service Ram 3500 2019 Owner's Manual

MULTIMEDIA 663
SiriusXM Guardian (4C/4C NAV) — If Equipped
NOTE:
Your vehicle may be transmitting data as authorized by the
subscriber.
An included trial and/or subscription is required to take
advantage of the SiriusXM Guardian services in the next
section of this guide. To register with SiriusXM Guardian,
press the Apps button on your 8.4-inch or 12–inch touch-
screen to get started.
NOTE:
SiriusXM Guardian is available only on equipped vehicles
purchased within the continental United States, Alaska,
Hawaii, and Canada. Services can only be used where
coverage is available; see coverage map for details. SOS Call
Theft Alarm Notification
Remote Door Lock/Unlock
Send & Go
Vehicle Finder-If Equipped
Stolen Vehicle Assistance
Remote Vehicle Start**
Remote Horn & Lights
Roadside Assistance Call
Vehicle Health Reports-If Equipped**
Vehicle Health Alert**
Performance Pages Plus**
• **If vehicle is equipped.
CAUTION!
Some SiriusXM Guardian services, including SOS Call
and Roadside Assistance Call will NOT work without an
operable LTE (voice/data) or 3G or 4G (data) network
connection compatible with your device.
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664 MULTIMEDIA
Register (4C/4C NAV)
To unlock the full potential of SiriusXM Guardian in your
vehicle, you must activate your SiriusXM Guardian services.
1. Press the Apps icon on the bottom of your in-vehicletouchscreen.
2. Select the Activate Services icon from your list of apps.
3. Select “Customer Care” to speak with a SiriusXM Guardian Customer Care agent who will activate services
in your vehicle, or select “Enter Email” to activate on the
web.
For further information:
• U.S. residents visit: siriusxm.com/guardian
• Canadian residents visit: siriusxm.ca/guardian
Mobile App (4C/4C NAV)
You’re only a few steps away from using remote commands
and playing your favorite music in your car.
Mobile App
To use the Uconnect App:
• Download the Uconnect App to your mobile device.
• Press the Info button on the navigation bar at the bottom of the app for Vehicle Info.
• Press the Remote button on the navigation bar at the bottom of the app to Lock/Unlock, Remote Start, and acti -
vate your horn and lights remotely.

MULTIMEDIA 665
• Press the Location button on the navigation bar at thebottom of the app to bring up a map to locate your vehicle
or send a location to your vehicle’s navigation system.
• Press the Settings button in the upper left corner of the app to bring up app settings and access the Assist Call Centers.
NOTE:
For further information please visit DriveUconnect.com(U.S.
Residents) or DriveUconnect.ca (Canadian Residents).
SiriusXM Travel Link (4C NAV)
Need to find a gas station, view local movie listings, check a
sports score or the 5 - day weather forecast? SiriusXM Travel
Link is a suite of services that brings a wealth of information
right to your Uconnect 4C NAV system.
Push the VR button . After the beep, say one of the
following commands:
• “Show fuel prices ”
• “Show 5 - day weather forecast ”
• “Show extended weather ” TIP:
Traffic alerts are not accessible with Voice Command.
Uconnect 4C NAV With 8.4–inch Display SiriusXM Travel
Link
9

