Service MERCEDES-BENZ GLC SUV 2017 X253 Owner's Manual

Index....................................................... 4
Digital Operator's Manual..................26
Introduction .......................................... .26
Operation ............................................... 26
Introduction ......................................... 27
Protecting the environment ...................2 7
Genuine Mercedes-Benz parts .............. .27
Operator's Manual ................................. 28
Service and vehicle operation ................2 8
Operating safety .................................... 30
QR codes for the rescue card ................3 2
Data stored in the vehicle ...................... 32
Information on copyright ....................... 34
At a glance ........................................... 35
Cockpit .................................................. 35
Instrument cluster ................................. 36
Multifunction steering wheel ................. 37
Center console ...................................... 38
Overhead control panel .........................4 1
Door control panel ................................. 42
Safety ................................................... 43
Panic alarm ............................................ 43
Occupant safety .................................... 43
Children in the vehicle ........................... 59
Pets in the vehicle ................................. 64
Driving safety systems ........................... 64
Protection against theft .........................7 6
Opening and closing...........................77
SmartKey ............................................... 77
Doors ..................................................... 83
Cargo compartment .............................. .84
Side windows ......................................... 90
Panorama roof with power tilt/sliding
panel ...................................................... 93
Seats, steering wheel and mirrors ....98
Correct driver's seat position ................ 98
Seats ..................................................... 98
Steering wheel ..................................... 104 Mirrors ................................................. 106
Memory function ................................. 109
Lights and windshield wipers
..........111
Exterior lighting ................................... 111
Interior lighting .................................... 115
Replacing bulbs ................................... 115
Windshield wipers ................................ 119
Climate control ................................. 123
Overview of climate control systems ... 123
Operating the climate control sys-
tems .................................................... 124
Air vents .............................................. 129
Driving and parking ..........................131
Notes on breaking-in a new vehicle ..... 131
Driving ................................................. 131
DYNAMIC SELECT switch .................... 139
Automatic transmission ....................... 141
Refueling ............................................. 148
Parking ................................................ 154
Driving tips .......................................... 157
Driving systems ................................... 162
Towing a trailer .................................... 202
On-board computer and displays ....208
Important safety notes ........................ 208
Displays and operation ........................ 208
Menus and submenus ......................... 212
Display messages ................................ 227
Warning and indicator lamps in the
instrument cluster ............................... 256
Multimedia system ...........................268
General notes ...................................... 268
Important safety notes ........................ 268
Function restrictions ............................ 268
Operating system ................................ 269
Stowage and features ......................278
Stowage areas ..................................... 278
Features .............................................. 290
2Contents

Maintenance and care......................306
Engine compartment ........................... 306
ASSYST PLUS ...................................... 310
Care ..................................................... 311
Breakdown assistance .....................319
Where will I find...? .............................. 319
Flat tire ................................................ 321
Battery (vehicle) .................................. 325
Jump-starting ....................................... 328
Towing and tow-starting ...................... 330
Fuses ...................................................3 33
Wheels and tires............................... 336
Important safety notes ........................ 336
Operation ............................................ 336
Winter operation .................................. 338
Tire pressure ....................................... 339
Loading the vehicle .............................. 346
All about wheels and tires ................... 349
Changing a wheel ................................ 356
Wheel/tire combination ......................3 60
Technical data................................... 362
Information regarding technical data ... 362
Vehicle electronics .............................. 362
Identification plates .............................3 63
Service products and filling capaci-
ties ...................................................... 364
Vehicle data ......................................... 370
Trailer tow hitch ................................... 371
Contents3

