RAM PROMASTER 2023 Owners Manual

269
TECHNICAL SPECIFICATIONS
VEHICLE IDENTIFICATION NUMBER (VIN)
The VIN is found on the left front corner of the
instrument panel, visible through the windshield.
Vehicle Identification Number

NOTE:It is illegal to remove or alter the VIN.
BRAKE SYSTEM
Your vehicle is equipped with dual hydraulic brake
systems. If either of the two hydraulic systems lose
normal capability, the remaining system will still
function. However, there will be some loss of
overall braking effectiveness. You may notice
increased pedal travel during application, greater
pedal force required to slow or stop, and potential
activation of the Brake System Warning Light.
In the event power assist is lost for any reason
(i.e., repeated brake applications with the engine
off), the brakes will still function. However, the
effort required to brake the vehicle will be much
greater than that required with the power system
operating.
WHEEL AND TIRE TORQUE SPECIFICATIONS
Proper lug nut/bolt torque is very important to
ensure that the wheel is properly mounted to the
vehicle. Any time a wheel has been removed and
reinstalled on the vehicle, the lug nuts/bolts
should be torqued using a properly calibrated
torque wrench using a six-sided (hex) deep wall
socket.
TORQUE SPECIFICATIONS
**Use only authorized dealer recommended lug
nuts/bolts and clean or remove any dirt or oil
before tightening.CAUTION!
If the Brake System Warning Light remains on
with the parking brake released, a brake system
malfunction is indicated. Have the brake system
serviced by an authorized dealer immediately.
Lug Nut/Bolt Torque **Lug Nut/
Bolt Size Lug Nut/Bolt
Socket Size
145 ft-lb
(197 N·m) M16 x 1.50 21 mm
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270TECHNICAL SPECIFICATIONS
Inspect the wheel mounting surface prior to
mounting the tire and remove any corrosion or
loose particles.

Wheel Mounting Surface

Tighten the lug nuts/bolts in a star pattern until
each nut/bolt has been tightened twice. Ensure
that the socket is fully engaged on the lug nut/bolt
(do not insert it halfway).
Torque Patterns

After 25 miles (40 km), check the lug nut/bolt
torque to be sure that all the lug nuts/bolts are
properly seated against the wheel.
FUEL REQUIREMENTS

While operating on gasoline with the required octane
number, hearing a light knocking sound from the
engine is not a cause for concern. However, if the
engine is heard making a heavy knocking sound, see a
dealer immediately. Use of gasoline with a lower than
recommended octane number can cause engine
failure and may void or not be covered by the New
Vehicle Limited Warranty.

Poor quality gasoline can cause problems such
as hard starting, stalling, and hesitations. If you
experience these symptoms, try another brand of
gasoline before considering service for the vehicle.
3.6L ENGINE
This engine is designed to meet all
emission regulations and provide
optimum fuel economy and performance
when using high quality unleaded regular
gasoline having a posted octane number of 87
as specified by the (R+M)/2 method. The use of
higher octane premium gasoline is not required,
as it will not provide any benefit over regular
gasoline in these engines.WARNING!
To avoid the risk of forcing the vehicle off the
jack, do not tighten the lug nuts/bolts fully until
the vehicle has been lowered. Failure to follow
this warning may result in personal injury.

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TECHNICAL SPECIFICATIONS271
REFORMULATED GASOLINE

Many areas of the country require the use of
cleaner-burning gasoline referred to as “reformulated
gasoline”. Reformulated gasoline contains oxygenates
and are specifically blended to reduce vehicle
emissions and improve air quality.