672 MULTIMEDIA
Additional Information
© 2019 FCA US LLC. All rights reserved. Mopar and Ucon-
nect are registered trademarks and Mopar Owner Connect is
a trademark of FCA US LLC. Android is a trademark of
Google Inc. SiriusXM and all related marks and logos are
trademarks of SiriusXM Radio Inc.
Uconnect System Support:
• U.S. residents visit www.DriveUconnect.com or call:
1-877-855-8400(24 hours a day 7 days a week)
• Canadian residents visit www.DriveUconnect.ca or call:
1-800-465-2001(English) or 1-800-387-9983(French)
SiriusXM Guardian services support:
• U.S. residents visit www.siriusxm.com/guardian or call:
1-844-796-4827
• Canadian residents visit www.siriusxm.ca/guardian or
call: 1-877-324-9091
CD/DVD DISC MAINTENANCE
To keep a CD/DVD in good condition, take the following
precautions:
• Handle the disc by its edge; avoid touching the surface.
• If the disc is stained, clean the surface with a soft cloth, wiping from center to edge.
• Do not apply paper or tape to the disc; avoid scratching the disc.
• Do not use solvents such as benzene, thinner, cleaners, or anti-static sprays.
• Store the disc in its case after playing.
• Do not expose the disc to direct sunlight.
• Do not store the disc where temperatures may become too high.
NOTE:
If you experience difficulty in playing a particular disc, it
may be damaged (e.g., scratched, reflective coating removed,
a hair, moisture or dew on the disc), oversized, or have
protection encoding. Try a known good disc before consid -
ering disc player service.

673
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep a
maintenance log of your vehicle's service history. This can
often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle's problems or the specific
work you want done. If you've had an accident or work done
that is not on your maintenance log, let the service advisor
know.
Be Reasonable With Requests
If you list a number of items and you must have your vehicle
by the end of the day, discuss the situation with the service
advisor and list the items in order of priority. At many autho-
rized dealers, you may obtain a rental vehicle at a minimal
daily charge. If you need a rental, it is advisable to make
these arrangements when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally inter -
ested in your satisfaction. We want you to be happy with our
products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho -
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service. The
manufacturer's authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest infor -
mation to ensure the vehicle is fixed correctly and in a timely
manner.
10

674 CUSTOMER ASSISTANCE
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with this
process.
• If for some reason you are still not satisfied, talk to thegeneral manager or owner of the authorized dealer. They
want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern, you may contact the manufacturer's customer center.
Any communication to the manufacturer's customer center
should include the following information:
• Owner's name and address
• Owner's telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
Puerto Rico And U.S. Virgin Islands
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345

CUSTOMER ASSISTANCE 675
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the manu-
facturer has installed special TDD (Telecommunication
Devices for the Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who has access to a
TDD or a conventional teletypewriter (TTY) in the United
States, can communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer's New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manufac-
turer's service contracts. If you purchased a manufacturer's
service contract, you will receive Plan Provisions and an
Owner Identification Card in the mail within three weeks of the vehicle delivery date. If you have any questions about the
service contract, call the manufacturer's Service Contract
National Customer Hotline at 1-800-521-9922 (Canadian resi
-
dents, call (800) 465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service contract
that is not the manufacturer's service contract. It is not
responsible for any service contract other than the manufac -
turer's service contract. If you purchased a service contract
that is not a manufacturer's service contract, and you require
service after the manufacturer's New Vehicle Limited
Warranty expires, please refer to the contract documents,
and contact the person listed in those documents.
We appreciate that you have made a major investment when
you purchased the vehicle. An authorized dealer has also
made a major investment in facilities, tools, and training to
assure that you are absolutely delighted with the ownership
experience. You will be pleased with their sincere efforts to
resolve any warranty issues or related concerns.
10

