ESP Ram 3500 2020 Owner's Guide

STARTING AND OPERATING225
The fuel grade should be clearly marked on
the pump at the fuel station.
The engine requires the use of “Ultra Low
Sulfur Diesel Fuel”. Use of incorrect fuel
could result in engine and exhaust system
damage. Refer to “Fuel Requirements” in
“Technical Specifications” for further infor -
mation.
If climatized or diesel Number 1 ULSD fuel is
not available, and you are operating below
(20°F/-6°C), in sustained arctic conditions,
Mopar Premium Diesel Fuel Treatment (or
equivalent) is recommended to avoid gelling
(see Fuel Operating Range Chart).
Under some circumstances increased engine
noise may be audible in the seconds
following a cold start. This is most likely to
occur when using fuel that isn't blended for
the ambient temperature present. This may
occur on an unseasonably cold day or when a
truck is fueled in a warmer climate and driven
to a colder climate. The noise can typically be
prevented by using Mopar Premium Diesel
Fuel Treatment as recommended (see Fuel
Operating Range Chart).
Engine Oil Usage
Refer to “Dealer Service” in “Servicing And
Maintenance” for the correct engine oil
viscosity.
Winter Front Cover Usage
A Winter front or cold weather cover is to be
used in ambient temperatures below 32°F
(0°C), especially during extended idle
conditions. This cover is equipped with four
flaps for managing total grille opening in varying
ambient temperatures. If a Winter front or cold
weather cover is to be used the flaps should be
left in the full open position to allow air flow to
the charge air cooler and automatic
transmission oil cooler. When ambient
temperatures drop below 0°F (-17°C) the four
flaps need to be closed. A suitable cold weather
cover is available from your Mopar dealer.
Battery Blanket Usage
A battery loses 60% of its cranking power as the
battery temperature decreases to 0°F (-18°C).
For the same decrease in temperature, the
engine requires twice as much power to crank
at the same RPM. The use of 120 VAC powered
battery blankets will greatly increase starting capability at low temperatures. Suitable battery
blankets are available from an authorized
Mopar dealer.
Engine Warm-Up
Avoid full throttle operation when the engine is
cold. When starting a cold engine, bring the
engine up to operating speed slowly to allow the
oil pressure to stabilize as the engine warms up.
NOTE:
High-speed, no-load running of a cold engine
can result in excessive white smoke and poor
engine performance. No-load engine speeds
should be kept under 1,000 RPM during the
warm-up period, especially in cold ambient
temperature conditions.
Your vehicle is equipped with an engine warm
up protection feature that may limit engine
performance after cold starting at low ambient
temperatures. The length of time engine speed
is limited is dependent upon engine coolant
temperature. Engine speed may be briefly
limited to 1000 RPM after starting with coolant
temperature below freezing conditions, and
may be limited to 1000 RPM for up to
approximately 2 minutes under more severe
cold conditions.
5

20_DJD2_OM_EN_USC_t.book Page 225

STARTING AND OPERATING227
DECEL switch and the idle speed will
decrease to approximately 1,100 RPM.
3. To cancel the Idle–Up feature, either push the CANCEL switch, push the ON/OFF
switch, or press the brake pedal.

NOISE
Diesel engines can create noises that may seem
concerning. The nature of a diesel engine is
compression ignition where compressed air and
fuel are mixed and ignited. Weather, barometric
pressure, altitude, and temperature will affect how
fuel is ignited in the engine. Engines will sound
different from day to day or previous model years.
Clicking, ticking, or light knocking is normal and will
change from day to day, as the engine breaks in, and can vary with changes in ambient
temperature. Clicking sound from under the hood
shortly after vehicle shutdown is normal as
actuators such as the EGR valve are cycled. Fuel
pump noise may increase during low speed/light
load conditions when ambient temperature is
above 100°F (38°C), and when fuel tank level is
below 10% which is a normal condition of the fuel
system and controls strategy. Diesel equipped
vehicles also have an exhaust after-treatment
system to reduce emissions utilizing a DPF (refer to
“Odor” in this section for further information) and a
Selective Reduction Catalyst (SCR). The SCR
reduces Nitrogen Oxides (NOx) using the Diesel
Exhaust Fluid (DEF) system. DEF is injected directly
into the SCR through a dosing module. This
process will create a clicking sound and at times, will make noise even with the vehicle shut off. This
is normal as the DEF dosing module is purging
DEF. If at any time the check engine light is on,
please visit an authorized dealer.