AirbagWarning lamp ................................ .262
Alarm
ATA (Anti-Theft Alarm system) ......... 76
Switching off (ATA) .......................... 76
Switching the function on/off
(ATA) ................................................ 76
Alarm system
see ATA (Anti-Theft Alarm system)
AMG
Performance Seat .......................... 102
AMG menu (on-board computer) ..... 224
Anti-lock braking system
see ABS (Anti-lock Braking System)
Armrest
Stowage compartment .................. 279
Ashtray ............................................... 292
Assistance display (on-board com-
puter) ..................................................2 19
Assistance menu (on-board com-
puter) ..................................................2 20
ASSYST PLUS
Displaying a service message ........3 10
Driving abroad ............................... 311
Hiding a service message .............. 310
Resetting the service interval dis-
play ................................................ 311
Service message ............................ 310
Special service requirements ......... 311
ATA (Anti-Theft Alarm system)
Activating/deactivating ................... 76
Function ...........................................7 6
Switching off the alarm .................... 76
ATTENTION ASSIST
Activating/deactivating ................. 221
Display message ............................ 244
Displaying level .............................. 192
Function/notes ............................. 191
Authorized Mercedes-Benz Center
see Qualified specialist workshop
Authorized workshop
see Qualified specialist workshop
AUTO lights
Display message ............................ 239
see Lights
Automatic car wash (care) ............... 311Automatic engine start (ECO start/
stop function)
.................................... 137
Automatic engine switch-off (ECO
start/stop function) .......................... 136
Automatic headlamp mode .............. 111
Automatic transmission
Accel erato
r pedal position ............. 143
Changing gear ............................... 143
DIRECT SELECT lever ..................... 141
Display message ............................ 252
Double-clutch function .................. 143
Drive program ................................ 144
Drive program display .................... 142
Driving tips .................................... 143
DYNAMIC SELECT switch .............. 139
Emergency running mode .............. 148
Engaging drive position .................. 142
Engaging neutral ............................ 142
Engaging park position automati-
cally ............................................... 141
Engaging reverse gear ................... 142
Engaging the park position ............ 141
Gearshift recommendation ............ 147
Gliding mode ................................. 144
Kickdown ....................................... 144
Manual shifting .............................. 145
Oil temperature (on-board com-
puter, Mercedes-AMG vehicles) ..... 224
Overview ........................................ 141
Permanent setting ......................... 146
Problem (malfunction) ................... 148
Pulling away ................................... 135
Starting the engine ........................ 134
Steering wheel paddle shifters ...... 145
Trailer towing ................................. 144
Transmission position display
(DIRECT SELECT lever) ................... 142
Transmission positions .................. 143
Automatic transmission emer-
gency mode ....................................... 148
Axle load, permissible (trailer tow-
ing) ...................................................... 371
B
Back button ....................................... 269
Backup lamp
Display message ............................ 239
Index5

DEFAddin g.......................................... .151
Display message ............................ 243
Displaying level and range ............. 219
Filling capacity ............................... 367
Important safety notes .................. 367
Low outside temperatures ............. 367
Purity ............................................. 367
DEF
®
Additives ........................................ 367
Diagnostics connection ......................31
Diesel .................................................. 36 6
Digital Operator's Manua l
Help ................................................ .26
Introduction .....................................2 6
Digital speedomete r........................ .213
DIRECT SELECT lever
Automatic transmission ................. 141
Display
see Display messages
see Warning and indicator lamps
Display messages
ASSYST PLUS ................................ 310
Calling up (on-board computer) ..... 227
Driving systems .............................2 44
Engine ............................................ 240
General notes ................................ 227
Hiding (on-board computer) ........... 227
Introduction ................................... 227
Lights ............................................. 239
Safety systems .............................. 228
SmartKey ....................................... 255
Tires ............................................... 250
Vehicle ...........................................2 52
Distance recorder .............................2 12
Distance warning (warning lamp) .... 265
Distance warning function
Function/notes ................................ 68
Distance warning system
see COLLISION PREVENTION
ASSIST PLUS
DI STRONIC PL