CUSTOMER ASSISTANCE 677
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans -
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/ .
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the informa -
tion that students and professional technicians need in diag -
nosing/troubleshooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A complete
working knowledge of the vehicle, system, and/or compo -
nents is written in straightforward language with illustra-
tions, diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct prob
-
lems the first time, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and a
complete list of all tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared with the assis -
tance of service and engineering specialists to acquaint you
with specific FCA US LLC vehicles. Included are starting,
operating, emergency and maintenance procedures as well
as specifications, capabilities and safety tips.
Call toll free at:
• 1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
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680
Center High Mounted Stop Light......................................... 453
Center Seat Storage Compartment ....................................... 113
Changing A Flat Tire .............................................................. 469
Chart, Tire Sizing .................................................................... 533
Check Engine Light (Malfunction Indicator Light) ........... 193
Checking Your Vehicle For Safety ........................................ 286
Checks, Safety .......................................................................... 286
Child Restraint ........................................................................ 258
Child Restraints Booster Seats ........................................................................ 262
Child Seat Installation ................................................ 275, 277
How To Stow An unused ALR Seat Belt ......................... 273Infant And Child Restraints .............................................. 260Locating The LATCH Anchorages ................................... 269
Lower Anchors And Tethers For Children ..................... 264Older Children And Child Restraints .............................. 261
Seating Positions ................................................................. 263
Clean Air Gasoline .................................................................. 568
Cleaning Wheels................................................................................... 551
Climate Control ......................................................................... 79 Automatic ............................................................................... 83
Manual .................................................................................... 79
Cold Weather Operation........................................................ 296
Compact Disc (CD) Maintenance ......................................... 672
Compact Spare Tire ................................................................ 549 Contract, Service......................................................................675
Cooling Pressure Cap (Radiator Cap) ..................................525
Cooling System ........................................................................522
Adding Coolant (Antifreeze) .............................................524
Coolant Level ...............................................................522, 525Cooling Capacity .................................................................571
Disposal Of Used Coolant..................................................525Drain, Flush, And Refill .....................................................523
Inspection ............................................................................. 525
Points To Remember ........................................................... 526Pressure Cap ........................................................................525Radiator Cap ........................................................................525Selection Of Coolant (Antifreeze) .....................523, 571, 572
Corrosion Protection ...............................................................557
Cruise Control (Speed Control) ....................................354, 357
Cruise Light .....................................................................191, 192
Cupholders...............................................................................122
Customer Assistance ..............................................................673
Cybersecurity ...........................................................................576 D
Daytime Running Lights ..........................................................68
Dealer Service ..........................................................................506
Defroster, Rear Window ..........................................................79
Defroster, Windshield ......................................................79, 287
Delay (Intermittent) Wipers ....................................................77
Diagnostic System, Onboard .................................................192

684
J
Jack Location............................................................................ 469
Jump Starting........................................................................... 488 K
Key Fob Panic Alarm ........................................................................... 19
Programming Additional Key Fobs ............................. 24, 30
Key Fob Battery Service (Remote Keyless Entry)................. 21
Key Fob Programming (Remote Keyless Entry) .................. 24
Keyless Enter-N-Go .......................................................... 36, 291 Lock The Vehicle’s Doors................................... 585, 610, 631
Passive Entry.......................................................................... 36
Passive Entry Programming ...................................... 610, 631
Keys............................................................................................. 18 Replacement........................................................................... 31 L
Lane Change And Turn Signals .............................................. 71 Lane Change Assist .................................................................. 71
Latches ...................................................................................... 289 Hood ..................................................................................... 101
Lead Free Gasoline ................................................................. 567
Leaks, Fluid.............................................................................. 289
Life Of Tires ............................................................................. 545
Light Bulbs ....................................................................... 289, 446
Lights ........................................................................................ 289 Air Bag .................................................................. 180, 245, 287 Automatic High Beam ..........................................................68
Brake Assist Warning .........................................................204
Brake Warning .....................................................................180
Bulb Replacement................................................................446
Cab Top Clearance ..............................................................455
Cargo .......................................................................................72
Center Mounted Stop..........................................................453
Courtesy/Reading ................................................................74
Cruise ............................................................................191, 192 Daytime Running ..................................................................68
Electronic Stability Program(ESP) Indicator ...................181
Engine Temperature Warning ...........................................181
Exterior............................................................................67, 289Fog .........................................................................................451
Four Wheel Drive Indicator ...............................................317Hazard Warning Flasher ....................................................440
Headlights ........................................................................67, 69High Beam ..............................................................................68
Hill Descent Control Indicator .......................................... 206Illuminated Entry ..................................................................76
Interior ..............................................................................73, 74
Lights On Reminder..............................................................70
Low Fuel ...............................................................................186
Malfunction Indicator (Check Engine).............................184Park........................................................................................191Passing ....................................................................................69