The use of reformulated gasoline is recommended.
Properly blended reformulated gasoline will
provide improved performance and durability of
engine and fuel system components.
MATERIALS ADDED TO FUEL
Besides using unleaded gasoline with the
proper octane rating, gasolines that contain
detergents, corrosion and stability additives are
recommended. Using gasolines that have these
additives will help improve fuel economy, reduce
emissions, and maintain vehicle performance.
Designated TOP TIER Detergent Gasoline
contains a higher level of detergents to
further aide in minimizing engine and
fuel system deposits. When available,
the usage of TOP TIER Detergent gasoline is
recommended. Visit
www.toptiergas.com for a
list of TOP TIER Detergent Gasoline retailers. Indiscriminate use of fuel system cleaning agents
should be avoided. Many of these materials
intended for gum and varnish removal may contain
active solvents or similar ingredients. These can
harm fuel system gasket and diaphragm materials.
GASOLINE/OXYGENATE BLENDS
Some fuel suppliers blend unleaded gasoline with
oxygenates such as ethanol.
Problems that result from using gasoline
containing more than 15% ethanol (E-15) or
gasoline containing methanol are not the
responsibility of the manufacturer and may void
or not be covered under New Vehicle Limited
Warranty.
DO NOT USE E-85 IN NON-FLEX FUEL
V
EHICLES
Non-Flex Fuel Vehicles (FFV) are compatible with
gasoline containing up to 15% ethanol (E-15). Use
of gasoline with higher ethanol content may void
the New Vehicle Limited Warranty.
If a Non-FFV vehicle is inadvertently fueled with
E-85 fuel, the engine will have some or all of these
symptoms:
Operate in a lean mode.
OBD II Malfunction Indicator Light on.
Poor engine performance.
Poor cold start and cold drivability.
Increased risk for fuel system component
corrosion.
CNG AND LP FUEL SYSTEM
M
ODIFICATIONS
Modifications that allow the engine to run
on Compressed Natural Gas (CNG) or Liquid
Propane (LP) may result in damage to the engine,
emissions, and fuel system components. Problems
that result from running CNG or LP are not the
responsibility of the manufacturer and may void or
not be covered under the New Vehicle Limited
Warranty.
CAUTION!
DO NOT use E-85, gasoline containing methanol,
or gasoline containing more than 15% ethanol
(E-15). Use of these blends may result in starting
and drivability problems, damage critical fuel
system components, cause emissions to exceed
the applicable standard, and/or cause the
Malfunction Indicator Light to illuminate. Please
observe pump labels as they should clearly
communicate if a fuel contains greater than
15% ethanol (E-15).
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272TECHNICAL SPECIFICATIONS
(Continued)
MMT IN GASOLINE
Methylcyclopentadienyl Manganese Tricarbonyl
(MMT) is a manganese-containing metallic additive
that is blended into some gasolines to increase
octane. Gasoline blended with MMT provides no
performance advantage beyond gasoline of the
same octane number without MMT. Gasoline
blended with MMT reduces spark plug life and
reduces emissions system performance in some
vehicles. The manufacturer recommends that
gasoline without MMT be used in your vehicle.
The MMT content of gasoline may not be indicated
on the gasoline pump; therefore, you should ask
your gasoline retailer whether the gasoline
contains MMT. MMT is prohibited in Federal and
California reformulated gasoline.
FUEL SYSTEM CAUTIONS
NOTE:Intentional tampering with the emissions control
system can result in civil penalties being assessed
against you.
CAUTION!
Follow these guidelines to maintain your
vehicle’s performance:
The use of leaded gasoline is prohibited by
Federal law. Using leaded gasoline can impair
engine performance and damage the emis-
sions control system.
An out-of-tune engine or certain fuel or
ignition malfunctions can cause the catalytic
converter to overheat. If you notice a pungent
burning odor or some light smoke, your engine
may be out of tune or malfunctioning and may
require immediate service. Contact an autho -
rized dealer for service assistance.
The use of fuel additives, which are now being
sold as octane enhancers, is not recom -
mended. Most of these products contain high
concentrations of methanol. Fuel system
damage or vehicle performance problems
resulting from the use of such fuels or addi -
tives is not the responsibility of the manufac-
turer and may void or not be covered under
the New Vehicle Limited Warranty.
CAUTION!

