Ram 2500 2011 (Gas and Diesel) User Guide

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CORROSION WARRANTY
For 3 years, regardless of distance driven,your Corrosion Warranty
covers any body sheet metal panel which develops a hole caused by
corrosion.
In addition, outer body panels are covered against holes caused by
corrosion up to5 years or 160,000 kilometres, whichever occurs first. An
outer body panel is a sheet metal panel which can be seen while walking
around the vehicle, and which is painted body colour.
This warranty applies only to holes caused by corrosion. Cosmetic or
surface corrosion (resulting from stone chips or scratches in the paint, for
example) will not be repaired under this warranty.
If corrosion damage is obviously neglected and allowed to worsen until a
hole develops, this warranty will not cover the repair.
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CORROSION WARRANTY

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EMISSION WARRANTIES
Chrysler Canada warrants that your new vehicle was designed, built and
equipped to conform at the time of sale with applicable federal and
provincial emissions standards, and that the vehicle is at the time of sale
free from defects in material and workmanship which would cause it to fail
to conform to the applicable emission standards within the warranty
periods specified. A covered defect is one which causes your vehicle to fail
to meet applicable emission control regulations.
To keep your vehicle operating properly and in conformance with emission
regulations, see the “Scheduled Maintenance” instructions in your Owner’s
Manual. Only Chrysler parts should be used for maintenance and repair of
your vehicle’s emission control systems.You should keep any receipts for maintenance service and pass them on to
the next owner of your vehicle, in case questions arise concerning
maintenance. Chrysler Canada has the right to deny warranty coverage if
your vehicle has not been properly maintained, or if repairs are needed
because parts other than Chrysler parts were used; however, denial will not
be based on the lack of maintenance records alone.
Warranty service must be performed by an authorized Dodge Retailer.
If emergency warranty service is required and an authorized retailer is not
available, contact Chrysler Canada Customer Assistance (page 20) and
request emission warranty service help.
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EMISSION WARRANTIES

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EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission control components for
3 years or 60,000 kilometres,whichever occurs first. The Emission Defect
warranty provides longer coverage for specified components.
LIGHT-DUTY TRUCKS
For light-duty trucks, the Defect Warranty covers the following major
emission control parts, if so equipped, for8 years or 130,000 kilometres,
whichever occurs first:
•catalytic converter
•powertrain control module
HEAVY-DUTY TRUCKS
Heavy-duty trucks are trucks over 4536 kg (10,000 lb) GVW.For heavy-duty trucks, the Defect Warranty covers the following parts, if
so equipped, for5 years or 80,000 kilometres,whichever occurs first:
•air system controls•onboard diagnostic system
•catalytic converter components
•distributor and components•oxygen sensors
•electronic fuel injection•PCV valve or orifice
system and injectors•powertrain control module
•evaporative-emission canister•secondary ignition wires
and controls•spark plugs
•exhaust manifold•throttle body
•EGR valve and control system•transmission control module
•exhaust pipes (exhaust manifold•vacuum hoses, clamps, fittings
to catalyst) and tubing used for these
•fuel cap and tank assembly, components
pump and fuel lines•vacuum, temperature, altitude,
•ignition coil and module
speed, and time-sensitive sensors,•intake manifold valves and switches used in these
components and systems
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EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY

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EMISSION PERFORMANCE WARRANTY
The Emission Performance Warranty only applies to cars and trucks with
a GVW less than 3855 kg (8500 lb).
For2 years or 40,000 kilometres,whichever occurs first, the Performance
Warranty will cover the cost of repairing or adjusting any components or
parts of your vehicle that might be necessary to pass an approved
provincial Inspection/Maintenance (I/M) program’s emissions test, but
only if:
•your vehicle failed an approved provincial I/M emissions test; and
•your vehicle was properly maintained and operated until it failed the
test; and
•warranty service is required in order for your vehicle to pass the
provincial I/M test
Provincial test fees, if any, are not covered by this warranty.
HOW TO GET SERVICE UNDER THIS WARRANTY
If your vehicle fails an approved I/M emissions test within the Emission
Performance Warranty period, take it to an authorized Dodge Retailer as
soon as possible. Give the service representative the printout that shows
your vehicle failed the test. If possible, bring all service receipts,
maintenance logs and records to prove that your vehicle has been properly
maintained.
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EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY

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WHAT IS NOT COVERED
DAMAGE FROM MISUSE OR ACCIDENT
The warranties in this booklet do not cover repairs required due to fire,
accidents, abuse, negligence, objects striking your vehicle, carrying corro-
sive materials (such as chemicals, acids and fertilizers), misuse (such as
driving over curbs, overloading, spinning wheels, etc.), racing or partici-
pating in a racing event, improper disconnection of components, modifying
the exhaust system, tampering or making adjustments which do not comply
with Chrysler specifications.
Disconnecting, tampering with or changing the reading of the odometer
will void your warranties.
DAMAGE FROM THE ENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused
by exposure to the elements, or repairs required due to airborne fallout,
acid rain, chemicals, tree sap, insects, bird or insect droppings, salt, sand,
gravel, road hazards, hail, windstorms, lightning, floods or any other event
of nature.Road salt, car washes, scuffs and scratches, and everyday abrasion from
sand and dirt can affect the appearance of a vehicle’s wheels (steel, chrome
and aluminum) and other undercarriage parts. Some surface corrosion with
use is normal; it is not a defect and is not covered by any warranty.
NORMAL MAINTENANCE AND WEAR
The warranties in this booklet do not cover normal maintenance services,
such as oil and filter changes, general lubrication, tire rotation, engine
tune-ups and replacing spark plugs. Required maintenance services are
described in detail in your Owner’s Manual. The warranties also do not
cover light bulbs and fuses, worn wiper blades, clutch discs, brake rotors,
pads, linings or drums, windshield and rear window, wheel alignment and
wheel balancing (unless they are defective, see page 7).
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WHAT IS NOT COVERED

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DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to
improper maintenance, lack of maintenance, use of contaminated or dirty
fuels or failure to use the proper fuels and lubricants recommended in the
Owner’s Manual.
EXTRA EXPENSES
The warranties in this booklet do not cover incidental or consequential
damages such as loss of use of your vehicle, loss of time, inconvenience,
expense for fuel, telephone, travel, rental car, overnight accommodation,
loss or damage to your personal property, commercial loss, loss of
income, etc.
NON-CHRYSLER MODIFICATIONS
The warranties in this booklet do not cover repairs required because of
non-Chrysler modifications, installation of special equipment or accesso-
ries, or use of special materials, fuels or additives. This includes special
bodies, body conversions, fuel system conversions, trailer hitches, window
tints, sunroofs, theft alarms, etc. Non-Chrysler modifications do not by
themselves void your warranty, but they are not covered by your warranty.
NON-CHRYSLER PARTS
The warranties in this booklet do not cover parts, equipment, materials or
additives not supplied by Chrysler or not certified for use on your vehicle.
Performance and racing parts are considered to be non-Chrysler parts.
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WHAT IS NOT COVERED

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EXPORTED VEHICLES
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW,
THERE IS NO WARRANTY COVERAGE ON THIS VE-
HICLE IF IT IS SOLD IN OR REGISTERED IN COUN-
TRIES OTHER THAN CANADA.
This policy does not apply to vehicles that have received
authorization for export from Chrysler Canada. Retailers may
not give authorization for export. You should consult an
authorized retailer to determine this vehicle’s warranty cover-
age if you have any questions.
This policy does not apply to vehicles registered to Canadian
Government officials or military personnel on assignment
outside of Canada.
(See also page 17.)
TOTAL LOSS AND SALVAGE VEHICLES
Any vehicle that is declared to be a total loss by any insurance company,
or is rebuilt after being declared to be a total loss, or is otherwise
designated as “salvage,” “scrap,” “rebuilt” or words of similar impact will
no longer have any warranty coverage.
Chrysler Canada will deny warranty coverage without notice if it learns
that a vehicle is ineligible for coverage for any of these reasons.
RESTRICTED WARRANTY
Chrysler Canada may restrict the warranty on your vehicle if the vehicle
is not properly maintained, or if it is abused or neglected and the abuse or
neglect interferes with the proper functioning of the vehicle. If the
warranty is restricted, coverage may be denied or subject to approval by
Chrysler Canada before repairs are performed.
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WHAT IS NOT COVERED

