tow MERCEDES-BENZ ML350 2010 W164 Owner's Manual

Armrest, front
Storage compartment ....................193
Ashtrays ............................................. 196
Aspect ratio (tires) ............................ 240
Audio/DVD menu .............................. 126
Auto-dimming rear view mirrors ........ 90
Automatic central locking .......... 74, 135
Automatic headlamp mode ................ 93
Automatic interior lighting control .... 97
Automatic locking when driving ...... 135
Automatic shift program .................. 114
Automatic transmission ................... 109
Automatic shift program ................114
Emergency operation (limp-home
mode) ............................................ 117
Gear range indicator ......................114
Gear ranges ................................... 113
Gear selector lever ........................109
Hill-start assist system ..................152
Kickdown ....................................... 113
Kickdown (manual shift program) ..117
Manual shift program ..................... 115
One-touch gearshifting ..................115
Program mode indicator ................114
Program mode selector switch
(automatic shift program) ..............114
Program mode selector switch
(manual shift program) ..................116
Shifting procedure .........................111
Steering wheel gearshift control ....115
Towing a trailer .............................. 113
Transmission position indicator .....112
Transmission positions ..................112
AUX socket ........................................ 193
Axle oils .............................................. 357
B
BabySmart™
Air bag deactivation system .............46
Self-test ........................................... 47
Backrest
see Seats
Backup lamps
Messages in the multifunction
display ........................................... 293
Bar (air pressure unit) ....................... 240
BAS (Brake Assist System) ................. 63
Batteries, SmartKey
Checking condition ..........................73
Replacing ....................................... 309
Battery, Vehicle ................................. 334
Charging ........................................ 336
Jump starting ................................. 336
Messages in the multifunction
display ................................... 280, 290
Bead (tire) .......................................... 240
Beverage holders see Cup holders
Bleeding the fuel system (diesel
engine) ............................................... 331
BlueTEC
AdBlue ®
tank ................................. 331
AdBlue ®
tank capacity ...................358
Brake fluid
Checking level ............................... 217
Messages in the multifunction
display ........................................... 284
Brake lamps
Cleaning lenses ............................. 263
Brake pads
Messages in the multifunction
display ........................................... 283
Brakes ................................................ 245
High-performance brake system ....246
Parking brake ........................ 107, 247
Warning lamp ................................. 299
Break-in period .................................. 210
Bug cover (Radiator) ......................... 214
Bulbs see Replacing bulbs
C
CAC (Customer Assistance Center) ... 23
California retail buyers and
lessees, important notice for ............. 21
Calls (phone) ...................................... 139
Can holders see Cup holders
Capacities and recommended
fuel/lubricants .................................. 356
Cargo compartment
Cargo net ....................................... 191
Cargo volume, expanding ..............189
Cover blind .................................... 190
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Driving
Abroad ........................................... 257
Hydroplaning ................................. 247
Instructions ........................... 103, 244
In winter ........................................ 243
Off-road ......................................... 248
Problems ....................................... 106
Safety systems ................................ 61
Systems ......................................... 141
Through standing water .................247
With Distronic ................................ 150
Driving and parking
Safety notes .................................. 103
Driving off .................................. 105, 247
Driving safety systems ....................... 61
ABS .................................................. 62
BAS .................................................. 63
EBP .................................................. 63
ESP ®
................................................ 63
ETS/4-ETS ....................................... 64
Driving systems
Air suspension program .................155
All-wheel drive (4MATIC) ................ 159
Cruise control ................................ 141
Distronic ........................................ 144
Downhill Speed Regulation (DSR) ..152
Hill-start assist system ..................152
Off-road driving program ...............155
Parktronic system ..........................160
Rear view camera .......................... 163
Driving tips, automatic
transmission ...................................... 113
DSR (Downhill Speed Regulation) .... 152
Messages in the multifunction
display ........................................... 286
E
Easy-entry/exit feature .............. 87, 136
EBP (Electronic Brake
Proportioning) ...................................... 63
Electrical system
Improper work on or
modifications ................................... 23
Power outlets ................................. 197
Electrical system (Technical data)
see Vehicle specification
Electronic Stability Program
see ESP ®

Electronic Traction System
see ETS/4-ETS
Emergency, in case of
First aid kit ..................................... 268
