service RAM 1500 2021 Owners Manual

392IN CASE OF EMERGENCY
TOWING A DISABLED VEHICLE
This section describes procedures for towing a
disabled vehicle using a commercial towing
service.
If the transmission and drivetrain are operable,
disabled vehicles may also be towed as
described on Úpage 230. NOTE:
Vehicles equipped with the Active-Level Four
Corner Air Suspension System must be placed
in Transport mode, before tying them down
(from the body) on a trailer or flatbed truck
Ú
page 165. If the vehicle cannot be placed in
Transport mode (for example, engine will not
run), tie-downs must be fastened to the axles
(not to the body). Failure to follow these instruc -
tions may cause fault codes to be set and/or
cause loss of proper tie-down tension.When “rocking” a stuck vehicle by shifting
between DRIVE and REVERSE, do not spin
the wheels faster than 15 mph (24 km/h), or drivetrain damage may result.
Revving the engine or spinning the wheels
too fast may lead to transmission over -
heating and failure. It can also damage the
tires. Do not spin the wheels above 30 mph
(48 km/h) while in gear (no transmission
shifting occurring).
CAUTION! (Continued)
Towing Condition Wheels OFF The
Ground 2WD Models
4WD Models
Flat Tow NONE If transmission is operable:

• Transmission in NEUTRAL
• 30 mph (48 km/h) max speed
• 30 miles (48 km) max distance Detailed instruction on
Ú page 230
• Automatic Transmission in PARK
• Transfer Case in NEUTRAL (N)
• Tow in forward direction
Wheel Lift Or Dolly Tow Front
NOT ALLOWED
Rear OK NOT ALLOWED
Flatbed ALL BEST METHOD BEST METHOD

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395
SERVICING AND MAINTENANCE
SCHEDULED SERVICING — GASOLINE
ENGINE
Your vehicle is equipped with an automatic oil
change indicator system. The oil change
indicator system will remind you that it is time to
take your vehicle in for scheduled maintenance.
Based on engine operation conditions, the oil
change indicator message will illuminate. This
means that service is required for your vehicle.
Operating conditions such as frequent
short-trips, trailer tow, and extremely hot or cold
ambient temperatures will influence when the
“Oil Change Required” message is displayed.
Severe operating conditions can cause the
change oil message to illuminate as early as
3,500 miles (5,600 km) since last reset. Have
your vehicle serviced as soon as possible,
within the next 500 miles (805 km).
An authorized dealer will reset the oil change
indicator message after completing the
scheduled oil change. If a scheduled oil change
is performed by someone other than an authorized dealer, the message can be reset by
referring to the steps described under
Instrument Cluster Display Ú
page 114.
NOTE:
Under no circumstances should oil change
intervals exceed 10,000 miles (16,000 km),
12 months or 350 hours of engine run time,
whichever comes first. The 350 hours of engine
run or idle time is generally only a concern for
fleet customers.
Severe Duty All Models
NOTE:
Vehicles that are operated in a dusty and
off-road environment, or predominately at idle
or very low engine RPM are known as Severe
Duty vehicles. It is recommended that you
change the engine oil at 4,000 miles
(6,500 km) or 350 hours of engine run time.
Once A Month Or Before A Long Trip:
Check engine oil level.
Check windshield washer fluid level.
Check tire pressure and look for unusual
wear or damage. Rotate tires at the first sign
of irregular wear, even if it occurs before the
oil indicator system turns on.
Check the fluid levels of the coolant reservoir,
brake master cylinder, and fill as needed.
Check function of all interior and exterior
lights.
MAINTENANCE PLAN
Refer to the Maintenance Plan for required
maintenance. More frequent maintenance may
be needed in severe conditions, such as dusty
areas and very short trip driving. In some
extreme conditions, additional maintenance
not specified in the maintenance schedule may
be required.
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SERVICING AND MAINTENANCE399
SCHEDULED SERVICING — DIESEL ENGINE
Your vehicle is equipped with an automatic oil
change indicator system. The oil change
indicator system will remind you that it is time to
take your vehicle in for scheduled maintenance. Based on engine operation conditions, the oil
change indicator message will illuminate. This
means that service is required for your vehicle.
Operating conditions such as frequent
short-trips, trailer tow, extremely hot or cold
ambient temperatures will influence when the
“Oil Change Required” message is displayed.
Severe Operating Conditions will cause the
change oil message to illuminate more
frequently. Have your vehicle serviced as soon
as possible, within the next 500 miles
(805 km).
An authorized dealer will reset the oil change
indicator message after completing the
scheduled oil change. If a scheduled oil change
is performed by someone other than an
authorized dealer, the message can be reset by
referring to the steps described under
Instrument Cluster Display Ú
page 114.NOTE:
Under no circumstances should oil change
intervals exceed 10,000 miles (16,000 km) or
12 months, whichever comes first.
Once A Month Or Before A Long Trip:
Check engine oil level
Check windshield washer fluid level
Check the tire inflation pressures and look
for unusual wear or damage
Check the fluid levels of the coolant reservoir,
brake master cylinder, and power steering,
and fill as needed
Check function of all interior and exterior
lights
WARNING!
You can be badly injured working on or
around a motor vehicle. Do only service
work for which you have the knowledge and
the right equipment. If you have any doubt
about your ability to perform a service job,
take your vehicle to a competent mechanic.
Failure to properly inspect and maintain
your vehicle could result in a component
malfunction and effect vehicle handling
and performance. This could cause an acci
-
dent.
8

