RAM PROMASTER 2023 Owners Manual

CUSTOMER ASSISTANCE279
IN CANADA

If you believe that your vehicle has a safety
defect, you should contact the Customer
Service Department immediately. Canadian
customers who wish to report a safety
defect to the Canadian government should
contact Transport Canada, Motor Vehicle
Defect Investigations and Recalls at
1-800-333-0510 or go to

wwwapps.tc.gc.ca/
Saf-Sec-Sur/7/PCDB-BDPP

.

PUBLICATION ORDER FORMS
To order the following manuals, you may use either
the website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide
a complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts. Diagnostic Procedure Manuals

Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These manuals make
it easy to find and fix problems on computer-controlled
vehicle systems and features. They show exactly how
to find and correct problems, using step-by-step
troubleshooting and drivability procedures, proven
diagnostic tests and a complete list of all tools and
equipment.

To order a hard copy of your Service or Diagnostic
Procedure manuals, visit:
www.techauthority.com (US and Canada).
Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA
vehicles.

To access your Owner's Information online,
visit

www.mopar.com/om
(US) or
www.owners.mopar.ca
(Canada).

Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
Owner's Manuals, Radio Manuals and Warranty
Information Books can be ordered through
Archway at:
1-800-387-1143 (Canada)
CHANGE OF OWNERSHIP OR ADDRESS
*If you have purchased this vehicle used or have
changed your address, please provide the
following information and mail to:
FCA US LLC
P.O. Box 21–8008
Auburn Hills, MI 48321–8004
Make sure to include the following:
Date of Sale (mm/dd/yy)
Vehicle Indentification Number (17 Character ID
located on top left of the instrument panel)
Exact Odometer Reading
First and Last Name
Phone Number
Street Address, City, State and Zip Code
Email Address
*Applies to US residents only.
10

23_VF_OM_EN_USC_t.book Page 279

280CUSTOMER ASSISTANCE
GENERAL INFORMATION
Keyless Enter ‘n Go
The following regulatory statement applies to
Keyless Enter ‘n Go devices equipped in this
vehicle:
US
Start Button FCC ID: A2C81227100
Key FCC ID: S180227006
RFHM ECU FCC ID: M3N-82135300
These devices comply with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful
interference, and (2) This device must accept any
interference received, including interference that
may cause undesired operation.
MEXICO
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no
cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada. UConnect
The following regulatory statement applies to
UConnect devices equipped in this vehicle:
FCC ID: Y7OVP2REFRESH
IC: 7812H-VP2REFRESH
Blind Spot Monitoring Systems
The following regulatory statements apply to Blind
Spot Monitoring System:
MEXICO
IFETEL: RLVCOSR15-0904
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no
cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
US
FCC ID OAYSRR3B
These devices comply with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference
received, including interference that may
cause undesired operation.
CAUTION TO USERS
Changes or modifications not expressly approved
by the party responsible for compliance could void
the user‘s authority to operate the equipment.
CANADA
ISED Cert Numb: 4135A-SRR3B
This device contains licence-exempt
transmitter(s)/receiver(s) that comply with
Innovation, Science and Economic Development
Canada’s licence-exempt RSS(s). Operation is
subject to the following two conditions:

1. This device may not cause interference.

2. This device must accept any interference, including interference that may cause
undesired operation of the device.
Radio frequency radiation exposure information:
This equipment complies with radiation exposure
limits set forth for an uncontrolled environment.
This equipment should be installed and operated
with minimum distance of 20 cm between the
radiator and your body.

23_VF_OM_EN_USC_t.book Page 280

CUSTOMER ASSISTANCE281
L’émetteur/récepteur exempt de licence contenu
dans le présent appareil est conforme aux CNR
d’Innovation, Sciences et Développement
économique Canada applicables aux appareils
radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes:

1. L’appareil ne doit pas produire de brouillage;

2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage
est susceptible d’en compromettre le
fonctionnement.
Informations sur l’exposition aux rayonnements
radiofréquences:
Cet équipement est conforme aux limites
d’exposition aux rayonnements définies pour un
environnement non contrôlé. Cet équipement doit
être installé et utilisé avec un minimum de 20 cm
de distance entre la source de rayonnement et
votre corps.
Medium Range Radar
The following regulatory statements apply to
Medium Range Radar:
MEXICO
IFETEL: RCPBOMR17-0598 La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no
cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
US
FCC ID 3887A-MRRE14FCR
These devices comply with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
Changes or modifications made to this equipment
not expressly approved by Robert BOSCH GmbH
may void the FCC authorization to operate this
equipment.
This equipment has been tested and found to
comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference when the equipment
is operated in a commercial environment. This
equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instruction manual, may cause
harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference in which case
the user will be required to correct the interference
at his own expense. RF Exposure Information
according 2.1091 / 2.1093 / KDB 447498 / OET
bulletin 65: Radio frequency radiation exposure
Information: This equipment complies with
FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should
be installed and operated with minimum distance of
20 cm between the radiator and your body. This
transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.

