DEF MERCEDES-BENZ SPRINTER 2016 MY16 Operator’s Manual

Display messagesPossible causes/consequences andMSolutions
Highbeam AssistinoperativeHighbeamAssis tis faulty.
XVisit aqualified specialist workshop .
HighbeamAssisttem‐porarily unavaila‐ble
Highbea mAssis tis deactivated and temporarily inoperative.
Possibl ecauses are:
RThe camera' sfunctionalit yis impaire ddue to heav yrain ,snow or
fog .
RThe windshield is dirty in th ecamera' sfield of vision .
XStop thevehicl epayin gattention to roa dand traffic conditions.
XSecur eth evehicl eto preven tit from rollin gaway (Ypage 130).
XClean th ewindshield (Ypage 235), particularly in th ecamera' s
field of vision .
If th emalfunction has been rectified, th eHighbeam Assist
available againmessage appears.
Engine
Display messagesPossible causes/consequences and MSolutions
ExhaustFilter :
Drive at hig hengine speed. SeeOper. Manual
The automatic regeneration of th ediesel particl efilter is no tsufficien t
or has malfunctioned.
XDrive at an engin espeed of abov e2000 rpm until th edisplay mes -
sage disappears.
If th edisplay message does no tgo out after approximately
20 minutes, hav eth emalfunction rectifie dimmediately at aquali-
fie dspecialist workshop .
Check DieselExhaustFluid SeeOperator' sManual
The DE Fsupply has dropped belo w1.5US gal (5. 5l).
XAd dDE Fsupply (Ypage 129).
The display message only disappear swhen th evehicl eis stationary,
at th elatest after 20 seconds as soo nas you switch on th eignition
or start th eengin eafter refueling.
å
XX starts remaining
Three short warning tone salso sound.
Afte rth emessage appear sfor th efirst time, th eremaining DE Fsupply
will last for approximately 1200 mile s(1900 km). The engin ecan then
only be started another 16 times .
The number of remaining engin estart sxx
(16to 0)is shown in th e
message every time th eengin eis started.
XAd dat least 1. 5US gal (5.5l)of DEF (Ypage 129).
Display messages187
On-board computer and displays
Z

Display messagesPossible causes/consequences andMSolutions
å
IdleMod e
The yello w; CheckEngin eindicator lamp also lights up and three
short warning tone ssound.
You canno tdrive th evehicl eat aspeed exceedin g 5mph (8 km/h).
XAddat least 1. 5US gal (5.5l)of DEF (Ypage 129).
The display message and the yellow ;Check Engine indicator
lamp only disappear when the vehicle is stationary, at the latest
after 20 seconds as soon as you switch on the ignition or start the
engine after refueling.
Check DieselExhaust Fluid SeeOperator's Manual
In addition, the yellow ;DEF indicator lamp lights up and a warning
tone sounds.
The DEF reducing agent is contaminated, diluted or is not compliant
with ISO 22241.
XHave the DEF tank cleaned and refilled at a qualified specialist
workshop as soon as possible.
å
XX starts remaining
The yellow ;Check Engine indicator lamp also lights up and three
short warning tones sound.
After the message appears for the first time, the remaining DEF supply
will last for approximately 1200 miles (1900 km). The engine can then only be started another 16 times.
The number of remaining engine starts xx
(16to 0) is shown in the
message every time the engine is started.
The DEF reducing agent is contaminated, diluted or is not compliant
with ISO 22241.
The exhaust gas aftertreatment is malfunctioning or an emission rel-
evant malfunction has occurred. This malfunction or defect can dam-
age the exhaust gas aftertreatment.
XVisit a qualified specialist workshop immediately.
å
Idle Mode
The yellow ;DEF indicator lamp also lights up and three short
warning tones sound.
The vehicle cannot be driven at a speed exceeding 5 mph (8 km/h).
XVisit a qualified specialist workshop immediately.
?
Coolant Stop, turnengine off
The coolant temperature is too high.
If the vehicle is stopped after being subjected to extreme loads, the
coolant warning lamp may come on when the ignition is switched on
or the engine is restarted. Such loads can be, for example, driving in
mountainous terrain or driving with a trailer.
XRun the engine for approximately 1 minute at idling speed.
XConsult a qualified specialist workshop if the display message con-
tinues to be shown.
188Display messages
On-board computer and displays