Flat tire .......................................... 319
Hazard warning flasher ....................96
Roadside Assistance ................ 21, 201
Towing the vehicle .........................338
Emergency calls
Tele Aid .......................................... 200
Emergency engine shutdown ........... 344
Emergency operations
Limp-home mode ........................... 117
Remote door unlock (Tele Aid) .......203
Emergency Tensioning Device
see ETD
Emission control ............................... 258
Information label ............................ 347
System warranties ...........................20
Engine
Break-in recommendations ............210
Cleaning ......................................... 262
Compartment ................................ 212
Malfunction indicator
lamp ........................................ 29, 303
Messages in the multifunction
display ........................................... 288
Number .......................................... 347
Starting .......................................... 103
Turning off ..................................... 108
Engine (Technical data)
see Vehicle specification
Engine compartment
Radiator ......................................... 214
Engine coolant
see Coolant
Engine oil
Adding ........................................... 215
Additives ........................................ 359
Checking level ............................... 214
Consumption ................................. 214
Messages in the multifunction
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Messages in the multifunction
display ................................... 281, 296
MOExtended .................................. 352
Ply composition and material
used ............................................... 241
Problems under-/overinflation ......221
Retreads ........................................ 218
Rims and tires (technical data) ......352
Rotation ......................................... 234
Service life ..................................... 232
Sizes .............................................. 352
Snow chains .................................. 243
Speed rating .......................... 237, 241
Storing ........................................... 233
Temperature .......................... 220, 234
Terminology ................................... 239
TIREFIT (tire repair kit) ...................320
Tire Identification Number .............241
Tire pressure loss warning system . 222
TPMS low tire pressure/
malfunction telltale ........................304
Traction ................................. 233, 241
Tread ............................................. 242
Tread depth ........................... 232, 242
Treadwear ...................................... 233
Treadwear indicators .............232, 242
Vehicle maximum load on ..............242
Wear pattern .................................. 234
Winter tires ............................ 242, 352
Tire speed rating ....................... 237, 241
Tongue Weight Rating see TWR
Top tether
see Children in the vehicle
Total load limit ................................... 241
Towing
Towing eye bolt .............................. 339
Trailer .................................... 113, 254
Vehicle ........................................... 338
Towing eye bolt ................................. 339
Traction ...................................... 233, 241
Trailer towing ............................ 113, 254
Coupling a trailer ........................... 255
Decoupling ..................................... 257
Electrical connections .................... 254
Towing ........................................... 256
Trailer hitch ................................... 254
Weights and ratings .......................254Transfer case ..................................... 117
Transmission see Automatic transmission
Transmission fluid level .................... 216
Transmission gear selector lever see Gear selector lever
Transmission positions .................... 112
Traveling abroad ............................... 257
Tread (tires) ....................................... 242
Tread depth (tires) .................... 232, 242
Treadwear .......................................... 233
Treadwear indicators (tires) .... 232, 242
Trip computer menu ......................... 138
Trip odometer, resetting ................... 118
Turning off the engine ...................... 108
Turn signals ......................................... 95
Cleaning lenses ............................. 263
Indicator lamps ................................ 28
Messages in the multifunction
display ........................................... 296
TWR (Tongue Weight Rating) ........... 242
U
Uniform Tire Quality Grading
Standards .................................. 233, 242
Units
Selecting digital speedometer
display mode ................................. 131
Selecting speedometer/
odometer display mode .................131
Unleaded gasoline, premium ........... 360
Unlocking the vehicle
KEYLESS-GO .................................... 71
Manually ........................................ 306
SmartKey ......................................... 70
Upholstery, cleaning ......................... 265
Useful features .................................. 194
V
Vehicle
Battery ........................................... 334
Care ............................................... 260
Control system .............................. 119
Identification Number (VIN) ...........346
Locking/unlocking ........................... 70
Lowering (wheel change) ...............329
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Modifications and alterations,
Operating safety .............................. 23
Towing ........................................... 338
Unlocking/locking manually ..........306
Vehicle configuration menu ............. 137
Vehicle dimensions see Vehicle specification