STOPPING THE ENGINE
Idle the engine a few minutes before routine
shutdown. After full load operation, idle the
engine three to five minutes before shutting it
down. This idle period will allow the lubricating
oil and coolant to carry excess heat away from
the combustion chamber, bearings, internal
components, and turbocharger. This is
especially important for turbocharged, charge
air-cooled engines. Refer to the following chart
for proper engine shutdown:
Driving Condition
Load Turbocharger Temperature Idle Time (min.) Before Engine
Shutdown
Stop and Go EmptyCoolLess than One
Stop and Go Medium -One
Highway Speeds MediumWarmTwo
City Traffic Maximum GCWR -Three
Highway Speeds Maximum GCWR -Four
Uphill Grade Maximum GCWR HotFive
5

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STARTING AND OPERATING235
BRAKE/TRANSMISSION SHIFT
I
NTERLOCK SYSTEM
This vehicle is equipped with a Brake
Transmission Shift Interlock System (BTSI) that
holds the transmission gear selector in PARK
unless the brakes are applied. To shift the
transmission out of PARK, the engine must be
running and the brake pedal must be pressed.
The brake pedal must also be pressed to shift
from NEUTRAL into DRIVE or REVERSE when the
vehicle is stopped or moving at low speeds.
EIGHT-SPEED AUTOMATIC
T
RANSMISSION — IF EQUIPPED
The transmission is controlled using a rotary
electronic gear selector located on the
instrument panel. The transmission gear range
(PRND) is displayed both above the gear
selector and in the instrument cluster. To select
a gear range, simply rotate the gear selector.
You must press the brake pedal to shift the
transmission out of PARK (or NEUTRAL, when
the vehicle is stopped or moving at low speeds).
To shift past multiple gear ranges at once (such
as PARK to DRIVE), simply rotate the gear
selector to the appropriate detent. Select the
DRIVE range for normal driving. NOTE:
In the event of a mismatch between the gear
selector position and the actual transmission
gear (for example, driver selects PARK while
driving), the position indicator will blink continu
-
ously until the selector is returned to the proper
position, or the requested shift can be
completed.
The electronically-controlled transmission
adapts its shift schedule based on driver inputs,
along with environmental and road conditions.
The transmission electronics are
self-calibrating; therefore, the first few shifts on
a new vehicle may be somewhat abrupt. This is
a normal condition, and precision shifts will
develop within a few hundred miles
(kilometers).

Only shift from DRIVE to PARK or REVERSE when
the accelerator pedal is released and the vehicle
is stopped. Be sure to keep your foot on the brake
pedal when shifting between these gears.

The transmission gear selector has only PARK,
REVERSE, NEUTRAL, and DRIVE positions.
Manual downshifts can be made using the
Electronic Range Select (ERS) shift control.
Pressing the GEAR -/GEAR + switches (on the
steering wheel) while in the DRIVE position will select the highest available transmission gear,
and will display that gear limit in the instrument
cluster as 1, 2, 3, etc. Refer to “Electronic
Range Select (ERS) Operation” in this section
for further information. Some models will
display both the selected gear limit, and the
actual current gear, while in ERS mode.

Electronic Transmission Gear Selector

Gear Ranges
Do not depress the accelerator pedal when
shifting from PARK or NEUTRAL into another
gear range.
NOTE:
After selecting any gear range, wait a moment
to allow the selected gear to engage before
accelerating. This is especially important when
the engine is cold.
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STARTING AND OPERATING237
The following indicators should be used to
ensure that you have properly engaged the
transmission into the PARK position:
Look at the transmission gear position
display and verify that it indicates the PARK
position (P), and is not blinking.
With brake pedal released, verify that the
gear selector will not move out of PARK.
REVERSE (R)
This range is for moving the vehicle backward.
Shift into REVERSE only after the vehicle has
come to a complete stop.
NEUTRAL (N)
Use this range when the vehicle is standing for
prolonged periods with the engine running.
Apply the parking brake and shift the
transmission into PARK if you must exit the
vehicle. DRIVE (D)
This range should be used for most city and
highway driving. It provides the smoothest
upshifts and downshifts, and the best fuel
economy. The transmission automatically
upshifts through all forward gears. The DRIVE
position provides optimum driving
characteristics under all normal operating
conditions.
When frequent transmission shifting occurs
(such as when operating the vehicle under
heavy loading conditions, in hilly terrain,
traveling into strong head winds, or while towing
a heavy trailer), select TOW/HAUL mode or use
the Electronic Range Select (ERS) shift control
refer to "Electronic Range Select [ERS]
Operation" in this section for further information
to select a lower gear range. Under these