Display messagesPossible causes/consequences andMSolutions
Check tire(s)
O
The pressureof on eor mor etires has dropped significantly. If th etire
pressur emonitor has detecte dth eaffecte dwheel, th ewhee lposition
is also displayed.
XStop th evehicl eas soo nas possible, payin gattention to roa dand
traffic conditions.
XChec kth etires .
XRepair or chang eth ewhee lif necessar y (Ypage 266).
XCheckth etire pressur eand correc tit if necessar y (Ypage 253).
The display message disappear sautomatically after drivin gfor a
few minute swit hth ecorrecte dtire pressure.
Warnin gTir edefect
O
On eor mor etires is losing air rapidly. If th etire pressur emonitor has
detecte dth eaffecte dwheel, th ewhee lposition is also displayed.
XStop th evehicl ewithout making any sudden steering or braking
maneuvers ,payin gattention to th etraffic condition sas you do so.
XRepair or chang eth ewhee l (Ypage 266).
Vehicle
Display messagesPossible causes/consequences and MSolutions
Ð
SteeringAssistanceFailure
The powe rassistanc efor th esteering has malfunctioned. You need to
steer mor eforcefully.
XCarefully continu eto aqualified specialist workshop and hav eth e
steering checke dimmediately.
#
Battery/AlternatorVisit workshop
The battery is no tbein gcharged. Possibl ecauses are adefective
alternato ror atorn poly-V-belt .
XStop thevehicl eas soo nas possible, payin gattention to roa dand
traffic conditions.
XChec kth epoly-V-belt .
XIf thepoly-V-belt is torn :do no tcontinu edriving. Consult aqualified
specialist workshop .
XIf thepoly-V-belt is no tdamaged: hav eth evehicl echecke das soo n
as possibl eby aqualified specialist workshop .
÷
Electrically oper‐atedste p
The electrical step has retracte dor extended only partially or no tat all.
XMak esur ethere is sufficien tfree spac efor th eelectrical step.
XOpe nor close th esliding door again .
XIf theelectrical step still does no textend or retrac tfully, push th e
step in manually (Ypage 67). Beforestepping out ,remind th epas-
senger sthat th estep is missing.
1
Hoo dope n
You are already drivin gat walking pace, eve nthough th ehoo dis no t
closed .
XCloseth ehood.
192Display messages
On-board computer and displays

ProblemPossible causes/consequences andMSolutions
!
The yellow ABS
indicator lamp is
lit while the
engine is running.ABS is deactivated due to a malfunction or is temporarily unavailable.
ESP®, ASR and BAS, as well as cruise control, are also unavailable as
a result.
Self-diagnosis may not be complete, or the battery may not be charg-
ing.
GWARNING
The brake system continues to function normally, but without the
functions listed above. The wheels could therefore lock, e.g. if the
brakes are applied with maximum force.
This causes steerability and braking to be greatly impaired.
The braking distance can increase in emergency braking situations.
The driven wheels can spin when accelerating.
If ESP
®is not operational, ESP®will not stabilize the vehicle.
There is an increased risk of skidding and accidents.
XDrive a short distance at a speed above 13 mph (20 km/h).
The functions mentioned above are available again when the indi-
cator lamp goes out.
If the indicator lamp does not go out:
XDrive on with care.
XVisit a qualified specialist workshop immediately.
å The yellow DEF
indicator lamp is
lit while the
engine is running.The exhaust gas aftertreatment is malfunctioning or the current Diesel
Exhaust Fluid (DEF) supply is limiting the vehicle range.
XObserve the messages in the display.
h
The yellow ESP®
indicator lamp is
lit while the
engine is running.ESP®is deactivated due to undervoltage or a malfunction. As a result,
cruise control has also been deactivated.
Engine power output may be reduced.
The battery may not be being charged.
GWARNING
If ESP
®is not operational, ESP®will not stabilize the vehicle.
There is an increased risk of skidding and accidents.
XVehicles with steering wheel buttons: also observe the messages in the display (Ypage 176).
XDrive on with care.
XVisit a qualified specialist workshop immediately.
Indicator and warning lamps in the instrument cluster197
On-board computer and displays
Z

