phone SATURN ASTRA 2008 Owners Manual

Adding Equipment to
Your Airbag-Equipped
Vehicle
Q:Is there anything I might add
to or change about the vehicle
that could keep the airbags
from working properly?
A:Yes. If you add things that
change the vehicle’s frame,
bumper system, height, front end
or side sheet metal, they may
keep the airbag system from
working properly. Changing or
moving any parts of the front
seats, safety belts, the airbag
sensing and diagnostic module,
steering wheel, instrument
panel, roof-rail airbag modules,
ceiling headliner or pillar
garnish trim, front sensors,
or airbag wiring can affect the
operation of the airbag system.
In addition, the vehicle has a
passenger sensing system for the
right front passenger position,which includes sensors that are
part of the passenger’s seat.
The passenger sensing system
may not operate properly if the
original seat trim is replaced
with non-GM covers, upholstery
or trim, or with GM covers,
upholstery or trim designed for a
different vehicle. Any object, such
as an aftermarket seat heater or a
comfort enhancing pad or device,
installed under or on top of the
seat fabric, could also interfere
with the operation of the
passenger sensing system.
This could either prevent proper
deployment of the passenger
airbag(s) or prevent the
passenger sensing system
from properly turning off the
passenger airbag(s). See
Passenger Sensing System
on page 1-30.
If you have any questions about
this, you should contact Customer
Assistance before you modify
your vehicle. The phone numbersand addresses for Customer
Assistance are in Step Two of the
Customer Satisfaction Procedure
in this manual. SeeCustomer
Satisfaction Procedure on
page 11-1.
Q:Because I have a disability,
I have to get my vehicle
modied. How can I nd out
whether this will affect my
airbag system?
A:If you have questions,
call Customer Assistance.
The phone numbers and
addresses for Customer
Assistance are in Step Two
of the Customer Satisfaction
Procedure in this manual.
SeeCustomer Satisfaction
Procedure on page 11-1.
In addition, your dealer/retailer and
the service manual have information
about the location of the airbag
sensors, sensing and diagnostic
module and airbag wiring.
Seats and Restraints 1-35
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Windshield Washer
{CAUTION
In freezing weather, do not use
your washer until the windshield
is warmed. Otherwise the
washer uid can form ice on
the windshield, blocking your
vision.
Pull the windshield wiper lever
toward you to spray washer uid
on the windshield. The wipers will
run for a few cycles to clear the
windshield. For more wash cycles,
pull the lever forward and hold.
Rear Window Wiper/
Washer
For vehicles with the rear wiper/
washer feature, it is turned on by
moving the windshield wiper lever.To turn the rear wiper on or off,
push the windshield wiper lever.
To turn on the rear washer, hold the
windshield wiper lever toward the
front of the vehicle to spray the rear
window.
The rear wiper turns on
automatically when the windshield
wiper is turned on and the shift lever
is in REVERSE (R).
The rear window washer uses the
same uid bottle as the windshield
washer. However, the rear window
washer will run out of uid before the
windshield washer. If washer uid
sprays onto the windshield but not
the rear window, check the uid
level. SeeWindshield Washer
Fluid on page 9-20.
For information on replacing the
rear wiper blades, seeWindshield
Wiper Blade Replacement on
page 9-21.
Accessory Power
Outlet(s)
The 12-volt accessory power outlets
can be used to connect electrical
equipment, such as a cellular phone.
There may be a accessory power
outlet located inside the console
below the climate controls.
Notice:Leaving electrical
equipment on for extended
periods will drain the battery.
Always turn off electrical
equipment when not in use and
do not plug in equipment that
exceeds the maximum 20 ampere
rating.
Certain electrical accessories may
not be compatible with the accessory
power outlet and could result in
blown vehicle or adapter fuses.
If there is a problem, see your
dealer/retailer for additional
information on the accessory
power outlet.
4-10 Instruments and Controls
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Available Services included with
Directions & Connections Plan
All Safe and Sound Plan Services
Driving Directions - Advisor
delivered or OnStar Turn-by-Turn
Navigation (If equipped)
RideAssist
Information and Convenience
Services
OnStar Hands-Free Calling
OnStar Hands-Free Calling allows
eligible OnStar subscribers to make
and receive calls using voice
commands. Hands-Free Calling is
integrated into the vehicle, and can
be used with OnStar Pre-Paid Minute
Packages. Hands-Free Calling may
also be linked to a Verizon Wireless
service plan in the U.S. or a BellMobility service plan in Canada,
depending on eligibility. To nd out
more, refer to the OnStar Owner’s
Guide in the vehicle’s glove box, visit
onstar.com or onstar.ca, or speak
with an OnStar advisor by pressing
the OnStar button or calling
1-888-4-ONSTAR (1-888-466-7827).
OnStar Virtual Advisor
OnStar Virtual Advisor is a feature
of OnStar Hands-Free Calling
that uses your minutes to access
location-based weather, local
traffic reports, and stock quotes.
By pressing the phone button and
giving a few simple voice commands,
you can browse through the various
topics. See the OnStar Owner’s
Guide for more information (Only
available in the continental U.S.).