CANADA
ISED Cert Numb: 3887A-MRRE14FCR
10

23_VF_OM_EN_USC_t.book Page 281

282CUSTOMER ASSISTANCE
This device complies with Industry Canada
license-exempt RSS standard(s). Operation is
subject to the following two conditions:

1. This device must not cause interference, and

2. This device must accept any interference, including interference that may cause
undesired operation of the device.
L’émetteur/récepteur exempt de licence contenu
dans le présent appareil est conforme aux CNR
d’Innovation, Sciences et Développement
économique Canada applicables aux appareils
radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes:

1. L’appareil ne doit pas produire de brouillage;

2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage
est susceptible d’en compromettre le
fonctionnement.
RF Exposure Information according to RSS-102 Radio frequency radiation exposure Information:
This equipment complies with FCC and IC radiation
exposure limits set forth for an uncontrolled
environment. This equipment should be installed
and operated with minimum distance of 20 cm
between the radiator and your body. This
transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter.
Cet équipement est conforme aux limites
d'exposition aux rayonnements IC établies pour un
environnement non contrôlé. Cet équipement doit
être installé et utilisé avec un minimum de 20 cm
de distance entre la source de rayonnement et
votre corps. Ce transmetteur ne doit pas etre place
au meme endroit ou utilise simultanement avec un
autre transmetteur ou antenne.

23_VF_OM_EN_USC_t.book Page 282

283
INDEX
A
Active Driving Assist....................................... 100Active Speed Limiter........................................ 86Adaptive Cruise Control (ACC)
(Cruise Control)................................................ 87Adding Engine Coolant (Antifreeze)............... 233Adding Washing Fluid.................................... 226Additives, Fuel............................................... 271Air Bag........................................................... 179Air Bag Operation...................................... 180Air Bag Warning Light................................ 178Enhanced Accident Response...................220Event Data Recorder (EDR)....................... 220If Deployment Occurs................................ 183Maintaining Your Air Bag System.............. 184Maintenance............................................. 184Side Air Bags............................................. 180Transporting Pets...................................... 190Air Bag Light..................................65, 178, 190Air Cleaner, Engine (Engine Air
Cleaner Filter)...................................... 228, 229Air Conditioner Maintenance......................... 229Air Conditioner Refrigerant.................. 229, 230Air Conditioner System.................................. 229Air Conditioning Filter............................. 43, 230Air Conditioning, Operating Tips................ 43, 44
Air Filter........................................................ 228Air PressureTires......................................................... 256AlarmSecurity Alarm...................................... 20, 68Alarm SystemSecurity Alarm............................................. 20Alterations/ModificationsVehicle........................................................... 8Antifreeze (Engine Coolant)................. 233, 273Disposal................................................... 234Anti-Lock Brake System (ABS)...................... 152Anti-Lock Warning Light................................... 68Assist, Hill Start............................................. 155Audio Systems (Radio).................................. 133Auto Down Power Windows............................. 49Auto Up Power Windows.................................. 49Automatic Door Locks...................................... 23Automatic Headlights....................................... 34Automatic High Beams.................................... 34Automatic Transmission.........................81, 236Adding Fluid.............................................. 236Fluid And Filter Change............................ 236Fluid Change............................................ 236Fluid Level Check..................................... 236
Fluid Type........................................ 236, 274Special Additives...................................... 236AUX Cord..........................................................45Auxiliary Driving Systems.............................. 158
B
Base / Midline Instrument Cluster
S
............53Battery................................................... 66, 227Charging System Light.................................66Keyless Key Fob Replacement....................14Belts, Seat.................................................... 190Blind Spot Monitoring................................... 158Body Builders Guide........................................... 8Body Mechanism Lubrication........................ 231B-Pillar Location............................................ 253Brake Assist System..................................... 153Brake Control System, Electronic.................. 153Brake Fluid........................................... 235, 274Brake System....................................... 235, 269Anti-Lock (ABS)......................................... 152Fluid Check............................................... 235Master Cylinder........................................ 235Parking........................................................78Warning Light...............................................6611