ProblemPossible causes/consequences andMSolutions
6
The red warning
lamp does not go
out approx-
imately 4 seconds
after the ignition
is switched on, or
it lights up again.The restraint systems have malfunctioned.
GWARNING
If the restraint systems are malfunctioning, individual systems could
be triggered inadvertently or might not be triggered at all in the event
of an accident.
There is an increased risk of injury and accidents.
XDrive on with care.
XVisit a qualified specialist workshop immediately.
# The red battery
indicator lamp is
lit while the
engine is running.The battery is not being charged. Possible causes are a defective
alternator or a torn poly-V-belt.
XStop the vehicle as soon as possible, paying attention to road and
traffic conditions.
XCheck the poly-V-belt.
XIf the poly-V-belt is torn: do not continue driving. Consult the near-
est qualified specialist workshop.
XIf the poly-V-belt is not damaged: have the vehicle checked as soon
as possible by a qualified specialist workshop.
#The red battery
indicator lamp is
lit while the
engine is running.The battery is faulty.
XStop the vehicle as soon as possible, paying attention to road and
traffic conditions.
XDo not continue driving under any circumstances.
XConsult a qualified specialist workshop.
#The yellow brake
pad wear indica-
tor lamp is lit after
the engine is star-
ted or while the
vehicle is in
motion.The brake pads/linings have reached their wear limit.
GWARNING
Braking performance can be impaired.
There is a risk of an accident.
XHave the brake pads/linings replaced as soon as possible at a
qualified specialist workshop.
4 The yellow engine
oil level warning
lamp is lit after
the engine is star-
ted or while the
vehicle is in
motion.The oil level has dropped to the minimum level.
XCheck the engine for oil loss.
XIf oil loss is detected: consult a qualified specialist workshop imme-
diately.
XIf no oil loss is detected: check the oil level and add engine oil
(Ypage 221).
198Indicator and warning lamps in the instrument cluster
On-board computer and displays

ProblemPossible causes/consequences andMSolutions
;
The yellow Check
Engine indicator
lamp is lit while
the engine is run-
ning.The exhaust gas aftertreatment is malfunctioning or an emission rel-
evant malfunction has occurred. This malfunction or defect can dam-
age the exhaust gas aftertreatment.
After the first message and under normal operating conditions, you
can drive on for up to approximately 500 mi (800 km). Then a warning
tone sequence sounds and the engine can only be started another 16
times.
XObserve the messages in the display.
XHave the exhaust gas aftertreatment checked immediately at a
qualified specialist workshop.
In some states it is legally prescribed that after the check engine indi- cator lamp lights up you must contact a qualified specialist workshop
immediately. Observe the legal requirements.
% If you turn the key
to position 2in
the ignition lock,
the yellow pre-
glow indicator
lamp remains lit
for approximately
1 minute. Or the
yellow preglow
indicator lamp
lights up for
approximately
1 minute while
the engine is run-
ning.At extremely low temperatures, the engine may not start.
There is a malfunction in the preglow system.
XHave any malfunction rectified at a qualified specialist workshop.
\ The yellow diesel
particle filter indi-
cator lamp is lit
while the engine
is running.The automatic regeneration of the diesel particle filter is not sufficient
or has malfunctioned.
XDrive at an engine speed above 2000 rpm until the diesel particle
filter indicator lamp goes out.
XIf the diesel particle filter indicator lamp does not go out after
approximately 20 minutes: have the malfunction rectified immedi-
ately at a qualified specialist workshop.
ÈThe yellow air fil-
ter indicator lamp
is lit while the
engine is running.The service limit for the air filter has been reached. The air filter is dirty.
XHave the air filter element replaced as soon as possible at a quali-
fied specialist workshop.
Indicator and warning lamps in the instrument cluster201
On-board computer and displays
Z

Load securing aids and tie downs may not be
used, for example, if:
Ridentification marks are missing or illegible
Rthere are yarn breakages, damage to bearingseams or other signs of tearing
Rthere are signs of shearing, deformation,
pinching or other damage
Rthere is damage to clamping or connecting
elements
Such load securing aids and tie downs are worn;
they should not be used and must be replaced. If
you use load securing aids or tie downs which
are worn, the load may not be sufficiently
secured and could cause damage to property.
After an accident, the following must be
checked at a specialist workshop:
RCargo compartment floor
RLoad surface
RCargo tie-down rings
RTie downs
Otherwise, the load may not be correctly
secured the next time anything is stowed.
Even if you follow all loading guidelines, the load
increases the risk of injury in the event of an
accident. Observe the tips in the "Securing lug-
gage/loads" (
Ypage 214) and "Load distribu-
tion" (Ypage 214) sections.
Before loading
!
The anti-slip mats cannot be used for secur-
ing goods and must be replaced when they
show signs of:
RPermanent deformation and crushing
RCrack formation
RCuts
XTire pressure: check the tire pressure and
correct if necessary (Ypage 250).
XCargo compartment floor: clean the cargo
compartment floor.
The cargo compartment floor must be free
from oil and dust, dry and swept clean to pre-
vent the load from slipping.
XPlace non-slip mats (anti-slip mats) on the
cargo compartment floor if necessary.
During loading
!
On passenger van versions with maximum
seating layout, the permissible rear axle load
would be exceeded if the full payload were to
be loaded in the cargo compartment.
XObserve the gross axle weight rating and per-
missible gross vehicle weight for your vehicle.
Take into account that your vehicle's curb
weight is increased if accessories or optional equipment are installed. The maximum pay-
load is thus reduced.
XObserve the notes on load distribution
(Ypage 214).
The overall center of gravity of the load should
always be as low as possible, centered and
between the axles near the rear axle.
XSecure the load (Ypage 214).
Observe the legal requirements of the country
in which you are currently driving.
Checks after loading
GWARNING
Combustion engines emit poisonous exhaust
gases, such as carbon monoxide. If the sliding door or rear door is open when the engine is
running, exhaust gases can enter the vehicle
interior, especially during the journey. There
is a risk of poisoning.
Always switch off the engine before opening
the sliding door or rear door. Never drive the
vehicle when the sliding door or rear door is
open.
XSecuring loads: check that the load is secure
before every journey and at regular intervals
during a long journey, and correct if neces-
sary.
XDoors: close the sliding doors and rear doors.
XTire pressure: adjust the tire pressures
according to the vehicle load (Ypage 250).
XDriving style: adapt your driving style
according to the vehicle load.
Loading guidelines213
Transporting loads
Z