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SERVICING AND MAINTENANCE403
ADDITIONAL MAINTENANCE — B6 TO
B20 B
IODIESEL
NOTE:
Under no circumstances should oil change
intervals exceed 8,000 miles (12,875 km) or
six months, whichever comes first when
using biodiesel blends greater than 5% (B5).
The owner is required to monitor mileage for
B6-B20 biodiesel, the automatic oil change
indicator system does not reflect the use of
biofuels.
Fuel filter change interval is maintained at
every second oil change. This is especially
important with biodiesel usage.
For more information on using biodiesel
Ú page 472.
WARNING!
You can be badly injured working on or
around a motor vehicle. Do only service
work for which you have the knowledge and
the right equipment. If you have any doubt
about your ability to perform a service job,
take your vehicle to a competent mechanic.
Failure to properly inspect and maintain
your vehicle could result in a component
malfunction and effect vehicle handling
and performance. This could cause an acci -
dent.
8

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SERVICING AND MAINTENANCE409
MAINTENANCE-FREE BATTERY
Your vehicle is equipped with a
maintenance-free battery. You will never have
to add water, and periodic maintenance is not
required.
PRESSURE WASHING
Cleaning the engine compartment with a high
pressure washer is not recommended.
VEHICLE MAINTENANCE
An authorized dealer has the qualified service
personnel, special tools, and equipment to
perform all service operations in an expert
manner. Service Manuals are available which
include detailed service information for your
vehicle. Refer to these Service Manuals before
attempting any procedure yourself.
NOTE:
Intentional tampering with emissions control
systems may void your warranty and could
result in civil penalties being assessed against
you.
WARNING!
Battery fluid is a corrosive acid solution and
can burn or even blind you. Do not allow
battery fluid to contact your eyes, skin, or
clothing. Do not lean over a battery when
attaching clamps. If acid splashes in eyes
or on skin, flush the area immediately with
large amounts of water Úpage 386.
Battery gas is flammable and explosive.
Keep flame or sparks away from the
battery. Do not use a booster battery or any
other booster source with an output greater
than 12 Volts. Do not allow cable clamps to
touch each other.
Battery posts, terminals, and related acces -
sories contain lead and lead compounds.
Wash hands after handling.
CAUTION!
It is essential when replacing the cables on
the battery that the positive cable is
attached to the positive post and the nega -
tive cable is attached to the negative post.
Battery posts are marked positive (+) and
negative (-) and are identified on the battery
case. Cable clamps should be tight on the
terminal posts and free of corrosion.
If a “fast charger” is used while the battery
is in the vehicle, disconnect both vehicle
battery cables before connecting the
charger to the battery. Do not use a “fast
charger” to provide starting voltage.
CAUTION!
Precautions have been taken to safeguard all
parts and connections however, the
pressures generated by these machines is
such that complete protection against water
ingress cannot be guaranteed.
WARNING!
You can be badly injured working on or
around a motor vehicle. Only do service work
for which you have the knowledge and the
proper equipment. If you have any doubt
about your ability to perform a service job,
take your vehicle to a competent mechanic.
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410SERVICING AND MAINTENANCE
ENGINE OIL — GAS ENGINE
Engine Oil Selection — Gasoline Engine
For best performance and maximum protection
under all types of operating conditions, FCA only
