soon as
button ;,=or? is stored for the first time.
If the selected button has already been pro-
gramed, indicator lamp :will only light up
yellow after ten seconds have elapsed.
XRelease button ;,=or?. Indicator
lamp :flashes yellow.
XTo program the remote control: point
garage door remote control Atowards but-
tons ;to? on the rear-view mirror at a dis-
tance of 2 to 8 in (5 to 20 cm).
XPress and hold button Bon remote control
A until indicator lamp :lights up green.
When indicator lamp :lights up green: pro-
gramming is finished. When indicator lamp
:flashes green: pro-
gramming was successful. The next step is to
synchronize the rolling code (
Ypage 265).
XRelease button Bon remote control Afor
the garage door drive system.
If indicator lamp :lights up red: repeat the
programing procedure for the corresponding
button on the rear-view mirror. When doing
so, vary the distance between remote control
A and the rear-view mirror.
The required distance between remote con-
trol Aand the integrated garage door opener
depends on the garage door drive system.
Several attempts might be necessary. You
should test every position for at least
25 seconds before trying another position.
Synchronizing the rolling code
Pay attention to the "Important safety notes"
(Ypage 264).
If the garage door system uses a rolling code,
you will also have to synchronize the garage
door system with the integrated garage door
opener in the rear-view mirror. To do this you will
need to use the programming button on the door
drive control panel. The programming button
may be located in different places depending on
the manufacturer. It is usually located on the
door drive unit on the garage ceiling.
Familiarize yourself with the garage door drive
operating instructions, e.g. under "Program-
ming additional remote controls", before carry-
ing out the following steps.
Your vehicle must be within reach of the garage
door or gate opener drive. Make sure that nei-
ther your vehicle nor any persons/objects are
present within the sweep of the door or gate.
XTurn the SmartKey to position 2in the ignition
lock (Ypage 124).
XGet out of the vehicle.
XPress the programming button on the door
drive unit.
Usually, you now have 30 seconds to initiate
the next step.
XGet into the vehicle.
XPress previously programed button ;,=
or ? on the integrated garage door opener
repeatedly and in quick succession until the
door closes.
The rolling code synchronization is then com- plete.
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Notes on programming the remote con-
trol
Canadian radio frequency laws require a "break"
(or interruption) of the transmission signals
after broadcasting for a few seconds. Therefore,
these signals may not last long enough for the
integrated garage door opener. The signal is not
detected during programming. Comparable withCanadian law, some U.S. garage door openers
also feature a "break".
Proceed as follows:
Rif you live in Canada
Rif you have difficulties programming the
garage door opener (regardless of where youlive) as you follow the programming steps.
XPress and hold one of buttons ;to? on the
integrated garage door opener.
After a short time, indicator lamp :lights up
yellow.
XRelease the button.
Indicator lamp :flashes yellow.
XPress button Bof garage door remote con-
trol Afor two seconds, then release it for two
seconds.
XPress button Bagain for two seconds.
XRepeat this sequence on button Bof remote
control Auntil indicator lamp :lights up
green.
When indicator lamp :lights up green: pro-
gramming is finished.
When indicator lamp :flashes green: pro-
gramming was successful. The ne
xt step is to
synchronize the rolling code.
XRelease button Bof remote control Aof the
garage door drive.
If indicator lamp :lights up red: repeat the
programming process for the corresponding
button on the rear-view mirror. When doing
so, vary the distance between remote control
A and the rear-view mirror.
The required distance between remote con-
trol Aand the integrated garage door opener
depends on the garage door drive system.
Several attempts might be necessary. You
should test every position for at least
25 seconds before trying another position.
Problems when programming
If you are experiencing problems programming
the integrated garage door opener on the rear-
view mirror, take note of the following instruc-
tions:
RCheck the transmitter frequency used by
garage door drive remote control Aand
whether it is supported. The transmitter fre-
quency can usually be found on the back of
remote control Afor the garage door drive.
The integrated garage door opener is com-
patible with devices that have units which
operate in the frequency range of 280 to
433 MHz.
RReplace the batteries in garage door remote
control A. This increases the likelihood that
garage door remote control Awill transmit a
strong and precise signal to the integrated
garage door opener.
RWhen programming, hold remote control A
at varying distances and angles from but-
tons ;to? which you are programming. Try
various angles at a distance between 2and
8 inches (5to 20 cm) or at the sa
me angle but
at varying distances.
RIf another remote control Ais available for
the same garage door drive, repeat the same
programming steps with this remote control
A. Before performing these steps, make sure
that new batteries have been installed in
garage door drive remote control A.
RNote that some remote controls only transmit
for a limited amount of time (the indicator
lamp on the remote control goes out). Press
button Bon remote control Aagain before
transmission ends.
RAlign the antenna cable of the garage door
opener unit. This can improve signal recep-
tion/transmission.
Opening/closing the garage door
After it has been programmed, the integrated
garage door opener performs the function of the
garage door system remote control. Please also
read the operating instructions for the garage
door system.
XTurn the SmartKey to position 2in the ignition
lock (Ypage 124).
XPress button ;,=or? which you have
programmed to operate the garage door.
Garage door system with a fixed code: indi-
cator lamp :lights up green.
266Features
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Garage door system with a rolling code: indi-
cator lamp:flashes green.
The transmitter will transmit a signal as long
as the button is pressed. The transmission is
halted after a maximum of ten seconds and
indicator lamp :lights up yellow.
XPress button ;,=or? again if necessary.
Clearing the memory
Make sure that you clear the memory of the
integrated garage door opener before selling the
vehicle.
XTurn the SmartKey to position 2in the ignition
lock (Ypage 124).
XPress and hold buttons ;and ?.
The indicator lamp initially lights up yellow
and then green.
XRelease buttons ;and ?.
The memory of the integrated garage door
opener in the rear-view mirror is cleared.
Compass
Calling up the compass
:Rear-view mirror
;Compass display
=Opening
The compass displays in which compass direc-
tion the vehicle is currently traveling: N
,NE,E,
SE, S,SW,Wor NW.
To receive a correct compass display reading,
the magnetic field zone must be set and the
compass calibrated.
Setting the compass
XSet your location using the magnetic field
zone maps (Ypage 268).
XPush a round pen into opening =for approx-
imately three seconds.
The magnetic field zone currently selected
appears in compass display ;.
XTo select the magnetic field zone: push a
round pen into opening =until the desired
magnetic field zone is selected.
If, after a few seconds, the display in compass
display ;changes direction, the magnetic
field zone has been selected.
Calibrating the compass
Notes
In order to calibrate the compass correctly, do
the following:
Rcalibrate the compass in the open and not in
the vicinity of steel structures or high-voltage
transmission lines.
Rswitch off electrical consumers such as the
climate control, windshield wipers or rear win-
dow defroster.
Rclose all doors and the tailgate.
Calibrating
XMake sure that there is sufficient space for
you to drive in a circle without impeding traf-
fic.
XSwitch on the ignition.
XPush a round pin into opening =for approx-
imately six seconds, until symbol Cis shown in
compass display ;.
XDrive your vehicle in a full circle at approx-
imately 3 mph(5 km/h)to 6 mph (10 km/h).
When the calibration has been successfully
completed, the current direction is shown in
compass display ;.
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Magnetic field zone maps
North America
South America
Floormats
GWARNING
Objects in the driver's footwell can restrict the pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
XSlide the seat back.
XTo install: place the floormat in the footwell.
XPress safety catch knobs :onto retain-
ers ;.
XTo remove: pull the floormat off retainers ;.
XRemove the floormat.
268Features
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