23_VF_OM_EN_USC_t.book Page 283

284 Brake/Transmission Interlock
......................... 81Bulb Replacement......................................... 244Bulbs, Light.......................................... 191, 244
C
Camera, Rear...................................... 119, 120Capacities, Fluid............................................ 273Caps, Filler Fuel........................................................... 122Oil (Engine)................................................ 225Radiator (Coolant Pressure)...................... 234Car Washes................................................... 266Carbon Monoxide Warning............................ 192Cargo Area Cover............................................. 51Cargo Compartment........................................ 51Cargo Light...................................................... 36Cellular Phone............................................... 151Certification Label......................................... 123Change Engine Oil — If Equipped
S
.............. 57Change Oil Indicator........................................ 57Changing A Flat Tire....................................... 196Chart, Tire Sizing............................................ 250Check Engine Light (Malfunction
Indicator Light)................................................ 74Checking Your Vehicle For Safety.................. 189Checks, Safety............................................... 189Child Restraint............................................... 185
Child RestraintsBooster Seats........................................... 187Child Seat Installation.............................. 189Infant And Child Restraints....................... 186Older Children And Child Restraints......... 187Clean Air Gasoline......................................... 271CleaningWheels..................................................... 262Climate Control................................................ 40Manual........................................................ 40Rear............................................................. 43Cold Weather Operation.................................. 76Compact Spare Tire...................................... 260Contract, Service.......................................... 277Cooling Pressure Cap (Radiator Cap)............ 234Cooling System............................................. 233Adding Coolant (Antifreeze)...................... 233Coolant Level................................... 233, 234Cooling Capacity....................................... 273Disposal Of Used Coolant......................... 234Drain, Flush, And Refill............................. 233Inspection................................................. 234Points To Remember................................ 234Pressure Cap............................................ 234Radiator Cap............................................ 234Selection Of Coolant (Antifreeze)..... 233, 273Corrosion Protection..................................... 265Cruise Control (Speed Control)................. 87, 88
Cruise Light......................................................72Customer Assistance.................................... 275Customer Programmable Features............... 134Cybersecurity................................................ 133
D
Dealer Service............................................... 227Defroster, Windshield................................... 190Diagnostic System, Onboard............................74Dimmer Control Switch....................................37Dimmer SwitchHeadlight.....................................................34DipsticksAutomatic Transmission........................... 236Oil (Engine)............................................... 226Disable Vehicle Towing................................. 219DisposalAntifreeze (Engine Coolant)...................... 234Door Ajar..........................................................66Door Ajar Light.................................................66Door Locks.......................................................21Automatic....................................................23Doors...............................................................21Driver’s Seat Back Tilt......................................23DrivingThrough Flowing, Rising, Or Shallow Standing Water
.................................................... 131Drowsy Driver Detection................................ 157

23_VF_OM_EN_USC_t.book Page 284

285
E
Electric Brake Control System
....................... 153Electric Parking Brake..................................... 78Electric Remote Mirrors................................... 32Electrical Power Outlets................................... 46Electronic Speed Control (Cruise Control)........ 88Electronic Stability Control (ESC)...................154Electronic Throttle Control Warning Light........ 67Emergency Braking........................................ 167Emergency, In Case Of Freeing Vehicle When Stuck...................... 218Jacking...................................................... 196Jump Starting............................................ 214Emission Control System Maintenance........... 74Engine........................................................... 225Air Cleaner................................................. 228Block Heater............................................... 77Break-In Recommendations........................ 78Checking Oil Level..................................... 226Compartment............................................ 225Compartment Identification...................... 225Coolant (Antifreeze)......................... 233, 273Cooling...................................................... 233Exhaust Gas Caution................................. 192Fails To Start............................................... 77Flooded, Starting......................................... 77Fuel Requirements.......................... 270, 273Jump Starting............................................ 214
Oil.................................................... 228, 273Oil Filler Cap............................................. 225Oil Filter.................................................... 228Oil Selection.................................... 228, 273Oil Synthetic............................................. 228Overheating.............................................. 216Starting........................................................ 76Enhanced Accident Response Feature......... 220Entry System, Illuminated................................ 38Ethanol......................................................... 271Exhaust Gas Cautions................................... 192Exhaust System................................... 192, 232Exterior Lights.........................................33, 191
F
FiltersAir Cleaner
................................................ 228Air Conditioning..................................43, 230Engine Oil................................................. 228Engine Oil Disposal................................... 228FlashersHazard Warning........................................ 193Turn Signals............................................. 191Flat Tire Changing................................ 249, 260Flat Tire Stowage................................. 249, 260Flooded Engine Starting................................... 77Fluid Capacities............................................ 273Fluid Leaks................................................... 191
Fluid Level ChecksAutomatic Transmission........................... 236Brake........................................................ 235Cooling System......................................... 233Engine Oil................................................. 226Fog Lights........................................................35Fold-Flat Seats.................................................23Forward Collision Warning............................ 164Four-Way Hazard Flasher.............................. 193Freeing A Stuck Vehicle................................. 218Fuel............................................................... 270Additives................................................... 271Clean Air................................................... 271Ethanol..................................................... 271Filler Cap (Gas Cap).................................. 122Gasoline................................................... 270Materials Added....................................... 271Methanol.................................................. 271Octane Rating.................................. 270, 273Requirements.................................. 270, 273Tank Capacity........................................... 273Fuses............................................................ 236
G
Gas Cap (Fuel Filler Cap)...................... 122, 123Gasoline, Clean Air........................................ 271Gasoline, Reformulated................................ 27111