How OnStar Service Works
In order to provide you with OnStar
services, your vehicle’s OnStar
system has the capability of
recording and transmitting vehicle
information. This information is
automatically sent to an OnStar
Call Center at the time of an OnStar
button press, Emergency button
press or if your airbags deploy.
The vehicle information usually
includes your GPS location and,
in the event of a crash, additional
information regarding the accident
that your vehicle has been involved
in. When you use the Virtual Advisor
feature of OnStar Hands-Free
Calling, your vehicle also sends
OnStar your GPS location so that we
can provide you with location-based
services.
4-40 Instruments and Controls
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OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. OnStar service also
cannot work unless you are in a
place where the wireless service
provider OnStar has hired for that
area has coverage, network capacity
and reception when the service is
needed, and technology that is
compatible with the OnStar service.
Not all services are available
everywhere, particularly in remote
or enclosed areas, or at all times.OnStar service that involves location
information about your vehicle
cannot work unless GPS satellite
signals are unobstructed and
available in that place as well.
Your vehicle must have a working
electrical system (including adequate
battery power) for the OnStar
equipment to operate. There are
other problems OnStar cannot
control that may prevent OnStar
from providing service to you at
any particular time or place. Some
examples are damage to important
parts of your vehicle in an accident,
hills, tall buildings, tunnels, weather
or wireless phone network
congestion.Your Responsibility
You may need to increase the
volume of your radio to hear the
OnStar advisor. If the light next to the
OnStar buttons is red, this means
that your system is not functioning
properly and should be checked
by your dealer/retailer. If the light
appears clear (no light is appearing),
your OnStar subscription has
expired. You can always press the
OnStar button to conrm that your
OnStar equipment is active.
Instruments and Controls 4-41
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X:Press to toggle between the
radio and CD or MP3 as an
active source for playback.
^/_:Press the arrows to go back
or advance to the previous or
next preset station if playing the
radio. Press and hold to scroll
through the preset stations.
Press to go back or advance one
track at a time on a CD.
Press to quickly reverse or advance
through the tracks within a CD.
3(volume):Turn the rotary
control to adjust the volume. Press
and hold to adjust the volume
continuously.
Radio Reception
Frequency interference and static
can occur during normal radio
reception if items such as cell phone
chargers, vehicle convenience
accessories, and external electronic
devices are plugged into the
accessory power outlet. If there is
interference or static, unplug the item
from the accessory power outlet.
AM
The range for most AM stations is
greater than for FM, especially at
night. The longer range can cause
station frequencies to interfere with
each other. For better radio
reception, most AM radio stations
boost the power levels during the
day, and then reduce these levels
during the night. Static can also
occur when things like storms and
power lines interfere with radio
reception. When this happens, try
reducing the treble on your radio.
FM Stereo
FM stereo gives the best sound,
but FM signals only reach about
10 to 40 miles (16 to 65 km).
Tall buildings or hills can interfere
with FM signals, causing the
sound to fade in and out.
Fixed Mast Antenna
The xed mast antenna can
withstand most car washes without
being damaged, or it can be
removed. If the mast should ever
become slightly bent, straighten
it out by hand. If the mast is badly
bent, replace it.
Check occasionally to make sure
the mast is still tightened to the
antenna base located on the roof of
the vehicle.
Infotainment 6-25
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Filling the Tank
{CAUTION
Fuel vapor burns violently and a
fuel re can cause bad injuries.
To help avoid injuries to you and
others, read and follow all the
instructions on the pump island.
Turn off your engine when you
are refueling. Do not smoke if
you are near fuel or refueling
your vehicle. Do not use cellular
phones. Keep sparks, ames,
and smoking materials away
from fuel. Do not leave the fuel
pump unattended when
refueling your vehicle. This is
against the law in some places.
Do not re-enter the vehicle while
pumping fuel. Keep children
away from the fuel pump; never
let children pump fuel.The fuel cap is located behind a
hinged fuel door on the passenger
side of the vehicle.
To remove the fuel cap, turn it
slowly counterclockwise.
The fuel cap has a spring in it,
if the cap is released too soon it
will spring back.
{CAUTION
Fuel can spray out on you if
you open the fuel cap too
quickly. If you spill fuel and
then something ignites it, you
could be badly burned. This
spray can happen if your tank
is nearly full, and is more likely
in hot weather. Open the fuel
cap slowly and wait for any
hiss noise to stop. Then
unscrew the cap all the way.
Be careful not to spill fuel. Do not
top off or overll the tank and wait a
few seconds after you have nished
pumping before removing the nozzle.
Clean fuel from painted surfaces as
soon as possible. SeeExterior
Cleaning on page 9-75.
Driving and Operating 8-37
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When replacing the fuel cap, turn
it clockwise until it clicks. Make
sure the cap is fully installed. The
diagnostic system can determine if
the fuel cap has been left off or
improperly installed. This would
allow fuel to evaporate into
the atmosphere. SeeMalfunction
Indicator Lamp on page 4-20.
{CAUTION
If a re starts while you are
refueling, do not remove the
nozzle. Shut off the ow of fuel
by shutting off the pump or by
notifying the station attendant.