US
Activating ....................................... 165
Activation conditions ..................... 165
Cruise control lever ....................... 165
Deactivating ................................... 169
Display message ............................ 247 Displays in the instrument cluster .. 168
Driving tips ....................................1
69
Driving with DISTRONIC PLUS ....... 166
Function/notes .............................1 64
Important safety notes .................. 164
Setting a speed .............................. 167
Setting the specified minimum
distance ......................................... 167
Stopping ........................................ 167
with Steering Assist and Stop&Go
Pilot ............................................... 169
Doors
Automatic locking (switch) ...............8 4
Central locking/unlocking
(Sm artKey) ...................................... .77
Control panel .................................. .42
Display message ............................ 254
Emergency locking ........................... 84
Emergency unlocking ....................... 84
Important safety notes .................... 83
Opening (from inside) ...................... 83
Drinking and driving ......................... 157
Drive program
Automatic transmission ................. 144
SETUP (on-board computer,
Mercedes-AMG vehicles) ............... 225
Drive programs
Display (DIRECT SELECT lever) ...... 142
DYNAMIC SELECT switch .............. 139
Driver's door
see Doors
Driving abroad
Mercedes-Benz Service ................. 311
Driving Assistance PLUS package ... 197
Driving on flooded roads .................. 161
Driving safety system
Crosswind Assist ............................. 73
Driving safety systems
ABS (Anti-lock Braking System) ....... 65
ADAPTIVE BRAKE ............................. 73
Adaptive Brake Assist ...................... 69
BAS (

Brake Assist System) .............. 65
BAS PLUS with Cross-Traffic
Assist ............................................... 66
COLLISION PREVENTION ASSIST
PLUS ................................................ 67
Distance warning function ............... 68
Index9

Emissions controlService and warranty information .... 28
Engine
Check Engine warning lamp .......... .263
Display message ............................ 240
ECO start/stop function ................ 136
Engine number ............................... 364
Irregular running ............................ 138
Jump-starting ................................. 328
Starting (important safety notes) ... 133
Starting problems .......................... 138
Starting the engine with the
SmartKey ....................................... 134
Starting via smartphone ................ 134
Starting with the Start/Stop but-
ton ................................................. 134
Switching off .................................. 155
Tow-starting (vehicle) ..................... 333
Engine electronics
Problem (malfunction) ................... 138
Engine oil
Adding ...........................................3 08
Additives ........................................ 368
Checking the oil level ..................... 307
Checking the oil level using the
dipstick .......................................... 308
Display message ............................ 242
Filling capacity ............................... 368
General notes ................................ 367
Notes about oil grades ................... 367
Notes on oil level/consumption .... 307
Temperature (on-board computer,
Mercedes-AMG vehicles) ...............2 24
Entering an address
see also Digital Operator's Man-
ual ..................................................2 68
ESP
®(Electronic Stability Pro-
gram)
AMG menu (on-board computer) ... 225
Characteristics ................................. 70
Crosswind Assist .............................7 3
Deactivating/activating (button
in Mercedes-AMG vehicles) .............7 1
Deactivating/activating (notes,
except Mercedes-AMG vehicles) ...... 70
Deactivating/activating (on-
board computer, except
Mercedes-AMG veh icle
s) ............... 220 Display message ............................ 228
Function/notes ................................ 70
General notes .................................. 70
Important safety information ........... 70
Trailer stabilization ........................... 73
Warning lamp ................................. 259
ETS/4ETS (Electronic Traction Sys-
tem) ...................................................... 70
Exhaust
see Exhaust pipe
Exhaust check ................................... 158
Exhaust pipe
Cleaning ......................................... 316
Exterior lighting
Cleaning ......................................... 315
Setting options .............................. 111
see Lights
Exterior mirrors
Adjusting ....................................... 107
Dipping (automatic) ....................... 108
Folding in/out (automatically) ....... 107
Folding in/out (electrically) ........... 107
Out of position (troubleshooting) ... 108
Setting ........................................... 107
Storing settings (memory func-
tion) ............................................... 109
Storing the parking position .......... 108
Eyeglasses compartment ................. 279
F
Favorites
Overview ........................................ 271
Features ............................................. 290
Filler cap
see Refueling
Flat tire
Changing a wheel/mounting the
spare wheel ................................... 356
MOExtended tires .......................... 321
Preparing the vehicle ..................... 321
TIREFIT kit ...................................... 322
Floormats ........................................... 305
Frequencies
Mobile phone ................................. 362
Two-way radio ................................ 362
Front wheel arch
Removing/installing the cover ....... 117
Index11