Never leave children alone in a vehicle, or
with access to an unlocked vehicle. Allowing
children to be in a vehicle unattended is
dangerous for a number of reasons. A child
or others could be seriously or fatally injured.
Children should be warned not to touch the
parking brake, brake pedal or the transmis
-
sion gear selector.

Do not leave the key fob in or near the
vehicle (or in a location accessible to chil -
dren), and do not leave the ignition in the
ACC or ON/RUN mode. A child could
operate power windows, other controls, or
move the vehicle.
CAUTION!
DO NOT race the engine when shifting from
PARK or NEUTRAL into another gear range,
as this can damage the drivetrain.
Before moving the transmission gear
selector out of PARK, you must start the
engine, and also press the brake pedal.
Otherwise, damage to the gear selector
could result.
WARNING! (Continued)
WARNING!
Do not coast in NEUTRAL and never turn off
the ignition to coast down a hill. These are
unsafe practices that limit your response to
changing traffic or road conditions. You might
lose control of the vehicle and have a
collision.
CAUTION!
Towing the vehicle, coasting, or driving for any
other reason with the transmission in
NEUTRAL can cause severe transmission
damage. Refer to “Recreational Towing” in
“Starting And Operating” and “Towing A
Disabled Vehicle” in “In Case Of Emergency”
for further information.
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240STARTING AND OPERATING
(Continued)
The electronically-controlled transmission
provides a precise shift schedule. The
transmission electronics are self-calibrating;
therefore, the first few shifts on a new vehicle
may be somewhat abrupt. This is a normal
condition, and precision shifts will develop
within a few hundred miles (kilometers).
Only shift from DRIVE to PARK or REVERSE
when the accelerator pedal is released and the
vehicle is stopped. Be sure to keep your foot on
the brake pedal when shifting between these
gears.
The transmission gear selector has only PARK,
REVERSE, NEUTRAL, and DRIVE shift positions.
Manual downshifts can be made using the
Electronic Range Select (ERS) shift control.
Pressing the ERS (-/+) switches (on the steering
wheel) while in the DRIVE position will select the
highest available transmission gear, and will
display that gear limit in the instrument cluster
as 1, 2, 3, etc. Refer to "Electronic Range Select
(ERS) Operation" in this section for further
information. Some models will display both the
selected gear limit, and the actual current gear,
while in ERS mode.Gear Ranges
Do not depress the accelerator pedal when
shifting from PARK or NEUTRAL into another
gear range.
NOTE:
After selecting any gear range, wait a moment
to allow the selected gear to engage before
accelerating. This is especially important when
the engine is cold.
PARK (P)
This range supplements the parking brake by
locking the transmission. The engine can be
started in this range. Never attempt to use
PARK while the vehicle is in motion. Apply the
parking brake when exiting the vehicle in this
range.
When parking on a level surface, you may shift
the transmission into PARK first, and then apply
the parking brake.
When parking on a hill, apply the parking brake
before shifting the transmission to PARK,
otherwise the load on the transmission locking
mechanism may make it difficult to move the
gear selector out of PARK. As an added precaution, turn the front wheels toward the
curb on a downhill grade and away from the
curb on an uphill grade.
When exiting the vehicle, always:
Apply the parking brake.
Shift the transmission into PARK.
Turn the engine off.
Remove the key fob.
NOTE:
On four-wheel drive vehicles be sure that the
transfer case is in a drive position.
WARNING!
Never use the PARK position as a substi -
tute for the parking brake. Always apply the
parking brake fully when exiting the vehicle
to guard against vehicle movement and
possible injury or damage.
Your vehicle could move and injure you and
others if it is not in PARK. Check by trying to
move the gear selector out of PARK with the
brake pedal released. Make sure the trans -
mission is in PARK before exiting the
vehicle.