Leave the area immediately.Notice:If you need a new fuel
cap, be sure to get the right type.
Your dealer/retailer can get one for
you. If you get the wrong type, it
may not t properly. This may
cause your malfunction indicator
lamp to light and may damage
your fuel tank and emissions
system. SeeMalfunction Indicator
Lamp on page 4-20.
Filling a Portable Fuel
Container
{CAUTION
Never ll a portable fuel
container while it is in your
vehicle. Static electricity
discharge from the container
can ignite the fuel vapor.
(Continued)
CAUTION (Continued)
You can be badly burned and
your vehicle damaged if this
occurs. To help avoid injury to
you and others:
Dispense fuel only into
approved containers.
Do not ll a container while
it is inside a vehicle, in a
vehicle’s trunk, pickup bed,
or on any surface other than
the ground.
Bring the ll nozzle in
contact with the inside of the
ll opening before operating
the nozzle. Contact should be
maintained until the lling is
complete.
Do not smoke while
pumping fuel.
Do not use a cellular phone
while pumping fuel.
8-38 Driving and Operating
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Customer
Information
Customer Information
Customer Satisfaction
Procedure.......................11-1
Online Owner Center........11-4
Customer Assistance for
Text Telephone (TTY)
Users
..............................11-4
Customer Assistance
Offices............................11-5
GM Mobility
Reimbursement
Program
..........................11-5
Roadside Assistance
Program..........................11-5
Scheduling Service
Appointments..................11-8
Courtesy Transportation. . . .11-8
Collision Damage
Repair...........................11-10
Reporting Safety Defects
Reporting Safety Defects
to the United States
Government
...................11-13
Reporting Safety Defects
to the Canadian
Government
...................11-14
Reporting Safety Defects
to Saturn.......................11-14
Service Publications
Ordering Information......11-14
Vehicle Data Recording
and Privacy
Vehicle Data Recording
and Privacy...................11-15
Event Data Recorders.....11-16
OnStar®..........................11-17
Navigation System...........11-17
Radio Frequency
Identication (RFID).......11-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your retailer and to
Saturn. Together we are committed
to providing our customers with
unparalleled service, before, during,
and after the purchase of a
Saturn vehicle, for total customer
satisfaction. We call this the Saturn
Difference. Normally, any concerns
with the sales transaction or the
operation of the vehicle are resolved
by the retailer’s sales or service
departments. If, for any reason, your
ownership experience falls below
your expectations, we suggest
you take the following action:
STEP ONE:Contact the Retail
Customer Assistance Liaison. Any
member of the retail management
team has the authority and the
desire to resolve your concerns.
Normally, concerns can be quickly
resolved at this level.
Customer Information 11-1
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STEP TWO:Should you need
additional assistance, in the U.S.,
contact the Saturn Customer
Assistance Center by calling
1-800-553-6000. In Canada, call the
Saturn Customer Communication
Centre at 1-800-263-1999. A Saturn
Customer Assistance Center team
member will handle your call and
assist in providing product and
warranty information, the nearest
retailer location, roadside assistance,
brochures, literature and discuss any
concerns you may have.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Please have the
following information available to
give the Customer Assistance
Representative:
Vehicle Identication Number
(VIN). This 17-digit number
can be found on the vehicle
registration or title, on the
upper driver side corner of the
instrument panel, or on your
roadside assistance key card.
The name of your selling and
servicing retail facility.
Vehicle delivery date and present
mileage.
Your daytime and evening phone
numbers.
When contacting Saturn, please
remember that your concern
will likely be resolved at a retailer’s
facility. That is why we suggest
you follow Step One rst.
STEP THREE (U.S. Owners):
Both Saturn and its retailers are
committed to making sure you are
completely satised with your Saturn
vehicle. However, if you continue to
remain unsatised after following the
procedure outlined in Steps One and
Two, Saturn and its retailers offer
the additional assistance of a
neutral party through our voluntary
participation in a mediation/
arbitration program called Better
Business Bureau (BBB) Auto Line.The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. This program is
available at no cost to you, our
customer.
Although you may be required to
resort to this informal dispute
resolution program prior to ling a
court action, use of the program is
free of charge and your case is
generally heard within 40 days. If you
do not agree with the decision given
in your case, you can reject it and
proceed with any other venue for
relief available to you.
11-2 Customer Information
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Contact the BBB Auto Line Program
by using the toll-free telephone
number or by writing them at the
following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in
all 50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. Saturn Corporation reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.STEP THREE (Canadian Owners):
General Motors Participation in
the Mediation/Arbitration Program
In the event that you do not feel
your concerns have been addressed
after following the procedure outlined
in Steps 1 and 2, General Motors of
Canada Limited has committed to
binding arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you le your complaint
to the nal decision, should be
completed in approximately 70 days.
We believe our impartial program
offers advantages over courts in
most jurisdictions because it is
informal, quick, and free of charge.For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively, you may call the
Saturn Customer Communication
Centre, 1-800-263-1999, or you
may write to:
Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied
by the Vehicle Identication
Number (VIN).
Customer Information 11-3
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