service OLDSMOBILE AURORA 2003 Repair Manual

At Least Twice a Year
Restraint System Check
Make sure the safety belt reminder light and all your
belts, buckles, latch plates, retractors and anchorages
are working properly. Look for any other loose or
damaged safety belt system parts.
If you see anything
that might keep a safety belt system from doing its
job, have it repaired. Have any torn or frayed safety belts
replaced.
Also look for any opened or broken air bag coverings,
and have them repaired or replaced. (The air bag
system does not need regular maintenance.)
Wiper Blade Check
Inspect wiper blades for wear or cracking. Replace
blade inserts that appear worn or damaged or that
streak or miss areas of the windshield.
Also see
“Windshield Wiper and Wiper Blades” under Cleaning
the Outside
of Your Vehicle on page 5-85.
Weatherstrip Lubrication
Silicone grease on weatherstrips will make them last
longer, seal better, and not stick or squeak. Apply
silicone grease with a clean cloth. During very cold,
damp weather more frequent application may be
required. See
Part D: Recommended Fluids and
Lubricants on page
6- 15.
Automatic Transaxle Check
Check the transaxle fluid level; add if needed. See
Automatic Transaxle Fluid on page 5-22. A fluid loss
may indicate a problem. Check the system and repair if
needed.
At Least Once a Year
Key Lock Cylinders Service
Lubricate the key lock cylinders with the lubricant
specified in Part D.
Body Lubrication Service
Lubricate all body door hinges. Also lubricate all hinges
and latches, including those for the hood, rear
compartment, glove box door, console door and any
folding seat hardware. Part
D tells you what to use. More
frequent lubrication may be required when exposed to
a corrosive environment.
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Starter Switch Cher':
When you are doing this check, the vehicle
could move suddenly.
If it does, you or others
could be injured. Follow the steps below.
1. Before you start, be sure you have enough room
around the vehicle.
2. Firmly apply both the parking brake and the regular
brake. See
Parking Brake on page 2-29 if
necessary.
Do not use the accelerator pedal, and be ready to
turn
off the engine immediately if it starts.
3. Try to start the engine in each gear. The starter
should work only in PARK (P) or NEUTRAL (N).
ii ihe siarier works in any oiiler pvsiiivrl, your
vehicle needs service.
Automatic Transaxle Shift Lock Control
!- stem Check
When you are doing this check, the vehicle
could move suddenly.
If it does, you or others
could be injured.
Follow the steps below.
1. Before you start, be sure you have enough room
around the vehicle. It should be parked on a level
surface.
2. Firmly apply the parking brake. See Parking Brake
on
page 2-29 if necessary.
Be ready to apply the regular brake immediately
if
the vehicle begins to move.
but don't start the engine. Without applying the
regular brake, try to move the shift lever out
of PARK (P) with normal effort. If the shift lever
moves out
of PARK (P), your vehicle needs service.
3. With the engine off, turn the key to the ON position,
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Ignition Transaxle Lock Check
While parked, and with the parking brake set, try to turn
the ignition key to OFF in each shift lever position.
The key should turn to OFF only when the shift lever
The key should come out only in OFF.
is in
PARK (P).
Parking Brake and Automatic Transaxle
Park
‘n’ “lech-ism Check
When you are doing this check, your vehicle
could begin to move. You or others could be
injured and property could be damaged. Make
sure there is room in front of your vehicle in
case it begins to roll. Be ready to apply the
regular brake at once should the vehicle begin
to move. Park
on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular brake, set the
parking brake.
To check the parking brake’s holding ability: With
the engine running and transaxle in NEUTRAL
(N), slowly remove foot pressure from the regular
brake pedal.
Do this until the vehicle is held by the
parking brake only.
ability: With the engine running, shift to PARK (P).
Then release the parking brake followed by the
regular brake.
To check the PARK (P) mechanism’s holding
Underbody Flushing Service
At least every spring, use plain water to flush any
corrosive materials from the underbody. Take care to
clean thoroughly any areas where mud and other debris
can collect.
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Part C: Periodic Maintenance
Inspections
Listed in this part are inspections and services which
should be performed at least twice a year (for instance,
each spring and fall).
You should let your dealer’s
service department or other qualified service center do
these
jobs. Make sure any necessary repairs are
completed at once.
Proper procedures to perform these services may be
found in a service manual. See
Service Publications
Ordering Information on page
7-9.