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242STARTING AND OPERATING
NEUTRAL (N)
Use this range when the vehicle is standing for
prolonged periods with the engine running. The
engine may be started in this range. Apply the
parking brake and shift the transmission into
PARK if you must exit the vehicle. DRIVE (D)
This range should be used for most city and
highway driving. It provides the smoothest
upshifts and downshifts, and the best fuel
economy. The transmission automatically
upshifts through underdrive first, second, and
third gears, direct fourth gear and overdrive fifth
and sixth gears. The DRIVE position provides
optimum driving characteristics under all
normal operating conditions.
When frequent transmission shifting occurs
(such as when operating the vehicle under
heavy loading conditions, in hilly terrain,
traveling into strong head winds, or while towing
a heavy trailer), use the Electronic Range Select
(ERS) shift control refer to “Electronic Range
Select (ERS) Operation” in this section for
further information to select a lower gear range.
Under these conditions, using a lower gear
range will improve performance and extend
transmission life by reducing excessive shifting
and heat buildup.If the transmission temperature exceeds
normal operating limits, the powertrain
controller will modify the transmission shift
schedule and expand the range of torque
converter clutch engagement. This is done to
prevent transmission damage due to
overheating.
If the transmission becomes extremely hot or is
in danger of overheating, the “Transmission
Temperature Warning Light” may illuminate and
the transmission may operate differently until
the transmission cools down.
NOTE:
Use caution when operating a heavily loaded
vehicle at low speeds (such as towing a trailer
up a steep grade, or in stop-and-go traffic)
during hot weather. In these conditions, torque
converter slip can impose a significant addi
-
tional heat load on the cooling system. Down -
shifting the transmission to the lowest possible
gear (when climbing a grade), or shifting to
NEUTRAL (when stopped in heavy traffic) can
help to reduce this excess heat generation.
WARNING!
Do not coast in NEUTRAL and never turn off
the ignition to coast down a hill. These are
unsafe practices that limit your response to
changing traffic or road conditions. You might
lose control of the vehicle and have a
collision.
CAUTION!
Towing the vehicle, coasting, or driving for any
other reason with the transmission in
NEUTRAL can cause severe transmission
damage. Refer to “Recreational Towing” in
“Starting And Operating” and “Towing A
Disabled Vehicle” in “In Case Of Emergency”
for further information.

20_DJD2_OM_EN_USC_t.book Page 242

STARTING AND OPERATING245
When To Use TOW/HAUL Mode
When driving in hilly areas, towing a trailer,
carrying a heavy load, etc., and frequent
transmission shifting occurs, push the TOW/
HAUL switch to activate TOW/HAUL mode. This
will improve performance and reduce the
potential for transmission overheating or failure
due to excessive shifting. When operating in
TOW/HAUL mode, transmission upshifts are
delayed, and the transmission will
automatically downshift (for engine braking)
when the throttle is closed and/or during steady
braking maneuvers.