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TECHNICAL SPECIFICATIONS273
FLUID CAPACITIES
ENGINE FLUIDS AND LUBRICANTS
US Metric
Fuel (Approximate)
3.6L Engine 24 gal90 L
Engine Oil With Filter
3.6L Engine 6 qt5.6 L
Cooling System
3.6L Engine 10.5 qt10 L
Component Fluid, Lubricant, or Genuine Part
Engine CoolantWe recommend using Mopar® Antifreeze/Coolant 10 Year/150,000 Mile (240,000 km) Formula OAT
(Organic Additive Technology) meeting the requirements of the manufacturer Material Standard MS.90032.
Engine Oil We recommend using Mopar® SAE 0W-20 Full Synthetic Engine Oil which meets the requirements of the
manufacturer Material Standard MS-6395. Equivalent full synthetic SAE 0W-20 engine oil can be used but must have
the API Starburst trademark Ú
page 228.
Fuel Selection 87 Octane (R+M)/2 Method, 0-15% Ethanol.
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274TECHNICAL SPECIFICATIONS
CHASSIS FLUIDS AND LUBRICANTS
CAUTION!
Mixing of engine coolant (antifreeze) other than specified Organic Additive Technology (OAT) engine coolant (antifreeze), may result in engine damage and
may decrease corrosion protection. Organic Additive Technology (OAT) engine coolant is different and should not be mixed with Hybrid Organic Additive Tech -
nology (HOAT) engine coolant (antifreeze) or any “globally compatible” coolant (antifreeze). If a non-OAT engine coolant (antifreeze) is introduced into the
cooling system in an emergency, the cooling system will need to be drained, flushed, and refilled with fresh OAT coolant (conforming to MS.90032), by an
authorized dealer as soon as possible.
Do not use water alone or alcohol-based engine coolant (antifreeze) products. Do not use additional rust inhibitors or antirust products, as they may not be
compatible with the radiator engine coolant and may plug the radiator.
This vehicle has not been designed for use with propylene glycol-based engine coolant (antifreeze). Use of propylene glycol-based engine coolant (antifreeze)
is not recommended.
Component Fluid, Lubricant, Or Genuine Part
Automatic TransmissionUse only Mopar® ZF 8 & 9 Speed ATF Automatic Transmission Fluid or equivalent. Failure to use the correct fluid may
affect the function or performance of your transmission.
Brake Master Cylinder We recommend using Mopar® DOT 4. DOT 4 brake fluid must be changed every two years regardless of mileage.

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275
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history. This can often provide a
clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the items
in order of priority. At many authorized dealers, you
may obtain a rental vehicle (additional charges
may apply). If you need a rental, it is advisable to
make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take
the vehicle to an authorized dealer. They know
your vehicle the best, and are most concerned
that you get prompt and high quality service.
FCA US LLC's authorized dealers have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner.

This is why you should always talk to an authorized
dealer’s service manager first. If for some reason you
are still not satisfied, talk to the general manager or
owner of the authorized dealer. They want to know if
you need assistance. If an authorized dealer is unable
to resolve the concern, you may contact FCA US LLC's
Customer Assistance center.
Any communication to FCA US LLC’s customer
center should include the following information:Owner's name and address
Owner's telephone number (home, mobile, and
office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
ROADSIDE ASSISTANCE
Available 24 hours, 7 days a week.
Call 1-800-521-2779 or visit
chrysler.rsahelp.com(USA)
Call 1-800-363-4869 or visit
fca.roadsideaid.com
(Canada)
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276CUSTOMER ASSISTANCE
Who is Covered
You are covered by Roadside Assistance services if
you are a purchaser for use of the vehicle.
Roadside Assistance services last for five years or
60,000 miles on the odometer, whichever occurs
first, calculated from the start date of the Basic
Limited Warranty, as set forth in your Warranty
Information book.
1
1. Towing services provided through Cross Country Motor Club,
Inc. Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY,
where services are provided by Cross Country Motor Club of
California, Inc., Thousand Oaks, CA 91360.
What to Do
If your vehicle requires jump start assistance, out
of gas/fuel delivery, tire service, lockout service
or towing as a result of a mechanical breakdown,
dial toll-free: USA: 1-800-521-2779/Canada:
1-800-363-4869. Provide your name, Vehicle
Identification Number (VIN) required for covered
services, license plate number, and your location,
including the telephone number from which you
are calling. Briefly describe the nature of the
problem and answer a few simple questions.
You will be given the name of the service provider
and an estimated time of arrival. If you feel you are
in an unsafe situation, please let us know. With
your consent, we will contact local police or safety
authorities. If Unable to Contact Roadside Assistance

If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification Number
(VIN), and you obtain towing services on your own, you
may submit your original receipts from the licensed
towing or service facility, for services rendered within
30 days of the occurrence. Be sure to include your VIN,
odometer mileage at the time of service, and current
mailing address. We will process the claim based on
vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amount actually paid,
based on the usual and customary charges for that
service in the area where they were provided. FCA US
LLC’s determination relating to reimbursement is final.
Correspondence should be mailed to:

FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms
or discontinue the Roadside Assistance Program
at any time. The Roadside Assistance program is
subject to restrictions and conditions of use, which
are determined solely by FCA US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire,
we will dispatch a service provider to use your
vehicle’s temporary spare tire (if equipped)
as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home.
We will dispatch a service provider to deliver a
small amount of fuel (maximum two gallons) to get
you to a nearby station. This service is limited to
two occurrences in a 12-month period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry
about being stranded. We will dispatch a service
provider to provide you with a battery jump
anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or
frozen locks are keeping you from getting on your
way, help is just a phone call away. This service is
limited to providing access to the vehicle’s seating
area. It does not cover the cost of replacement
keys.

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CUSTOMER ASSISTANCE277
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as
a result of a mechanical breakdown, Roadside
Assistance will dispatch a towing service to
transport your vehicle to the closest authorized
Chrysler, Dodge, Jeep®, or Ram dealer. If you
choose to go to another dealer, you will be
responsible for the cost if the extra distance
exceeds 10 miles.
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983
French
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties,
FCA US LLC has installed special Telecommu -
nication Devices for the Deaf (TDD) equipment
at its customer center. Any hearing or speech
impaired customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United
States, can communicate with FCA US LLC by
dialing 1-800-380-2479.

Canadian residents with hearing difficulties that
require assistance can use the special needs relay
service offered by Bell Canada. For TTY teletypewriter
users, dial 711 and for Voice callers, dial
1-800-855-0511 to connect with a Bell Relay Service
operator.

SERVICE CONTRACT
You may have purchased a service contract for a
vehicle to help protect you from the high cost of
unexpected repairs after FCA US LLC’s New Vehicle
Limited Warranty expires. The Mopar® Vehicle
Protection plans are the ONLY vehicle extended
protection plans authorized, endorsed and backed
by FCA US LLC to provide additional protection
beyond your vehicle’s warranty. If you purchased a
Mopar® Vehicle Protection Plan, you will receive
Plan Provisions and an Owner Identification Card in
the mail within three weeks of the vehicle delivery
date. If you have any questions about the service
contract, call FCA US LLC's Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English/(800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the FCA
US LLC New Vehicle Limited Warranty expires,
please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major
investment when you purchased the vehicle.
An authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience.
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278CUSTOMER ASSISTANCE
CHANGE OF OWNERSHIP OR ADDRESS
*If you have purchased this vehicle used or have
changed your address, please provide the
following information and mail to:
FCA US LLC
P.O. Box 21–8008
Auburn Hills, MI 48321–8004
Make sure to include the following:
Date of Sale (mm/dd/yy)
Vehicle Indentification Number (17 Character ID
located on top left of the instrument panel)
Exact Odometer Reading
First and Last Name
Phone Number
Street Address, City, State and Zip Code
Email Address
*Applies to US residents only.
WARRANTY INFORMATION

See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market. Refer to

www.mopar.com/om

for further information.
See the Warranty Information for the terms
and provisions of FCA Canada Inc. warranties
applicable to this vehicle and market. Refer to

www.owners.mopar.ca/en
for further information.

For French, refer to
www.owners.mopar.ca/fr for
further information.
Use this QR code to access your
digital experience.
MOPAR® PARTS
Mopar® original equipment parts and accessories
and factory filled fluids are available from an
authorized dealer. They are recommended for your
vehicle to keep it operating at its best and maintain
its original condition.
REPORTING SAFETY DEFECTS
IN THE 50 UNITED STATES AND
W
ASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group
of vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer, or FCA US LLC.

To contact NHTSA, you may call the Vehicle
Safety Hotline toll free at 1-888-327-4236
(TTY: 1-800-424-9153); or go to

http://
www.safercar.gov

; or write to: Administrator,
NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can
also obtain other information about motor
vehicle safety from

http://www.safercar.gov
.

WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer
and birth defects, or other reproductive harm.
In addition, certain fluids contained in vehicles
and certain products of component wear
contain, or emit, chemicals known to the State
of California to cause cancer and birth defects,
or other reproductive harm.

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