Vehicle Identification Number
(VIN) ................................................... 346
Vehicle jack see Jack
Vehicle level control
see Air suspension program
Vehicle lighting .................................... 92
Vehicle loading
Cargo tie-down rings ...................... 188
Cargo volume, expanding ..............189
Carriers .......................................... 187
Instructions .................................... 186
Load limit ....................................... 228
Terminology ................................... 239
Vehicle maximum load on the tire ... 242
Vehicle specification
ML 350 .......................................... 348
ML 350 4MATIC ............................. 349
ML 350 BlueTEC 4MATIC ...............348
ML 550 4MATIC ............................. 350
ML 63 AMG ................................... 351
Vehicle status message memory .... 128
Vehicle tool kit .................................. 268
Vehicle washing see Vehicle care
Vehicle weights
see Vehicle specification
W
Warning lamps see Lamps, Indicator and warning
Warning sounds
Distance warning function .............151
Distronic ........................................ 146
Driver’s or passenger’s seat belt .....51
Parking brake ................................ 284
Parktronic system ..........................163
Seat belt telltale ............................ 300
Warranty coverage ............................ 346
Washer and headlamp cleaning
system ................................................ 364
Washer fluid
Messages in the multifunction
display ........................................... 288
Mixing ratio .................................... 364
Refilling .......................................... 217
Washing the vehicle .......................... 260
Wear pattern (tires) .......................... 234
Weights (vehicle) see Vehicle specification
Wheel
Changing ....................................... 319
Removing ....................................... 327
Spare ............................................. 319
Tightening torque ........................... 330
Wheels, sizes ..................................... 352
Wheels, Tires and .............................. 218
Window curtain air bags ..................... 41
Windows see Power windows
Windows, cleaning ............................ 264
Windshield
Cleaning wiper blades .................... 264
Infrared reflecting ..........................208
Washer fluid ................................... 364
Wipers ............................................. 98
Windshield wipers
Replacing wiper blades ..................318
Winter cover .............................. 214, 242
Winter driving
Instructions .................................... 243
Radiator cover ............................... 242
Snow chains .................................. 243
Tires ............................................... 242
Winter tires ................................ 242, 352
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Rhode Island, and Vermont Emission
Control System Warranty 1
R State Warranty Enforcement Laws (Lemon
Laws)
Important notice for California retail
buyers and lessees of Mercedes-Benz
automobiles
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.Written notification should not be sent to a
dealer, it should be addressed to
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Maintenance Booklet describes all the
necessary maintenance work which should
be performed at regular intervals.
Always have the Maintenance Booklet with
you when you take the vehicle to an
authorized Mercedes-Benz Center for
service. The service advisor will record each
service in the booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number
1-800-FOR-MERCedes (in the USA)
1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz
Customer Assistance Representatives
24 hours a day, 365 days a year.
Roadside Assistance will be provided in
accordance with standard program
guidelines which include providing service to
the vehicle up to a reasonable distance from
a paved roadway. We will make every effort
to assist in a breakdown situation, however,
the accessibility of your vehicle will be
determined by our authorized Mercedes-Benz
Center technician or the tow service provider
on a case-by-case basis and may be a factor
in our ability to respond.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
1 Applicable to vehicles with gasoline engine only.Introduction21164_AKB; 7; 31, en-USd2ureepe,Version: 2.11.8.12009-09-11T12:07:36+02:00 - Seite 21Z

determined by our authorized technician and
tow service provider.
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) in your vehicle literature portfolio.
Change of address or ownership
If you change your address, be sure to send
in the “Change of Address Notice” found in
the Service and Warranty Information
Booklet, or simply call the Mercedes-Benz
Customer Assistance Center (in the USA) at
1-800-FOR-MERCedes (1-800-367-6372), or
Customer Service (in Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave all
literature with the vehicle to make it available
to the next operator.
If you bought this vehicle used, be sure to
send in the “Notice of Purchase of Used
Truck” found in the Service and Warranty
Information Booklet, or call the Mercedes-
Benz Customer Assistance Center (in the
USA) at 1-800-FOR-MERCedes
(1-800-367-6372), or Customer Service (in
Canada) at 1-800-387-0100.
Operating your vehicle outside the
USA or Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R Service facilities or replacement parts may
not be readily available.
R Unleaded gasoline for vehicles with
catalytic converters may not be available;
the use of leaded fuels will damage the
catalysts.
R Gasoline may have a considerably lower
octane rating, and improper fuel can cause
engine damage.
Sport Utility Vehicle
GWarning!