recommends engine oils that are API Certified
and meet the requirements of FCA Material
Standard MS-6395.
NOTE:
Hemi engines (5.7L) at times can tick right after
startup and then quiet down after approxi -
mately 30 seconds. This is normal and will not
harm the engine. This characteristic can be
caused by short drive cycles. For example, if the
vehicle is started then shut off after driving a
short distance. Upon restarting, you may experi -
ence a ticking sound. Other causes could be if
the vehicle is unused for an extended period of
time, incorrect oil, extended oil changes or
extended idling. If the engine continues to tick
or if the Malfunction Indicator Light (MIL) comes
on, see the nearest authorized dealer.
Engine Oil Selection — Diesel Engine
For best performance and maximum protection
under all types of operating conditions, FCA
recommends engine oils that meet the
requirements of FCA Material Standard MS-12991, and that are API SN certified and
meet the requirements of FCA LLC.
American Petroleum Institute (API) Engine
Oil Identification Symbol
This symbol means that the oil has
been certified by the American
Petroleum Institute (API). The
manufacturer only recommends API
Certified engine oils.
This symbol certifies 0W-20, 5W-20, 0W-30,
5W-30 and 10W-30 engine oils.
Synthetic Engine Oils
You may use synthetic engine oils provided the
recommended oil quality requirements are met,
and the recommended maintenance intervals
for oil and filter changes are followed.
Synthetic engine oils which do not have both the
engine oil certification mark and the correct SAE
viscosity grade number should not be used.
Materials Added To Engine Oil
FCA strongly recommends against the addition
of any additives (other than leak detection dyes)
to the engine oil. Engine oil is an engineered
product and its performance may be impaired
by supplemental additives.
Disposing Of Used Engine Oil And Oil
Filters
Care should be taken in disposing of used
engine oil and oil filters from your vehicle. Used
oil and oil filters, indiscriminately discarded, can
present a problem to the environment. Contact
an authorized dealer, service station or
governmental agency for advice on how and
where used oil and oil filters can be safely
discarded in your area.
ENGINE OIL FILTER
The engine oil filter should be replaced with a
new filter at every engine oil change.
Engine Oil Filter Selection
A full-flow type disposable oil filter should be
used for replacement. The quality of
replacement filters varies considerably. Only
high quality Mopar certified filters should be
used.
CAUTION!
Do not use chemical flushes in your engine oil
as the chemicals can damage your engine.
Such damage is not covered by the New
Vehicle Limited Warranty.

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412SERVICING AND MAINTENANCE
(Continued)
Engine Air Cleaner Filter Installation
NOTE:
Inspect and clean the housing if dirt or debris is
present before replacing the engine air cleaner
filter.

1. Install the engine air cleaner filter into the housing assembly with the engine air
cleaner filter inspection surface facing
downward.

2. Install the engine air cleaner filter cover onto the housing assembly.
3. Tighten the fasteners (six) on the engine air cleaner filter assembly.
DRAINING FUEL/WATER SEPARATOR
F
ILTER — DIESEL ENGINE
The fuel/water separator filter housing is
located inside the frame rail, behind the left
front wheel. The best access to this water drain
valve is from under the vehicle. If water is detected in the water separator while
the engine is running, or while the ignition
switch is in the ON/RUN position, the “Water In
Fuel Indicator Light” will illuminate and an
audible chime will be heard. At this point, you
should stop the engine and drain the water from
the filter housing.