Overview of the engine compartment
Example: engine
:
Coolant expansion tank cap (Ypage 222)
;DEF filler neck cap (Ypage 129)
=Engine oil filler neck cap (Ypage 220)
?Brake fluid expansion tank cap
(Ypage 223)
AWasher fluid reservoir cap (Ypage 224)
Regularly check the fluid level and the assembly
for leaks. If you detect fluid loss, e.g. oil flecks on
the vehicle parking space, consult a qualified
specialist workshop immediately.
Engine oil
General notes
!Engine oil gets dirty in the course of opera-
tion and its quality and volume are gradually
diminished. Regularly check the oil level, and
top up or have it replaced as needed.
Observe the information on engine oils and oil
consumption in the "Technical data" section
(
Ypage 280).
You can check the oil level in the engine:
Ron the display of the on-board computer
Rwith the oil dipstick
Checking the oil level shown in the dis-
play
If at extremely low temperatures no engine oil
level is displayed after 5 minutes, repeat the
engine oil level check after another 5 minutes.
If an oil level reading is still not displayed, check
the engine oil level with the dipstick
(
Ypage 221). Have the engine oil level checked
at a qualified specialist workshop. Only check the oil level when the engine is at
normal operating temperature.
XPark the vehicle on a level surface.
XSwitch off the engine.
XWait 5 minutes.
XTurn the key to position
2in the ignition lock.
The display is activated.
XVehicles without steering wheel buttons:
press the 4menu button on the instrument
cluster (
Ypage 32) repeatedly until the dis-
play shows the 1symbol.
The --:--
display message appears in the
display while the engine oil level measure-
ment is running.
XVehicles with steering wheel buttons:
press the Ëservice button on the instrument
cluster (
Ypage 32).
The 4 Engine oil level Measuring
inprogressdisplay message appears in the
display while the engine oil level measure-
ment is in progress.
Display message for vehicles without steer-
ing-wheel buttons: the display may show the
following messages after the engine oil level
measurement.
1Action
OKXDo not add oil.
– 1.0 qtsXAdd the amount of oil
shown (Ypage 222).
XCheck the engine oil level
again after a few minutes.– 1.5 qts
– 2.0 qts
HIThe oil level is too high.
XHave excess oil removed.
Measurement units in the display:
RqtsUSA only
RltrCanada only
Display message for vehicles with steering- wheel buttons: the display may show the fol-
lowing messages after the engine oil level meas-
urement.
1Action
Engineoillevel OKXDo not add oil.
220Engine compartment
Maintenance and care