This Sport Utility Vehicle is designed for both
on-road and off-road use. It can go places and
perform tasks for which conventional 2-wheel
drive passenger cars are not intended. This
vehicle will handle and maneuver differently
from conventional passenger cars in driving
conditions which may occur on streets,
highways and off-road use.
This vehicle has a higher ground clearance
and a higher center of gravity than many
passenger cars. As with other vehicles of this
type, if you make sharp turns at excessive
speeds or abrupt maneuvers, the vehicle may
roll over or may go out of control and crash.
Utility vehicles have a significantly higher
rollover rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
Before you start to drive this vehicle, read the
Operator’s Manual. Take time to become
familiar with the driving characteristics of this
vehicle. Be sure you are familiar with all
vehicle controls. Learn how your vehicle
handles on different road surfaces. Do not
attempt sharp turns at excessive speeds or
abrupt maneuvers or other unsafe driving
actions that can cause loss of vehicle control.
When driving off-road or working the vehicle
hard, do not overload it. And, always wear
your seat belts at all times. In a rollover crash,
an unbelted person is significantly more likely
to die than a person wearing a seat belt.
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Operating safetyGWarning!
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle’s electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function while the
engine is running. You should therefore never
turn off the engine while driving.
GWarning!
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole. If you feel a sudden significant
vibration or ride disturbance, or you suspect
that damage to your vehicle as occurred:
R turn on your hazard warning flashers
R slow down carefully
R drive with caution to an area which is a safe
distance from the road
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs.
Proper use of the vehicle
Proper use of the vehicle requires that you are
familiar with the following information and
rules:
R the safety precautions in this manual
R the “Technical data” section in this manual
R traffic rules and regulations
R motor vehicle laws and safety standardsGWarning!
Various warning labels are attached to your
vehicle. These warning labels are intended to
make you and others aware of various risks.
Do not remove any of these warning labels
unless explicitly instructed to do so by
information on the label itself. Removing
warning labels may cause you and others to
be unaware of certain risks which may result
in an accident and/or personal injury.
GWarning!
HYBRID vehicles: It is imperative that you read
the HYBRID Supplemental Operating
Instructions included in your vehicle literature
portfolio. You may otherwise not recognize
potential danger.
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and corrected if required. If the matter is not
handled to your satisfaction, please discuss
the problem with the Mercedes-Benz Center
management or, if necessary, contact us at
one of the following addresses:
In the USA:
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
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Exterior view
iThis Operator’s Manual describes all features, standard or optional, potentially available
for your vehicle at the time of purchase. Please be aware that your vehicle might not be
equipped with all features described in this manual.
FunctionPage:Tailgate75Power tailgate76;Rear window defroster183=Rear window wiper/washer100Wiper blade, replacing318Wiper blade, cleaning264?Rear lamps311AFuel filler flap210BDoors:Locking and unlocking70,
306
CExterior rear view mirrors89DTowing eyes339EFront lamps311FunctionPageFHood212GWipers98Wiper blades, replacing318Wiper blades, cleaning264HWindshield:Wiping with washer fluid99Cleaning264IPower tilt/sliding sunroof184JCarriers187KTires and wheels218Rims and tires352LHeadlamp cleaning system96MFront fog lamp9526Exterior viewAt a glance
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If you and/or your passenger release the
seat belt during driving, the seat belt
telltale 7 starts flashing and the
warning chime sounds as described before.
If the driver’s or the front passenger’s seat
belt remains unfastened after 60 seconds,
the warning chime stops sounding, the seat
belt telltale 7 stops flashing but
continues to be illuminated.
After a vehicle standstill, the warning chime
is reactivated and the seat belt telltale
7 is flashing again if the vehicle speed
once exceeds 15 mph (25 km/h).
The seat belt telltale 7 will only go out if
both the driver’s and the front passenger’s
seat belt (with the front passenger seat
occupied) are fastened, or the vehicle is
standing still and a front door is opened.
For more information, see “Practical hints”
( Y page 300).
Emergency Tensioning Device (ETD),
seat belt force limiter
The seat belts for the front seats and rear
outer seats are equipped with ETDs and seat
belt force limiters.