23_VF_OM_EN_USC_t.book Page 285

286 Gauges Fuel
............................................................. 69Gear Ranges.................................................... 82Gear Selector Override.................................. 217Glass Cleaning............................................... 268Gross Axle Weight Rating..................... 123, 125Gross Vehicle Weight Rating................ 123, 124GuideBody Builders................................................ 8GVWR............................................................ 123
H
HazardDriving Through Flowing, Rising, Or Shallow Standing Water
..................................... 131Hazard Warning Flashers.............................. 193Head Restraints............................................... 28HeadlightsAutomatic.................................................... 34Cleaning.................................................... 266High Beam.................................................. 34High Beam/Low Beam Select Switch.......... 34Passing........................................................ 34Switch......................................................... 33Heated Mirrors................................................ 33Heated Seats................................................... 26Heater, Engine Block....................................... 77High Beam/Low Beam Select (Dimmer)
Switch.............................................................. 34Hill Start Assist.............................................. 155
HitchesTrailer Towing........................................... 126Hood Prop........................................................ 50Hood Release.................................................. 50
I
Ignition............................................................. 16Switch.......................................................... 16Illuminated Entry.............................................. 38Immobilizer (Sentry Key).................................. 16Inside Rearview Mirror............................30, 193Instrument ClusterDescriptions................................................ 55Display......................................................... 56Display Controls........................................... 56Menu Items................................................. 57Instrument Panel Lens Cleaning................... 267Intelligent Speed Assist................................... 87Interior And Instrument Lights......................... 36Interior Appearance Care.............................. 266Interior Lights................................................... 36Intermittent Wipers (Delay Wipers).................. 39InverterPower.......................................................... 47iPod/USB/MP3 Control.................................... 45
J
Jack Location................................................ 196Jack Operation.............................................. 196Jacking And Tire Changing............................ 196
Jacking And Tire Changing
S
..................... 196Jacking And Tire Changing Instructions......... 197Jump Starting................................................ 214
K
Key Fob............................................................13Programming Additional Key Fobs...............15Key Fob Battery Service (Remote
Keyless Entry)..................................................14Key Fob Programming (Remote
Keyless Entry)..................................................15Keyless Enter ‘n Go™.......................................22Passive Entry...............................................22Keys.................................................................13Replacement...............................................15Sentry (Immobilizer).....................................16
L
Lane Change Assist..........................................35LaneSense.................................................... 116Lap/Shoulder Belts....................................... 172Latches......................................................... 191Hood............................................................50Lead Free Gasoline....................................... 270Leaks, Fluid................................................... 191Life Of Tires................................................... 258Light Bulbs........................................... 191, 244