Steering, Suspension and Front
Drive Axle Boot and Seal Inspection
Inspect the front and rear suspension and steering
system for damaged, loose or missing parts, signs of
wear or lack of lubrication. Inspect the power steering
iirles artJ i~uses iur pruper i1uui.i-up, bit Idit 16, it=ai.is,
cracks, chafing, etc. Clean and then inspect the drive
axle boot seals for damage, tears or leakage. Replace
seals
if necessary.
Exhaust System Inspection
Inspect the complete exhaust system. Inspect the body
near the exhaust system. Look for broken, damaged,
missing or out-of-position parts
as well as open seams,
holes, loose connections or other conditions which
could cause a heat build-up in the floor pan or could let
exhaust fumes into the vehicle. See
Engine Exhaust
on page
2-33.
Fuel System Inspection
Inspect the complete fuel system for damage or leaks.
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Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service and
any additional information from “Owner Checks and Services” or “Periodic Maintenance” on the following record
pages. Also, you should retain all maintenance receipts.
Maintenance Record
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Section 7 Customer Assistance Information
Customer Assistance Information ...................... 7.2
Customer Satisfaction Procedure
...................... 7.2
Customer Assistance for Text Telephone
(TTY) Users
............................................... 7.3
Customer Assistance Off ices ......................... 7.3
GM Mobility Program for Persons with
Disabilities
............................................... 7.5
Roadside Assistance Program
...................... 7.5
Courtesy Transportation ................................... 7.6
Reporting Safety Defects to the United States Government
........................................... 7.8
Reporting Safety Defects to the Canadian
Government
............................................... 7.9
Reporting Safety Defects
to General Motors ....... 7.9
Service Publications Ordering Information
........... 7.9
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Customer Assistance Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Oldsmobile. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP
ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Oldsmobile Customer Assistance Center by
calling 1-800-442-6537. In Canada, contact GM of
Canada Customer Communication Centre in Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French). We encourage
you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Oldsmobile, please remember that
your concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first
if
you have a concern.
STEP
THREE: Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However,
if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
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GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter lifts, etc.).
This program can
also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for
a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
Text telephone
(TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All
TTY users
call 1-800-263-3830.
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Roadside Assistance Program
Security While You Travel
1 -800-442-OLDS (6537)
As the proud owner of a new Oldsmobile vehicle, you
are automatically enrolled in the Oldsmobile Roadside
Assistance program. This value-added service is
intended to provide you with peace
of mind as you drive
in the city or travel the open road.
Oldsmobile's Roadside Assistance toll-free number is
staffed by courteous and capable Roadside Assistance
Representatives who are available 24 hours a day,
365 days a year.
We will provide the following services during the
Bumper-to-Bumper warranty period, at no expense
to you:
Fuel delivery
Lock-out service (identification required)
Tow to the nearest dealership for warranty service
Flat tire change
Jump starts
Minor repairs to disabled vehicles
or
in the event
oi a venicie-aisabiing acciaeni
Assistance when
vehicie is mired in sarsci, mud
or snow
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Trip routing Vehicle Identification Number (VIN)
Trip interruption expense benefits
0 Dealership locator service
Oldsmobile Roadside Assistance specifically excludes
coverage for mounting, dismounting or changing of snow
tires, chains or other traction devices.
In some cases, where service is impractical, the driver
may be authorized to obtain other service for which
reimbursement is provided.
In many instances, mechanical failures are covered
under Oldsmobile’s comprehensive warranty. However,
when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
0 Location of vehicle
Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
0 Vehicle license plate number
Oldsmobile reserves the right to limit services or
reimbursement to an owner or driver when, in
Oldsmobile’s judgement, the claims become excessive
in frequency or type of occurrence.
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Oldsmobile Roadside Assistance:
1 -800-442-OLDS (6537), text telephone (lTY) users,
call 1-888-889-2438.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Oldsmobile has always exemplified quality and value in
its offering of motor vehicles. To enhance your
ownership experience, we and our participating dealers
are proud to offer Courtesy Transportation, a customer
support program for new vehicles.
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The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during warranty
repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving
it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
ine work day
as possibie io aiiow ior same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However,
if you are unable to wait Oldsmobile
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way shuttle ride to a destination up to
10 miles from
the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to
$30 per day (five days maximum)
may be available for the use of public transportation
such as taxi or bus. In addition, should you arrange
transportation through a friend or relative,
reimbursement tor reasonable tuel expenses up
to
$10 per day (five day maximum) may be available.
Claim amounts should reflect actual costs and be
supported by original receipts.
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