TOW/HAUL Switch
The “TOW/HAUL Indicator Light” will illuminate
in the instrument cluster to indicate that TOW/
HAUL mode has been activated. Pushing the
switch a second time restores normal
operation. Normal operation is always the
default at engine start-up. If TOW/HAUL mode is
desired, the switch must be pushed each time
the engine is started.
Torque Converter Clutch
A feature designed to improve fuel economy
has been included in the automatic
transmission on your vehicle. A clutch within the
torque converter engages automatically at
calibrated speeds. This may result in a slightly
different feeling or response during normal operation in the upper gears. When the vehicle
speed drops or during some accelerations, the
clutch automatically disengages.
NOTE:
The torque converter clutch will not engage,
until the transmission fluid and engine
coolant are warm [usually after 1 to 3 miles
(2 to 5 km) of driving]. Because engine speed
is higher when the torque converter clutch is
not engaged, it may seem as if the transmis
-
sion is not shifting properly when cold. This is
normal. Using the Electronic Range Select
(ERS) shift control, when the transmission is
sufficiently warm, will demonstrate that the
transmission is able to shift into and out of
Overdrive.
If the vehicle has not been driven for several
days, the first few seconds of operation after
shifting the transmission into gear may seem
sluggish. This is due to the fluid partially
draining from the torque converter into the
transmission. This condition is normal and
will not cause damage to the transmission.
The torque converter will refill within five
seconds after starting the engine.
WARNING!
Do not use the “TOW/HAUL” feature when
driving in icy or slippery conditions. The
increased engine braking can cause the rear
wheels to slide, and the vehicle to swing
around with the possible loss of vehicle
control, which may cause an accident
possibly resulting in personal injury or death.
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262STARTING AND OPERATING
The Basics Of Off-Road Driving
You will encounter many types of terrain driving
off-road. You should be familiar with the terrain
and area before proceeding. There are many
types of surface conditions: hard packed dirt,
gravel, rocks, grass, sand, mud, snow and ice.
Every surface has a different effect on your
vehicle's steering, handling and traction.
Controlling your vehicle is one of the keys to
successful off-road driving, so always keep a
firm grip on the steering wheel and maintain a
good driving posture. Avoid sudden
accelerations, turns or braking. In most cases
there are no road signs, posted speed limits or
signal lights. Therefore you will need to use your
own good judgment on what is safe and what
isn't. When on a trail you should always be
looking ahead for surface obstacles and
changes in terrain. The key is to plan your future
driving route while remembering what you are
currently driving over.
When To Use Low Range
When driving off-road, shift into 4WD LOW for
additional traction or to improve handling and
control on slippery or difficult terrain. Due to the
lower gearing, low range will allow the engine to
operate in a higher power range. This will allow
you to idle over obstacles and down hills, with
improved control and less effort. Also, use 4WD
LOW in rain, ice, snow, mud, and sand to get
heavy loads rolling, improve traction, or
whenever 4WD HIGH traction will not do the job.
DRIVING IN SNOW, MUD AND SAND
There is a drastic reduction in traction when
driving in snow, mud or sand. The vehicle will be
less responsive to steering, acceleration and
braking inputs. Therefore you should accelerate
slowly, leave greater stopping distances and
avoid abrupt vehicle maneuvers. You want to
keep a slow constant steady pace. The key is to
maintain the vehicle's momentum.
Snow – In heavy snow or for additional
control and traction at slower speeds, shift
the transmission to a low gear and shift the
transfer case to 4WD LOW if necessary. Do
not shift to a lower gear than necessary to
maintain headway. Over-revving the engine
can spin the wheels and traction will be lost.
If you start to slow to a stop, try turning your
steering wheel no more than a quarter turn
quickly back and forth, while still applying
throttle. This will allow the tires to get a fresh
"bite" and help maintain your momentum.
Mud – Deep mud creates a great deal of
suction around the tires and is very difficult to
get through. You should use 4WD LOW with a
gear low enough to maintain your momentum
without shifting. If you start to slow to a stop,
try turning your steering wheel no more than
a quarter turn quickly back and forth for addi -
tional traction. Mud holes pose an increased
threat of vehicle damage and getting stuck.
WARNING!
Always wear your seat belt and firmly tie down
cargo. Unsecured cargo can become
projectiles in an off-road situation.
CAUTION!
Never park your vehicle over dry grass or
other combustible materials. The heat from
your vehicle exhaust system could cause a
fire.
CAUTION!
On icy or slippery roads, do not downshift at
high engine RPMs or vehicle speeds because
engine braking may cause skidding and loss
of control.