Useful information
This Operator's Manual describes all models as
well as standard and optional equipment of your
vehicle that were available at the time of going
to print. Country-specific variations are possi-
ble. Note that your vehicle may not be equipped
with all of the described functions. This also
applies to systems and functions relevant to
safety.
Read the information on qualified specialist
workshops (
Ypage 26).
Important safety notes
GWarning
A flat tire severely impairs the driving, steer-
ing and braking characteristics of the vehicle.
There is a risk of an accident.
do not drive with a flat tire. Immediately
replace the flat tire with your spare wheel, or
consult a qualified specialist workshop.
GWARNING
If wheels and tires of the wrong size are used, the wheel brakes or suspension components
may be damaged. There is a risk of an acci-
dent.
Always replace wheels and tires with those
that fulfill the specifications of the original
part.
When replacing wheels, make sure to use the
correct:
Rdesignation
Rmodel
When replacing tires, make sure to use the
correct:
Rdesignation
Rmanufacturer
Rmodel
Accessories that are not approved for your vehi-
cle by Mercedes-Benz or are not being used cor-
rectly can impair operating safety. Before purchasing and using non-approved
accessories, visit a qualified specialist work-
shop and inquire about:
Rsuitability
Rlegal stipulations
Rfactory recommendations
Contact an authorized Sprinter dealer if you
require information on tested and recommen-
ded wheels and tires for summer and winter
driving. Advice on purchasing and caring for
tires is also available there.
Information on tire and wheel dimensions and
types as well as the recommended tire pressure
for your vehicle can be found in the "Tire pres-
sure" section (
Ypage 257).
This data can also be found on the Tire and
Loading Information placard on the B-pillar.
Modifications to the brake system or wheels are
not permitted. The use of wheel spacers or
brake dust shields is not permitted. This inva-
lidates the general operating permit for the vehi-
cle.
iFurther information on wheels and tires can
be obtained at any qualified specialist work-
shop.
Operation
Information for a journey
If the vehicle is heavily laden, check the tire
pressures, and correct them, if necessary
(
Ypage 250).
While driving, pay attention to vibrations, noises and unusual handling characteristics, e.g. pull-
ing to one side. This may indicate that the
wheels or tires are damaged. If you suspect that
a tire is defective, reduce your speed immedi-
ately. Stop the vehicle as soon as possible to
check the wheels and tires for damage. Hidden
tire damage could also be causing the unusual
handling characteristics. If you find no signs of
damage, have the tires and wheels checked at a
qualified specialist workshop.
When parking your vehicle, make sure that the
tires do not get deformed by the curb or other
obstacles. If it is necessary to drive over curbs,
speed humps or similar elevations, try to do so
slowly and not at a sharp angle. Otherwise, the
tires, particularly the sidewalls, can get dam-
aged.
Operation247
Wheels and tires
Z

Regular wheel and tire checks
GWARNING
Damaged tires can cause tire inflation pres-
sure loss. As a result, you could lose control of
your vehicle. There is a risk of accident.
Check the tires regularly for signs of damage
and replace any damaged tires immediately.
Check the wheels and tires of your vehicle for
damage regularly, i.e. at least every two weeks,
as well as after driving off-road or on rough
roads. Damaged wheels can cause a loss of tire
pressure. Pay particular attention to damage
such as:
Rcuts in the tires
Rpunctures
Rtears in the tires
Rbulges on tires
Rdeformation or severe corrosion on wheels
Regularly check the tire tread depth and the
condition of the tread across the whole width of
the tire (
Ypage 248). If necessary, turn the
front wheels to full lock in order to inspect the
inner side of the tire surface.
All wheels must have a valve cap to protect the valve against dirt and moisture. Do not install
anything onto the valve other than the standard
valve cap or other valve caps approved for your vehicle by dealers listed on the inside of the
front cover. Do not install any other valve caps
or systems, e.g. tire pressure monitor systems.
Regularly check the pressure of all the tires,
particularly prior to long trips. Adjust the tire
pressure if ne
cessary (Ypage 250).
The service life of tires depends on various fac-
tors, including the following:
Rdriving style
Rtire pressure
Rmileage
Tire tread
GWARNING
Insufficient tire tread will reduce tire traction.
The tire is no longer able to dissipate water.
This means that on wet road surfaces, the risk
of hydroplaning increases, in particular where
speed is not adapted to suit the driving con-
ditions. There is a risk of accident.
If the tire pressure is too high or too low, tires may exhibit different levels of wear at differ-
ent locations on the tire tread. Thus, you
should regularly check the tread depth and
the condition of the tread across the entire
width of all tires.
Minimum tire tread depth for:
RSummer tires: âin (3 mm)
RM+S tires: ãin (4 mm)
For safety reasons, replace the tires before
the legally prescribed limit for the minimum
tire tread depth is reached.
Bar marking :for tread wear is integrated into
the tire tread.
Tread wear indicators (TWIs) are required by
law. Six indicators are positioned over the tire
tread. They are visible once the tread depth is
approximately áin (1.6 mm). If this is the case,
the tire is so worn that it must be replaced.
Selecting, mounting and renewing
tires
ROnly mount tires and wheels of the same type
and make.
ROnly mount tires of the correct size onto the
wheels.
RBreak in new tires at moderate speeds for the first 65 miles (100 km).
248Operation
Wheels and tires