Oilsee Engine oil
On-board computer
AMG menu .................................... .224
Assistance graphic menu ...............2 19
Assistance menu ........................... 220
Display messages .......................... 227
Displaying a service message ........3 10
Displays and operation .................. 208
DISTRONIC PLUS ........................... 168
Factory settings ............................. 223
G-Meter ......................................... 224
Head-up display ............................. 211
Head-up display menu ................... 222
Important safety notes .................. 208
Instrument cluster menu ............... 223
Lights menu ................................... 223
Media menu ................................... 216
Menu overview .............................. 212
Message memory .......................... 227
Navigation menu ............................ 214
RACETIMER ................................... 225
Radio menu ................................... 216
Service menu ................................. 219
Settings menu ............................... 220
Standard display ............................ 212
Telephone menu ............................ 218
Trip menu ...................................... 212
Video DVD operation ..................... 217
Opening and closing the side trim
panels ................................................. 118
Operating safety
Declaration of conformity ................ 30
Important safety notes .................... 30
Operating system
see On-board computer
Operation
Digital Operator's Manual ................ 26
Operator's Manual
Overview .......................................... 28
Vehicle equipment ........................... 28
Outside temperature display ........... 209
Overhead control panel ...................... 41
Override feature
Rear side windows ........................... 64P
Paddle shifterssee Steering wheel paddle shifters
Paint code number ............................ 363
Paintwork (cleaning instructions) ... 313
Panic alarm .......................................... 43
Panorama roof with power tilt/
sliding panel
Important safety notes .................... 93
Operating ......................................... 94
Problem (malfunction) ..................... 96
Rain closing feature ......................... 95
Reversing feature ............................. 94
Panoramic roof
Operating the roller sunblinds .......... 95
Parcel net ........................................... 286
Parking
Important safety notes .................. 154
Parking brake ................................ 155
Parking position for the exterior
mirror on the front-passenger
side ................................................ 108
Rear view camera .......................... 182
Switching off the engine ................ 155
see PARKTRONIC
Parking aid
see 360° camera
see Active Parking Assist
see Exterior mirrors
see PARKTRONIC
see Rear view camera
Parking Assist
Display message ............................ 246
Parking brake
Applying automatically ................... 156
Applying or releasing manually ...... 156
Display message ............................ 230
Electric parking brake .................... 155
Emergency braking ........................ 157
General notes ................................ 155
Releasing automatically ................. 156
Warning lamp ................................. 262
Parking lamps
Switching on/off ........................... 112
PARKTRONIC
Deactivating/activating ................. 177
Driving system ............................... 175
16Index

Important safety guidelines .............45
Introduction .....................................4 4
Releasin g ......................................... 47
Warning lamp ................................. 256
Warning lamp (function) ................... 47
Seats
Adjusting (AMG Performance
Seat) .............................................. 102
Adjusting (electrically) ................... 100
Adjusting the 4-way lumbar sup-
port ................................................ 102
Adjusting the head restraint .......... 100
Calling up a stored setting (mem-
ory function) .................................. 110
Cleaning the cover ......................... 317
Folding the backrest (rear com-
partment) forwards/back .............. 281
Important safety notes .................... 98
Seat heating .................................. 102
Seat heating problem .................... 104
Seat ventilation .............................. 103
Seat ventilation problem ................ 104
Storing settings (memory func-
tion) ............................................... 109
Securing a load
see Securing cargo
Securing cargo .................................. 284
Selector lever
Cleaning ......................................... 317
see Automatic transmission
Sensors (cleaning instructions) ....... 315
Service menu (on-board com-
puter) .................................................. 219
Service message
see ASSYST PLUS
Service products
Brake fluid ..................................... 368
Coolant (engine) ............................ 368
DEF special additives ..................... 367
Engine oil ....................................... 367
Fuel ................................................ 364
Important safety notes .................. 364
Refrigerant (air-conditioning sys-
tem) ............................................... 369
Washer fluid ................................... 369
Setting the date/time format
see also Digital Operator's Man-
ual .................................................. 268 Setting the language
see also Digital Operator's Man-
ual .................................................. 268
Setting the time
see also Digital Operator's Man-
ual .................................................. 268
Settings
Factory (on-board computer) ......... 223
On-board computer ....................... 220
SE TUP (
on-board computer,
Mercedes-AMG vehicles) .................. 225
Side impact air bag ............................. 50
Side marker lamp (display mes-
sage) ................................................... 239
Side running board
Cleaning ......................................... 315
Side windows
Cleaning ......................................... 314
Convenience closing feature ............ 91
Convenience opening feature .......... 91
Important safety information ........... 90
Opening/closing .............................. 90
Problem (malfunction) ..................... 93
Resetting ......................................... 92
Reversing feature ............................. 90
SIRIUS services
see also Digital Operator's Man-
ual .................................................. 268
Ski and snowboard bag .................... 280
Sliding sunroof
Important safety notes .................... 93
Problem (malfunction) ..................... 96
see Panorama roof with power
tilt/sliding panel
SmartKey
Changing the battery ....................... 80
Changing the programming ............. 79
Checking the battery ....................... 80
Convenience closing feature ............ 92
Convenience opening feature .......... 91
Display message ............................ 255
Door central locking/unlocking ....... 77
Important safety notes .................... 77
KEYLESS-GO start function .............. 79
Loss ................................................. 81
Mechanical key ................................ 79
Overview .......................................... 77
Positions (ignition lock) ................. 132
Index19