23_VF_OM_EN_USC_t.book Page 286

287
Lights
............................................................. 191Air Bag.......................................65, 178, 190Brake Assist Warning................................ 155Brake Warning............................................ 66Bulb Replacement..................................... 244Collision Warning................................. 70, 72Cruise.......................................................... 72Daytime Running......................................... 33Dimmer Switch, Headlight.................... 33, 34Electronic Stability Program(ESP) Indicator.................................. 67, 69, 155Exterior............................................... 33, 191Fuel Cutoff Failure....................................... 72Hazard Warning Flasher............................ 193Headlights................................................... 33High Beam.................................................. 34Illuminated Entry......................................... 38Instrument Cluster...................................... 67Interior........................................................ 36Malfunction Indicator (Check Engine)......... 69Park...................................................... 34, 73Passing........................................................ 34Rear Cargo Door Open Warning Light.......... 68Seat Belt Reminder..................................... 68Security Alarm............................................. 68Service...................................................... 244Tire Pressure Monitoring (TPMS)............... 168Tow Haul..................................................... 72
TowingHookBreakdown............................... 71Traction Control........................................ 155Turn Signals.......................................33, 191Warning Instrument Cluster Descriptions.... 67Loading Vehicle................................... 123, 124Capacities................................................. 124Tires......................................................... 253LocksAutomatic Door..................................... 21, 23Low Tire Pressure System............................. 168Lubrication, Body.......................................... 231Lug Nuts/Bolts.............................................. 269
M
Maintenance Free Battery............................ 227Maintenance Schedule................................. 221Malfunction Indicator Light (Check Engine)..... 69ManualService..................................................... 279Methanol...................................................... 271Mirrors............................................................. 30Electric Remote........................................... 32Exterior Folding............................................ 31Heated......................................................... 33Outside........................................................ 31Rearview.............................................30, 193Modifications/AlterationsVehicle........................................................... 8Monitor, Tire Pressure System...................... 168Mopar Parts.................................................. 278
MP3 Control.....................................................45Multi-Function Control Lever............................33
N
New Vehicle Break-In Period............................78
O
Occupant Restraints..................................... 170Octane Rating, Gasoline (Fuel)...................... 270Oil Change Indicator.........................................57Reset...........................................................57Oil Filter, Change........................................... 228Oil Filter, Selection........................................ 228Oil Pressure Light.............................................68Oil, Engine............................................ 228, 273Capacity.................................................... 273Checking................................................... 226Dipstick..................................................... 226Disposal.................................................... 228Filter......................................................... 228Filter Disposal........................................... 228Identification Logo.................................... 228Materials Added To................................... 228Pressure Warning Light................................68Recommendation............................ 228, 273Synthetic................................................... 228Viscosity.................................................... 273Onboard Diagnostic System.............................74Operating Precautions.....................................74
11

23_VF_OM_EN_USC_t.book Page 287

288 Operator Manual Owner's Manual
........................................ 279Outside Rearview Mirrors......................... 30, 31Overheating, Engine...................................... 216
P
Paint Care...................................................... 265Parking Brake.................................................. 78ParkSenseFront And Rear.......................................... 104ParkSense Active Park Assist........................ 112ParkSense System, Rear............................... 104Passing Light................................................... 34Passive Entry................................................... 22Pedestrian Warning System.......................... 167Personal Settings............................................ 59Pets............................................................... 190Placard, Tire And Loading Information........... 253PowerInverter........................................................ 47Mirrors......................................................... 32Outlet (Auxiliary Electrical Outlet)................ 46Steering....................................................... 85Windows...................................................... 49Pregnant Women And Seat Belts...................176Preparation For Jacking....................... 196, 197
R
Radial Ply Tires.............................................. 257Radiator Cap (Coolant Pressure Cap)............ 234
RadioSound Setting........................................... 147Radio Operation............................................ 151Rain Sensitive Wiper System........................... 39Rear Camera........................................ 119, 120Rear Cross Path............................................ 161Rear ParkSense System............................... 104Rearview Mirror............................................... 30Recreational Towing..................................... 130Reformulated Gasoline................................. 271Refrigerant.................................................... 230Release, Hood................................................. 50Reminder, Seat Belt...................................... 171Remote Keyless EntryProgramming Additional Key Fobs............... 15Remote StartingExit Remote Start Mode.............................. 19Remote Starting System.................................. 18Replacement Bulbs...................................... 244Replacement Keys........................................... 15Replacement Tires........................................ 259Reporting Safety Defects.............................. 278Restraints, Child........................................... 185Restraints, Head.............................................. 28Rotation, Tires.............................................. 264
S
Safety Checks Inside Vehicle........................ 190Safety Checks Outside Vehicle..................... 191Safety Defects, Reporting............................. 278
Safety Information, Tire................................. 249Safety Tips.................................................... 189Safety, Exhaust Gas...................................... 192Schedule, Maintenance................................ 221Seat Belts............................................ 171, 190Adjustable Shoulder Belt.......................... 175Adjustable Upper Shoulder Anchorage..... 175Adjustable Upper Shoulder Belt Anchorage............................................ 175Automatic Locking Retractor (ALR)........... 176Child Restraints........................................ 185Energy Management Feature................... 176Front Seat............................... 171, 172, 174Inspection................................................. 190Lap/Shoulder Belt Operation.................... 174Lap/Shoulder Belt Untwisting................... 174Lap/Shoulder Belts................................... 172Operating Instructions.............................. 174Pregnant Women...................................... 176Rear Seat.................................................. 172Reminder.................................................. 171Untwisting Procedure................................ 174Seat Belts Maintenance................................ 267Seats................................................................23Adjustment..................................................23Heated.........................................................26Rear Folding................................................23Tilting...........................................................23Security Alarm...........................................20, 68Selection Of Coolant (Antifreeze).................. 273

23_VF_OM_EN_USC_t.book Page 288