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HOW TO GET SERVICE
IN CANADA:
Warranty service must be done by an authorized Dodge Retailer. If you
move or are travelling in Canada, warranty service may be requested from
any authorized Dodge Retailer, but preferably one who sells the same
Dodge brand vehicle as yours.
IN THE UNITED STATES(INCLUDINGU.S.POSSESSIONS
AND TERRITORIES
)AND MEXICO:
If you are travelling temporarily in the United States or Mexico, and your
vehicle remains registered in Canada, your Chrysler Canada Warranty will
still apply. Service may be requested at any authorized Dodge Retailer.
IN A FOREIGN COUNTRY OUTSIDE OFNORTHAMERICA:
If you are travelling temporarily outside of North America, and your
vehicle remains registered in Canada, you should take your vehicle to an
authorized Dodge Retailer. If the authorized retailer charges you for repairs
which you feel should be covered under your warranty, please get a
detailed receipt for the work done. When your vehicle returns to Canada,contact the Chrysler Canada Customer Assistance Centre (page 20) for
reimbursement consideration. Reimbursement will not be considered if the
vehicle does not return to Canada.
IF YOU MOVE:
If you are moving to another country, be sure to contact the customs
department of the destination country before you move. Vehicle importa-
tion rules vary considerably from country to country.
If you are moving to the United States, be sure to also contact the Chrysler
Motors Customer Assistance office at 1-800-992-1997 to obtain the
necessary documentation to register your vehicle and to determine
warranty eligibility in the U.S.
NOTICE:
If your vehicle is registered outside of Canada, and you have not followed
the procedure set out above, your vehicle will no longer be eligible for
warranty coverage of any kind. (Vehicles registered to Canadian Govern-
ment officials or military personnel on assignment outside of Canada will
continue to be covered by the Basic Warranty.)
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HOW TO GET SERVICE

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OTHER THINGS YOU SHOULD KNOW
OPTIONAL SERVICE CONTRACT
Chrysler Canada has a service contract specially designed for most new
vehicles, to cover repair costs beyond your vehicle’s warranty. Protection
is available for almost every operating part of your vehicle, and at
reasonable cost.
Chrysler Canada stands fully behind its service contracts. Be sure that the
contract you buy is a genuineChryslerService Contract. We arenot
responsible for other companies’ contracts. See page 26 for details on
available service contracts.
APPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance items
are normally found and corrected during new vehicle inspection. For your
protection, if you find any such defect or damage, you should tell your
selling retailer immediately, because if the problem worsens due to use and
exposure, repairs will not be covered by any warranty.
PRODUCTION CHANGES
Chrysler Canada and its retailers reserve the right to make changes in
vehicles built and/or sold at any time without incurring any obligations to
make the same or similar changes on vehicles which were built and/or sold
previously.
EXCHANGE PARTS
To reduce the amount of time your vehicle is out of service due to repairs,
Chrysler may offer exchange service on some parts. Moparor Autopar™
brand exchange parts may be new, remanufactured, reconditioned or
repaired, but all meet Chrysler standards and are warranted the same as
new parts. Examples of parts that may be serviced by exchange include
engines, transmissions, instrument clusters, radios, tape and CD players,
speedometers and various electronic modules.
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OTHER THINGS YOU SHOULD KNOW

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RECLAIMED REFRIGERANT
To help control suspected ozone-depleting agents, regulations require the
capture, purification and reuse of automotive refrigerant gases. As a result,
any repairs to the sealed portion of your air conditioning system, if so
equipped, may involve the installation of purified reclaimed refrigerant.
DIGITAL VIDEO AND COMPACT DISCS(DVD/CD)
There are some things you should know about non-commercial DVDs and
CDs. Labels applied to home-recorded discs may curl, buckle or peel off.
This can result in ejection failure, and repairs required to remove a “stuck”
disc are not covered by warranty. In addition, some home-recorded discs
may not be compatible with automotive players and may skip or produce
error messages. If you encounter this, check your player by using a
commercial disc which is known to be playable. If a disc is not compatible
with the player, replacing or servicing the player will not solve the
problem.
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OTHER THINGS YOU SHOULD KNOW