Fuel Filter Assembly
If the “Water In Fuel Indicator Light” comes on
and a single chime is heard while you are
driving, or with the ignition in the ON position,
there may be a problem with your water
separator wiring or sensor. See an authorized
dealer for service.
Upon proper draining of the water from the fuel
filter, the “Water In Fuel Indicator Light” will
remain illuminated for approximately 10
seconds. If the water was drained while the
engine was running, the “Water In Fuel Indicator
Light” may remain on for approximately three
minutes.
NOTE:
Care should be taken in disposing of used fluids
from your vehicle. Used fluids, indiscriminately
discarded, can present a problem to the envi
-
ronment. Contact an authorized dealer, service
station, or government agency for advice on
recycling programs and for where used fluids
and filters can be properly disposed of in your
area.
CAUTION!
Do not drain the fuel/water separator filter
when the engine is running.
Diesel fuel will damage blacktop paving
surfaces. Drain the filter into an appro-
priate container.
1 — Water In Fuel Drain Valve
CAUTION! (Continued)CAUTION!
If the “Water In Fuel Indicator Light” remains
on, DO NOT START the engine before you
drain water from the fuel filter to avoid engine
damage.

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SERVICING AND MAINTENANCE415
DIESEL EXHAUST FLUID
Diesel Exhaust Fluid (DEF) sometimes known
simply by the name of its active component,
UREA—is a key component of Selective Catalytic
Reduction (SCR) systems, which help diesel
vehicles meet stringent emission regulations.
DEF is a liquid reducing agent that reacts with
engine exhaust in the presence of a catalyst to
convert smog-forming nitrogen oxides (NOx)
into harmless nitrogen and water vapor.
Refer to Engine Fluids And Lubricants
Úpage 475 for further information.
AIR CONDITIONER MAINTENANCE
For best possible performance, your air
conditioner should be checked and serviced by
an authorized dealer at the start of each warm
season. This service should include cleaning of
the condenser fins and a performance test.
Drive belt tension should also be checked at
this time.
Refrigerant Recovery And Recycling —
R–1234yf
R–1234yf Air Conditioning Refrigerant is a
hydrofluoroolefin (HFO) that is endorsed by the
Environmental Protection Agency and is an
ozone-friendly substance with a low
global-warming potential. It is recommended
that air conditioning service be performed by an
authorized dealer using recovery and recycling
equipment.
NOTE:
Use only FCA approved A/C system PAG
compressor oil, and refrigerants.
Cabin Filter Replacement (A/C Air Filter)
For the proper maintenance intervals
Úpage 395.
WARNING!
Use only refrigerants and compressor lubri -
cants approved by FCA for your air condi -
tioning system. Some unapproved
refrigerants are flammable and can
explode, injuring you. Other unapproved
refrigerants or lubricants can cause the
system to fail, requiring costly repairs.
Refer to Warranty Information Book, for
further warranty information.
The air conditioning system contains refrig -
erant under high pressure. To avoid risk of
personal injury or damage to the system,
adding refrigerant or any repair requiring
lines to be disconnected should be done by
an experienced technician.
CAUTION!
Do not use chemical flushes in your air
conditioning system as the chemicals can
damage your air conditioning components.
Such damage is not covered by the New
Vehicle Limited Warranty.
WARNING!
Do not remove the cabin air filter while the
vehicle is running, or while the ignition is in
the ACC or ON/RUN mode. With the cabin air
filter removed and the blower operating, the
blower can contact hands and may propel dirt
and debris into your eyes, resulting in
personal injury.
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SERVICING AND MAINTENANCE417
6. Remove the cabin air filter by pulling it
straight out of the housing.