The ETDs are designed to activate in the
following cases:
R in frontal or rear-end impacts exceeding
the system’s preset deployment threshold
R in side impacts exceeding the system’s
preset deployment threshold on the far
side of the impact
R in certain vehicle rollovers
R if the restraint systems are operational and
functioning correctly, see “SRS indicator
lamp” ( Y page 36)
The ETDs for the front seats will only activate
if the front seat belts are fastened (latch plate
properly inserted into buckle).
The ETDs for the rear outer seats will activate
with or without the respective seat belts
fastened.
In an impact, the ETDs remove slack from the
seat belts in such a way that the seat belts fit
more snugly against the body. Seat belt force
limiters, when activated, are employed to
help reduce the peak force exerted by the
seat belts on occupants during a crash.
i The ETDs do not correct an incorrect seat
position or incorrectly worn seat belts.
The ETDs do not pull occupants back
toward the seat backrest.GWarning!
Pyrotechnic ETDs that were activated must be
replaced.
For your safety, when disposing of the
pyrotechnic ETDs always follow our safety
instructions. These are available at any
authorized Mercedes-Benz Center.
The PRE-SAFE ®
system has electrically
operated reversible pre-tensioners that do
not require replacement after activation.
Preventive occupant safety (PRE-
SAFE ®
)
GWarning!
The PRE-SAFE ®
system is intended to reduce
the effects of an accident on vehicle
occupants who are wearing their seat belt
properly. Despite your vehicle being equipped
with the PRE-SAFE ®
system, the possibility of
personal injuries occurring as a result of an
accident cannot be eliminated. Therefore,
always drive carefully and adjust your driving
to the prevailing road, weather, and traffic
conditions.
52Occupant safetySafety and security
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GWarning!
Never switch off the ESP®
when you see the
ESP ®
warning lamp d flashing in the
instrument cluster. In this case proceed as
follows:
R When driving off, apply as little throttle as
possible.
R While driving, ease up on the accelerator
pedal.
R Adapt your speed and driving style to the
prevailing road conditions.
Failure to observe these guidelines could
cause the vehicle to skid. The ESP ®
cannot
prevent accidents resulting from excessive
speed.
! Vehicles with 4MATIC:
Only conduct operational or performance
tests on a two-axle dynamometer. If such
tests are necessary, contact an authorized
Mercedes-Benz Center. You could
otherwise seriously damage the brake
system or the transfer case which is not
covered by the Mercedes-Benz Limited
Warranty.
! Vehicles without 4MATIC:
Because the ESP ®
operates automatically,
the engine and ignition must be shut off
(SmartKey in starter switch position 0 or
1 or KEYLESS-GO start/stop button in
position 0 or 1) when the parking brake is
being tested on a brake test dynamometer
or the vehicle is being towed with one axle
raised.
Active braking action through the ESP ®
may otherwise seriously damage the brake
system which is not covered by the
Mercedes-Benz Limited Warranty.
! Vehicles with 4MATIC:
Because the ESP ®
operates automatically,
the engine and ignition must be shut off
(SmartKey in starter switch position 0 or
1 or KEYLESS-GO start/stop button in
position 0 or 1) when the parking brake is
being tested on a brake test dynamometer.
Such testing should be no longer than 10
seconds.
Active braking action through the ESP ®
may otherwise seriously damage the brake
system which is not covered by the
Mercedes-Benz Limited Warranty.
! The ESP ®
will only function properly if you
use wheels of the recommended tire size
as specified in the “Technical data” section
of this Operator’s Manual.
i The cruise control switches off
automatically when the ESP ®
engages.
Electronic Traction System
(ETS/4-ETS) GObserve Safety notes, see page 62.
The ETS (Electronic Traction System) and
4-ETS (four-wheel Electronic Traction
System, vehicles with 4MATIC only) are
components of the ESP ®
. The ETS/4-ETS
improves the vehicle’s ability to utilize
available traction, especially under slippery
road conditions by applying the brakes to a
spinning wheel. Vehicles with 4MATIC also
transfer more power to the wheel(s) with
traction.
When you switch off the ESP ®
, the
ETS/4-ETS is still enabled.
XIf conditions require, switch on the off-road
driving program ( Y page 155).
Off-road 4-ETS (vehicles with 4MATIC)
With the off-road driving program switched on
( Y page 155), the 4-ETS designed for off-road
use is activated automatically.
Switching off the ESP ®
GWarning!
The ESP
®
should not be switched off during
normal driving other than in the
64Driving safety systemsSafety and security
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