Using ............................................. 323
Tires
Aspect ratio (definition) ................. 355
Average weight of the vehicle
occupants (definition) .................... 354
Bar (definition) ...............................3 54
Changing a wheel .......................... 356
Characteristics .............................. 354
Checking ........................................ 336
Curb weight (definition) ................. 355
Definition of terms ......................... 354
Direction of rotation ...................... 356
Display message ............................ 250
Distribution of the vehicle occu-
pants (definition) ............................ 356
DOT (Department of Transporta-
tion) (definition) ............................. 354
DOT, Tire Identification Number
(TIN) ............................................... 353
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 354
GVW (Gross Vehicle Weight) (def-
inition) ........................................... 355
GVWR (Gross Vehicle Weight Rat-
ing) (definition) .............................. 355
Important safety notes .................. 336
Increased vehicle weight due to
optional equipment (definition) ...... 354
Information on driving .................... 336
Kilopascal (kPa) (definition) ........... 355
Labeling (overview) ........................ 351
Load bearing index (definition) ...... 356
Load index ..................................... 353
Load index (definition) ................... 355
Maximum load on a tire (defini-
tion) ............................................... 355
Maximum loaded vehicle weight
(definition) ..................................... 355
Maximum permissible tire pres-
sure (definition) ............................. 355
Maximum tire load ......................... 353
Maximum tire load (definition) ....... 355
MOExtended tires .......................... 338
Optional equipment weight (defi-
nition) ............................................ 356
P

SI (pounds per square inch) (def-
inition) ........................................... 355
Replacing ....................................... 356 Service life ..................................... 337
Sidewall (definition) ....................... 355
Snow chains .................................. 338
Speed rating (definition) ................ 355
Storing ........................................... 357
Structure and characteristics
(definition) ..................................... 354
Summer tires in winter .................. 338
Temperature .................................. 350
TIN (Tire Identification Number)
(definition) ..................................... 356
Tire bead (definition) ...................... 355
Tire pressure (definition) ................ 355
Tire pressures (recommended) ...... 354
Tire size (data) ............................... 360
Tire size designation, load-bearing
capacity, speed rating .................... 351
Tire tread ....................................... 337
Tire tread (definition) ..................... 355
Total load limit (definition) ............. 356
Traction ......................................... 350
Traction (definition) ....................... 356
Tread wear ..................................... 350
Uniform Tire Quality Grading
Standards ...................................... 349
Uniform Tire Quality Grading
Standards (definition) .................... 354
Wear indicator (definition) ............. 356
Wheel and tire combination ........... 360
Wheel rim (definition) .................... 354
see Flat tire
Top Tether ............................................ 61
Topping up
DEF ................................................ 151
Touchpad
Changing the station/music
track .............................................. 271
Character suggestions ................... 270
Deleting characters ....................... 270
Entering a space ............................ 270
Entering characters ....................... 270
Gesture control .............................. 270
Handwriting recognition ................ 270
Operating the touchpad ................. 270
Overview ........................................ 270
Quick access for Audio .................. 271
Switching ....................................... 270
Switching input line ....................... 270
22Index