Cabin Air Filter

7. Install the cabin air filter with the arrow on the filter pointing toward the floor. When
installing the filter cover, press on each end
until you hear an audible click.
8. Reinstall the glove compartment on the hinges. 9. Pull the tension tether outward and reinstall
the glove compartment past the travel stops
by pushing in on the glove compartment
sides.

Glove Compartment

NOTE:
Ensure the glove compartment door hinges and
glove compartment travel stops are fully
engaged.
10. Reattach the glove compartment tension tether by inserting the tether clip in the
glove compartment and sliding the clip
away from the face of the glove
compartment door.ACCESSORY DRIVE BELT INSPECTION
When inspecting accessory drive belts, small
cracks that run across the ribbed surface of the
belt from rib to rib, are considered normal. This
is not a reason to replace the belt. However,
cracks running along a rib (not across) are not
normal. Any belt with cracks running along a rib
must be replaced. Also have the belt replaced if
it has excessive wear, frayed cords or severe
glazing.CAUTION!
The cabin air filter is identified with an arrow
to indicate airflow direction through the filter.
Failure to properly install the filter will result
in the need to replace it more often.
1 — Glove Compartment Travel Stop
2 — Glove Compartment Tension Tether
3 — Glove Compartment Door
WARNING!
Do not attempt to inspect an accessory
drive belt with vehicle running.
When working near the radiator cooling fan,
disconnect the fan motor lead. The fan is
temperature controlled and can start at any
time regardless of ignition mode. You could
be injured by the moving fan blades.
You can be badly injured working on or
around a motor vehicle. Only do service
work for which you have the knowledge and
the proper equipment. If you have any
doubt about your ability to perform a
service job, take your vehicle to a compe -
tent mechanic.
8

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418SERVICING AND MAINTENANCE

Accessory Belt (Serpentine Belt)

Conditions that would require replacement:
Rib chunking (one or more ribs has sepa -
rated from belt body)
Rib or belt wear
Longitudinal belt cracking (cracks between
two ribs)
Belt slips
“Groove jumping" (belt does not maintain
correct position on pulley)
Belt broken
Noise (objectionable squeal, squeak, or
rumble is heard or felt while drive belt is in
operation) NOTE:
Identify and correct problem before new belt is
installed.
NOTE:
If your vehicle is equipped with a Stop/Start,
belt must be replaced with an OEM grade
Mopar belt.
Some conditions can be caused by a faulty
component such as a belt pulley. Belt pulleys
should be carefully inspected for damage and
proper alignment.
Belt replacement on some models requires the
use of special tools, we recommend having your
vehicle serviced at an authorized dealer.
BODY LUBRICATION
Locks and all body pivot points, including such
items as seat tracks, door hinge pivot points
and rollers, liftgate, tailgate, decklid, sliding
doors and hood hinges, should be lubricated
periodically. Use a lithium-based grease, such
as Mopar Spray White Lube to assure quiet,
easy operation and to protect against rust and
wear. Prior to the application of any lubricant,
the parts concerned should be wiped clean to
remove dust and grit; after lubricating excess oil
and grease should be removed. Particular attention should also be given to hood latching
components to ensure proper function. When
performing other underhood services, the hood
latch release mechanism, and safety catch
should be cleaned and lubricated.
The external lock cylinders should be lubricated
twice a year, preferably in the Autumn and
Spring. Apply a small amount of a high quality
lubricant, such as Mopar Lock Cylinder
Lubricant directly into the lock cylinder.
WINDSHIELD WIPER BLADES
Clean the rubber edges of the wiper blades and
the windshield periodically with a sponge or soft
cloth and a mild nonabrasive cleaner. This will
remove accumulations of salt or road film.
Operation of the wipers on dry glass for long
periods may cause deterioration of the wiper
blades. Always use washer fluid when using the
wipers to remove salt or dirt from a dry
windshield.
Avoid using the wiper blades to remove frost or
ice from the windshield. Keep the blade rubber
out of contact with petroleum products such as
engine oil, gasoline, etc.

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