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266STARTING AND OPERATING
If You Stall Or Begin To Lose Headway – If you
stall or begin to lose headway while climbing
a steep hill, allow your vehicle to come to a
stop and immediately apply the brake.
Restart the engine and shift into REVERSE.
Back slowly down the hill allowing the
compression braking of the engine and trans -
mission to help regulate your speed. If the
brakes are required to control vehicle speed,
apply them lightly and avoid locking or skid-
ding the tires.DRIVING THROUGH WATER
Extreme care should be taken crossing any type
of water. Water crossings should be avoided if
possible and only be attempted when
necessary, in a safe responsible manner. You
should only drive through areas which are
designated and approved. You should tread
lightly and avoid damage to the environment.
You should know your vehicle's abilities and be
able to recover it if something goes wrong. You
should never stop or shut a vehicle off when
crossing deep water unless you ingested water
into the engine air intake. If the engine stalls do
not attempt to restart it. Determine if it has
ingested water first. The key to any crossing is
low and slow. You want to use FIRST gear in
4WD LOW and proceed very slowly with a
constant slow speed (3-5 mph [5–8 km/h]
maximum) and light throttle. Keep the vehicle
moving; do not try to accelerate through the
crossing. After crossing any water higher than
the bottom of the axle differentials, you should
inspect all of the vehicle fluids for signs of water
ingestion.
Before You Cross Any Type Of Water – As you
approach any type of water you need to
determine if you can cross it safely and
responsibly. If necessary, get out and walk
through the water or probe it with a stick. You
need to be sure of its depth, approach angle,
current and bottom condition. Be careful of
murky or muddy waters, check for hidden
obstacles. Make sure you will not be
intruding on any wildlife and you can recover
the vehicle if necessary. The key to a safe
crossing is the water depth, current and
bottom conditions. On soft bottoms the
vehicle will sink in, effectively increasing the
water level on the vehicle. Be sure to
consider this when determining the depth
and the ability to safely cross.
WARNING!
If the engine stalls or you lose headway or
cannot make it to the top of a steep hill or
grade, never attempt to turn around. To do so
may result in tipping and rolling the vehicle,
which may result in severe injury. Always back
carefully straight down a hill in REVERSE.
Never back down a hill in NEUTRAL using only
the vehicle brakes. Never drive diagonally
across a hill, always drive straight up or down.
CAUTION!
Water ingestion into the axles, transmission,
transfer case, engine or vehicle interior can
occur if you drive too fast or through too deep
of water. Water can cause permanent
damage to engine, driveline or other vehicle
components and your brakes will be less
effective once wet and/or muddy.

20_DJD2_OM_EN_USC_t.book Page 266

270STARTING AND OPERATING
AFTER DRIVING OFF-ROAD
Off-road operation puts more stress on your
vehicle than does most on-road driving. After
going off-road, it is always a good idea to check
for damage. That way you can get any problems
taken care of right away and have your vehicle
ready when you need it.
Completely inspect the underbody of your
vehicle. Check tires, body structure, steering,
suspension, and exhaust system for damage.
Inspect the radiator for mud and debris and
clean as required.
Check threaded fasteners for looseness,
particularly on the chassis, drivetrain compo -
nents, steering, and suspension. Retighten them, if required, and torque to the values
specified in the Service Manual.
Check for accumulations of plants or brush.
These things could be a fire hazard. They
might hide damage to fuel lines, brake hoses,
axle pinion seals, and propeller shafts.
After extended operation in mud, sand,
water, or similar dirty conditions, have the
radiator, fan, brake rotors, wheels, brake
linings, and axle yokes inspected and
cleaned as soon as possible.
If you experience unusual vibration after
driving in mud, slush or similar conditions,
check the wheels for impacted material.
Impacted material can cause a wheel imbal-
ance and freeing the wheels of it will correct
the situation.
LIMITED-SLIP DIFFERENTIAL
The limited-slip differential provides additional
traction on snow, ice, mud, sand and gravel,
particularly when there is a difference between
the traction characteristics of the surface under
the right and left rear wheels. During normal
driving and cornering, the limited-slip unit
performs similarly to a conventional differential.
On slippery surfaces, however, the differential
delivers more of the driving effort to the rear
wheel having the better traction.

The limited-slip differential is especially helpful
during slippery driving conditions. With both rear
wheels on a slippery surface, a slight application
of the accelerator will supply maximum traction.
When starting with only one rear wheel on an
excessively slippery surface, slight momentary
application of the parking brake may be
necessary to gain maximum traction.

WARNING!
Winch cables are under high tension when in
use and can become a projectile if they fail.
Never stand over or straddle the winch cable.
Never jerk or overload the winch cable. Never
stand in front of the vehicle while winching.
Failure to follow these instructions can result
in serious or fatal injury.
WARNING!
Abrasive material in any part of the brakes
may cause excessive wear or unpredictable
braking. You might not have full braking
power when you need it to prevent a collision.
If you have been operating your vehicle in
dirty conditions, get your brakes checked and
cleaned as necessary.
WARNING!
On vehicles equipped with a limited-slip
differential never run the engine with one rear
wheel off the ground since the vehicle may
drive through the rear wheel remaining on the
ground. You could lose control of the vehicle.

20_DJD2_OM_EN_USC_t.book Page 270