Protecting the environment
General notes
HEnvironmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected by these factors:
Roperating conditions of your vehicle
Ryour personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
Ravoid short trips as these increase fuel con-
sumption.
Ralways make sure that the tire pressures
are correct.
Rdo not carry any unnecessary weight.
Rremove roof racks once you no longer need
them.
Ra regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
Ralways have service work carried out at a
qualified specialist workshop.
Personal driving style:
Rdo not depress the accelerator pedal when
starting the engine.
Rdo not warm up the engine when the vehicle
is stationary.
Rdrive carefully and maintain a safe distance
from the vehicle in front.
Ravoid frequent, sudden acceleration and
braking.
Rchange gear in good time and use each gear
only up to Ôof its maximum engine speed.
Rswitch off the engine in stationary traffic.
Rkeep an eye on the vehicle's fuel consump-
tion.
Environmental concerns and recom-
mendations
Wherever the Operator's Manual requires you to
dispose of materials, first try to regenerate or re-
use them. Observe the relevant environmental
rules and regulations when disposing of materi-
als. In this way you will help to protect the envi-
ronment.
Genuine Mercedes-Benz parts
HEnvironmental note
Daimler AG also supplies reconditioned major
assemblies and parts which are of the same
quality as new parts. They are covered by the
same Limited Warranty entitlements as new
parts.
!Air bags and Emergency Tensioning Devi-
ces, as well as control units and sensors for
these restraint systems, may be installed in
the following areas of your vehicle:
Rdoors
Rdoor pillars
Rdoor sills
Rseats
Rcockpit
Rinstrument cluster
Rcenter console
Do not install accessories such as audio sys-
tems in these areas. Do not carry out repairs or welding. You could impair the operating
efficiency of the restraint systems.
Have aftermarket accessories installed at a
qualified specialist workshop.
You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels as
well as accessories relevant to safety which
have not been approved by Mercedes-Benz. This
could lead to malfunctions in safety-relevant
Genuine Mercedes-Benz parts27
Introduction
Z

systems, e.g. the brake system. Use only genu-
ine Mercedes-Benz parts or parts of equal qual-ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe-
cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Therefore, only genuine Mercedes-Benz parts
should be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers maintain
a supply of genuine Mercedes-Benz parts for
necessary service and repair work. In addition,
strategically located parts delivery centers pro-
vide quick and reliable parts service.
Always specify the vehicle identification number
(VIN) when ordering genuine Mercedes-Benz
parts (
Ypage 363).
Operator's Manual
Vehicle equipment
i
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of publica-
tion of the Operator's Manual. Country-spe-
cific differences are possible. Bear in mind
that your vehicle may not feature all functions
described here. This also applies to safety-
relevant systems and functions. The equip-
ment in your vehicle may therefore differ from
that shown in the descriptions and illustra-
tions.
The original purchase agreement lists all sys-
tems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and Maintenance Book-
let are important documents and should be kept
in the vehicle.
Service and vehicle operation
Warranty
The Limited Warranty for your vehicle applies in
accordance with the warranty terms and condi-
tions in the Service and Warranty Information
booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions:
RNew Vehicle Limited Warranty
REmission System Warranty
REmission Performance Warranty
RCalifornia, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty
RState warranty enforcement laws (lemon
laws)
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
warranties. These are available at any author-
ized Mercedes-Benz Center.
iShould you lose your Service and Warranty
Information booklet, have an authorized
Mercedes-Benz Center arrange for a replace-
ment. The new Service and Warranty Infor-
mation booklet will be posted to you.
Information for customers in Califor-
nia
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a reason-
able number of repair attempts Mercedes-Benz
USA, LLC and/or its authorized repair or service
facilities fail to fix one or more substantial
defects or malfunctions in the vehicle that are
covered by its express warranty.
During the period of 18 months from original
delivery of the vehicle or the accumulation of
18,000 miles (approximately 29,000 km) on the
odometer of the vehicle, whichever occurs first,
a reasonable number of repair attempts is pre-
sumed for a retail buyer or lessee if one or more
of the following occurs:
(1) the substantial defect or malfunction can result in death or serious injuries for the
28Service and vehicle operation
Introduction